Page 1 Avaya 1120E IP Deskphone with SIP Software—User Guide Avaya IP Office 8.1 Feature Pack 1 Document Status: Standard Document Version: 02.07 Document Number: AV40050-104 Date: November 2012...
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Page 4: Table Of Contents
Basic features ........11 Avaya 1120E IP Deskphone controls ....13 Avaya 1120E IP Deskphone display .
Page 5 Making an emergency call ......74 Configuring the Avaya 1120E IP Deskphone ... 75 Adjusting the display screen contrast .
Page 6 Generic USB headset ......97 Avaya USB headset adapter with HID ....97 Third–party USB headsets with HID .
Page 7 Contents Receiving calls to a pickup group ..... 127 Receiving paging calls ......129 Receiving voice mail .
Page 8 Contents Managing calls in the Call Outbox while not on a call . . 166 Initiating a call from the Call Outbox ....167 Deleting calls from your Call Outbox ....168 Viewing the details of a call in the Call Outbox .
Page 9 Contents Outgoing call privacy ......201 Private calls ........202 Audio Codecs .
Page 10 Third party terms ....... . 247 Third Party Terms for Avaya 11xx 12xx sw release 3.x thru 4.x .
Page 11 Contents...
Page 12: Welcome
Welcome Welcome Your Avaya 1120E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. You can upgrade the software on your IP Deskphone to communicate using Session Initiation Protocol (SIP).
Page 13 Welcome • high-quality speaker phone • volume control keys for adjusting the ringer, speaker, handset, and headset volume • six specialized keys: — Quit — Directory — Inbox — Outbox — Services — Copy • six call-processing fixed keys: — Mute —...
Page 14: Avaya 1120E Ip Deskphone Controls
Welcome • the capacity to attach up to three Expansion Modules for Avaya 1100 Series IP Deskphones, adding up to 54 programmable keys Avaya 1120E IP Deskphone controls Figure 2 on page 13 shows the Avaya 1120E IP Deskphone. Figure 2: Avaya 1120E IP Deskphone...
Page 15 Welcome This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. The keys on either side of the LCD display area are User-defined keys, with labels on...
Page 16 Welcome Press the Handsfree key to activate the built-in speaker and microphone of the IP Deskphone. Note: The Handsfree LED indicator on Handsfree key lights to indicate when handsfree is active. Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry.
Page 17 Welcome Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Note: The Headset LED indicator on the Headset key lights to indicate that the headset is in use. Press the Hold key to put an active call on...
Page 18 Welcome Press the Services key to access the following features: 1. Search—search in the local directory (personal Address Book) and the global directory (network Address Book for names and telephone numbers) 2. Login—log in to your IP Deskphone. 3. Logout—log out of your IP Deskphone. 4.
Page 19 Welcome Press the Inbox key to access your call inbox. The call inbox stores all incoming calls on an active IP Deskphone. Press the Outbox key to view a record of all outgoing calls. Note: This key does not function as a shift key.
Page 20: Avaya 1120E Ip Deskphone Display
Welcome Avaya 1120E IP Deskphone display Your Avaya 1120E IP Deskphone has three display areas: • The upper display area provides the status of the line key and the programmable keys. • The middle display area contains single-line information for items...
Page 21: Cleaning The Avaya 1120E Ip Deskphone Lcd Display Screen
Context-sensitive soft keys Your Avaya 1120 IP Deskphone has four keys beneath the LCD screen. These keys access different features and menus depending on the state of the IP Deskphone and the menu that you access. When you press a key, you can access the menus for 60 seconds.
Page 22 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 1 of 5) Item Function Feature Press the Feature soft key to activate features on your phone. When you press the Feature soft key, a prompt displays, where you can enter the code of the feature you want to activate.
Page 23 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 5) Item Function Feature — Account Code — Voicemail On — Twin — Relay On — Relay — Extension Login — Extension Logout — Conference Meet Me —...
Page 24 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 5) Item Function Press the Redial context-sensitive soft key to redial the last dialed num- Redial or NewCall ber. If there is no stored redial number, the NewCall context-sensitive soft key appears and has the same effect as...
Page 25 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 5) Item Function Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen.
Page 26: Idle Display Screen After Dial Pad Input
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 5 of 5) Item Function Prefs 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7. USB Locks—use to lock or unlock the following USB devices: —...
Page 27: In-Call Context-Sensitive Soft Keys
Welcome Figure 5: Idle display screen after dial pad input Table 2 on page 26 lists the context-sensitive soft keys that you can use to access menu items after dial pad input. Table 2: Menu items accessed after dial pad input through context-sensitive soft keys Item Function...
Page 28 Welcome Figure 6: In-call context-sensitive soft keys Table 3 on page 27lists the context-sensitive soft keys you can use to access menu items during an in-call session. Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 1 of 6) Item Function Press the...
Page 29 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 2 of 6) Item Function Audio Press the Audio context-sensitive soft key to access the following features: Tones • Ring Pattern — Select test patterns from 1 to 8 •...
Page 30 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 3 of 6) Item Function Headset Selection Audio Select the active headset device: • Wired, USB (if wired, then select type 1, 2 or 3) •...
Page 31 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 4 of 6) Item Function Activate context-sensitive soft Activate key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold).
Page 32 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 5 of 6) Item Function Press the Prefs context-sensitive Prefs soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen.
Page 33 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 6 of 6) Item Function 6. Network—use to access the Prefs following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing —...
Page 34: Navigation Keys
Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1120E IP Deskphone. Note: Menu items are sorted by number. You can select menu items in one of the following ways: •...
Page 35 Welcome Table 4 on page 34 describes the navigation keys and their functions. Table 4: Navigation keys and functions (Part 1 of 2) Function Navigation Key Cluster Press the Left or Right arrows on the Navigation Key Cluster • Scroll long lines of text when you view caller ID.
Page 36: Using A Usb Mouse
Welcome Table 4: Navigation keys and functions (Part 2 of 2) Function Navigation Key Cluster Press the left side of the Navigation Key Cluster • Move cursor to the left when you enter and edit text. • Leave the detail view of the Inbox or Outbox and return to the main Inbox or Outbox.
Page 37: Available Ip Deskphone Call Features
Modules. Available IP Deskphone call features The IP Deskphone is supported by the Avaya IP Office 8.0 call server. Your system administrator uses IP Office to assign call features to your IP Deskphone. To determine which features are available or to activate features, contact your system administrator or service provider.
Page 38: Secure Connection
Welcome Secure connection Call security is identified by the presence of a security icon (padlock) that is displayed on the IP Deskphone screen. After the IP Deskphone is registered with the SIP Proxy, you can view the security icon when: •...
Page 39: Regulatory And Safety Information
Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
Page 40 Regulatory and safety information Table 5 lists EMC compliance for various jurisdictions. Table 5: EMC compliance Jurisdiction Standard Description United FCC CFR 47 Part Class B Emissions: FCC Rules for States Radio Frequency Devices (see Notes 1 and 2) Canada ICES-003 Class B Emissions: Interference- Causing Equipment Standard: Digital...
Page 41 Regulatory and safety information Table 6 lists Safety compliance for various jurisdictions. Table 6: Safety compliance Jurisdiction Standard Description United States UL 60950-1 Safety of Information Technology Equipment Canada CSA 60950-1-30 Safety of Information Technology Equipment European EN 60950-1 ITE equipment - Safety - Part 1: General Community requirements Australia/New...
Page 42: Other
This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/ appmanager/public/support. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment...
Page 43: Getting Started
