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Avaya 4600 Series Installation Manual

Avaya 4600 Series Installation Manual

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4600 Series IP Telephone
Installation Guide
555-233-128
Issue 6
February 2007

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Summary of Contents for Avaya 4600 Series

  • Page 1 4600 Series IP Telephone Installation Guide 555-233-128 Issue 6 February 2007...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...

  • Page 3: Table Of Contents

    Pre-Installation Checklist ....... Assembling the 4600 Series IP Telephone ..... .
  • Page 4 Error and Status Messages ......Troubleshooting the 4601 IP Telephone ..... . . 4 4600 Series IP Telephone Installation Guide...
  • Page 5 Contents Appendix A: Restart Scenarios ..... . . Scenarios for the Restart Process ......Restart the Telephone .
  • Page 6 Contents 6 4600 Series IP Telephone Installation Guide...

  • Page 7: Issue

    Chapter 1: Introduction About This Guide This guide describes how to install the 4600 Series IP Telephone product line and troubleshoot problems with the telephones. The 4600 Series IP Telephone product line supports two signaling protocols, the Session Initiation Protocol (SIP) and the H.323 protocol. The chart below shows the 4600 Series IP Telephone models and the protocol(s) they support.

  • Page 8: Intended Audience

    Unless otherwise indicated, references in this document to the DEFINITY Note: servers also refer to MultiVantage™ media servers. Intended Audience This document is intended for personnel who install the 4600 Series IP Telephones. CAUTION: Avaya does not support many of the products mentioned in this document. Take CAUTION:...

  • Page 9: Change History

    Telephones’ addition to the 4600 Series IP Telephone product line. Issue 1.8 This version of the document, revised and issued in June, 2003, supports through Avaya Communication Manager Releases 1.2 and 1.3. This version also supports the 4602SW and 4630SW IP Telephones’ addition to the 4600 Series IP Telephone product line.

  • Page 10: What's New In This Release

    TCP sockets, reducing the time to come into service. Please refer to the document, Administrator Guide for Avaya Communications Manager (03-300509), for further information. 10 4600 Series IP Telephone Installation Guide...

  • Page 11: Terms Used In This Guide

    Quality of Service, used to refer to several mechanisms intended to improve audio quality over packet-based networks. Read Request packet. A message sent from the 4600 Series IP Telephone to the TFTP server, requesting to download the upgrade script and the application file.

  • Page 12: Conventions Used In This Guide

    Bold text is also used for general emphasis. italics Italic type indicates a document that contains additional information about a topic. 12 4600 Series IP Telephone Installation Guide...

  • Page 13: Online Documentation

    Online Documentation Online Documentation The online documentation for the 4600 Series IP Telephones is located at the following URL: http://www.avaya.com/support Related Documents ® DEFINITY ECS (Enterprise Communication Server) Documentation Release 8.4 ● This document describes how to administer a DEFINITY ECS switch with Release 8.4 software.
  • Page 14 ● This document describes how to install and administer the Converged Communication Server with the latest CCS software release. SIP Support in Release 3.0 of Avaya Communication Manager running on the Avaya ● S8300, S8500, and 8710 Media Server (555-245-206) This document describes requirements and introduces procedures for administering SIP (Session Initiation Protocol) with Avaya Communication Manager Release 3.0.
  • Page 15 This document describes how to administer DHCP, TFTP, SIP Registration, and other servers as appropriate for the 4600 Series IP and SIP IP Telephones. It also provides troubleshooting guidelines for the 4600 Series IP and SIP IP Telephones and for the DHCP and TFTP servers.

  • Page 16: Customer Support

    This document provides detailed installation instructions for the EU24/EU24BL Expansion Module. Customer Support For 4600 Series IP Telephone support, call the Avaya support number provided to you by your Avaya representative or Avaya reseller. Information about Avaya products can be obtained at the following URL: http://www.avaya.com/support...

  • Page 17: Chapter 2: 4600 Series Ip Telephone Installation

    IP Addresses and TFTP or HTTP/HTTPS to download new software versions for the telephones. Most 4600 Series IP Telephones provide the ability to have one IP connection on the desktop for both a telephone set and a PC. The 4606, 4612, 4624, and 4630 IP Telephones provide a repeater.

