Page 1 Avaya 1120E IP Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 06.01 Part Code: NN43112-103 Date: October 2010...
Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.
Page 3: Revision History
Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options. June 2010 Standard 05.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0. October 2009 Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0...
Page 4 Revision history January 2009 Standard 02.04. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0. Added technical content in the section Making a call using the Redial List. April 2008 Standard 02.03. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0.
Page 5: Table Of Contents
Contents About the Avaya 1120E IP Deskphone ....11 Basic features ........11 Telephone controls .
Page 6 Contents Configuring Telephone Options ..... 56 Using the Telephone Options menu ....57 Adjusting the volume .
Page 7 8. VPN Information ......87 9. Certificate Information ......88 10.
Page 8 Contents Using Attendant Recall ......110 Using Call Park ........111 Recording a Calling Party Number .
Page 9 Using the Buzz feature ......135 Using Call Page Connect to make an announcement ..135 Using Centrex/Exchange Line Switchhook Flash .
Page 10 Contents Using Maid Identification ......171 Displaying Room Status ......172 Accessing External Server Applications .
Page 11: About The Avaya 1120E Ip Deskphone
About the Avaya 1120E IP Deskphone The Avaya 1120E IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys.
Page 12 About the Avaya 1120E IP Deskphone Note: Some Avaya 1120E IP Deskphone phones are not configured to support soft key functionality. Consult your system administrator. • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker phone • volume control keys for adjusting ringer, speaker, handset, and headset volume •...
Page 13 • Accessory Expansion Module port to connect the Avaya 1100 Series IP Deskphones. For information about using the Expansion Module, see the Avaya 1100 Series IP Deskphones User Guide (NN43130-101). Figure 2 shows the Avaya 1120E IP Deskphone.
Page 14: Telephone Controls
About the Avaya 1120E IP Deskphone Telephone controls This section describes the controls on the Avaya 1120E IP Deskphone. In some geographic regions, the Avaya 1120E IP Deskphone is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).
Page 15 Press the handsfree. (Handsfree) The Handsfree LED indicator, located on the Handsfree handsfree is active. About the Avaya 1120E IP Deskphone Volume control buttons to adjust Mute key functionality is enabled or Mute key is enabled. Mute...
Page 16 About the Avaya 1120E IP Deskphone (Hold) (Expand) (Headset) Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.
Page 17 Waiting\Incoming Call Indicator the top center of the IP Deskphone flashes. The flash cadence for each alert is different. When your Avaya 1120E IP Deskphone firmware is being updated, the blue Status Lamp To find out if additional features are supported, contact your administrator.
Page 18 About the Avaya 1120E IP Deskphone (Msg/Inbox) (Directory) Press the Message/Inbox your voice mailbox. Note: This function is not available on all phones; consult your administrator. Press the Directory key to access directory services. key to access...
Page 19 Press the menu, and use the navigation keys to access (Services) the following items: • Caller ID display order About the Avaya 1120E IP Deskphone Services key to open the Services Telephone Options: — Volume adjustment — Contrast adjustment — Language —...
Page 20 • Password Admin: — Station Control Password Password Admin menu is not available on all Avaya 1120E IP Deskphone sets. • Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.
Page 21: Telephone Display
Call Timer, feature prompt string, user-entered digits, date and time information, and phone information. Because the Avaya 1120E IP Deskphone only has a single-line information display area, you are prompted to scroll through any additional lines of information. For example, during an incoming call, only the Directory Number (DN) appears if the caller name is greater than 10 characters.
Page 22: License Notification
IP Deskphone. Audio and text message broadcast The Avaya 1120 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news and weather bulletins.
Page 23: Security Features
Managing your Station Control Password (SCPW) Using Encrypted Calling Your Avaya 1120E IP Deskphone supports secure communication using SRTP media encryption. If the feature is enabled, a security icon (q) is displayed on the screen when your call is secured using SRTP media encryption.
Page 24 8. Press the Enter key to accept the new password. If you are locked out of your Avaya 1120E IP Deskphone, or if you forget your SCPW, contact your system administrator. key. navigation keys to Admin. navigation keys to...
Page 25 Note: The default configuration for Password Protection is off. To turn Password Protection on or off: Enter Done About the Avaya 1120E IP Deskphone 1. Press the Directory 2. Press the Up/Down scroll and highlight Change Protection Mode. 3. Use the dialpad to enter your password (if Password Protection is enabled).
Page 26: Entering And Editing Text
Entering and editing text Entering and editing text You can enter and edit text on your Avaya 1120E IP Deskphone using the following methods: • “Entering text using the dialpad” on page 26 • “Editing text using the soft keys” on page 27 •...
Page 27: Editing Text Using The Soft Keys
Choose 6. Press the Next soft key to submit your changes. Table 3 describes the soft key editing functions on your Avaya 1120E IP Deskphone. Table 3: Editing soft key description (Part 1 of 2) Cancel Choose Clear Entering and editing text navigation keys to move through the text.
Page 28: Entering Text Using The Usb Keyboard
Entering and editing text Table 3: Editing soft key description (Part 2 of 2) Case Delete Done/Select/Enter Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications. For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #.
Page 29: Connecting The Components
Connecting the components Figure 4 shows connections on the Avaya 1120E IP Deskphone. Figure 4: Avaya 1120E IP Deskphone connections WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use.
Page 30: Before You Begin
IP Deskphone. Consult your system administrator to ensure that you plug your phone into a 10/100/ 1000BaseT Ethernet jack. CAUTION Your Avaya 1120E IP Deskphone is designed for use in an indoor environment only. Connecting the components of the phone WARNING Your Avaya 1120E IP Deskphone is shipped with the base locked in position.