Getting started Getting started The following sections provide information about how to install and configure the Avaya 1120E IP Deskphone. Carefully read each section before you operate the new IP Deskphone. • “Before you begin” on page 43 • “Connecting the components” on page 43 •...
Page 44: Before You Begin
Your IP Deskphone is designed for use in an indoor environment only. CAUTION Do not plug your Avaya 1120E IP Deskphone into an Integrated Service Digital Network (ISDN) connection. Severe damage to the Avaya 1120E IP Deskphone can result. Connecting the components Figure 9 on page 91 shows the connections on the IP Deskphone.
Page 45 Getting started Figure 7: IP Deskphone connections Accessory Expansion PC Ethernet port Module port LAN Ethernet port Tilt Lever Link lamp Connector AC Adapter jack Headset jack Handset jack WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone.
Page 46: Removing The Stand Cover
“Wall-mounting the IP Deskphone (optional)” on page 50 Figure 8: Wall-mount lever Wall-mount lever WARNING Your Avaya 1120E IP Deskphone is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located under the Handsfree key as indicated in the previous figure, to release the base and pull it away from the IP Deskphone.
Page 47: Connecting The Ac Power Adapter (Optional)
Connecting the AC power adapter (optional) Your IP Deskphone supports AC power and Power over Ethernet (PoE) options, including IEEE 802.3af standard power. For AC power, use the Avaya AC adapter only. You can order the optional Avaya AC adapter (N0023000) separately. WARNING Use only the approved Avaya AC Adapter (model #N0023000) with your IP Deskphone.
Page 48: Connecting The Handset
Getting started 1. Form a small bend in the cable. 2. Thread the adapter cord through the channels in the stand. To use PoE, your connected LAN must support PoE. A PoE-enabled LAN delivers power to your IP Deskphone over the CAT-5 network cable and an AC adapter is not required.
Page 49: Connecting The Headset (Optional)
Getting started Connecting the headset (optional) Perform the following procedure to connect the optional headset to the IP Deskphone. 1. On the back of the IP Deskphone, plug the headset connector into the RJ-9 headset jack marked with the ) symbol. 2.
Page 50: Connecting The Lan Ethernet Cable
Getting started Perform the following procedure to select a headset. 1. Press Prefs. 2. Select Audio. 3. Select Headset Type. Connecting the LAN ethernet cable Note: Your IP Deskphone supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order the optional AC adapter separately.
Page 51: Installing Additional Cables
Method A Wall-mounting the IP Deskphone (optional) You can mount your Avaya 1120E IP Deskphone on a wall either by: (method A) using the mounting holes on the bottom of the IP Deskphone stand or (method B) using a traditional-style wall-mount box with an RJ- 45 connector and 15 centimeter (cm) (6-inch) RJ-45 cord (not provided).
Page 52 Getting started Method A: 1. Press the wall-mount lever, and pull the IP Deskphone away from the stand, as shown in Figure 11 on page 2. Use the stand cover (the part you removed in “Removing the stand cover” on page 45), to mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the IP Deskphone.
Page 53: Entering Text
Lever and continue to push the IP Deskphone towards the base until you hear an audible click. Ensure the IP Deskphone is securely locked in position. Attention: To add an Expansion Module for Avaya 1100 Series IP Deskphones see Expansion Module for Avaya 1100 Series IP Deskphones ((NN40050-118).
Page 54: Entering Text Using The Ip Deskphone Dialpad
Getting started You can use the following methods to enter and edit text on your Avaya 1120E IP Deskphone: • “Entering text using the IP Deskphone dialpad” on page 53 • “Entering text using the USB keyboard” on page 57...
Page 55 Getting started When you enter alphanumeric information, the key on the dialpad represents the characters in Table 7 on page 54. To enter a special character, press the dialpad number to cycle through the characters until you reach the one you need. For example, to enter a question mark (?), press the number key eight times.
Page 56 Getting started Table 7: Alphanumeric characters for dialpad key 1 (Part 2 of 2) Character Name equal plus numeral 1 Note: No letters are associated with the 0 key.
Page 57: Configuring The Dialpad To Alphanumeric Dialing
To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can configure the Avaya 1120E IP Deskphone dialpad default to alphabetic mode. To configure the dialpad to alphabetic mode as the default: 1. Press the...
Page 58: Entering Text Using The Usb Keyboard
Getting started 2. Choose one of the following: — Press the context-sensitive soft Back key to turn on alphanumeric dialing. — Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu. Entering text using the USB keyboard You can connect a USB keyboard to the USB port of your IP Deskphone to enter text and numbers, access some features, and duplicate some functions.
Page 59 Getting started Table 8: USB keyboard functions (Part 2 of 2) IP Deskphone Fixed Key Keyboard Key Volume Up Mute Hold Headset Handsfree Break Goodbye (Release) Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up...
Page 60: Accessing The Avaya 1120E Ip Deskphone
You require a log on ID and a password to log on to a server with your Avaya 1120E IP Deskphone. Logging on for the first time Whenever you log on to your Avaya 1120E IP Deskphone you must do the following: •...
Page 61: Configuring The Domain
Accessing the Avaya 1120E IP Deskphone password. If this is the case, after you plug in the IP Deskphone you can use it without further configuration. Note: If the IP Deskphone is configured with automatic logon, you can not use the log off function, and you need a password to access some features and functions.
Page 62: Password Protection For Domains
Accessing the Avaya 1120E IP Deskphone 3. Choose one of the following: Select — Press the Select context-sensitive soft key to change the domain to the highlighted domain from the list. The IP Deskphone returns to the Current Domain page, and the new domain appears.
Page 63: Selecting A Language
Accessing the Avaya 1120E IP Deskphone sensitive soft key, there is no prompt for the admin password because you have already entered the admin password to load the Server Settings menu. Selecting a language Your IP Deskphone has the capacity to operate using other languages.
Page 64: Logging On To Your Avaya 1120E Ip Deskphone
Logging on to your Avaya 1120E IP Deskphone You need to log on to your Avaya 1120E IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot. Note 1: When you log on to the IP Deskphone for the first time, the system prompts you for a location.
Page 65 Accessing the Avaya 1120E IP Deskphone To logon to the IP Deskphone 1. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 2. Use the dialpad to enter your user ID login at the prompt. Note: Use the left navigation key to...
Page 66 Accessing the Avaya 1120E IP Deskphone Login 3. Press the Login context-sensitive soft key. If Authentication is enabled by your system administration, you are presented with the Authentication ID screen. The authentication ID is autofilled with your user ID. If Authentication is not enabled, a new screen appears and prompts you for your password.
Page 67 Accessing the Avaya 1120E IP Deskphone 4. Enter your password by using the dialpad. Note 1: When you enter your password, the last character entered appears. However, all previous characters are hidden. Note 2: When you enter your password and you use the navigation key to...
Page 68: Configuring The Duration Of The Login
Accessing the Avaya 1120E IP Deskphone Configuring the duration of the login After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the phone until you log off.
Page 69: Timed Logoff
Accessing the Avaya 1120E IP Deskphone Back — Press the Back context-sensitive soft key to return to the permanent logon screen. Cancel — Press the Cancel context-sensitive soft key to return to the first logon screen. Timed logoff When you determine a logon time other than permanent, the IP Deskphone reminds you of your expiry time.
Page 70: Selecting A Location
Accessing the Avaya 1120E IP Deskphone • Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login. Note: If you press the Release/Goodbye key to dismiss the logout prompt, you also terminate the call. If you do not respond, the prompt times out in 45 seconds and the IP Deskphone switches to permanent login.
Page 71: User Profile
Accessing the Avaya 1120E IP Deskphone User Profile Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your IP Deskphone. If you delete your User Profile, the IP Deskphone reboots, and you must log on and create a new User Profile.
Page 72: Logging Off From The Ip Deskphone
Accessing the Avaya 1120E IP Deskphone If the login is unsuccessful, a login error message Failed to login user, Authentication required appears. Press the context- sensitive soft key to return to the first logon screen. The most common cause for logon failure is the incorrect entry of your password.
