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Inventory collection and vital product data (VPD)
An automatic service request does bring some inventory information with it. This is
not the only inventory collection process within Electronic Service Agent. The
Electronic Service Agent license text (confirmed at installation of Electronic Service
Agent) on privacy and use of information states:
Preventing data from going to IBM:
Note: All user data is fully encrypted during the transmission to IBM until used by
Note: In addition to error information, the only data that the Electronic Service
If you think your data may be sensitive, you can review the actual data that is being
sent to IBM using the Electronic Service Agent user interface or the command line
interface. Review the data and determine whether you want Electronic Service
Agent to send certain data. If you decide to prevent data from going to IBM, you
can turn off the VPD gathering feature. This prevents transmission of VPD to IBM.
You can prevent data from going to IBM with a modem (see "Using a modem") or
an e-mail server (see "Using an e-mail server").
Using a modem: If you are using a modem, after enrolling, power off the modem
and configure the Electronic Service Agent Notification process to notify your own
help desk using e-mail, or have your help desk monitor the Electronic Service Agent
in real time using the Electronic Service Agent Alerts function. If you choose this
option, you must call IBM when the Electronic Service Agent detects an error; the
Electronic Service Agent does not perform this step for you.
Using an e-mail server: If you have an active and accessible e-mail server, you
can configure e-mail alerts to notify your own help desk, yourself or any other
contact. Then, when the Electronic Service Agent detects an error, you can call IBM
manually, instead of having the Electronic Service Agent do so.
Note: For information on setting up Electronic Service Agent to use e-mail
Use of unsupported devices
The Electronic Service Agent can be configured to exclude devices not covered by
IBM Warranty or maintenance agreement. When properly configured, unsupported
devices (such as an unsupported tape drive attached to the external LVD SCSI
port) are not reported to IBM. A range of devices can be defined with a single entry
198
NAS Gateway 500 Administrator's Guide
Use of Information
"...the data gathered from these monitoring functions ("Your Information") for
purposes of problem determination, assisting you with performance and
capacity planning, assisting IBM to enhance IBM products and services and
notifying you of your system status and solutions we have available. Your
Information excludes the collection and transmission of your financial,
statistical and personnel data and your business plans."
an authorized party.
Agent currently sends to IBM is VPD generated by the lscfg or lsvpd
commands, or by the invscout program. Software commands lslpp -hcq,
instfix, and snap -g can also be used. Run one of these commands to
determine whether this information is sensitive.
notification, see "Adding an e-mail alert" on page 224. For information on the
Electronic Service Agent Alerts function, refer to the IBM TotalStorage NAS
Gateway 500 Advanced Configuration and Problem Determination Guide.
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