Chapter 5. Call Handling; Call Transfer: Sending A Call To A Different Destination; Call Hold: Placing A Call In A Waiting State - iPECS LIP-9000 Series User Manual

Chapter 5.
5.1 Call Transfer: Sending a call to a different
destination
You can send an active call to another station or other resource of the
system, Call Transfer. You can screen the transfer with the receiving party
(Screened Call Transfer) or complete the transfer without screening
(Unscreened Call Transfer).
Transferred calls, internal or external, are place in Transfer Hold. These
calls will receive Music on Hold (MOH) and will recall if not answered in a
timely manner.
If an Unscreened Transfer encounters an error or DND, it may
immediately recall at your Station.
DSS/BLF buttons may be employed to transfer calls.
To Transfer an active call:
 Press the TRANSFER button.
 Call the party to receive the transfer.
 Unscreened Call Transfer- Hang-up.
 Screened Call Transfer– When your call is answered or Splash tone is
heard, announce the call then hang-up.

5.2 Call Hold: Placing a call in a waiting state

You may place an active call. Other stations may pick-up the call.
The LEDs for DN buttons flash at distinctive rates for the holding station
and other iPECS Phone users.
There are also user operations such as pressing a DSS/BLF button that will
place a call in Automatic Hold.
Calls will remain in the held state for a period then you will receive a recall.
This Hold Recall is provided with a different ring signal.
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Call Handling
LIP-9000 Series User Guide - CM - Issue 1.1