Troubleshooting - Wayne-Dalton IDrive 3651-372 Installation Instructions And Owner's Manual

Symptom
Opener does not respond to the Wall Station or Transmitter.
Opener works from the Wall Station but not from the
Transmitter.
Opener works from the Transmitter but not from the Wall
Station.
Door does not move and the Opener beeps two times.
Door does not move with a Wall Station or Transmitter
command and no beeps come from the Opener.
Door does not move with a Wall Station or Transmitter and
Opener beeps one time.
Door stops or reverses, and the Opener beeps three or
four times.
Door does not close properly.
Door will not close.
Door does not travel to the full open or full close position.
Door is not sealing to the floor.
Motor does not pivot up fully when door is opening.
Door is reversing at or near the floor.
Door makes "popping" noise after safety
reversal.

Troubleshooting

Probable Cause
No power to the Opener.
Controls are not programmed.
Transmitter is not programmed.
Weak or dead Transmitter battery.
Wall Station is not programmed.
Weak or dead Wall Station battery.
The install routine has not been performed.
Blown fuse or tripped circuit breaker.
No power to the Opener.
Possible damaged motor wiring.
Obstruction encountered.
Infrared sensor alignment.
Out-of-balance condition detected.
Counterbalance cables are not on the drums properly.
Thermal delay: The door has cycled eight times
in a five-minute period.
Infrared sensor alignment.
Contact obstruction test failure.
Door is out of balance.
Door limits are set improperly.
Bottom door limit is set too high.
Outside door seal is too tight against the face of the door.
Counterbalance springs have too much tension (torsion).
Outside door seal is too tight against the face
of the door.
Counterbalance springs have too much tension (torsion).
Vertical track is spaced to close to the bottom door section,
causing the door to bind.
Cables on the drum are not aligned in the groove.
Corrective Action
Check the Opener power cord to outlet connection.
See Steps 28 (Wall Station)
Step 38 (Transmitter).
See Step 38.
See Maintenance section for battery replacement.
See page 31.
See Step 28.
See Maintenance section for battery replacement.
See page 31.
Perform the install routine Steps 32 and 33.
Reset the circuit breaker or Contact a qualified service
person for fuse information.
Check power cord connection.
Check motor plug connection.
Clear the door path.
Re-align Infrared Sensors see Step 31.
Contact a qualified service person.
Apply constant pressure to the Wall Station's Up/Down But-
ton to close the door.
Door will operate after a one-minute waiting period.
Re-align Infrared sensors Step 31.
Apply constant pressure to Wall Station up/down
button until door is closed
Repeat the install routine Steps 32 and 33 or contact a
qualified service person.
Call a qualified service person.
Repeat the install routine Steps 32 and 33.
Disconnect the Opener and force the door to the floor.
Reconnect the Opener and activate the install routine
Steps 32 and 33.
Adjust weather seal position.
Call a qualified service person.
Install routine may have to be rerun.
Reinstall the door seal so as to be not so tight against the
face of the door.
Adjust track away from the door until binding is removed.
Contact a qualified service person.
Operate the door up/down with the Wall Station, cables will
align automatically.
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