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configured before they become active. See "Adding an e-mail alert" on page 224 for
information on how to configure the e-mail notifications.
Service Agent Connection Manager (SACM) process: The Connection Manager
was added to the Electronic Service Agent in order to satisfy the following user and
IBM security requirements:
v Provide firewall support using either a proxy service or provide for traffic to pass
v Provide a single point of exit from a customer's environment.
v Ensure Inter-Enterprise Security (IES) compliance.
The Service Agent Connection Manager is a standalone process that can be
configured to communicate with IBM using an existing Internet connection or
modem. This application is installed with the Electronic Service Agent AIX code on
the Electronic Service Agent gateway.
Basic and advanced ASCII user interfaces: Basic and advanced ASCII
interfaces allow you to set up and configure the Electronic Service Agent. The Basic
User Interface allows a first-time user to configure the Electronic Service Agent
system with as little user input as possible, using predefined defaults for a
single-level network environment. The Advanced User Interface allows users to
configure advanced functions and to customize the system as well as to configure it
for complex systems and multilevel networks.
Navigation within the Electronic Service Agent is facilitated by keyboard data entry.
Usually, a single key stroke is all that is required to navigate through the various
menus. These key functions are defined within the help menus. Both advanced and
basic user interfaces involve use of a logon password that defaults to password.
IBM recommends that you change this password after your initial installation and
store it in a safe place for security purposes.
Service Agent security
This section discusses how security for the Electronic Service Agent works with the
following areas:
v IBM Service Data Receiver using HTTPS
v Electronic Service Agent Connection Manager
v Global Dialer and Network
v Modem security
Access to the latest Electronic Service Agent security information resides on the
following URL: www.ibm.com/support/electronic.
v Select a Country
v Select Electronic Service Agent
v Under Resources expand General information
v Select the latest transmission security document for Internet and AT&T modem
Traversing secure boundaries
An Inter-Enterprise Service (IES) activity is the IT process of providing access to
proprietary IT Resources. In providing that access the secure boundary of IT
infrastructure must be traversed. Each communication path brings its own security
requirements.
through a Network Address Translation (NAT) device such as a Cisco PIX
Firewall.
connection.
201
Chapter 31. Call home
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