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2.
The additional telephone number should be used for the IBM Support center
contact point if the telephone number is different than the initial contact
telephone number. If the first telephone number is for the central complex
contact, but you want the IBM Support center to contact a different telephone
number, enter the second number under the additional telephone number
parameter.
Gateway property
The Gateway property may be labeled with the name of the Electronic Gateway
server instead of the name Gateway. This allows the Electronic Gateway server
host to be identified by the name on this property. For example, if the Electronic
Service Agent was installed on a NAS Gateway 500 called ABC, the second
property button down from top is labeled ABC. The required fields for the node
information parameter are:
v hostname
v processor ID
v type
v serial number
v model of the local machine
The hostname and Processor ID are not modifiable and are retrieved automatically
along with the Electronic Gateway server's IP address. The type, serial number, and
model are required input and must be accurate. If error is made in one of the
locked fields after typing S, then Electronic Service Agent must be removed and
reinstalled to correct the mistake. The auto discovery or "Get System Info" should
aid in getting this data correctly, but still must be validated for accuracy.
After the data has been typed, type S to save the data.
Table 9. Gateway properties
Node information
Name
IP address
Processor ID
Type
Serial number
Model
Manufacturer
Description
Locked for host name of Electronic Service
Agent gateway server. This field entry may
be updated when an additional host is
added.
Field is automatically filled in.
Locked, Uname -m number of local host.
Field is automatically filled in; do not change.
Required input — 4-digit number located on
exterior of unit.
Required — Serial number located on
exterior of unit. Do NOT include dashes or
spaces that may be shown in the serial
number.
Required — Model number of unit, three
characteristics (001).
Optional manufacturer name of unit (IBM).
Chapter 31. Call home
229
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