Call Transfer With Precedence; Consultative Transfer - Avaya 1120E User Manual

Precedence Call Waiting tone
When a call with a precedence level higher than Routine is received, and you are busy with another
call, the precedence Call Waiting tone is played instead of the normal Call Waiting tone. This tone is
delivered through the Handsfree speaker.
Incoming precedence call display
The first line of the IP Deskphone displays the caller's information (From) with the ringing phone
icon.
The second line displays the precedence level.
The third line displays the person who is being called (callee). If the incoming call has a subject, the
third line displays the subject alternating with the person who is being called. The display cycles
between the two every six seconds.
Incoming redirected precedence call display
The first line of the IP Deskphone always displays the caller's information (From) with the ringing
phone icon.
The second line displays the precedence level.
The third line displays the original person who was being called (original callee). If the incoming call
has a subject, the third line displays the subject alternating with the original person who was being
called. The display cycles between the two every six seconds.
Related links
Multi-Level Precedence and Preemption

Call transfer with precedence

Call transfer with precedence
Direct transfer and transfer to voicemail
For a direct transfer or transfer to voice mail, the precedence level of the transferred call is re-used
and the precedence selection screen is not shown.

Consultative transfer

When doing a consultative call transfer, the Call Server does not know if the precedence of the
transferred call can be re-used. Therefore you can only use a precedence level that you are
authorized to use.
You may want to transfer the call with a precedence level higher than the authorized level of the
caller being transferred. You can specify the precedence to use when making the consultative call.
To enable this, the precedence selection screen is displayed after you select a consultative transfer.
You can only choose a precedence level that you are authorized to use. The default value is
Routine.
In a consultative transfer, the precedence level of the transferred call is the higher level of the initial
call and the consultative call. For example, Person A calls Person B with a precedence level of
Immediate. During the call, Person B performs a consultative transfer to Person C with a
precedence level of Flash during the consultation. When the call is finally transferred, the transferred
call has a precedence level of Flash, even if the call initially had a precedence level of Immediate.
May 2016
on page 166
on page 171
Avaya 1120E IP Deskphone with SIP Software on Avaya Aura
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Multi-Level Precedence and Preemption
®
User Guide 171