Avaya 4600 Series Installation Manual
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Avaya 4600 Series Installation Manual

Avaya 4600 Series Installation Manual

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4600 Series IP Telephone
Release 2.0
Installation Guide
555-233-128
Issue 2.0
December 2003

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Summary of Contents for Avaya 4600 Series

  • Page 1 4600 Series IP Telephone Release 2.0 Installation Guide 555-233-128 Issue 2.0 December 2003...
  • Page 2 • Mischief (troubling, but apparently innocuous, tampering) Warranty • Harm (such as harmful tampering, data loss or alteration, Avaya Inc. provides a limited warranty on this product. Refer to your regardless of motive or intent) sales agreement to establish the terms of the limited warranty. In Be aware that there may be a risk of unauthorized intrusions addition, Avaya’s standard warranty language as well as information...

  • Page 3: Table Of Contents

    Pre-Installation Checklist ..........2-3 Assembling the 4600 Series IP Telephone ....... . 2-6 Powering the 4600 IP Telephone .
  • Page 4 4600 Series IP Telephone Installation Guide Computer-Telephony Integration (CTI) Enable/Disable ..... . 3-11 Site-Specific Option Number Setting ........3-12 Reset System Values.

  • Page 5: Introduction

    Introduction P r o g r a m About This Guide This guide describes how to install the 4600 Series IP Telephone product line and troubleshoot problems with the telephones. ® The 4600 Series IP Telephone product line is a supplement to Avaya’s DEFINITY /MultiVantage IP Solutions platform.

  • Page 6: Document Organization

    4600 Series IP Telephone Installation Guide Document Organization The guide contains the following sections: Chapter 1, Introduction Provides an overview of the 4600 Series IP Telephone Installation Guide. Chapter 2, 4600 Series IP Describes the equipment and resources that are required to Telephone Installation properly install and operate the 4600 Series IP Telephones.

  • Page 7: Terms Used In This Guide

    Quality of Service, used to refer to a number of mechanisms intended to improve audio quality over packet-based networks. Read Request packet, a message sent from the 4600 Series IP Telephone to the TFTP server, requesting to download the upgrade script and the application file...

  • Page 8: Conventions Used In This Guide

    4600 Series IP Telephone Installation Guide Conventions Used in This Guide This guide uses the following textual, symbolic, and typographic conventions to help you interpret information. Symbolic Conventions These symbols precede additional information about a topic. This information is not required to run your system.

  • Page 9: Online Documentation

    Introduction Online Documentation The online documentation for the 4600 Series IP Telephones is located at the following URL: http://www.avaya.com/support Related Documents DEFINITY Documentation Release 8.4 This document describes how to administer a DEFINITY switch with Release 8.4 software. This document is provided with the DEFINITY Release 8.4 product.
  • Page 10 This document describes how to administer DHCP, TFTP, and other servers as appropriate for the 4600 Series IP Telephones. It also provides troubleshooting guidelines for the 4600 Series IP Telephones and for the DHCP and TFTP servers, and information on how to administer advanced applications for the 4610SW, 4620/4620SW and 4630/4630SW IP Telephones.

  • Page 11: Customer Support

    Introduction Customer Support For support for your 4600 Series IP Telephones, call the Avaya support number provided to you by your Avaya representative or Avaya reseller. Information about Avaya products can be obtained at the following URL: http://www.avaya.com/support Customer Support...
  • Page 12 4600 Series IP Telephone Installation Guide Customer Support...

  • Page 13: 4600 Series Ip Telephone Installation

    TFTP to download new versions of software for the phones. Except for the 4602, the 4600 Series IP Telephones provide the ability to have one IP connection on the desktop for both a telephone set and a PC. The 4606, 4612, 4624, and 4630 provide a repeater.

  • Page 14: Ip Telephone Models

    Avaya support website. Software As shipped from the factory, the 4600 Series IP Telephones may not contain sufficient software for registration and operation. When the phone is first plugged in, a software download from a TFTP server is initiated. This gives the phone the functionality of an Avaya IP Telephone.

  • Page 15: Pre-Installation Checklist

    4600 Series IP Telephone Installation Pre-Installation Checklist Before plugging in the 4600 Series IP Telephone, verify that all of the following requirements have been met. Failure to do so will prevent the telephone from working and may have a negative impact on the network.
  • Page 16 1-5. … 4. The DHCP server and application are administered as described in the 4600 Series IP Telephone LAN Administrator’s Guide. … 5. The TFTP server and application are administered as described in the 4600 Series IP Telephone LAN Administrator’s Guide.
  • Page 17 13. 1 Category 5e modular line cord is available for the connection between the IP Telephone and the PC. … 14. Verify that the 4600 Series IP Telephone package includes the following components: 1 telephone set 1 AB1C handset or AK1A handset (for 4602/4602SW or 4620/4620SW IP...