Page 31 Connecting the components Figure 5: Release the Avaya 1120E IP Deskphone from the stand Use the following steps to connect the components of your phone.
Page 32 Use your Avaya 1120E IP Deskphone with the approved Avaya AC Adapter (model NTYS17BAE6). Note 1: The Avaya 1120E IP Deskphone supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet, where power is...
Page 33 6. If you are connecting your PC through the phone, you require a second CAT5e cable. Only one cable is included with the Avaya 1120E IP Deskphone package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the PC Ethernet cable to your phone using the RJ-45 connector and thread it through the channel.
Page 34 Connecting the components Figure 7: Cable routing tracks and mounting holes 8. Wall-mount your phone (optional). Your Avaya 1120E IP Deskphone can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45 cord (not provided).
Page 35: Replacing Your Narrowband Handset With A Wideband Handset
Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in page 34 (Method B). 9. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click.
Page 36 Connecting the components In order to use your headset, you must configure your deskphone to recognize the headset. For information on how to configure your deskphone to use the wideband headset, see “Changing 3. Headsets” on page...
Page 37: Virtual Private Network
Deskphone (if required) and configure the VPN on your IP Deskphone. An installation wizard helps you perform the necessary steps. Note: The Avaya Phone VPN Configuration Wizard uses the default language of the operating system of your PC. If the language is not supported by the wizard, the default wizard language is English.
Page 38: Connecting Your Ip Deskphone
— UDP Port 69 (TFTP) — TCP Port 80 (HTTP) — UDP Port 49000 Note: The Avaya Phone VPN Configuration Wizard.jar file creates a log.txt file during execution. This file is helpful to troubleshoot problems you experience using the Avaya Phone VPN Configuration Wizard.jar.
Page 39 Virtual Private Network Figure 8: IP Deskphone connected to the modem Figure 9: IP Deskphone connected to the router...
Page 40: Qos Configuration Recommendations
PC to the IP Deskphone to run the initial Avaya Phone VPN Configuration Wizard. See Figure 8. QoS configuration recommendations Avaya recommends that you connect the PC to the IP Deskphones PC Ethernet Port as the IP Deskphone provides Quality of Service (QoS) on outbound traffic automatically.
Page 41: Installing And Configuring Vpn
1. Follow the instructions provided by your system administrator to obtain the required files. 2. Power-down the IP Deskphone. 3. Run the Avaya Phone VPN Configuration Wizard.jar file. The Welcome & language selection window of the Wizard appears, as shown in Figure 11.
Page 42 Virtual Private Network Select your language preference. The following languages are supported: • Arabic • Chinese - simplified • Chinese - traditional • Czech • Danish • Dutch • English • Finnish • French • German • Greek • Hebrew •...
Page 43 The Equipment Setup and VPN window appears, as shown in Figure 12. Figure 12: Equipment Setup and VPN window 6. Verify that the modem, IP Deskphone, and PC are connected properly. 7. Disconnect any VPN connection currently running on your PC. See figure 4 to confirm that your LAN Ethernet Port and PC Ethernet Port on the IP Deskphone are connected correctly.
Page 44 Virtual Private Network Figure 13: Locate Data Files window 9. Click Browse to locate the provisioning files provided by your system administrator if the wizard was not able to locate the files. 10. Click Next. The Prepare Phone for Configuration window appears as shown in Figure 14.
Page 45 Deskphone “Listening Mode” may not be detected. If your phone does not enter “Listening Mode”, follow the steps below. 12. After you hear the chimes tune and the text Avaya appears on the IP Deskphone display screen, quickly press the following keys in order.
Page 46 Figure 15: Prepare Phone for Configuration (Try again) window a. Power off your IP Deskphone and power it back on again.. 14. After you hear the chimes tune and the text Avaya appears on the IP Deskphone display screen, quickly press the following keys in order.. Mute Note: The IP Deskphone can take up to 60 seconds for “Listening...
Page 47 Click No to proceed to a software steps to perform a software upgrade on your phone The Prepare Phone for Configuration window appears as shown in Figure 16. Figure 16: Prepare Phone for Configuration window c. Double-press the Select the Network Configuration Move the cursor to locate Provision: or (TFTP IP:) in the Network Configuration menu, and then write down the existing...
Page 48 Virtual Private Network Server IP address) window appears, as shown in Figure 17. If you are not able to navigate and edit the address in Provision: or (TFTP IP:) in the Network Configuration menu or you were not able to edit this field, click No. The Prepare Phone for Configuration (Alternate Provisioning Server) window appears.
Page 49 Note: To enter a dot (period) when entering an IP address using the IP Deskphone keypad, press the 1 key repeatedly or you can double- press the asterisk (*) key. Figure 18: Prepare Phone for Configuration (Input Provisioning Server IP address) window If you cannot locate the Provisioning Server address, contact your network administrator to obtain the IP address and follow the administrator instructions.
Page 50 The text “Searching for connected phones” displays while the connected IP Deskphones are located. The text “Autodiscovery complete” displays in the Avaya Phone VPN Configuration Wizard tool when the search is finished. If the search is successful, “Listening Mode: Connected” appears in the IP Deskphone display area.
Page 51 Figure 19: Autodiscover Phone window 16. Click Next. If more than one connected IP Deskphone was discovered, the Autodiscover Phone (More than one phone was discovered) window appears. See Figure 20. Virtual Private Network...
Page 52 Virtual Private Network Figure 20: Autodiscover Phone (more than one phone was discovered) window a. Obtain the MAC address of the IP Deskphone for which you are configuring the VPN. The MAC address is printed on a label located on the back of the IP Deskphone. b.
Page 53 Figure 21: Configure phone window The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer. 18. When Phone configuration complete is displayed, click Next. The Confirmation & Finish window appears. See Figure 22. Virtual Private Network...
Page 54 Virtual Private Network Figure 22: Confirmation & Finish window 19. Verify that the IP Deskphone is successfully configured. Note: You may be prompted to enter a User ID and Password before the IP Deskphone registers with the system. This information is provided by your system administrator.
