Transfer, Conference & Other Call Handling; Call Transfer: Sending A Call To A Different Destination; Call Hold: Placing A Call In A Waiting State - iPECS LIP-8012D User Manual

LIP-7016D/7024D
4. Transfer, Conference & Other Call Handling
4.1

Call Transfer: Sending a call to a different destination

You can send an active call to another station or other resource of the
system, Call Transfer. You can screen the transfer with the receiving
party (Screened Call Transfer) or complete the transfer without
screening (Unscreened Call Transfer).
Transferred calls, internal or external, are place in Transfer Hold, will
receive MOH
If an Unscreened Transfer call encounters an error or DND, it may
immediately recall at your Station.
DSS/BLF buttons may be employed to transfer calls.
OPERATION
To Transfer an active call:

Press
TRANS

Call receiving party,

For Unscreened Call Transfer, hang-up,

For Screened Call Transfer, at answer or Splash tone, announce
call.
4.2

Call Hold: Placing a call in a waiting state

You may place an active Internal or External call in one of several
holding states. In System Hold, other non-restricted stations may pick-
up the call. In Exclusive Hold, only the holding station may pick-up the
call.
The system is assigned a preferred hold type (System or Exclusive).
You may override this Hold Preference by pressing the
button twice.
The LEDs for CO/IP line buttons flash at distinctive rates for the holding
station and other iPECS Phone users.
There are also user operations such as pressing a
will place a call in Automatic Hold.
Calls will remain in the held state for a period and then recall the user.
This Hold Recall is provided with a different ring signal. If not answered
in a timely manner, the Attendant will receive Attendant Hold Recall.
OPERATION
To place a call on Hold:

Press
HOLD
and will recall if not answered in a timely manner.
/ ,
PGM
/ .
SAVE
25
User Guide
/
HOLD SAVE
/ button that
DSS BLF