Multiple Calls On Hold - Avaya 1230 Software User's Manual

While on an active call

Multiple calls On Hold

When you have more than one call on hold, use the navigation key to highlight a call on the
telephone display screen. You can perform an action with that call by using the context-
sensitive soft keys on the In-call menu list. The soft keys displayed vary depending on the type
of call that is currently selected. For example, a held call has the Actvat soft key instead of the
Audio soft key.
When you highlight a call that is not active, you can retrieve the call from on hold and make it
active by pressing the Actvat soft key. You can also join the call with the active call to create
a 3-way calling session. See
Multiple calls In-call mode
When the IP Deskphone has multiple calls connected at the same time, you can access the
menu items shown in the following figure.
Figure 20: Multiple calls In-call display screen with context-sensitive soft key menu list
The Join soft key appears when there are multiple calls on the IP Deskphone that can be
joined for a conference call or 3-way calling.
Table 8: Context-sensitive soft keys for the multiple calls In-call display screen
128 Avaya 1230 IP Deskphone with SIP Software User Guide
Using 3-way calling
Join
NewCal
Audio/Actvat
Comments? infodev@avaya.com
on page 132.
Press the Join soft key to join the eligible
calls.
Press NewCal soft key to obtain a dial tone
to place another call. The NewCal soft key is
used to make a conference call. This key
behaves like the Conf soft key.
Press the Audio soft key to change the audio
settings or the current active call.
November 2013