Handling; Call Transfer : S; Lacing A Call In A Waiting State - iPECS LIP-8002E User Manual

LIP-8002E/2AE
4. Call

Handling

To Transfer an active call:
•
•
•
•
4.2 Call Hold: Placing a call in a waiting state
To Place a call on Hold:
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4. Handling
4.1 Call Transfer: Sending a call to a different destination
You can send an active call to another station or other
resource of the system, using Call Transfer. You can
screen the transfer with the receiving party (Screened
Call Transfer) or complete the transfer without
screening (Unscreened Call Transfer).
Transferred calls, internal or external, are placed in
Transfer Hold. These calls will receive Music on Hold
(MOH) and will recall if not answered in a timely manner.
If an Unscreened Transfer call encounters an error or
DND, it may immediately recall at your Station.
DSS/BLF buttons may be used to transfer calls.
While on an active call, press
Call the transfer party,
Unscreened Call Transfer - Hang-up,
OR
Screened Call Transfer - When call is answered or Splash
tone is heard, announce the call and then hang-up.
You may place an active Internal or External call in one
of several holding states. In System Hold, other non-
restricted stations may pick-up the call. In Exclusive
Hold, only the holding station may pick-up the call.
The system is assigned a preferred hold type (System
or Exclusive). You may override this Hold Preference
by pressing the
There are also user operations such as pressing a
/
DSS BLF
Calls will remain in the held state for a period and then
recall the user. This Hold Recall is provided with a
different ring signal. If not answered in a timely manner,
the Attendant will receive Attendant Hold Recall.
Press ,
HOLD
TRANS
/
HOLD SAVE
button that will place a call in Automatic Hold.
25
/ ,
PGM
button twice.
User Guide