Troubleshooting - AT&T Velocity 3 User Manual

Troubleshooting

Check below for solutions to common problems you may experience .
Problem
The device cannot
connect to the
mobile hotspot
The device is
connected to the
mobile hotspot
but cannot
access the
internet
Download and/
or upload speeds
are slow
• Restart the mobile hotspot .
• Restart the device you want to connect (laptop,
smartphone, etc .) .
• Confirm the Wi-Fi network name (SSID) and password
(KEY) and establish a new connection to the mobile
hotspot .
• Check the signal strength and network indicator on
your device's home screen and confirm the hotspot
has network coverage in the area .
• Make sure your SIM card is active and properly
installed . See "Install the SIM card" on page
• Check to see if Cellular Data is enabled in the AT&T
Wi-Fi Manager . See
• Check the signal strength on your device's display
home screen . A low signal strength can indicate a
weak connection to the network in your area .
• Please make sure your device is in close range to the
mobile hotspot to optimize the Wi-Fi connection .
Possible solutions
"Mobile data" on page
8 .
34 .
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