  • Page 18: Ip Telephone Models

    Avaya support Web site. Software As shipped from the factory, the 4600 Series IP Telephones may not contain sufficient software for registration and operation. When the telephone is first plugged in, a software download from a TFTP or HTTP server is initiated. The software download gives the telephone the functionality of an Avaya IP Telephone.

  • Page 19: Pre-Installation Checklist

    Pre-Installation Checklist Pre-Installation Checklist Before plugging in the 4600 Series IP Telephone, verify that all the following requirements are met. Failure to do so prevents the telephone from working and can have a negative impact on the network. Print copies of this checklist for each server and IP telephone.
  • Page 20 The upgrade script and application files from the Avaya Support Web site are loaded correctly on the TFTP server. If applicable, the LDAP and DNS servers are administered as described in the 4600 Series IP Telephone LAN Administrator Guide. This is a consideration only for 4610SW/4620/ 4620SW/4621SW/4622SW/4625SW, and 4630/4630SW installations.
  • Page 21 1 Category 5e modular line cord is available for the connection between the IP telephone and the PC. Verify that the 4600 Series IP Telephone package includes the following components: 1 telephone set ●...

  • Page 22: Assembling The 4600 Series Ip Telephone

    With one exception, there are two options to power 4600 Series IP Telephones. There is only one way to power the 4630 IP Telephone. All 4600 Series IP Telephones can be locally powered with a Telephone Power Module (DC power jack), available separately. In addition, the 4601/ 4601+/4602/4602SW/4602SW+/4606/4610SW/4612/4620/4620SW/4621SW/4622SW/4624/ 4625SW/4630SW IP Telephones support IEEE 802.3af-standard LAN-based power.
  • Page 23 Assembling the 4600 Series IP Telephone Figure 1 through Figure 11 provides illustrations to connect cords to jacks on 4600 IP Series Telephones. See the chart below to determine the applicable illustration. Use the illustrations and associated procedures as appropriate for telephone assembly.
  • Page 24 4600 Series IP Telephone Installation Figure 1: Connection Jacks on a 4606/4612/4624 IP Telephone See Note optional (DSS 4624) facultatif optionale 24 4600 Series IP Telephone Installation Guide...
  • Page 25 4. If the telephone is to be powered locally in the United States and Canada, plug the power cord into the 4600 Series IP Telephone, and the power cord plug into the wall socket. If the telephone is to be powered locally outside the United States and Canada, connect the 1151 power brick to the power cable.
  • Page 26 4600 Series IP Telephone Installation Figure 2: Connection Jacks on a 4601/4601+/4602/4602SW/4602SW+ IP Telephone - Option A 1151B optional (DSS 4624) facultatif optionale opcional 26 4600 Series IP Telephone Installation Guide...
  • Page 27 Assembling the 4600 Series IP Telephone Figure 3: Connection Jacks on a 4601/4601+/4602/4602SW/4602SW+ IP Telephone - Option B optional (DSS 4624) facultatif optionale opcional Issue 6 February 2007...
  • Page 28 Figure 4: Connection Jacks on a 4610/4620/4620SW/4621SW/4622SW/4625SW/4630SW IP Telephone - Option A 1151B Note: The 4622SW does not have a optional Note: facultatif handset, but instead can optionale support a second headset. opcional 28 4600 Series IP Telephone Installation Guide...
  • Page 29 Assembling the 4600 Series IP Telephone Figure 5: Connection Jacks on a 4610/4620/4620SW/4621SW/4622SW/4625SW/4630SW IP Telephone - Option B Note: The 4622SW does not have a Note: optional handset, but instead can facultatif support a second headset. optionale opcional Issue 6 February 2007...
  • Page 30 4600 Series IP Telephone Installation Figure 6: Connection Jacks on a 4630 IP Telephone optional facultatif optionale opcional 30 4600 Series IP Telephone Installation Guide...
  • Page 31 Assembling the 4600 Series IP Telephone Figure 7: Connection Jacks on a 4630SW IP Telephone - Option A 1151B optional facultatif optionale opcional Issue 6 February 2007...
  • Page 32 4600 Series IP Telephone Installation Figure 8: Connection Jacks on a 4630SW IP Telephone - Option B optional facultatif optionale opcional 32 4600 Series IP Telephone Installation Guide...
  • Page 33 Assembling the 4600 Series IP Telephone Figure 9: Connection Jacks on a 4610SW IP Telephone - Option A Issue 6 February 2007...
  • Page 34 4600 Series IP Telephone Installation Figure 10: Connection Jacks on a 4610SW IP Telephone - Option B 34 4600 Series IP Telephone Installation Guide...
  • Page 35 Assembling the 4600 Series IP Telephone Figure 11: Connection Jacks on a 4690 IP Conference Telephone optional facultatif optionale opcional Issue 6 February 2007...

