Overview - HEIDENHAIN QUADRA-CHEK 3000 Operating Instructions Manual

17
17.1

Overview

This chapter describes the causes of faults or malfunctions of the product and
corrective actions.
17.2 System or power failure
Operating system data can be corrupted in the following cases:
System or power failure
Switching off the product without shutting down the operating system
If the firmware is damaged, the product starts the Recovery System. The firmware
and the configuration are deleted.
Restoring the firmware
Create the "heidenhain" folder in a USB mass storage device
In the "heidenhain" folder, create the "update" folder
Copy the current firmware to the "update" folder
The firmware will be restored to the product by using the USB mass storage
device
Switch off the product
Connect the USB mass storage device to the product
Switch on the product
The product starts the Recovery System
The USB mass storage device is detected automatically
The firmware is installed automatically
Restart the product on completion of the installation
The product starts up with the factory defaults
Restoring the configuration
Installing the firmware resets the product to the factory defaults. If a backup of the
configuration was made e.g. during setup, the backup file can be used for restoring
the configuration. Before the backed-up configuration data can be restored to the
product, the software options that were active when the backup was made must
be activated in the product.
Enable the software options
Further information:
Restore the configuration
Further information:
17.3 Malfunctions
If faults or malfunctions that are not listed in the "Troubleshooting" table below
occur during operation, a HEIDENHAIN service agency must be contacted.
360
Make sure that you have read and understood the "Basic Operation"
chapter before performing the activities described below.
Further information: "Basic operation", page 51
"Enabling software options", page 108
"Backing up and restoring the configuration", page 346
HEIDENHAIN | QUADRA-CHEK 3000 | Operating Instructions | 6/2016
What to do if ... | Overview