Call Handling; Call Transfer: Sending A Call To A Different Destination; Call Hold: Placing A Call In A Waiting State - iPECS LIP-9002 User Manual

5.

Call Handling

5.1 Call Transfer: Sending a call to a different
destination
You can send an active call to another station or other resource of the
system, Call Transfer. You can screen the transfer with the receiving party
(Screened Call Transfer) or complete the transfer without screening
(Unscreened Call Transfer).
Transferred calls, internal or external, are place in Transfer Hold. These
calls will receive Music on Hold (MOH) and will recall if not answered in a
timely manner.
If an Unscreened Transfer call encounters an error or DND, it may
immediately recall at your Station.
DSS/BLF flexible buttons may be employed to transfer calls.
To Transfer an active call:
 Press the TRANSFER (PGM) button,
 Call the party to receive the transfer,
 Unscreened Call Transfer- Hang-up,
 Screened Call Transfer- When call is answered or Splash tone is heard,
announce the call then hang-up.
5.2

Call Hold: Placing a call in a waiting state

You may place an active Internal or External call in one of several holding
states. In System Hold, other non-restricted stations may pick-up the call.
In Exclusive Hold, only the holding station may pick-up the call.
The system is assigned a preferred hold type (System or Exclusive). You
may override this Hold Preference by pressing the HOLD (SAVE) button
twice.
30 LIP-9002 User Guide - ST