Network Troubleshooting - Epson WorkForce 600 Service Manual

EPSON WorkForce 600/EPSON Stylus OFFICE TX600FW/BX600FW/EPSON Stylus SX600FW/ME OFFICE 700FW

3.4 Network Troubleshooting

The following table describes the troubleshooting related to the Network function of
the EPSON WorkForce 600/EPSON Stylus OFFICE TX600FW/BX600FW/EPSON
Stylus SX600FW/ME OFFICE 700FW.
Troubles in Network Settings
Table 3-26. Troubles in Network Settings
Symptom Check Point
Connection with 1. Check if Access Point is ready
Access Point/ for the connection.
Detection of Access
2. Check if Access Point is too far
Point can not be made
from the printer or blocked by
(Wireless LAN)
obstruction.
3. Check if Access Point has any
limitation for the access.
4. Check if Access Point setting is
made for non-display of the
SSID (Network).
5. Check if WEP key or setting for
the password is correct.
Communication with 1. Check if the Wireless LAN
wired LAN can not be Setting on the Control Panel is
made "Disable".
2. Check if the combination for the
HUB and router etc. and Link
Speed of the Printer is proper.
3. Check if 10Base-T Repeater
HUB is used.
TROUBLESHOOTING
"Can not connect to
internet thru LAN" is
displayed.
Remedy
Check if the connection can be
made from the other devices.
Move Access Point closer to
the printer or clear off the
obstruction.
Check Access Point and
change the setting for the
access by setting the MAC
Address or IP Address, etc. of
the printer.
Input the SSID from the
Control Panel.
Check the WEP key and the
password in a case-sensitive
manner.
Change the Wireless LAN
Setting into "Disable",
because Wireless LAN and
Wired LAN can not be used at
the same time.
Correct the Link Speed setting
properly.
Try other HUBs (Switching
HUB etc.).
Network Troubleshooting
Troubles in installing a software
Table 3-27. Troubles in Installing a Software
Symptom Check Point
1. In Wireless LAN's case, check if
the network connection between
the PC and Access Point is made.
2. In Wired LAN's case, check if
the computer and the printer are
properly connected to a LAN
port such as a hub or a router.
3. Check the status of network
settings/connection by printing
the network status sheet.
4. Check if the link lamp on the
Access Point or hub connected to
the printer is lighting or flashing.
5. Check is IP address is correctly
set.
6. For the setting of the Windows
Firewall or commercially
available security software,
check if the installed network
access is set to "Shut down" or
"Block" etc.
Revision A
Remedy
Correctly connect the
computer and the Access
Point.
Correctly connect the
computer and the printer to a
LAN port such as a hub or
router using a LAN cable.
Correctly set the network
connection again if the
network connection is not
made.
• Try using another port.
• Replace the LAN cable.
• Configure Wireless LAN
setting correctly.
Correctly set IP address.
Set the Windows Firewall or
commercially available
software as the exceptional
application.
*If the problem is not solved
when using the commercially
available security software,
restart it once.
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