Page 73: Logging On And Off From A Different Extension
Accessing the Avaya 1120E IP Deskphone Logging on and off from a different extension This feature allows you to log on to a different deskphone using your own extension number. To log on from a different deskphone 1. Press the Feature soft key.
Page 74 Accessing the Avaya 1120E IP Deskphone 6. Using the key pad, enter the password for your deskphone. The deskphone displays the confirmation message Login OK. To log off from a different deskphone 1. Press the Feature soft key. Feature ElogO 2.
Page 75: Making An Emergency Call
Accessing the Avaya 1120E IP Deskphone Making an emergency call You can use the Avaya 1120E IP Deskphone to make an emergency call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on. When you pick up the handset, press the handsfree button or headset button without logging on, a message “Emergency calls only”...
Page 76: Configuring The Avaya 1120E Ip Deskphone
Configuring the Avaya 1120E IP Deskphone You can adjust a few settings of the Avaya 1120E IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.
Page 77: Creating The Idle Screen Text Display
Configuring the Avaya 1120E IP Deskphone 2. Press the Left/Right navigation key to increase or decrease the display contrast level. 3. Choose one of the following: — Press the context-sensitive soft Apply Cancel key to save the changes and return...
Page 78: Configuring The Backlight Screensaver
Configuring the Avaya 1120E IP Deskphone 4. Choose one of the following: — Press the Save context-sensitive Save Back soft key to save the idle screen text display. — Press the Back context-sensitive soft key to keep the existing screen...
Page 79: Configuring Menu Auto Back-Out
Configuring the Avaya 1120E IP Deskphone Configuring Menu Auto back-out You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive.
Page 80 Configuring the Avaya 1120E IP Deskphone 3. Press the Up/Down navigation key to scroll through the screen and choose the required time interval. Choose one of the following values: — Never — 10 min — 5 min — 2 min —...
Page 81: Selecting A Ring Pattern
Configuring the Avaya 1120E IP Deskphone Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call. To select the ring pattern for an incoming call: 1. Press the Prefs context-sensitive soft...
Page 82: Adjusting The Volume
Configuring the Avaya 1120E IP Deskphone Adjusting the volume You can adjust the volume of the IP Deskphone for the following: • Ring Volume • Handset Volume • Headset Volume • Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the volume.
Page 83 Configuring the Avaya 1120E IP Deskphone 2. To adjust the ring volume of an incoming call do one of the following: — Press the Left/Right navigation key. — Press the Volume fixed keys to increase or decrease the volume. 3. Choose one of the following: —...
Page 84: Adjusting The Volume Of The Handset, Headset, And Handsfree Mode
Configuring the Avaya 1120E IP Deskphone Adjusting the volume of the Handset, Headset, and Handsfree mode You can adjust the volume for the handset, headset, and the handsfree speaker of the IP Deskphone. To adjust the volume of the handset: Prefs 1.
Page 85 Configuring the Avaya 1120E IP Deskphone You can adjust the headset volume on the IP Deskphone. To adjust the headset volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Headset. 2. To adjust the handset volume use one of the following methods: —...
Page 86 Configuring the Avaya 1120E IP Deskphone To adjust the handsfree mode volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handsfree. 2. To adjust the handsfree volume use one of the following methods: —...
Page 87: Selecting A Language
Configuring the Avaya 1120E IP Deskphone Selecting a language The display is available in multiple languages. A maximum of five languages are accessible through the IP Deskphone. The system administrator determines which languages are available for your IP Deskphone. To select a language: 1.
Page 88: Selecting The Date And Time Format
Configuring the Avaya 1120E IP Deskphone Selecting the date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date format: Prefs 1. Press the Prefs soft key.
Page 89 Configuring the Avaya 1120E IP Deskphone 8. Press the Up/Down navigation key to scroll and select the format you want to use. Select 9. Press the Select soft key to save the format. 10. Press the Back soft key to return to the...
Page 90 Configuring the Avaya 1120E IP Deskphone Change 5. Press the Change soft key. The screen displays a series of options. 6. Press the Up/Down navigation key to highlight Timezone in the menu. Change 7. Press the Change soft key. 8. Press the...
Page 91 Configuring the Avaya 1120E IP Deskphone To select a time format: Prefs 1. Press the Prefs soft key. 2. Press the Up/Down navigation key to highlight Misc Options in the menu. Select 3. Press the Select soft key. 4. Press the...
Page 92: Usb Headset
USB headset You can attach only one USB headset to the Avaya 1120E IP Deskphone. (If you add an additional USB headset, the IP Deskphone ignores it without any message.) When you connect the USB headset to the USB port of the IP Deskphone, the IP Deskphone configures the headset to work with it.
Page 93: Headset Menu
Configuring the Avaya 1120E IP Deskphone Headset menu The USB Audio feature adds the USB headset as an alternative headset in addition to the wired headset. You can add a headset to your preferences by clicking on the Prefs context-sensitive soft key, and then choosing Audio.
Page 94 Configuring the Avaya 1120E IP Deskphone Figure 15: Headset screen Table 10 on page 93 describes the configuration options on the Headset screen. Table 10: Configuration options on the Headset screen (Part 1 of 3) Option Function Active Headset Device Select the active headset device;...
Page 95 Configuring the Avaya 1120E IP Deskphone Table 10: Configuration options on the Headset screen (Part 2 of 3) Option Function Wired Headset Type Select the type of wired headset you required. • Headset Type 1 (Generic narrow band) • Headset Type 2 (Wideband) •...
Page 96: Presence Of Usb Headset
Configuring the Avaya 1120E IP Deskphone Table 10: Configuration options on the Headset screen (Part 3 of 3) Option Function MHA Back Light Enable the MHA Back Light (only if Avaya headset adapter is detected). The checkbox is used to enable...
Page 97: Audio Format Selection
Configuring the Avaya 1120E IP Deskphone Figure 16: Presence of USB Headset screen Audio format selection After the IP Deskphone receives the endpoint configurations, it searches the records to select an audio format that matches the IP Deskphone requirements. If no match is found, then the default audio format is used.
Page 98: Generic Usb Headset
USB headset is used in an active call. Avaya USB headset adapter with HID When you enable the HID support for Avaya USB Mobile or Enhanced adapter, then the IP Deskphone makes use of the UI elements on the...
Page 99 Both type of USB headsets are stimulus devices, as the IP Deskphone can have complete control of the LEDs. Table 12 on page 98 lists the features of the Avaya USB headset Adapter. Table 12: Avaya USB headset adapter with HID support Feature Description...
Page 100 Configuring the Avaya 1120E IP Deskphone Feature Description Attached Indicator When a Avaya USB Mobile or Enhanced Headset is connected to the IP Deskphone, after enumeration, the IP Deskphone flashes the LEDs on the headset for a short duration to indicate the headset is ready to use.
Page 101 Configuring the Avaya 1120E IP Deskphone Feature Description Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook (Green) key on the adapter. After a call is answered, audio data flows between the IP Deskphone and the headset adapter through the USB.
Page 102: Third-Party Usb Headsets With Hid
Configuring the Avaya 1120E IP Deskphone Feature Description Volume Up/Down Pressing the Volume Up/Down key on the adapter is equivalent to pressing the Volume Up/Down key on the IP Deskphone. After processing the Volume Up/Down events, the system volume changes and affects the volume on the attached headset.
Page 103 Configuring the Avaya 1120E IP Deskphone The HID support of third-party USB headsets performs differently from the Avaya Headset. The headsets are independent devices with an internal state machine to control LED operations and headset behavior. Table 14 on page 102 lists the features of a third–party USB headset with...
Page 104 Configuring the Avaya 1120E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 2 of 5) (Part 2 of 5) Feature Description LEDs Both types of headsets have LEDs on the base station for status indication. These LEDs are controlled by the...
Page 105 Configuring the Avaya 1120E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 3 of 5) (Part 3 of 5) Feature Description Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook equivalent key on the headset.