Page 55 Lift the IP Deskphone handset and listen for a dial tone. If the IP Deskphone is not configured successfully, ensure that the basic requirements are met; repeat the steps in the Avaya Phone VPN Configuration Wizard or contact your system administrator. For more...
Page 56: Configuring Telephone Options
Station Control Password (SCPW). • Virtual Office Login menus are listed when an Avaya 1120E IP Deskphone Class of Service is configured for Virtual Office and Branch Office. For more information, see page 154. Note: The...
Page 57: Using The Telephone Options Menu
Using the Telephone Options menu Use the Telephone Options • “Adjusting the volume” on page 59 • “Adjusting the display screen contrast” on page 60 • “Selecting a language” on page 60 • “Selecting date and time format” on page 61 •...
Page 58 Configuring Telephone Options Select Cancel 3. Press the Enter key. 4. Use the Up/Down navigation keys to scroll and highlight an option (for example, Language…). 5. Press the Enter key. The display provides information required to adjust your selection. 6. Choose one of the following: —...
Page 59: Adjusting The Volume
Adjusting the volume To adjust the volume, press the Options, and select Volume adjustment… To adjust the volume: Down Select Cancel Configuring Telephone Options Services key, select 1. Press the Up/Down scroll and highlight one of the following: — Ringer —...
Page 60: Adjusting The Display Screen Contrast
To adjust the LCD display screen contrast, press the Telephone Options, and select Note 1: If you have an Avaya 1100 Series Expansion Module attached to your IP Deskphone, adjusting the telephone’s LCD screen contrast also adjusts the display screen contrast configuration for the Avaya 1100 Series Expansion Module.
Page 61: Selecting Date And Time Format
If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the password functionality is locked. Contact your system administrator to unlock the password.
Page 62: Accessing Display Diagnostics
Configuring Telephone Options To select a date and time format: Select Cancel Accessing display diagnostics The Display diagnostics option tests the IP Deskphone display screen and indicator lights. To access display diagnostics, press the key, select Telephone Options, and select To select Display diagnostics: Cancel Choosing local dialpad tone...
Page 63: Viewing Telephone Information
dialpad. To choose a local dialpad tone, press the Telephone Options, and select To choose a local dialpad tone: Select Cancel Viewing telephone information The Set Info option displays the following phone-specific information: • General Info • Set IP Info •...
Page 64: Diagnostics
Configuring Telephone Options To view IP Deskphone information: Cancel Diagnostics The Diagnostics option displays the following phone-specific information: • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Msg receive/trans) •...
Page 65: Configuring Call Log Options
Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 65 • “Configuring New Call Indication” on page 66 • “Configuring Preferred Name Match” on page 67 • “Configuring Area Code Setup”...
Page 66 Configuring New Call Indication You can configure your Avaya 1120E IP Deskphone to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the...
Page 67 Select Cancel Configuring Preferred Name Match You can configure your Avaya 1120E IP Deskphone to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the Services...
Page 68 Configuring Telephone Options Select Cancel Configuring Area Code Setup Use the Area Code Setup an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the phone number followed by the area code (as opposed to the area code followed by the phone number).
Page 69 Select Cancel To edit area code display: Configuring Telephone Options 3. Press the Up/Down scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Enter key.
Page 70: Choosing A Ring Type
Configuring Telephone Options Select Cancel Choosing a ring type The Ring type… option configures the phone’s ring tone. To choose a ring type, press the Services Ring type… To choose a ring type: 3. Press the Up/Down scroll and highlight one of the following: —...
Page 71: Enabling Or Disabling Call Timer
Play Select Stop Cancel Enabling or disabling Call Timer The call timer measures how long you are on each call. To enable Call Timer, press the Services Call Timer. To enable or disable Call Timer: Configuring Telephone Options 2. Press the Play soft key to sample the ring tone.
Page 72: Enabling Onhook Default Path
Configuring Telephone Options Select Cancel Enabling OnHook Default Path The OnHook Default Path option allows control whether a headset or the Handsfree feature is used to operate your IP Deskphone while it is on- hook. To enable OnHook Default Path, press the Telephone Options, and select To enable OnHook Default Path:...
Page 73 If the feature key label setting is password-protected, you must enter a password (SCPW) to change the feature key label. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the password functionality is locked.
Page 74: Configuring The Name Display Format
To restore default labels, press the Options, and select Change feature key Configuring the name display format You can configure your Avaya 1120E IP Deskphone to display the name of the incoming calling party in the following formats: • first name, last name •...
Page 75: Configuring Live Dialpad
To configure name display format: Select Cancel Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key. To configure Live Dialpad, press the Options, and select Live Dialpad.
Page 76: Configuring Caller Id Display Order
Configuring Telephone Options To configure Live Dialpad: Select Cancel Configuring Caller ID display order Caller ID display order appears in 2 formats: • Number, name (default) • Name, Number Use the following procedure to configure Caller ID display order. 1. Press the Services display order.
Page 77: Configuring Normal Mode Indication
— Name, number 3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications. Configuring Normal mode indication Normal mode display indication can be On or Off when the IP Deskphone is in normal mode. Use the following procedure to configure Normal mode indication.
Page 78: Configuring Local Menu Options
Local Tools menu. When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator. Your Avaya 1120E IP Deskphone has both local and server-based options. Press the Services which is organized into the following submenus: •...
