Fax Troubleshooting; Fax Log - Epson Artisan 810 Service Manual

Epson Artisan 810/835/837/710/725/730/Epson Stylus Photo PX810FW/TX810FW/PX820FWD/TX820FWD/PX830FWD/PX710W/TX710W/PX720WD/TX720WD/PX730WD/TX730WD

3.7 FAX Troubleshooting

This section only applies to Epson Artisan 810/835/837/Epson Stylus
C H E C K
Photo PX810FW/TX810FW/PX820FWD/TX820FWD/PX830FWD.
P O I N T

3.7.1 FAX Log

When an error related to fax occurs, it is not only indicated on the LCD but also saved
as a log file. The error code is recorded in it, and according to this log the contents of
the error can be confirmed
Table 3-32. FAX Log (1)
Log Name
Latest log
(Last Transaction) The latest communication log of sending / polling reception
The following information is stored.
Item
Communication
start date / time
Communication
type
Communication ID
Communication
log (Fax Log)
Airtime
Communication
pages
Communication
result
Note * : For error codes, see
The information stored in this log is the same as the
Power failure
communication log. However, since the airtime is "Unknown"
log (Fax Log)
in this case, the result of it is recorded as "power failure".
TROUBLESHOOTING
Description
Information
Year/month/day/hour/minute
Sending/receiving/polling reception
Sending/polling reception:
• Destination name of speed dial
(first 20 characters)
• Telephone number (last 20 characters)
• Destination fax ID (20 characters)
Receiving:
• Destination fax ID (20 characters)
Hour/minute/second
0 to 100
Common:
Normal/cancel/error code *
Sending/polling reception:
No dial tone detected/No fax signal
detected/Busy tone detected
Table 3-34. Error Code List (p.89).
The communication log is not stored under the following conditions:
C H E C K
P O I N T
Log Name
Save
Destination
Nonvolatile
memory
Protocol trace
Nonvolatile
memory
Nonvolatile
memory
FAX Troubleshooting
When the sending operation is canceled while storing B&W
image or waiting for redialing.
In the case of a power failure during the operation of sending/
polling reception including waiting status for redial, or during
receive operation.
When the receiving operation is canceled before the fax signal is
detected.
If the fax signal is not detected during receiving operation.
Table 3-33. FAX Log (2)
Description
The following information of the latest communication is stored.
Item Information
Communication
Year/month/day/hour/minute
start date / time
Communication type Sending/receiving/polling reception
Sending/polling reception:
• Destination name of speed dial
(first 20 characters)
• Telephone number (last 20 characters)
Communication ID
• Destination fax ID (20 characters)
Receiving:
• Destination fax ID (20 characters)
Airtime Hour/minute/second
Communication
0 to 100
pages
Common:
Normal/cancel/error code
Communication
Sending/polling reception:
result
No dial tone detected/No fax signal
detected/Busy tone detected
Diagnosing code 10 bytes
The latest 43 commands/responses*
• Time stamp
• Sending / receiving
Protocol data
• Command /response code
(See Table 3-35. Command/Response
Code (p.90))
• FCF/FIF (first 33 octets).
Note * : If a large amount of FIF is received, the recorded
command/response may be less than 43.
Revision G
Save
Destination
Volatile
memory
88
Confidential