Page 106 Configuring the Avaya 1120E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 4 of 5) (Part 4 of 5) Feature Description Call Release You can release an incoming call or an outgoing call by pressing either the...
Page 107: Analog Terminator Adapter For Analog (500/2500-Type) Telephone Or Fax Machine
Configuring the Avaya 1120E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 5 of 5) (Part 5 of 5) Feature Description Audio Processing Same as the wired headset. Both headsets support Wideband audio. The IP Deskphone selects to use 16KHz audio to match the audio characteristics of the headset.
Page 108 Configuring the Avaya 1120E IP Deskphone Table 15 on page 107 displays the characteristics of ATA. Table 15: Summary of ATA characteristics (Part 1 of 3) Feature Description Key Events In addition to On hook, Off hook events, dial pad digit events from the attached analog device are also supported.
Page 109 Configuring the Avaya 1120E IP Deskphone Table 15: Summary of ATA characteristics (Part 2 of 3) Feature Description Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook key on the attached analog device.
Page 110 Configuring the Avaya 1120E IP Deskphone Table 15: Summary of ATA characteristics (Part 3 of 3) Feature Description Audio Processing Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only.
Page 111: Making A Call
Making a call Making a call This section describes the methods you can use to make a call. You can make a call from your IP Deskphone using one of the following: • “Making a call using off-hook dialing” on page 111 •...
Page 112: Making A Call Using Off-Hook Dialing
Making a call Making a call using off-hook dialing To make a call using off-hook dialing: 1. Make a call by using one of the following off-hook dialing methods: — Press the Line feature key — Lift the handset — Press the Headset fixed key —...
Page 113 Making a call — Press the Redial context-sensitive Redial soft key to dial the last dialed number. — Press the Msgs context-sensitive soft key and then select Voice Mail from the Messages menu to access Msgs your voice mail. — Press the programmable key that you configured to call with a commonly used or important phone...
Page 114: Making A Call Using On-Hook Dialing
Making a call Making a call using on-hook dialing You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. To make a call using on-hook dialing: 1.
Page 115 Making a call To end a handsfree call: Press the Goodbye To mute a handsfree call: 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from the handsfree to handset mode: Lift the handset.
Page 116: Making A Call Using Redial
Making a call To use a headset: 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key. The LED indicator lights. 3. Press the Goodbye key or press the button on the wireless headset, if equipped, to release a call.
Page 117: Making An Intercom Call
Making a call — Press the Redial sofkey to Redial immediately initiate the call. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. — Press the Feature soft key. Feature — Press the on the key pad.
Page 118: Making Paging Calls
Making a call 3. Press the soft key. The deskphone displays the following prompt: Voice/Auto IC:> 4. Enter the extension number you wish to call. Done 5. Press the Done soft key. Making paging calls To make a call using paging: Feature 1.
Page 119: Making A Call Using Automatic Callback
Making a call 4. Enter the number (or group number) that you wish to page. Done 5. Press the Done soft key. Making a call using automatic callback You can set an automatic callback for a user that you have called but who has not answered.
Page 120: Joining A Conference Call
Making a call To deactivate automatic callback: Feature 1. Press the Feature soft key. 2. Press the AutCB soft key. AutoCB The screen displays Automatic Callback? 3. Press the soft key to toggle the setting. The screen displays the confirmation message Deactivation OK.
Page 121 Making a call 3. Press the soft key. The deskphone displays the following prompt: Conference ID:> 4. Using the key pad, enter the ID number of the conference you wish to join. The conference ID is from 1-10 digits in length.
Page 122: Receiving A Call
Receiving a call Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities. Caller identification When you receive an incoming SIP call, the Caller ID information appears on the LCD screen.
Page 123: Answering An Incoming Call
Receiving a call Figure 17: Incoming call screen Answering an incoming call When you can answer an incoming call, you can choose one of four methods. To answer an incoming call: 1. Choose one of the following: Answer — Press the Answer context-sensitive soft key that activates a Handsfree...
Page 124 Receiving a call Goodbye fixed key. The caller continues to hear the ringing tone but is unaware that you are ignoring the call. You can configure the Call Ignore feature to either Local or Network. When Call Ignore is configured to Local, only that IP Deskphone is affected, and it stops ringing when you press the Ignore context-sensitive...
Page 125: Configuring Do Not Disturb
Receiving a call 3. To terminate an incoming call alert and ignore the incoming call, do one of the following: Ignore — Press the Ignore context-sensitive soft key to terminate an incoming call. — Press the Goodbye fixed key when you are not on an active call.
Page 126: Setting An Interval For After-Call Work
Receiving a call To cancel Do Not Disturb: Feature 1. Press the Feature soft key. 2. Press the soft key. The screen displays Do Not Disturb? 3. Press the soft key to toggle the setting. The screen displays Allow Calls to confirm that incoming calls will not be blocked.
Page 127 Receiving a call To set an interval for after-call work: Feature 1. Press the Feature soft key. ACWrk 2. Press the ACWrk soft key. The screen displays After Call Work? 3. Press the soft key. The screen displays After Call Work to confirm that incoming calls will be prevented.
Page 128: Receiving Intercom Calls
Receiving a call Receiving intercom calls Your IP Deskphone can be part of an intercom group. After you receive a call from the intercom group, the following occurs: • You receive a call notification and the IP Deskphone rings; the display is similar to the display of a normal call.
Page 129 Receiving a call PickG 2. Press the PickG soft key. The screen displays Group Pickup? 3. Press the soft key. To receive a pickup group call using direct pickup: Feature 1. Press the Feature soft key. DpkUp 2. Press the DPkUp soft key.
Page 130: Receiving Paging Calls
Receiving a call To receive a pickup group call using pickup any: Feature 1. Press the Feature soft key. PickA 2. Press the PickA soft key. The screen displays Call Pickup Any? 3. Press the soft key. Receiving paging calls Your IP Deskphone can be part of a paging group.
Page 131: Receiving Voice Mail
Receiving a call • If you are in the process of making an outgoing call and a page call comes in, the IP Deskphone ends the outgoing call and auto-answers the page call. Receiving voice mail The following sections describe how to use the voicemail functions on your IP Deskphone: •...
Page 132: Retrieving Voice Mail
Receiving a call To disable voice mail: Feature 1. Press the Feature soft key. VM on 2. Press the VM on soft key. The screen displays Voicemail On? 3. Press the soft key to toggle the setting and disable voice mail. The screen displays the confirmation message Voicemail Off.
Page 133: Forwarding Calls To Another Number
Receiving a call — Enter on the key pad. — Press the Enter key, located in the center of the navigation key. Forwarding calls to another number You can redirect your calls to another telephone in your system. The IP Deskphone allows you to control how your calls are redirected.
Page 134 Receiving a call CFwd 2. Press the CFwd soft key. The screen displays Call Forward? 3. Press the softkey. 4. Press the softkey. The screen displays the last number to which calls were forwarded. 5. Specify the number that you want to forward the calls to: —...
Page 135 Receiving a call To activate call forwarding–no answer: Feature 1. Press the Feature soft key. CFwd 2. Press the CFwd soft key. The screen displays Call Forward? 3. Press the soft key. NoAns 4. Press the NoAns soft key. 5. Specify the number that you want to forward the calls to: Enable —...
Page 136 Receiving a call The screen displays Forward> and the number to which calls will be forwarded. To activate call forwarding–busy: Feature 1. Press the Feature soft key. CFwd 2. Press the CFwd soft key. The screen displays Call Forward? 3. Press the soft key.
Page 137 Receiving a call — To forward calls to a different Edit number, press the Edit soft key and enter the number that you want to forward the calls to. Save — Press the Save soft key to save the new number. Enable —...
Page 138: Follow Me