Page 79 Table 5: Navigation key functions in menus (Part 2 of 2) Function Enter digits on the Select the associated menu item dialpad Stop Close the menu The key functions in dialog boxes are described in Table 6. Table 6: Navigation key functions in dialog boxes Function Down arrow keys...
Page 80: Preferences Submenu
Note: Contrast can also be adjusted in the Telephone Options menu; Avaya recommends that you use the control in the Telephone Options menu whenever possible. To configure the Contrast or Sleep tools, press the...
Page 81 To configure Contrast or Sleep tools: Exit Configuring Local Menu options 1. Press the Up/Down and highlight one of the following: — Contrast — Sleep Note: Sleep is displayed in the format xxx, where xxx is a time in minutes or hours.
Page 82: Changing 2. Language
Configuring Local Menu options Changing 2. Language Use the Language menu item to configure local preferences. Use the Language tool to select the language used on your phone. Note: This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, press the and select Language…...
Page 83: Changing 3. Headsets
Changing 3. Headsets Headset Configuration Each headset has its own tuning parameters, and your deskphone must be configured to use the proper parameters. If you do not configure the deskphone for the proper tuning parameters, you may not be taking full advantage of the audio qualities of the headset.
Page 84 Select Cancel Exit Avaya Mobile Headset Adapter properties You can use the Avaya Mobile Headset Adapter to answer calls whenever the Avaya 1120E IP Deskphone is running. To access the Avaya Mobile Headset Adapter (MHA) properties, press Services key twice to open the Local Tools menu, press the 1 key on...
Page 85 Table 8 describes the features of the Avaya Mobile Headset Adapter. Table 8: Avaya Mobile Headset Adaptor elements and functions Answer key Release/Goodbye key Mute key Volume key Backlight Configuring Local Menu options Function Press to answer an incoming call.
Page 86: Local Diagnostics Submenu
Configuring Local Menu options 2. Local Diagnostics submenu Use the Local Tools menu following: • “1. IP Set Information” on page 86 • “2. Network Diagnostic Tools” on page 86 • “3. Ethernet Statistics” on page 86 • “4. IP Network Statistics” on page 87 •...
Page 87: Ip Network Statistics
5. USB Devices. To check USB device information: Return 6. Advanced Diag Tools The Advanced Diag Tools are available to the Avaya support organization to configure the auto recovery function and remote access. 7. License Information The system administrator can use the license information.
Page 88: Certificate Information
Configuring Local Menu options 9. Certificate Information The system administrator can use the view certificate information. 10. DHCP Information The system administrator can use the license information. 3. Network Configuration menu The Network Configuration tool displays information that was configured when the IP Deskphone was installed.
Page 89: Lock Menu
Configuring Local Menu options 5. Press Apply. The phone reboots. 4. Lock Menu Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes. This tool is for administrator use only...
Page 90: Making A Call
Making a call Making a call This section describes features associated with making a call. You can make a call from your Avaya 1120E IP Deskphone using any of the following methods: • “Using Off-hook dialing” on page 91 •...
Page 91: Using Off-Hook Dialing
Using Off-hook dialing (Goodbye) Using On-hook dialing 2498 1. Lift the handset. 2. Dial the number. 3. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye 1. Leave the handset in the cradle. 2.
Page 92: Using Handsfree Dialing
Making a call (Goodbye) Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. To use handsfree dialing: (Handsfree) (Headset) To discontinue a handsfree call:...
Page 93 To mute a handsfree call: (Mute) (Mute) To switch from handsfree to handset: To switch from handset to handsfree: (Handsfree) To use a headset: (Headset) 1. Press the Mute key. The LED indicator flashes. 2. Press the Mute key again to return to a two-way handsfree conversation.
Page 94: Using The Directory Applications
To switch from handsfree to headset: (Headset) Using the Directory applications You can make calls using the following Directory applications available on your Avaya 1120E IP Deskphone: • “Making a call using Corporate Directory” on page 94 • “Making a call using the Personal Directory” on page 95 •...
Page 95: Making A Call Using The Personal Directory
Search Dial Cancel To scroll to a specific number: Dial Cancel Making a call using the Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use the Personal Directory, press the Directory key and select...
Page 96: Making A Call Using The Callers List
Making a call on how to configure and use the Personal Directory, refer to Personal Directory” on page To make a call using the Personal Directory: Dial Cancel Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers.
Page 97: Making A Call Using The Redial List
Dial Cancel Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, press the select Redial List. For information on how to configure and use the Redial List, refer to “Using the Redial List”...
Page 98: Using Predial
Making a call To view date and time of a call: Using Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Press the Up/Down scroll and highlight a name in the List Caller List.
Page 99: Using Autodial
2498 To edit a Predial number: Clear Delete 2498 Using AutoDial Use the AutoDial feature to display, store, and automatically dial phone numbers. 2. Press a line key to dial the number. 3. Lift the handset when the called party answers or, if in handsfree mode, begin to speak.
Page 100 Making a call To store an AutoDial number: AutoDial AutoDial To display an AutoDial number: Display AutoDial 1. Without lifting the handset, press the appropriate AutoDial Note: The display screen displays the word Autodial next to the appropriate key. 2. Using the dialpad, dial the phone number (including access code) to be stored on the selected 3.
Page 101: Using Ring Again
To use AutoDial: AutoDial Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Deskphone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: RngAgn To call a Ring Again party when you receive notification:...
Page 102: Using Last Number Redial
Making a call RngAgn To deactivate Ring Again before notification: RngAgn Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: 2498 2. Press the Ring Again automatically dial the number. Choose one of the following: —...
Page 103: Using Speed Call
Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called phone numbers. To store a Speed Call number: SpcCtl SpcCtl To make a Speed Call: SpcCtl 1.
Page 104: Using System Speed Call