  • Page 18: Assembling The 4600 Series Ip Telephone

    Powering the 4600 IP Telephone There are two options for powering the 4602/4602SW/4606/4610SW/4612/4620/4620SW/4624/ 4630SW IP Telephones, and only one way to power the 4630 IP Telephone. All 4600 Series IP Telephones can be locally powered with a Telephone Power Module (DC power jack), available separately.
  • Page 19 2. Plug one end of the first Category 5 modular line cord into the Ethernet jack of the PC and the other end into the secondary Ethernet jack on the 4600 Series IP Telephone. The 4602SW has PC and LAN jacks reversed from this picture. Ensure you make the right connections to the right equipment, as noted by the icons on the telephone jacks.
  • Page 20 4. If the telephone is to be powered locally in the United States and Canada, plug the power cord into the 4600 Series IP Telephone, and the plug on the power cord into the wall socket. If the telephone is to be powered locally outside of the United States and Canada, connect the 1151 power brick to the power cable, the other end of the power cable to the 4600 Series IP Telephone, and the plug into the wall socket.
  • Page 21 4600 Series IP Telephone Installation Figure 2-3. Connection Jacks on a 4620/4620SW IP Telephone - Option B optional facultatif optionale opcional Assembling the 4600 Series IP Telephone...
  • Page 22 4600 Series IP Telephone Installation Guide Figure 2-4. Connection Jacks on a 4630/4630SW IP Telephone optional facultatif optionale opcional Assembling the 4600 Series IP Telephone 2-10...
  • Page 23 4600 Series IP Telephone Installation Figure 2-5. Connection Jacks on a 4610SW IP Telephone Assembling the 4600 Series IP Telephone 2-11...
  • Page 24 4600 Series IP Telephone Installation Guide Figure 2-6. Connection Jacks on a 4690 IP Conference Telephone optional facultatif optionale opcional Assembling the 4600 Series IP Telephone 2-12...

  • Page 25: Dynamic Addressing Process

    Before beginning this process, you must have an extension number for the IP Telephone and the Avaya Communication Manager security code (password) for that extension. The following description of the process of installing the IP telephones assumes that the process is executed successfully.
  • Page 26 9. The phone contacts the Avaya Media Server and attempts to log in. The following prompt for an extension is displayed:...

  • Page 27: Downgrading Avaya Ip Telephones

    Never attempt to downgrade an Avaya 4630 IP Telephone with a Release earlier than R1.8. There is no reason currently known to downgrade any Avaya IP Telephone except to install a 4612 or a 4624 IP Telephone on a DEFINITY switch with a release prior to R9.5. We strongly recommend that you upgrade DEFINITY to the latest release rather than take the extreme steps in the following information.
  • Page 28 4600 Series IP Telephone Installation Guide Downgrading Avaya IP Telephones 2-16...

  • Page 29: Local Administrative Options

    To set parameters for all 4600 Series IP Telephones that download their upgrade script and application files from the same TFTP server, you can modify the settings file. See the section on “4600 Series IP Telephone Scripts and Application Files” in Chapter 4 of the 4600 Series IP Telephone LAN Administrator’s Guide.

  • Page 30: Entering Data For Administrative Options

    4600 Series IP Telephone Installation Guide Entering Data for Administrative Options This section describes how to enter data for the administrative options. 1. All local procedures are invoked by pressing the Hold or Mute button, up to 7 numeric dial pad buttons, and the # button.

  • Page 31: About Local Administrative Procedures

    Local Administrative Options 6. If PROCPSWD has been administered as indicated in Chapter 4 of the 4600 Series IP Telephone LAN Administrator’s Guide, you will need to type the Local Procedure password after pressing Mute and before pressing the code for your given local programming option.

  • Page 32: Pre-Installation Checklist For Static Addressing

    4600 Series IP Telephone Installation Guide Pre-Installation Checklist for Static Addressing Before performing static addressing on the 4600 Series IP Telephone, verify that all of the requirements listed in the Requirements to Verify about the Network section of the Pre-Installation...
  • Page 33 Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button; for all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button will also work.
  • Page 34 4600 Series IP Telephone Installation Guide 5. Enter the Gateway router IP address followed by the # button. The following message is displayed: nnn.nnn.nnn.nnn Mask=nnn.nnn.nnn.nnn New=_ Mask=_ where nnn.nnn.nnn.nnn is the value of the IP netmask. 6. Enter the IP netmask followed by the # button.

  • Page 35: Qos Option Setting

    Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630 and 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button; for all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button will also work.
  • Page 36 4600 Series IP Telephone Installation Guide 3. Enter a valid value (between 0 and 7) for the new value of the 802.1 signaling parameter. The following text is displayed left-justified at the top of the display: L3 audio=dd New=_ where dd is the value of the Differential Services audio parameter.

  • Page 37: Pc Ethernet (Hub) Interface Enable/Disable

    Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630 and 4630SW IP Telephones do not have a dedicated Hold button; for all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button will also work.

  • Page 38: Group Identifier

    Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button; for all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button will also work.

  • Page 39: Computer-Telephony Integration (Cti) Enable/Disable

    Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button; for all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button will also work.