Receiving a call Note: If the IP Deskphone is ringing or is in Do Not Disturb mode, you cannot forward the call. Follow me Follow me to is used to redirect your calls to another extension where you will be working. The calls are presented with your user name so that you can distinguish them from calls for the extension’s assigned user.
Page 139 Receiving a call 3. Press the softkey. The screen displays the last number to which calls were redirected. 4. Specify the number that you want to redirect the calls to: — To redirect calls to the same Enable number, press the Enable soft key.
Page 140 Receiving a call 3. Press the softkey. The screen displays the last number to which calls were redirected. 4. Specify the number that you want to redirect the calls to: — To redirect calls to the same Enable number, press the Enable soft key.
Page 141 Receiving a call 3. Press the softkey. Edit 4. Press the Edit soft key and at the prompt, enter your own extension number. Done 5. Press the Done soft key when you have finished entering your extension number. Enable 6. Press the Enable soft key.
Page 142: Using The Address Book
Using the Address Book Using the Address Book The Address Book is a personal directory of contacts from which you can make a phone call.You can access the Address Book while on a call and start a new call from the highlighted contact. You can use the Address Book for the following: •...
Page 143 Using the Address Book First, go off-hook by using one of the methods described in the section “Making a call using off-hook dialing” on page 111. You can also access the Address Book while on an active call and initiate a new call.
Page 144: Adding A Contact To Your Address Book
Using the Address Book Adding a contact to your Address Book You can add a new contacts to the Address Book of the Avaya 1120E IP Deskphone. To add a contact to your Address Book: 1. Choose one of the following: —...
Page 145: Editing A Contact In Your Address Book
Using the Address Book 5. Do one of the following to complete the entry: — Press the context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the context-sensitive soft key if you do not want to add the contact to your address book, and...
Page 146 Using the Address Book 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View context- sensitive soft key. View Edit 3. Press the Edit context-sensitive soft key to edit the contact information. 4.
Page 147 Using the Address Book 7. Use the dialpad to enter a new phone number or new SIP address (URI) for the contact. Next 8. Choose one of the following: — Press the Next context-sensitive soft key to continue. Back — Press the Back context-sensitive soft key to return to the previous...
Page 148 Using the Address Book 10. Press the context-sensitive soft key to complete the entry and return to the previous menu. To delete a contact from your Address Book: 1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive...
Page 149: Copying Information To The Address Book
Using the Address Book Copying information to the Address Book To copy information from the Call Inbox or the Call Outbox screen to the Address Book use the Copy fixed key. Note: If you press the Copy fixed key while in idle mode the message, No content selected for copying appears on the screen.
Page 150 Using the Address Book 4. Use the dialpad to enter a name for the new entry. Next 5. Choose one of the following: — Press the Next context-sensitive soft key to continue. Back — Press the Back context-sensitive soft key to return to the previous menu.
Page 151: Searching For A Contact In The Address Book
Using the Address Book 8. Do one of the following to complete the entry: — Press the context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the context-sensitive soft key if you do not want a contact designated as a friend and return to...
Page 152: Using The Search Feature In The Address Book
1st Character Search (performs a search based on the first character you enter) • Name Search (performs a search based on the name you enter) To change the method the Avaya 1120E IP Deskphone uses to search. 1. Press the Prefs...
Page 153: Using The Search Feature
Using the Address Book item on the list. For example, if the address you need is item 28 on the list, you must enter the digit 8 quickly after entering the digit 2. • 1st Character Search—to search for a contact whose name begins with the letter d, using the dialpad, press the d (3) key on the dialpad.
Page 154 Using the Address Book 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the search information for the contact. 5. Choose one of the following: Search — Press the Search context-sensitive soft key.
Page 155 Using the Address Book 7. When a search result is not successful, Search you can do one of the following: — Press the Search context-sensitive soft key to return to the search menu and begin a new search. Exit — Press the Exit context-sensitive soft key to return to the idle screen.
Page 156: Using The Call Inbox
Using the Call Inbox Using the Call Inbox While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller •...
Page 157 Using the Call Inbox 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. Note: You can initiate a call to the highlighted caller. For more information, “Initiating a call from the Call Inbox” on page 162.
Page 158 Using the Call Inbox — Press the Delete context-sensitive Delete soft key to delete the highlighted call or all calls in your Call Inbox. See “Deleting calls in your Call Inbox” on page 163. Exit — Press the Exit context-sensitive soft key to exit the Call Inbox.
Page 159: Viewing The Details Of A Call In The Call Inbox
Using the Call Inbox Table 16: Additional user interactions Item Function Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key. Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox: 1.
Page 160: Managing Missed Calls
Using the Call Inbox Managing missed calls When you do not answer incoming calls, the number of new calls appears on the IP Deskphone LCD screen. For example, if you miss three calls the following message appears: 3 new calls. Note: When you view a missed call in your Call Inbox, the new call message no longer appears on the LCD screen.
Page 161: Missed Calls Notification
Using the Call Inbox Delete 5. To delete the highlighted missed call or all missed calls, press the Delete context-sensitive soft key. For more information, see “Deleting calls in your Call Inbox” on page 163. Note: The IP Deskphone deletes only the missed calls from the Call Inbox.
Page 162 Using the Call Inbox Select 3. Choose one of the following: — Press the Select context-sensitive soft key. — Press the Back context-sensitive soft key to abort the changing of the configurations and return to the Message Options screen. If you press the Select context-sensitive soft key, one of the following messages...
Page 163: Initiating A Call From The Call Inbox
Using the Call Inbox Initiating a call from the Call Inbox When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and...
Page 164: Deleting Calls In Your Call Inbox
Using the Call Inbox 4. To place a call to the selected address, do one of the following: — Lift the handset. — Press the Headset fixed key. — Press the Handsfree fixed key. Edit Press the Edit context-sensitive soft key Call Then press the Send...
Page 165: Accessing The Calls In Your Call Inbox During A Call
Using the Call Inbox Delete 2. Press the Delete context-sensitive soft key. 3. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to delete the highlighted call. AllUsr — Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller.
Page 166 Using the Call Inbox 2. Choose one of the following: Select — Press the Select context-sensitive soft key to initiate a call to the highlighted caller. Note: This places the current call on hold, if it is not already on hold. Back —...
Page 167: Using The Call Outbox
Using the Call Outbox Using the Call Outbox The Call Outbox keeps a record of all outgoing calls made from your IP Deskphone. You can add the contact details of the calls in your outbox to your Address Book. You can access the following details about the outgoing calls: •...
Page 168: Initiating A Call From The Call Outbox
Using the Call Outbox 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. Choose one of the following: — To view details of the selected call, press the Right navigation key.
Page 169: Deleting Calls From Your Call Outbox
Using the Call Outbox 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. To view details of the selected call, press Right navigation key. See “Viewing the details of a call in the Call Outbox” on page 169.
Page 170: Viewing The Details Of A Call In The Call Outbox
Using the Call Outbox Delete 2. Press the Delete context-sensitive soft key. 3. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to delete the highlighted call. AllUsr — Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller.
Page 171: Accessing The Calls In Your Call Outbox During A Call
