Network Troubleshooting - Epson Artisan 810 Service Manual

Epson Artisan 810/835/837/710/725/730/Epson Stylus Photo PX810FW/TX810FW/PX820FWD/TX820FWD/PX830FWD/PX710W/TX710W/PX720WD/TX720WD/PX730WD/TX730WD

3.6 Network Troubleshooting

The following table describes the troubleshooting related to the network function of
this printer.
Troubles in Network Settings
Table 3-29. Troubles in Network Settings
Symptom Check Point
Connection with 1. Check if Access Point is ready
Access Point/ for the connection.
Detection of Access
Point can not be
2. Check if Access Point is too far
made (Wireless
from the printer or blocked by
LAN)
obstruction.
3. Check if Access Point has any
limitation for the access.
4. Check if Access Point setting is
made for non-display of the
SSID (Network).
5. Check if WEP key or setting for
the password is correct.
Communication with 1. Check if the Wireless LAN
wired LAN can not Setting on the Control Panel is
be made "Disable".
2. Check if the combination for
the HUB and router etc. and
Link Speed of the Printer is
proper.
3. Check if 10Base-T Repeater
HUB is used.
TROUBLESHOOTING
Remedy
Check if the connection can
be made from the other
devices.
Move Access Point closer to
the printer or clear off the
obstruction.
Check Access Point and
change the setting for the
access by setting the MAC
Address or IP Address, etc.
of the printer.
Input the SSID from the
Control Panel.
Check the WEP key and the
password in a case-sensitive
manner.
Change the Wireless LAN
Setting into "Disable",
because Wireless LAN and
Wired LAN can not be used
at the same time.
Correct the Link Speed
setting properly.
Try other HUBs (Switching
HUB etc.).
Network Troubleshooting
Troubles in installing a software
Table 3-30. Troubles in Installing a Software
Symptom Check Point
"Can not connect to 1. In Wireless LAN's case, check
internet thru LAN" is if the network connection
displayed. between the PC and Access
Point is made.
2. In Wired LAN's case, check if
the computer and the printer are
properly connected to a LAN
port such as a hub or a router.
3. Check the status of network
settings/connection by printing
the network status sheet.
4. Check if the link lamp on the
Access Point or hub connected
to the printer is lighting or
flashing.
5. Check is IP address is correctly
set.
6. For the setting of the Windows
Firewall or commercially
available security software,
check if the installed network
access is set to "Shut down" or
"Block" etc.
Revision G
Remedy
Correctly connect the
computer and the Access
Point.
Correctly connect the
computer and the printer to a
LAN port such as a hub or
router using a LAN cable.
Correctly set the network
connection again if the
network connection is not
made.
• Try using another port.
• Replace the LAN cable.
• Configure Wireless LAN
setting correctly.
Correctly set IP address.
Set the Windows Firewall or
commercially available
software as the exceptional
application.
*If the problem is not solved
when using the commercially
available security software,
restart it once.
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Confidential