Call Handling; Call Transfer: Sending A Call To Another Destination; Call Hold: Placing A Call In A Waiting State; Broker Call: Switching Between Two Calls - iPECS 1000i Series User Manual

1000i Series IP Phone (LME)
User Guide

5 Call Handling

Call Transfer: Sending a call to another destination

5.1
You can send an active call to another station or other resource of the system, Call Transfer. You can screen
the transfer with the receiving party (Screened Call Transfer) or complete the transfer without screening
(Unscreened Call Transfer).
Transferred calls, internal or external, are place in Transfer Hold. These calls will receive Music on Hold
(MOH) and will recall if not answered in a timely manner.
If an Unscreened Transfer encounters an error or DND, it may immediately recall at your Station.
DSS/BLF buttons may be employed to transfer calls.
To Transfer an active call:
Press the Transfer button.
1)
Call the party to receive the transfer.
2)
Unscreened Call Transfer- Hang-up.
3)
Screened Call Transfer– When your call is answered or Splash tone is heard, announce the call
4)
then hang-up.

Call Hold: Placing a call in a waiting state

5.2
You may place an active call. Other stations may pick-up the call. The LEDs for DN buttons flash at distinctive
rates for the holding station and other iPECS Phone users.
There are also user operations such as pressing a DSS/BLF button that will place a call in Automatic Hold.
Calls will remain in the held state for a period then you will receive a recall. This Hold Recall is provided with a
different ring signal.
To place a call on Hold:
✓ Press the HOLD(SAVE) button.

Broker Call: Switching between two calls

5.3
You may switch between the active call and a call on Hold, placing the active call on Hold acting as a broker
between two or more parties (Broker Call). iPECS Phone users may 'broker' for multiple calls up to the
number of DN buttons on the phone.
To switch between two calls (Broker Call):
✓ Press the desired DN button.
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