Using the Call Outbox To view details of a call in the Call Outbox: 1. To view details of the selected call, press Right navigation key 2. When you view the details of a call in the Call Outbox you can do one of the following: —...
Page 172 Using the Call Outbox 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. Choose one of the following: Select — Press the Select context-sensitive soft key to initiate a call to the highlighted caller.
Page 173: While On An Active Call
While on an active call While on an active call You can use the following features during an active call: • “Making a new call” on page 172 • “Call Waiting” on page 173 • “Placing a call on hold” on page 174 •...
Page 174: Initiating A Call Using The Active
While on an active call Initiating a call using the active call context-sensitive soft key menu You can initiate a call using the active call context-sensitive soft key menu. To initiate a call using the active call context-sensitive soft key menu: 1.
Page 175: Placing A Call On Hold
While on an active call Placing a call on hold Use the Hold feature when you are talking to one contact and want to perform another action, such as answer a new incoming call, transfer a call, or initiate a new call. You can have a number of calls on hold at the same time.
Page 176 While on an active call When the IP Deskphone has multiple calls connected at the same time, you can access the menu items. Context-sensitive soft keys for the multiple calls In-call display screen Press NewCall context-sensitive soft key to NewCall obtain a dial tone to place another call.
Page 177 While on an active call Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings and to configure a USB headset.
Page 178 While on an active call Prefs 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7. USB Locks—use to lock or unlock the following USB devices: — USB Mouse —...
Page 179: Using Call Conferencing
While on an active call 2. To retrieve the highlighted call on hold do one of the following: Chad — Press the Line feature key beside the flashing LCD indicator. — Press the Hold fixed key to retrieve a call on hold. To make a call on hold the active call: 1.
Page 180 While on an active call To use call conferencing: 1. Enter the first phone number or SIP address that you want to call. 2. Place the active call on hold. 3. Make a second call. 4. When the second call is connected, choose one of the following methods to establish a conference call: Conf...
Page 181: Transferring A Call
While on an active call — Press the Enter button. — Press the Line button of the first held call. Transferring a call When more than one call is on hold, the call you want to transfer must be the active call. For more information, see “To make a call on hold the active call:”...
Page 182 While on an active call 4. Choose one of the following: — Enter the phone number or SIP address to which you are transferring the call. Select — Select a contact from the Address Book, Call Inbox, or Call Outbox by pressing the corresponding fixed key.
Page 183 While on an active call The IP Deskphone prompts you with the following question, Consult with party? 6. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to consult with the contact to which you are transferring the call before completing the transfer.
Page 184: Using The Call Park Feature
While on an active call Using the Call Park feature You can use the Call Park feature to temporarily park a call so that you or another user can retrieve the parked call from another phone. Using Call Park does not tie up a line, because the call is held on the IP Office call server.
Page 185: Retrieving A Parked Call
While on an active call 5. Press the soft key. The screen displays To:CPark <extension number@IPaddress>. Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server. You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call.
Page 186: Using Account Codes
While on an active call 5. Press the soft key. Note: If there is not currently an active called parked that uses the ID that you have entered, the deskphone displays Forbidden. Using account codes Your system administrator can configure account codes on the IP Office call server.
Page 187: Recording A Call
While on an active call 4. Using the key pad, enter the account code for the call. Done 5. Press the Done soft key. Recording a call The IP Deskphone allows you to record all or part of a conversation. To record a call: 1.
Page 188 While on an active call To stop recording a call: 1. Press the Feature soft key. Feature CRec 2. Press the CRec soft key. The screen displays Call Record? 3. Press the soft key. The deskphone displays the message Recording Stopped.
Page 189: Configuring Custom Settings
Configuring custom settings Configuring custom settings You can use the following additional features: • “Programmable keys” on page 188 • “Assigning features to programmable keys” on page 189 • “Erasing a programmable key” on page 191 • “Restoring the default settings for programmable keys” on page 192 •...
Page 190: Assigning Features To Programmable Keys
Configuring custom settings • Automatic Callback • Do Not Disturb • Voicemail On • After Call Work • Call Record • Follow Me Here • Follow Me To The IP Deskphone numbers the programmable keys on the IP Deskphone from 1 to 4. Key 1 is reserved as the line key for the IP Deskphone.
Page 191 Configuring custom settings assign a feature to a programmable key, or to change a feature that is already assigned. To assign or change a feature: Feature 1. Press the Feature soft key. BtnPg 2. Press the BtnPg soft key. The screen displays the prompt Button Programming? 3.
Page 192: Erasing A Programmable Key
Configuring custom settings Edit 5. Choose one of the following options: — If the screen prompts you to Select feature, select a feature using the soft keys. — If the screen displays the options to Erase or Edit, press the Edit soft key.
Page 193: Restoring The Default Settings For Programmable Keys
Configuring custom settings 3. Press the programmable key from which you want to delete the feature. The screen displays options to Erase or Edit and prompts you to select one. Erase 4. Press the Erase soft key. The screen prompts you to Select a feature and then prompts you to confirm that you want to delete the selected item.
Page 194: Configuring Speed Dial Keys
Configuring custom settings 3. Press the Enter key. The screen prompts you to Select a button. Reset 4. Press the Reset soft key. The screen displays the message Reset to default? 5. Press the soft key. The screen displays Buttons Reset. Configuring speed dial keys You can configure the programmable keys for speed dialing.
Page 195: Querying Programmable Keys
Configuring custom settings 4. Press the programmable key that you want to assign a feature to. The screen prompts you to enter a phone number. 5. Enter a phone number using the keypad. 6. Press the softkey. Note: The screen prompts you to enter a label.
Page 196: Using The Relay Option
Configuring custom settings BtnQy 2. Press the BtnQy soft key. The Button Inquiry screen displays for 3 seconds and prompts you to press a button. 3. Press the programmable key that you want to query. The screen displays text to indicate the name of the assigned feature for 3 seconds and prompts you to press a button for another query.
Page 197 Configuring custom settings Rely+ 2. Press the Rely+ soft key. The screen displays Relay On? 3. Press the soft key. The screen displays the prompt Enter relay port. 4. Enter the number of the relay port that you want to activate: the options are 1 or Done 5.
Page 198 Configuring custom settings 4. Enter the number of the relay port that you want to de-activate: the options are 1 or 2. Done 5. Press the Done soft key. The screen display a confirmation message: Relay_Off: Port<#>. To use relay pulse: Feature 1.
Page 199: Twinning
Configuring custom settings Twinning Twinning is a feature that allows you to have your calls ring on two phones. You can twin your IP Deskphone with another internal phone, or with an external phone. For example, you can twin your IP Deskphone with a mobile phone.
Page 200: Configuring Privacy Settings
Configuring custom settings — To twin calls a different number, Edit press the Edit soft key and enter the new number. Done — Press the Done soft key to save the new number. — Press the Enable soft key. The Enable screen displays the confirmation message Activation OK to...
Page 201: Incoming Call Privacy
Configuring custom settings or both from appearing on the screen. In addition, you can prevent a call from being recorded and restrict it from intrusions. The following sections describe how to configure privacy settings on your IP Deskphone: • “Incoming call privacy” on page 200 •...
Page 202: Outgoing Call Privacy
Configuring custom settings 3. Choose one of the following: Change — Press the Change context-sensitive soft key to change the Incoming Privacy restriction to the highlighted restriction. Back — Press the Back context-sensitive soft key to return to the previous menu without implementing any changes.