  • Page 36: Dynamic Addressing Process

    For IP telephones supporting the H.323 protocol, before starting this process you Note: must have an extension number for the IP telephone and the Avaya Communication Manager security code (password) for that extension. An exception is when unnamed registration is enabled, which requires neither an extension nor password entry.

  • Page 37: Ethernet Activation

    Note: under the IEEE 802.1X standard, as indicated by the system parameter DOT1X. For more information, see “IEEE 802.1X” in the 4600 Series IP Telephone LAN Administrator Guide. 1. Press the # button to accept the ID shown or enter a new 802.1X ID for the telephone using up to 12 ASCII characters.

  • Page 38: Dhcp Processing

    4601’s Call Appearance Line a indicator flutters 50 milliseconds on, 50 milliseconds off three times while all other LEDs remain lit, and a reset occurs. 38 4600 Series IP Telephone Installation Guide...

  • Page 39: Tftp/Http Processing

    4. As of software Release 2.8, a new system value FILTERLIST had been added, which allows IP Source Addresses to be filtered for additional security. For more details, see Chapter 2, “Security” in the 4600 Series IP Telephone LAN Administrator Guide. TFTP/HTTP Processing The IP telephone connects to the TFTP or HTTP/HTTPS server and looks for an upgrade script file.

  • Page 40: Media Server Registration

    Media Server Registration The telephone contacts the Avaya Media Server and attempts to log in. All IP telephones except the 4601 display the following prompt for an extension: Extension=nnnnnn...

  • Page 41: Downgrading Avaya Ip Telephones (H.323 Only)

    Important: than take the extreme steps in this section. There is no reason currently known to downgrade any Avaya IP Telephone except to install a 4612 or 4624 IP Telephone on a DEFINITY switch with a release prior to R9.5.

  • Page 42: Converting Software On Avaya 4600 Series Ip Telephones

    HTTP server and both SES and CM must be configured with the appropriate SIP parameters. To convert an individual telephone from SIP to H.323, Avaya Communication Manager (CM) must be configured with the appropriate H.323 parameters.

  • Page 43: Converting 4602+/4610Sw/4620Sw/4621Sw Ip Telephones

    Note: For information about the SIG parameter, see “Choosing the Right Application Note: File and Upgrade Script File” in the 4600 Series IP Telephone LAN Administrator Guide (Document Number 555-233-507). For information on setting or changing the SIG parameter, see Signaling Protocol Identifier on page 77.
  • Page 44 H.323 factory set No action is required because the Signaling Protocol Identifier (SIG) defaults to SIP. Upon power-up & network connection, the telephone automatically downloads the proper SIP files from SES/CM. 2 of 2 44 4600 Series IP Telephone Installation Guide...

  • Page 45: Unnamed Registration

    Unnamed Registration Unnamed Registration As of Release 2.4, 4600 Series IP Telephones support unnamed registration. A telephone can register with the call server and receive limited service without requiring an extension and password entry. Unless otherwise disabled, the telephone automatically attempts to register unnamed if no action is taken on the Extension entry screen.
  • Page 46 Set the 802.1X Operational Mode procedure for each telephone to assign an ● 802.1X operational mode. Your Avaya technical consultant can assist you in optimizing 4600 Series IP Telephone installation in an 802.1X environment. 46 4600 Series IP Telephone Installation Guide...

