Troubleshooting - Wayne-Dalton Optimal Installation, User Operation & Maintenance Manual

Symptom
Opener does not respond to Wall Station or
Transmitter
Opener works from Wall Station but not from
Transmitter
Opener works from Transmitter but not from
Wall Station
Door does not move and opener beeps two
times
Door does not move with wall station or
transmitter command and no beeps come from
opener.
Door does not move with wall station or trans-
mitter command and opener beeps one time
Door stops or reverses, and opener beeps
three or four times
Door stops while closing, and opener beeps
three or four times.
Door does not close properly
Door will not close
Door does not travel to full open or full close
position
Opener beeps continuously at end of a close or
open cycle and opener will not respond to a
remote control command
Light fixture will not light during door operation
or by pressing Wall Station light button
Opener motor runs but the door does not move
Motor does not pivot 90° when using the
emergency disconnect
Cables are off drums

TROUBLESHOOTING

Probable cause
No power to opener
Controls not programmed
Transmitter is not programmed
Weak/dead Transmitter battery
Wall Station is not programmed.
Weak/dead Wall Station battery
Install routine has not been performed
Blown fuse
Tripped circuit breaker
Motor not connected
Obstruction encountered
Out of balance condition
Possible broken spring or out of balance
condition.
Cables are not on drum properly
Thermal delay: The door has cycled eight
times in a five minute period
Obstruction test failure
Door is out of balance
Door limits are set improperly
"Frozen relay" test error
Misalignment of light fixture to opener
The opener is disengaged from the torque tube.
Disconnect cable has slipped inside of the
handle.
Obstruction encountered
20
Corrective action
Check opener power cord to outlet connection
See programming section
See programming section
Replace Transmitter battery
See programming section
Replace Wall Station battery
Perform install routine
Contact authorized, qualified door system
service representative.
Reset breaker
Contact authorized, qualified door system
service representative.
Clear door path
Contact authorized, qualified door system
service representative.
Contact authorized, qualified door system
service representative.
Apply constant pressure to Wall Station up/
down button to close door.
Door will operate after a one-minute waiting
period.
Repeat install routine or contact authorized,
qualified door system service representative.
Contact authorized, qualified door system
service representative.
Repeat install routine
Reset opener by unplugging power cord from
outlet and then reconnect power cord
Adjust light fixture alignment of receiver module
with sending LED on opener
Ensure the emergency disconnect handle is in
the motor operated position.
Contact authorized, qualified door system
service representative.
Contact authorized, qualified door system
service representative.