Making a call Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Deskphone. To make a System Speed Call: SScUsr SScCtl Using HotLine Use the HotLine feature to automatically dial a specific number. To use HotLine: HotLine 3.
Page 105: Using Intercom Calling
Using intercom calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member. To make an intercom call: Intrcm To answer an intercom call while on a line other than your intercom group line: (Hold) (Goodbye)
Page 106: Answering A Call
Answering a call Answering a call Each incoming call causes the phone to ring, the LCD indicator ( beside the Line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: (Handsfree) (Headset) Choose one of the following four options: •...
Page 107: While On An Active Call
While on an active call This section describes the following features, available during an active call: • “Placing a call on hold” on page 107 • “Transferring a call” on page 108 • “Using Timed Reminder Recall” on page 109 •...
Page 108: Transferring A Call
While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: Trans Trans To return to the original call, if the transfer is incomplete: 1.
Page 109: Using Timed Reminder Recall
Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: Trans Trans While on an active call 1. Press the Transfer put on hold. 2.
Page 110: Using Attendant Recall
While on an active call If the transferred call is not answered, your IP Deskphone rings: Trans (Goodbye) Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant. To contact the attendant while on a call: AttRcl (Goodbye)
Page 111: Using Call Park
Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any IP Deskphone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park extension can be configured to automatically park most calls.
Page 112 While on an active call To park a call using the SPRE code or FFC: Trans Conf Trans Conf To retrieve a parked call: Park 1. Choose one of the following: — Press the Transfer — Press the Conference 2. Dial the Call Park FFC.
Page 113: Recording A Calling Party Number
Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: CParty CParty Displaying incoming call information Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress.
Page 114: Tracing A Malicious Call
While on an active call Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature. Contact your system administrator to configure this feature on your IP Deskphone. To use Call Trace while on a call: CallTrace To use Call Trace without a Call Trace key:...
Page 115: Incoming Calls
Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 115 • “Using Call Pickup” on page 115 • “Using Call Waiting” on page 117 Using Automatic Answerback When the Automatic Answerback feature is active, your IP Deskphone automatically answers in Handsfree mode after one ring;...
Page 116 Incoming calls Pickup To answer an incoming call in another call pickup group: GrpPkp To answer a call at a specific extension in any pickup group: Pickup 2. Choose one of the following: — Press the Pickup — Enter the Pickup Ringing Number FFC.
Page 117: Using Call Waiting
Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: (Hold) CallWait To return to the first IP Deskphone call:...
Page 118 Incoming calls If you do not have a Call Waiting key: (Goodbye) 2. Press the line (DN) key associated with the first call. 1. Press the Goodbye current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.
Page 119: While Away From Your Desk
While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 119 • “Using Internal Call Forward” on page 120 • “Using Remote Call Forward” on page 121 •...
Page 120: Using Internal Call Forward
While away from your desk To deactivate Call Forward: To reinstate Call Forward to the same number: Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your IP Deskphone system still ring at your IP Deskphone.
Page 121: Using Remote Call Forward
IntForward To deactivate Internal Call Forward: IntForward To reinstate Call Forward to the same number: IntForward IntForward Using Remote Call Forward Use the Remote Call Forward feature (from any phone other than your own) to forward calls to any IP Deskphone. To activate Remote Call Forward: While away from your desk 2.
Page 122 While away from your desk To deactivate Remote Call Forward: 2. If you are calling from an IP Deskphone outside the system, dial your direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Activate FFC to activate the feature.
Page 123: Securing Your Ip Deskphone
Securing your IP Deskphone Use the Electronic Lock feature to prevent others from making calls from your IP Deskphone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, please refer to To lock your IP Deskphone: While away from your desk 2.
Page 124 While away from your desk (Goodbye) To unlock your IP Deskphone: (Goodbye) 3. Dial your Station Control 4. Choose one of the following: — If you are dialing locally, press the Goodbye key. — If you are dialing the FFC remotely, dial your DN.
Page 125: Talking With More Than One Person
Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 125 • “Setting up a conference call” on page 126 • “Using Conferee Selectable Display” on page 127 •...
Page 126: Setting Up A Conference Call
Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your IP Deskphone.
Page 127: Using Conferee Selectable Display
Using Conferee Selectable Display Use the Conferee Selectable Display and Disconnect feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: ConfDsp (Goodbye) To disconnect a conferee: ConfDsp Talking with more than one person 2.
Page 128: Using Group Call
Talking with more than one person (Goodbye) Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. To call group members: 2. Press the line (DN) key on which the conference call is established.
Page 129 GrpCl To answer a group call: Talking with more than one person 2. Press the Group Call Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The phone numbers of the group members appear on the display as they answer.
Page 130 Talking with more than one person To end a group call: (Goodbye) Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.
Page 131: Working Without Interruption
Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Activating Make Set Busy Use the Make Set Busy feature to make your IP Deskphone appear busy to all callers. To activate Make Set Busy: MakeSetBsy To deactivate Make Set Busy: MakeSetBsy...
Page 132: Using Record On Demand Key
Working without interruption configuration. Contact your system administrator to learn which treatment is configured for your IP Deskphone. Figure 24: Call Deflect Key If you press the Deflect configured, your caller receives a busy signal. Using Record On Demand key If your call recording server does not support wideband call recording, you cannot use the call recording feature.
