Transfer; Handling; Call Transfer: Sending A Call To A Different Destination; Call Hold: Placing A Call In A Waiting State - iPECS LDP-9008D User Manual

LDP-9008D & LDP-9030D
5.
T
RANSFER
H
ANDLING
5.1 Call Transfer: Sending a call to a different
destination
You can send an active call to another station or other
resource of the system, Call Transfer. You can screen the
transfer with the receiving party (Screened Call Transfer) or
complete the transfer without screening (Unscreened Call

Transfer).

Transferred calls, internal or external, are place in Transfer
Hold. These calls will receive Music on Hold (MOH) and will
recall if not answered in a timely manner.
If an Unscreened Transfer call encounters an error or DND, it
may immediately recall at your Station.
DSS/BLF buttons may be employed to transfer calls.
To Transfer an active call:
•
•
•
•

5.2 Call Hold: Placing a call in a waiting state

You may place an active Internal or External call in one of
several holding states. In System Hold, other non-restricted
stations may pick-up the call. In Exclusive Hold, only the
holding station may pick-up the call.
The system is assigned a preferred hold type (System or
Exclusive). You may override this Hold Preference by
pressing the
The LEDs for CO/IP line buttons flash at distinctive rates for the
holding station and other Phone users.
There are also user operations such as pressing a
button that will place a call in Automatic Hold.
Calls will remain in the held state for a period and then recall
the user. This Hold Recall is provided with a different ring
, C
ONFERENCE
Press
/
TRANS PGM
Call the transfer party,
Unscreened Call Transfer- Hang-up,
Screened Call Transfer– When call is answered or Splash
tone is heard, announce the call and hang-up.
/
HOLD SAVE
& O
,
button twice.
25
User Guide
C
THER ALL
/
DSS BLF