Page 203: Private Calls
Configuring custom settings 3. Choose one of the following: Change — Press the Change context-sensitive soft key to change the Outgoing Privacy restriction to the highlighted restriction. Back — Press the Back context-sensitive soft key to return to the previous menu without implementing any changes.
Page 204: Audio Codecs
Configuring custom settings To disable call privacy: Feature 1. Press the Feature soft key. PrivC 2. Press the PrivC soft key. The screen displays Private Call? 3. Press the soft key to toggle the setting. The screen displays Private Call Off.
Page 205: Audio Codec Selection
Configuring custom settings Audio Codec Selection The Audio Codec Selection allows you to select a codec to use during inbound and outbound calls. The following context-sensitive soft keys are available for selecting the audio codes: • Select: The IP Deskphone attempts to renegotiate the codec for the current call to use the selected codec.
Page 206 Configuring custom settings ScrnSvr context-sensitive soft key is located on the idle screen. This key is available only if the screensaver is enabled, and is accessed by pressing the More… context-sensitive soft key until ScrnSvr appears. Pressing the ScrnSvr context-sensitive soft key causes the current screensaver timer to turn off, and activates the previously-selected screensaver.
Page 207 Configuring custom settings • Disable—to the disable the screensaver. • Enable (no password)—to enable the screensaver with a password free mode. • Enable (with password)—to enable the screensaver with a password mode. The following are the options available for the screensaver settings menu: •...
Page 208 Configuring custom settings If the option to use a user-defined password is allowed, the interface (screen) to configure the password, is accessed through the context- sensitive soft key on that screen. If a user-defined password is not allowed, then the context-sensitive soft key is not visible, and you can use only the primary user login password to enable the password–...
Page 209 Configuring custom settings • An incoming call displays showing caller ID and allows you to answer the call. You cannot make outgoing calls except an emergency call, and cannot view IMs or the Friends list until you unlock the IP Deskphone. An Unlock context-sensitive soft key appears on the screen.
Page 210: Background Image
Configuring custom settings Images for the 1120E IP Deskphone cannot exceed 128 KB. The images must be resized before they are loaded onto the IP Deskphone. The image size for the 1120E is 240 x 88. Images can be displayed as a slideshow. Choose Prefs, Display,...
Page 211: Usb Flash Memory Device Support
Configuring custom settings • Cancel—to cancel the selection. Also, the selected image is disregarded and returns to Images list screen if the screen time-outs after 15 seconds. USB flash memory device support The IP Deskphone supports the browsing of files on a USB flash memory device.
Page 212 Configuring custom settings • Select—to enter the selected device. • Exit—to dismiss the file manager and returns to the Services menu. After you select the device you want to navigate, one of the following screens in Figure 19 on page 212 appears:...
Page 213 Configuring custom settings Figure 19: File manager device browsing screen...
Page 214 Configuring custom settings The file manager browsing screen provides the following options: Note: The context-sensitive soft keys change based on the selected item on the screen. • Select—to enter into the selected folder. • Back—to return to the previous screen •...
Page 215 Configuring custom settings The following are the options available for the Select Destination screen. • OK—to enter in to the selected folder. • Back—to return to the previous screen. After you have confirmed to send a file from the IP Deskphone to the USB drive, the Select Destination screen appears, as shown in Figure 20 on page...
Page 216 Configuring custom settings Figure 20: File Manager Select Destination screen...
Page 217: Notes On File Manager
Configuring custom settings Note: The context-sensitive soft keys change based on the selected item on the screen. Select—to enter the selected folder. Done—to configure the current location as the destination for the send and initiates copy operation. Back—to return to the previous screen. Notes on File Manager General notes for File Manager are as follows: •...
Page 218 Configuring custom settings • Select Flash Disk device. The contents of the device are displayed. • Select the file you wish to copy and then press Send. • You are prompted to select the device you wish to send the selected file.
Page 219 Configuring custom settings Figure 22: Sample failure message for File Manager operation Scenario 2 - If you want to copy the ring tone from the IP Deskphone into the USB drive: • Log into the device and plug the USB flash drive into the USB port of the IP Deskphone.
Page 220 Configuring custom settings An error message displays on the screen due to insufficient space on the USB device, or the selected file type not being enabled in the File Manager (device configuration).
Page 221: Maintaining The Ip Deskphone
• “Network menu” on page 229 • “Automatic remote software updates” on page 230 Viewing the IP Deskphone information To view the Phone information for the Avaya 1120E IP Deskphone: 1. Press the Services hard key and select Phone Information from the menu.
Page 222: Accessing The Services Menu
Maintaining the IP Deskphone • Details soft key lists the following information: • Primary User: Primary Logged in User name. • Primary Domain: Primary login domain. • MAC: Device MAC address. • IP: IP Deskphone IP Address • Device Licensing/Token usage information: License or token usage information for the IP Deskphone.
Page 223: Checking For Updates
To access the services menu: Press the Services hard key. The Avaya 1120E IP Deskphone displays the following menu: 1. Search—use to perform local/global search. 2. Login 3. Logout— use to logoff the IP Deskphone. For more information, see “Logging off from the IP Deskphone” on page 4.
Page 224: Resetting The Ip Deskphone
Maintaining the IP Deskphone Select 3. Press the Select context-sensitive soft key. 4. Choose one of the following: — Press the context-sensitive soft key check for the latest software update for your IP Deskphone. — Press the context-sensitive soft key to return to the previous menu without checking for an update.
Page 225: Erasing The User Data
Maintaining the IP Deskphone 4. Use the dialpad to enter your password. 5. Choose one of the following: — Press the context-sensitive soft key. Back — Press the Back context-sensitive soft key to return to the previous menu. The IP Deskphone prompts you with Reset Phone?.
Page 226 Maintaining the IP Deskphone To delete user data files: 1. Press the Services fixed key. 2. Select File Manager. Note: You must enter your login password to access the File Manager menu. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input.
Page 227 Maintaining the IP Deskphone 6. Press the Up/Down navigation key to highlight one of the following: — Profiles — Sounds — Languages — System file — All files 7. Choose one of the following: Select — To enter the selected folder, press Select context-sensitive soft key.
Page 228 Maintaining the IP Deskphone To delete a user profile: 1. Press the Up/Down navigation key to highlight the user profile you want to delete. 2. Choose one of the following: Delete — Press the Delete context-sensitive soft key to delete the highlighted user profile from the list.
Page 229 Maintaining the IP Deskphone To delete a language file: 1. Press the Up/Down navigation key to highlight the language file you want to delete. 2. Choose one of the following: Delete — Press the Delete context-sensitive soft key to delete the highlighted language file from the list.
Page 230: Network Menu
Maintaining the IP Deskphone To delete the system file without deleting the user profile: Next 1. Choose one of the following: — Press the Next context-sensitive soft key to delete the system file. Back — Press the Back context-sensitive soft key to return to the previous menu.
Page 231: Automatic Remote Software Updates
Maintaining the IP Deskphone • Device Settings—to configure the network settings • Diagnostics—to run a trace route or send a ping to diagnose the network connection — IP Set and DHCP information — Network Diagnostics tools — Ethernet Statistics — IP Network Statistics —...
Page 232 Maintaining the IP Deskphone soft keys are displayed. If the IP Deskphone is idle and no key is pressed, the software update begins in one minute. If you press Yes, the software download begins. If you are using your IP Deskphone (this includes on hold, on a conference call, or when your IP Deskphone is ringing) and you press No, the call is not disconnected and the software update does not occur.