Page 133: Using Save Key
• Bulk Recording - For an active call or unregistered DN/Position ID, call recording is initiated even though the Using SAVE key Use the SAVE feature key to save the recording of an active call. This key is associated with the active user ID and is operational only if a call is active.
Page 134: Additional Call Features
Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your IP Deskphone. • “Using AutoDial Transfer” on page 134 • “Using the Buzz feature” on page 135 • “Using Call Page Connect to make an announcement” on page 135 •...
Page 135: Using The Buzz Feature
AutoDial (Goodbye) Using the Buzz feature Use the Buzz feature to notify another person of a call, a visitor, or a request. Two IP Deskphones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the IP Deskphone linked to your IP Deskphone: Buzz Using Call Page Connect to make an...
Page 136: Using Centrex/Exchange Line Switchhook Flash
Additional call features (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. To use Centrex/Exchange Line Switchhook Flash: CentrexSHF (Goodbye) 2.
Page 137: Charging A Call Or Charging A Forced Call
Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from an IP Deskphone restricted to local calls. To charge a local or long-distance call to an account before you dial: Charge To charge a call in progress: Trans...
Page 138 Additional call features Conf 2493 To charge a call to an account when you transfer a call: Trans Trans 2. Choose one of the following: — Press the Charge — Dial the Call Detail Recording 3. Dial the charge account number. 4.
Page 139 Trans To charge a call to an account when you add someone to a conference call: Conf Conf Conf Additional call features 5. Press the Transfer hear the IP Deskphone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer 1.
Page 140: Using Enhanced Override
Additional call features Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: EnhOvr EnhOvr...
Page 141: Using Forced Camp-On
Using Forced Camp-on Use the Forced Camp-on feature to automatically ring another IP Deskphone (internal or external) immediately after that IP Deskphone disconnects from its current call. To use Forced Camp-on: EnhOvr Answering a call camped-on to your extension: Additional call features You receive a busy signal after dialing a phone number.
Page 142: Overriding A Busy Signal
Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy signal: EnhOvr (Goodbye) Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call.
Page 143: Using Radio Page
To use Privacy Release in an established state: PrvRls Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any IP Deskphone. To use Automatic Preselection (Meet-me page): Additional call features Press the...
Page 144 Additional call features (Goodbye) To use Automatic Post-selection: The called party is either busy on the IP Deskphone or away from their desk. To page the called party, you do not need to redial the number of the called party. RadPag (Goodbye) To answer a Radio Page:...
Page 145: Using Voice Call
If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Deskphone. Using Voice Call Use the Voice Call feature to make an announcement through someone else’s IP Deskphone speaker.
Page 146 Additional call features To respond to a voice call: Your IP Deskphone rings once and the caller's voice transmits through your speaker. Lift the handset.
Page 147: Additional Phone Features
Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 147 • “Using the Callers List” on page 150 • “Using the Redial List” on page 152 • “Using Virtual Office” on page 154 •...
Page 148 Additional phone features Next Done Cancel To edit an entry: Edit 2. Use the dialpad to enter the name. 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Choose one of the following: —...
Page 149 Done Cancel To delete an entry: Delete Confirm Cancel To search for an entry: Additional phone features 3. Choose one of the following: — Press the Done changes. — Press the Cancel to the Personal Directory without saving your changes. 1.
Page 150: Using The Callers List
Additional phone features Dial Cancel Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: •...
Page 151 To dial an entry: Dial To delete an entry: Delete Confirm Cancel To delete the entire Callers List: Delete Additional phone features 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down scroll and highlight the desired entry.
Page 152: Using The Redial List
Additional phone features Using the Redial List The Redial List feature logs all outgoing calls. The Redial List can store up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made and to redial previously dialed calls.
Page 153 Dial To delete an entry: Delete To delete the entire Redial List:. Delete Additional phone features 2. Press the Dial soft key. 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following soft keys: —...
Page 154: Using Virtual Office
You can use an IP Deskphone as a Remote phone to connect to your Avaya 1120E IP Deskphone even if it is a different IP Deskphone model. Table 9 shows the IP Deskphones on which you can use Virtual Office to connect to your Avaya 1120E IP Deskphone.
Page 155: Logging In To Virtual Office
Shift key, are not available to the Avaya 1120E IP Deskphone. Note 2: A Virtual Office login to an Avaya 1120E IP Deskphone from an Avaya 1110 IP Deskphone, IP Phone 2001, Avaya 2033 IP Conference Phone, or Avaya 2050 IP Softphone is blocked in certain situations.
Page 156 Additional phone features Vrtual A successful login transfers all the features, time, date, and tones to your Remote IP Deskphone from your Office IP Deskphone. Press the Virtual soft key. 2. At the prompt, enter your user ID. 3. Press the Enter key.
Page 157: Using Virtual Office On Your Remote Ip Deskphone
Remote phone. Figure 26 shows an Avaya 1120E IP Deskphone logged in as a Remote phone to an Avaya 1120E IP Deskphone Office phone. All the features appear as they do on your Office Avaya 1120E IP Deskphone.
Page 158 Figure 28 shows an IP Softphone 2050 logged in as a Remote phone to an Avaya 1120E IP Deskphone Office phone. In this case, the information display is arranged in a different fashion, but all the information is visible at one time.
Page 159: Using Virtual Office On Your Office Ip Deskphone
Additional phone features Using Virtual Office on your Office IP Deskphone Figure 29 shows the Avaya 1120E IP Deskphone display when the phone is logged out due to remote access. Figure 29: Office phone displays the message Logged Out When activated for Virtual Office by a Remote IP Deskphone, your Office IP Deskphone is logged out and no longer operational.
