Xerox DocuPrint C55 Service Manual page 11

INITIAL ACTION
Purpose
To suggest how to gather information about
the service call, the machine condition, and to
direct the user through the call.
PROCEDURE
1. Ask the customer to describe the problem
that causes the service call and the job
being run when the problem occurred.
2. Inspect any rejected prints for evidence of
defects.
3. Switch the printer power Off/On and check
for and note/record any fault codes in the
Control Panel Display.
4. Examine the Machine Service Log (under
the Left Side Cover) for previous problems
or activities that may be related to this
service call.
5. Go to (SYSTEM CHECKS).
DocuPrint C55/C55mp/[NC60]
SYSTEM CHECKS
Purpose
To suggest a direction for effective repair and
verification of repair of problems found in Initial
Action.
PROCEDURE
1. Select the appropriate situation from a-g
below, then diagnose and repair the
problem.
a. Replace any obviously broken parts.
b. If this is an Image Quality problem, go
to IQ1 Image Quality Entry RAP in
Section 3.
c. If there is a Fault Code, go to Section
2 Table of Contents.
perform the RAP associated with the
Fault Code.
d. If there is NO fault code associated
with the problem, go to Section 2
Table of Contents. Locate and
perform the RAP which most closely
matches the problem described by the
customer.
e. If the problem is not repeatable,
operate the printer in the same job
conditions the customer used and
recheck for a problem
categories listed here.
2/99
1-3
f. If the problem still is not reproduced,
check the printer Fault History.
(C55/C55mp)
Off Line,
<SERVICE>,
<FAULT HISTORY>.
the Fault
repeating faults. Refer to the RAP for
these fault codes in Section 2 and
read the fault code description to see
if the code relates to the customer
problem. If so, perform the RAP
[NC60]
Menu Up until Print Menu. Item Up
until Fault History then press Enter.
Look through the Fault History and
Locate and
note any repeating faults. Refer to the
RAP for these fault codes in Section 2
and read the fault code description to
see if the code relates to the customer
problem. If so, perform the RAP.
g. If none of the above situations applies
go to EVERY CALL ACTIVITIES.
2. Verify that the problem is corrected and go
to EVERY CALL ACTIVITIES.
in the
SERVICE CALL PROCEDURES
INITIAL ACTION/SYSTEM CHECKS
Menu, then scroll to
<ERROR LOGS>,
Scroll through
History and note any