Page 233: Visual Indicators
Visual indicators Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state. Display screen icons Table 17 on page 232 lists the display icons of the IP Deskphone. Table 17: Display screen icons (Part 1 of 2) Component Icon...
Page 234: Visual Alerter/Message Waiting Indicators
Visual indicators Table 17: Display screen icons (Part 2 of 2) Component Icon Do Not Disturb Call Forward Forward>ext # is displayed Inbox Incoming Call Answered Incoming Call Missed, New Incoming Call Missed, Reviewed Visual Alerter/Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail.
Page 235: Monitoring Other Extensions
Visual indicators Table 18 on page 234 lists the visual indicator and the LED status. Table 18: Visual Alerter/Message Waiting Indicator Visual indicator LED status Red LED Voice mail left by caller Steady red light until message is reviewed. Incoming call (phone Fast blinking red light.
Page 236: Quick Reference
• “Display screen icons” on page 242 Fixed keys The Avaya 1120E IP Deskphone is available with either icon fixed keys or English text fixed keys. Both types are presented below. Short-cut and navigation function keys Copy information from the Address Book, Inbox, Outbox.
Page 237 Quick reference Access your address book to view, add or edit entries or initiate a call. Use the Enter key to select highlighted menu items and to set preferences. The Enter key duplicates the function of the phone and select context-sensitive soft keys.
Page 238: Commonly Used Functions
Quick reference Activates your IP Deskphone headset when connected. The red LED of the Headset key lights when you use a headset. Use to place a call on hold or to retrieve a call on hold. Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input.
Page 239: Context-Sensitive Soft Keys
Quick reference • Lift the Handset or press the Headset key, Handsfree key or the Line key and enter the SIP address or phone number and press send. Or, press the Redial key to call the previously entered SIP address or phone number. Services Search •...
Page 240 Quick reference Idle phone display Feature Msgs Redial More... More… context-sensitive soft key menu (first) Feature 123/abc Prefs More... A description of the context-sensitive soft keys available with the phone is idle is provided below. Redial or NewCall Redial the last dialed number. •...
Page 241 Quick reference Display the Preferences menu. 1. Display—Adjust screen display settings. 2. Audio—Adjust tones and volume settings and configure a USB headset. 3. Feature Options—Program feature keys, call ignore actions, and call fwd notification. 4. Language—Change language. 5. Misc Options—Set alpha dialing, search method, privacy settings, # Ends dialing, location, and time.
Page 242 Quick reference When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys available with the phone is idle is provided below. Conf Obtain a dial tone to place another call during an active call. •...
Page 243: Display Screen Icons
Quick reference Display screen icons The table below provides a list of the following display screen icons: • Call state—Icons to indicate the Call state of your phone. • Inbox—Icons to indicate the status of each incoming calls in your Inbox.
Page 244 Quick reference Incoming Call, Missed, Reviewed...
Page 245 Quick reference...
Page 246: Limitations
Limitations Limitations Table 20 on page 245 lists the limitations for Avaya 1120E IP Deskphones when used with IP Office 8.0. Table 20: Limitations Item Function Call Decline Reasons are not supported. A menu item for Call Call Decline Reasons Decline Reasons displays on the IP deskphone when you select Prefs >...
Page 247 Limitations...
Page 248: Third Party Terms
Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...
Page 249: Gnu
Third party terms National Center for Biotechnology Information * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted.
Page 250 Third party terms allowed. Preamble The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation\'s software and to any other program whose authors commit to using it.
Page 251 Third party terms portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee is addressed as \"you\". Activities other than copying, distribution and modification are not covered by this License;...
Page 252 Third party terms Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program.
Page 253 Third party terms have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
Page 254 Third party terms incorporates the limitation as if written in the body of this License. 9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Page 255 Third party terms Terms to Your New Programs If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.
Page 256: Zlib
Third party terms Zlib The following component is licensed under zlib license: Zlib 1.2.1 Zlib License /* zlib.h -- interface of the 'zlib' general purpose compression library version 1.2.4, March 14th, 2010 Copyright (C) 1995-2010 Jean-loup Gailly and Mark This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
Page 257 Third party terms COPYRIGHT NOTICE, DISCLAIMER, and LICENSE: If you modify libpng you may insert additional notices immediately following this sentence. libpng versions 1.2.6, August 15, 2004, through 1.2.34, December 18, 2008, are Copyright (c) 2004, 2006-2008 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng- 1.2.5 with the following individual added to the list of Contributing Authors Cosmin Truta...
Page 258 Third party terms Greg Roelofs Tom Tanner libpng versions 0.5, May 1995, through 0.88, January 1996, are Copyright (c) 1995, 1996 Guy Eric Schalnat, Group 42, Inc. For the purposes of this copyright and license, "Contributing Authors" is defined as the following set of individuals: Andreas Dilger Dave Martindale Guy Eric Schalnat...
Page 259: Kern_Random
Third party terms Libpng is OSI Certified Open Source Software. OSI Certified Open Source is a certification mark of the Open Source Initiative. Glenn Randers-Pehrson glennrp at users.sourceforge.net December 18, 2008 END OF TERMS AND CONDITIONS Kern_random The following component is licensed under kern_random license: Kern_random Copyright Theodore Ts'o, 1994, 1995.
Page 260: Wchar Functions
Third party terms HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. .\"...
Page 261: Libjpeg
Third party terms USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE END OF TERMS AND CONDITIONS Libjpeg...
Page 262: T-Rex
Third party terms We specifically permit and encourage the use of this software as the basis of commercial products, provided that all warranty or liability claims are assumed by the product vendor. END OF TERMS AND CONDITIONS T-Rex The following component is licensed under the T-Rex license: T-Rex T-Rex License Copyright (C) 2003-2004 Alberto Demichelis...
Page 263 Third party terms...
Page 264: Terms You Should Know
Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your Avaya 1120E IP Deskphone. Call Decline This is a feature that you can use to decline a call, which includes an option to send a reason for declining the call.
Page 265 Copy Key This is a fixed key used to copy entries to your Address Book. Date/Time display The Avaya 1120E IP Deskphone shows the current date and time when the telephone is in an idle state. Directory Number (DN) This is a telephone number you enter to initiate a call, for example, (555) 555-5555.
Page 266 The Expansion Module is a hardware accessory that connects to the IP Deskphone and provides additional line appearances and feature keys. A maximum of three modules are supported. The Avaya 1120E IP Deskphone can have up to 54 additional line/ feature keys with three Expansion Modules. Feature Status Indicator...
Page 267 Terms you should know Message/Inbox This is a fixed key on your Avaya 1120E IP Deskphone that connects to your Call Inbox. Mute This is a fixed key used to listen to a call without transmitting. Navigation keys These are keys used to scroll through menus and lists that appear on the LCD display screen.
Page 268 Terms you should know SIP Address This is an IP address that is assigned to a user, such as bob@ABC123.com that is used to send IMs and to initiate calls. User interface This consists of screen displays that interact with the end user as a result of an action or event.
Page 269 Terms you should know...

Avaya 1120E User Manual

Welcome

Regulatory and Safety Information

Getting Started

Accessing the Avaya 1120E IP Deskphone

Configuring the Avaya 1120E IP Deskphone

Adjusting the Display Screen Contrast

Making a Call

Receiving a Call

Using the Address Book

Using the Call Inbox

Using the Call Outbox

While on an Active Call

Configuring Custom Settings

Maintaining the IP Deskphone

Visual Indicators

Quick Reference

Limitations

Third Party Terms

Terms You Should Know

Quick Links

Related Manuals for Avaya 1120E

Summary of Contents for Avaya 1120E