  • Page 40: Site-Specific Option Number Setting

    Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button; for all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button will also work.

  • Page 41: Reset System Values

    Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button; for all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button will also work.

  • Page 42: Restart The Telephone

    Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button; for all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button will also work.

  • Page 43: Signaling Protocol Identifier

    Press the Mute button momentarily. Do not press this button while pressing other keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button; for all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button will also work.

  • Page 44: Self-Test Procedure

    4600 Series IP Telephone Installation Guide Self-Test Procedure To invoke 4600 Series IP Telephone self-test procedures, press the following sequence of keys on the faceplate of the telephone: Mute 8 3 7 8 # (Mute T E S T #) Press the Mute button momentarily.

  • Page 45: Troubleshooting Guidelines

    Troubleshooting Guidelines Introduction This chapter describes problems that may occur during installation of the 4600 Series IP Telephones and possible ways of resolving these problems. For problems that occur during normal operation, see “Troubleshooting Guidelines” in the 4600 Series IP Telephone LAN Administration Guide.

  • Page 46: Dtmf Tones

    LAN. DTMF Tones The failure to hear DTMF tones sent by a far-end 4600 Series IP Telephone does not require any action on the user’s part. The TN2302AP board does not pass in-band DTMF tones.
  • Page 47 Troubleshooting Guidelines 2. Press the button at any time during viewing to display the next name and system value pair from the list below, returning to the first pair after the last pair has been displayed. Press the # button at any time during viewing to terminate the procedure and restore the user interface to its previous state.

  • Page 48: Error Messages

    4600 Series IP Telephone Installation Guide Error Messages The 4600 Series IP Telephones issue messages in English only. The IP Telephones also display messages from the switch, which outside the United States may issue messages in the local language. Table 4-2. Possible Error Messages During Installation of 4600 Series...
  • Page 49 Troubleshooting Guidelines Table 4-2. Possible Error Messages During Installation of 4600 Series IP Telephones—Continued Error Message Cause/Resolution CAUSE: The 4600 Series Telephone was originally installed on one Failed to set switch with Static Addressing, and has subsequently been installed on...
  • Page 50 4600 Series IP Telephone Installation Guide Table 4-2. Possible Error Messages During Installation of 4600 Series IP Telephones—Continued Error Message Cause/Resolution CAUSE: The PBX does not recognize the password entered. Password Error RESOLUTION: Confirm the password is correct, then try registration again, taking particular care to enter the password accurately.

  • Page 51: Restart Scenarios

    Press the Mute button momentarily. Do not press this key while pressing other keys. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button; for all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button will also work.

  • Page 52: Boot File Needs To Be Upgraded

    4600 Series IP Telephone Installation Guide 3. Press the key to terminate the procedure without restarting the telephone. Press the # key to restart the telephone. The remainder of the procedure depends on the status of the boot and application files.
  • Page 53 Restart Scenarios 5. The telephone detects and displays the speed of the Ethernet interface in Mbps (that is, 0, 10 or 100). The message No Ethernet is displayed until the software determines whether the interface is 10 Mbps or 100 Mbps. The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC.
  • Page 54 4600 Series IP Telephone Installation Guide 11. The following message is displayed while the phone is reset so that the application file can be executed: Restarting... 12. While the hardware is being initialized, the following message is displayed: Initializing 13. While either the new application file is uncompressed into RAM, the following message is...

  • Page 55: To Be Upgraded

    Restart Scenarios Latest Boot File Loaded/No Application File or Application File Needs to be Upgraded This happens with normal application file upgrades. 1. The following message is displayed: Restarting... 2. While the hardware is being initialized, the following message is displayed: Initializing 3.

  • Page 56: Latest Boot File And System-Specific Application File Already Loaded

    4600 Series IP Telephone Installation Guide 7. The following message is displayed while the TFTP process is invoked: TFTP: ping 1 www.xxx.yyy.zzz The number of pings is incremented once per second, until the TFTP server responds. 8. The following message is displayed while the upgrade script is downloaded from the TFTP server: 46XXUPGRADE.SCR...
  • Page 57 (BOOTNAME) is the latest version, and the name of the application file in the telephone is the same as APPNAME. 10. System-specific registration with the Avaya media server is invoked. 11. Upon completion of registration, dial-tone is available on the telephone.
  • Page 58 4600 Series IP Telephone Installation Guide Scenarios for the Restart Process...

  • Page 59: Index

    About This Guide ADDR Option Administrative Options Entering Data for 3-10 Group Identifier Local Assembling the 4600 Series IP Telephone Installation INT Administrative Option Boot File, upgrading the Intended Audience, for this document IP Telephone Models Computer-Telephony Integration (CTI) Enable/...
  • Page 60 4600 Series IP Telephone Installation Guide Parameter Values Technical Support PC Ethernet (Hub) Interface Enable/Disable Terms Used in This Guide 3-16 Power Interruption Test Procedure Powering the 4600 IP Telephone Troubleshooting Pre-Installation Checklist DTMF Tones Pre-Installation Checklist for Static Addressing...

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