Oce VarioLink 6022 User Manual page 233

Troubleshooting
Finisher
Authenti-
cation
Unit (Bio-
metric
Type)
VarioLink 6022/7522
Symptom
The finisher cannot be
used.
The pages cannot be sta-
pled.
The staple is incorrectly
positioned by 90 degrees.
The pages that were fed
out were not uniformly
loaded and the punched
holes or staples are incor-
rectly positioned.
Even though a Punch set-
ting was selected, holes
are not punched. (when
the punch unit is installed
on the finisher)
Trouble
The USB cable is connect-
ed between the authenti-
cation unit and the
machine, but the status in-
dicator is not lit in green.
The USB cable is connect-
ed between the authenti-
cation unit and the
computer, but the status
indicator is not lit in green.
A tone does not sound
from the machine when
scanning begins and when
authentication is complet-
ed.
The message "Failed to
register". appears on a
machine where registra-
tion failed.
Logon failed. The message
"Failed to Authenticate."
appears on the machine.
The message "Failed to
read data. Place your fin-
ger once again and click
the [Start reading] button."
appears on a computer
where registration failed.
Possible cause
Is no power supplied to the con-
nector?
Have the staples run out?
Is the staple position correctly
specified?
Is the paper curled?
Is there a gap between the lateral
guides in the paper tray and the
sides of the paper?
Did the message "Empty the hole-
punch scrap box." appear?
Possible cause
The USB port of the machine may
be malfunctioning.
The USB port of the computer may
be malfunctioning.
Is the authentication unit correctly
installed?
Has the tone setting on the ma-
chine been set to "OFF"?
With the authentication unit, the
scanning time is limited for each
scan. This message appears if
scanning is not possible within the
limited period of time.
For details on the scanning time,
consult with the technical repre-
sentative.
With the authentication unit, the
scanning time is limited to five sec-
onds for each scan. This message
appears if scanning is not possible
within the five-second time period.
Remedy
Check that the cord is correctly in-
serted into the connector.
Replace the staple cartridge. (See
p. 8-6.)
Specify the desired position for
stapling. (See
p. 2-60.)
Remove the paper from the paper
tray, turn it over, and then load it
again.
Slide the lateral guides in the paper
tray against the sides of the paper
so that there is no gap.
Empty the hole-punch scrap box.
(See p. 8-18)
Remedy
Turn the machine off with the main
power switch and temporarily dis-
connect the USB cable from the
authentication unit or the machine
before connecting it again and
waiting 10 seconds before turning
on the machine with the main pow-
er switch.
Restart the computer.
Refer to "Registering from Data
Administrator", and check if the
driver is correctly installed on the
computer. (p. 12-6)
Refer to "Registering users", and
set the tone setting to "ON".
(p.
12-11)
Refer to the Quick Guide Authenti-
cation Unit (Biometric Type AU-
101) and check how to position the
finger for authentication and scan-
ning in order to complete scanning
within the limited period of time.
Correctly position the finger to be
scanned on the scanner, and do
not move the finger until the scan-
ning results are received. If the
area of the finger to be scanned is
dirty or chapped, a correct image
cannot be created and scanning
may not be completed. Wash your
hands and try scanning again, or
try to correct chapped fingers. If
the area of the finger to be scanned
is too wide or too thin (outside of
the finger width range of 10 mm to
25 mm), a correct image cannot be
created and scanning may not be
completed. Try widening your fin-
ger or inserting it deeper or less
deep into the scanner.
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