Page 160: Logging Out Of Virtual Office
Additional phone features To regain operation of an IP Deskphone being used for Virtual Office: Home Vrtual Logging out of Virtual Office To log out of Virtual Office, press the Virtual soft key. Automatic log out from Virtual Office Your remote Virtual Office IP Deskphone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity.
Page 161: Troubleshooting Virtual Office
Note: Some IP Deskphones are configured as Virtual Office-only telephones and have no assigned DN. However, these IP Deskphones can still be used to make emergency calls. “Emergency Calls only “ is displayed on the IP Deskphone display when not logged in to Virtual Office.
Page 162 Deskphone has no Station Control Password. Incorrect User ID entered. Attempt to log in to a remote IP Phone 2004 or Avaya 2050 IP Softphone from an Avaya 1120E IP Deskphone (some restrictions apply). Actions Enter correct User ID. Notify system administrator.
Page 163: Using Media Gateway 1000B
Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) provides a means of extending Avaya Communication Server 1000 Release 4.5 features to one or more remotely located branch offices using the Branch Office feature. A branch office is a remote location in the network where IP Deskphones, PSTN access, and TDM IP Deskphones are located.
Page 164: Using Test Local Mode
Additional phone features can return to Normal Mode (see page 164) or by waiting for 10 minutes. Local Mode If the WAN connection fails, the IP Deskphone loses communication with the Main Office Telephone Preference Service (TPS). It then registers with the MG 1000B and receives IP Deskphone services from the MG 1000B.
Page 165: Troubleshooting Mg 1000B
Note: If you do not use the Resume Normal Mode command after testing, the IP Deskphone automatically returns to Normal Mode in 10 minutes. (Services) Troubleshooting MG 1000B The MG 1000B can display error messages on-screen. Table 11 lists error messages and describes actions to correct the causes. Table 11: Troubleshooting MG 1000B (Part 1 of 2) Display Message Local Mode...
Page 166 Additional phone features Table 11: Troubleshooting MG 1000B (Part 2 of 2) Display Message Local Mode Invalid ID (2) Probable Cause Branch User ID not found in any equipped TN. Actions Notify system administrator.
Page 167: Using Hospitality Features
Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wake-Up” on page 167 • “Activating Message Registration” on page 169 • “Using Maid Identification” on page 171 • “Displaying Room Status”...
Page 168 Using Hospitality features (Goodbye) To cancel an Automatic Wake-Up call: (Goodbye) To verify the time for the Automatic Wake-Up call: 4. Press the Goodbye 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit 3. Press the Goodbye 1. Lift the handset. 2.
Page 169: Activating Message Registration
(Goodbye) Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel IP Deskphone calls. To read meters: To change a meter: Using Hospitality features 4. Press the Goodbye 1. Press the Message Registration 2.
Page 170 Using Hospitality features To reset a meter to zero: 4. Press the key. 5. Press the Message Registration 1. Press the Message Registration 2. Dial the room DN. 3. Press the key. 4. Press the Message Registration key. key. key.
Page 171: Using Maid Identification
Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Deskphone in each room. To enter cleaning status: Using Hospitality features 1. Press the Room Status 2. Dial the DN for the room. 3.
Page 172: Displaying Room Status
Using Hospitality features Displaying Room Status Use the Room Status feature to display the status of a room using the Display Module. To read the status of a room: Changing the status of a room: 1. Press the Room Status 2.
Page 173 2. Dial the DN for the room. The DN 3. Dial the status code for the room. A 4. Press the Using Hospitality features displays followed by a two-digit code.The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested...
Page 174: Accessing External Server Applications
Applications Use External Server Applications to access a variety of applications directly from your Avaya 1120E IP Deskphone. To find out what features and services are available, contact your system administrator. Depending on what is available on your system, your phone can provide information;...
Page 175: Flexible Feature Codes (Ffc)
Flexible Feature Codes (FFC) Use Table 12 to keep track of the FFCs assigned by your system administrator. Table 12: Flexible Feature Codes (Part 1 of 2) Feature Automatic Wake-Up Activate Automatic Wake-Up Deactivate Automatic Wake-Up Verify Call Detail Recording Charge Account Call Forward All Calls Activate...
Page 176 Flexible Feature Codes (FFC) Table 12: Flexible Feature Codes (Part 2 of 2) Feature RingAgain Deactivate Station Control Password Change Feature Virtual Office Terminal Log Off Virtual Office Terminal Log On...
Page 177: Quick Reference Card
Quick Reference Card This chapter is the Quick Reference Card for the Avaya 1120E IP Deskphone. Print this chapter as a reference guide. Feature operation AutoDial Store Display Call Forward Activate Deactivate Reinstate View number Call Pickup Call Waiting Answer...
Page 178: Legend
Note: The Services menu contains the Admin, Virtual Office, and MG 1000B on all Avaya 1120E IP Deskphones. Consult your system administrator. The following are the most commonly used options: Telephone Options menu Volume adjustment RngAgn RngAgn Trans (Volume +)
Page 179 Pick one of: Ringer Handset Listen Handsfree Listen Headset Listen Buzzer Contrast adjustment Language Note: This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press Services twice, select 1. Preferences, and select 2. Language. Date/Time format Local DialPad Tone Ring type...
Page 180 Quick Reference Card...
Page 181: Regulatory And Safety Information
Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
Page 182 Regulatory and safety information この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準に基づくクラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。取扱説明書に従って正しい取り扱いをして下さい。 Table 13 lists EMC compliance for various jurisdictions. Table 13: EMC compliance Jurisdiction Standard United States FCC CFR 47 Part 15 Canada ICES-003 Australia/New CISPR 22 Zealand European EN 55022 Community EN 55024 EN 61000-3-2...
Page 183: Other
EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/ appmanager/public/support or Avaya Inc., 211 Mt. Airy Road, Basking Ridge, NJ 07920 USA. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment...
Page 184: Denan Regulatory Notice For Japan
