Troubleshooting - Wayne-Dalton Prodrive 3220C Installation Instructions And Owner's Manual

Troubleshooting

SYMPTOM
Opener won't work from wall button or radio control.
Opener works from wall button but not from radio control.
Door does not open and opener light fl ashes.
Door does not open fully and light does not fl ash.
Door stops and does not close fully.
Door closes and then returns to fully open position and
opener light fl ashes.
When activated with door in fully open position, door travels
for 1 second, stops, and returns to fully open position and
light begins to fl ash.
Door reverses travel before reaching fully closed position
and opener light fl ashes.
Door fully opens and then light fl ashes.
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PROBABLE CAUSE
No power to opener.
Short circuit in wires to opener or wall button.
Motor Protector trips open due to excessive use.
Radio control system non-operational.
Something obstructing door travel.
Insuffi cient opening force.
Build up of ice and snow around door.
Open limit not set properly.
Close limit not set properly.
Door arm adjustment.
Close travel adjustment is set beyond normal door position.
Obstructions on fl oor.
Infrared safety sensors out of adjustment or defective.
Obstructions in door opening.
Activation of obstruction sensing system.
Loose or hanging objects on door activating Infrared safety
sensor.
Insuffi cient closing force.
Open limit is set too high and trolley is hitting the stop bolt.
CORRECTIVE ACTION
Check cord to outlet, wall switch and circuit breaker.
Isolate by disconnecting the wires at the opener from the wall
station.
Allow motor to cool for 20 minutes and try again.
Weak or dead battery in transmitter replace.
Security code not matched between receiver and transmitter
(see page 33)
If two or more transmitters don't work, have motor control board
tested.
Disconnect door from operator. Operate door by hand to locate
obstruction or call a service person.
Adjust opening force. (See Adj. #1 on page 32).
Shovel and clear door area.
Adjust open travel with screwdriver, turn counter-clockwise to
desired setting. 1/4 turn equals to 1" of travel (see Step 20).
Adjust close travel with screwdriver, turn clockwise to desired
setting. 1/4 turn equals 1" of travel (See Step 19).
Adjust door arm (See Step 17 and 18).
Adjust close travel with screwdriver, turn counter-clockwise to
desired setting. 1/4 turn equals 1" of travel (See Step 19).
Check for stones or ice under door and remove.
Infrared safety sensors alignment should be checked per
instructions. (See Step 16).
Check for object blocking Infrared safety sensors.
Check for binding in door travel (door "stops", door tracks, etc).
Remove objects.
Adjust closing force. (See Adj. #1 on page 32).
Adjust open travel with screwdriver, turn clockwise to desired
setting. 1/4 turn equals to 1" of travel (see Step 20).
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