Multiple Calls; Preemption - Avaya 1120E User Manual

Advanced features
Related links
Incoming calls with precedence

Multiple calls

When there are multiple calls on the IP Deskphone, each call is displayed as a single line on the
screen.
If the line is wider than the screen capacity, scroll left and right to see more information.
If there are multiple incoming calls, calls are displayed on the IP Deskphone in the order of
precedence from highest to lowest. If the calls have the same precedence, then the calls are
displayed in order of the age of the call, from oldest to newest.
A maximum of two calls are presented at one time.
When a call is displayed, the related tone is played as well.
Example: There are 4 incoming calls in the following order and you have not gone off-hook:
1. Caller A, Flash (oldest or first coming)
2. Caller B, Routine (next oldest or second coming)
3. Caller C, Routine (third oldest or third coming)
4. Caller D, Priority (newest or just coming)
The calls are presented in the following order.
1. The call from Caller A is displayed first, since it has the highest precedence of all incoming
calls.
2. If Caller A's call is answered, then the call from Caller D is displayed using the other free call
appearance, since it has the second-highest precedence of B,C, and D.
3. If Caller D's call is answered, then the call from Caller B is displayed, since it is the most
recent (if Call A has ended. If not, Caller B hears a Busy signal, since call appearances are
limited to two.)
4. If Caller B's call is answered, then the call from Caller C is displayed (if Caller D has hung
up).
Related links
Multi-Level Precedence and Preemption

Preemption

Only two simultaneous calls can be presented. If your IP Deskphone reaches the maximum call limit
and you receive a higher precedence call, then one of the existing calls is preempted in order to
present the higher precedence incoming call. An incoming call with a precedence level less than or
equal to the already-received call precedence levels is not presented.
May 2016
on page 170
on page 166
Avaya 1120E IP Deskphone with SIP Software on Avaya Aura
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User Guide 172