Regulatory and safety information DenAn regulatory notice for Japan...
Page 185: Third Party Terms
Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...
Page 186: Gnu
Third party terms * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted. This software/database is freely available to the public for use.
Page 187 Third party terms away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation\'s software and to any other program whose authors commit to using it.
Page 188 Third party terms another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee is addressed as \"you\". Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program).
Page 189 Third party terms to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program. In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License.
Page 190 Third party terms or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
Page 191 Third party terms Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Page 192 Third party terms want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms. To do so, attach the following notices to the program.
Page 193: Openssl
OpenSSL The following component is licensed under OpenSSL license: OpenSSL 0.9.7b OpenSSL License /* ===================================================== * Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved. * Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * 1.
Page 194 Third party terms * 6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)" * THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE...
Page 195 * This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
Page 196: Zlib
Third party terms * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 197: Curl
1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2.
Page 198: Libpng
Third party terms dealings in this Software without prior written authorization of the copyright holder. END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license: Libpng 1.2.37 - June 4, 2009 Libpng License This copy of the libpng notices is provided for your convenience. In case of any discrepancy between this copy and the notices in the file png.h that is included in the libpng distribution, the latter shall prevail.
Page 199 libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are Copyright (c) 1998, 1999 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng-0.96, with the following individuals added to the list of Contributing Authors: Tom Lane Glenn Randers-Pehrson Willem van Schaik...
Page 200: Kern_Random
Third party terms consequential damages, which may result from the use of the PNG Reference Library, even if advised of the possibility of such damage. Permission is hereby granted to use, copy, modify, and distribute this source code, or portions hereof, for any purpose, without fee, subject to the following restrictions: 1.
Page 201: Convertutf
Third party terms .\" This code is derived from software contributed to Berkeley by Chris Torek. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: .\" 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 202: Wchar Functions
Third party terms Convert UTF ConvertUTF License Copyright 2001-2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitness for any particular purpose. No warranties of any kind are expressed or implied. The recipient agrees to determine applicability of information provided.
Page 203: Libjpeg
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Page 204 Third party terms (2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in part on the work of the Independent JPEG Group". (3) Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences;...
Page 205: Terms You Should Know
Terms you should know Avaya Communication Server 1000 Your office communication system. Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and telephone number. The system must have CPND enabled. Category 5 (Cat5)
Page 206 Information display Any display of call activity, lists, prompts, and status of calls. On your Avaya 1120E IP Deskphone, this information area is one line of text and symbols. If a text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to...
Page 207 A broken or pulsed dial tone that sounds when you access some features on your telephone. Message/Inbox A fixed key on your Avaya 1120E IP Deskphone that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen.
Page 208 Terms you should know Shared Directory Number A DN (extension) that is shared by two or more persons. Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74).
Page 209 User interface Screen displays that interact with the end user as a result of an action or event. Visual Alerter/Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on. Terms you should know...
Page 210 Terms you should know...
Page 211: Index
Index Adjusting the display screen con- trast 60 Adjusting the volume 59 Area Code Setup 68 Attendant Recall 110 AutoDial 99 AutoDial Transfer 134 Automatic Wake-Up 167 Buzz feature 135 Call features and Flexible Feature Codes 21 Call Forward 119 Call Join 125 Call log options 78 Call Page 135...
Page 212 Index ties 20 Display Settings 80 Display settings 80 DN 206 Electronic Lock 123 Enabling OnHook Default Path 72 Enabling/disabling Call Timer 72 Enhanced Override 140 Enter key 16 Entering and editing text 26 Editing text using the soft keys Entering text using the USB keyboard 28 Expand key 16...
Page 213 Navigation keys 16, 207 New Call indication 66 Normal mode 163 Off-hook 207 Off-hook dialing 91 Onhook Default Path 72 On-hook dialing 91 Override a busy signal 142 Paging tone 207 Personal Directory 95 Place a call on hold 107 Predial feature 98 Preferred Name Match 67 Privacy Release 142...
Page 214 Index function keys 28 User Interface 209 Viewing telephone information 78 Virtual Office 154 Virtual Office login 155 Virtual Office logout 160 Virtual Office on your Remote tele- phone 157 Voice Call 145 Volume adjustment 59 Volume control 15 Volume control bar 15...

Avaya 1120E User Manual

About the Avaya 1120E IP Deskphone

Entering and Editing Text

Connecting the Components

Virtual Private Network

Configuring Telephone Options

Configuring Local Menu Options

Making a Call

Answering a Call

While on an Active Call

Incoming Calls

While Away from Your Desk

Talking with more than One Person

Working Without Interruption

Additional Call Features

Additional Phone Features

Using Hospitality Features

Accessing External Server Applications

Flexible Feature Codes (FFC)

Quick Reference Card

Regulatory and Safety Information

Third Party Terms

Terms You Should Know

Index

Quick Links

Troubleshooting

Related Manuals for Avaya 1120E

Summary of Contents for Avaya 1120E

Table of Contents