  • Page 47: Chapter 3: Local Administrative Options

    TFTP or HTTP server. See the section on “4600 Series IP Telephone Scripts and Application Files” in Chapter 4 of the 4600 Series IP Telephone LAN Administrator Guide. Because the 4601 and 4601+ IP Telephones do not have a display, they are limited in their ability to support Local Administrative Procedures.

  • Page 48: Entering Data For Administrative Options

    3. If you enter a numeric digit for a value or for an IP Address or subnet mask field after entering only a zero, the new digit replaces the zero. 4. Press the # button to go to the next step. 48 4600 Series IP Telephone Installation Guide...
  • Page 49 The cursor remains in the erased character’s former position. 6. If PROCPSWD is administered as indicated in Chapter 4 of the 4600 Series IP Telephone LAN Administrator Guide, you must type the Local Procedure password after pressing Mute and before pressing the code for your given local programming option.

  • Page 50: Entering Data For The 4601 Ip Telephone

    Pressing 0 (zero) for a value causes the appropriate Call providing feedback Appearance Line indicator to flutter five times, 50 milliseconds after an entry of on, 50 milliseconds off. 0 (zero) 1 of 2 50 4600 Series IP Telephone Installation Guide...

  • Page 51: About Local Administrative Procedures

    2 of 2 About Local Administrative Procedures Local administrative procedures allow you to customize the 4600 Series IP Telephone installation for your specific operating environment. This section provides a description of each local administrative option covered in this guide, with references to the pages on which the option appears.
  • Page 52 Self-Test Procedure T E S T (8 3 7 8) page 81. View System Parameter The View Administrative V I E W (8 4 3 9) Values Option on page 85. 2 of 2 52 4600 Series IP Telephone Installation Guide...

  • Page 53: Set The 802.1X Operational Mode

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. 2. After entry of the command sequence, all telephones display the following text: 802.1X=setting...

  • Page 54: Pre-Installation Checklist For Static Addressing

    Static addressing is necessary when a DHCP server is unavailable. CAUTION: Because of the difficulties associated with static addressing, we very strongly recommend that a DHCP server be installed and static addressing avoided. 54 4600 Series IP Telephone Installation Guide...
  • Page 55 Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The following message displays: nnn.nnn.nnn.nnn...
  • Page 56 One of the following texts displays left-justified at the top of the display, depending on the current status of 802.1Q: If 802.1Q is off: 802.1Q=off 1=on #=OK If 802.1Q is on: 802.1Q=on 0=off #=OK 56 4600 Series IP Telephone Installation Guide...
  • Page 57 Static Addressing Installation 8. Press the 1 or 0 button to turn 802.1Q on or off respectively. The display is updated to show the current status of 802.1Q. 9. Press the # button to continue the procedure without changing the displayed status of 802.1Q The following text displays left-justified at the top of the display: VLAN ID=dddd...

  • Page 58: Disable/Enable Automatic Gain Control

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. 2. After entry of the command sequence, all telephones except the 4601 display the following,...

  • Page 59: Visual/Audible Alerting Procedure

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. All IP telephones except the 4601 display the following text left-justified at the top of the...
  • Page 60 (audio or visual), as specified in Chapter 4 of the 4600 Series IP Telephone LAN Administrator Guide: When AUDASYS is set to 0, the user is allowed visual alerting only (audible alerting is ●...

  • Page 61: Manually Setting The Dhcp Client Hardware Address

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. All IP telephones except the 4601 display the following text left-justified at the top of the...

  • Page 62: Clear Procedure

    If you have upgraded the telephone, the telephone retains the latest software. Once you have cleared a telephone, you can administer it normally. CAUTION: This procedure erases all administered data, without any possibility of recovering CAUTION: the data. 62 4600 Series IP Telephone Installation Guide...
  • Page 63 Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The 4601 IP Telephone does not support the CLEAR procedure.

  • Page 64: Adjusting The Contrast Control

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. All IP telephones except those without displays present the following text left-justified at the top of the display: >>>>>>>>...

  • Page 65: Computer-Telephony Integration (Cti) Enable/Disable

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. One of the following texts displays left-justified at the top of the display, depending on the...

  • Page 66: Enabling/Disabling The Fkeu (Xmod) Interface

    2. Press the 1 or 0 button to enable or disable the expansion module interface respectively, or the # button to leave the current value. The following text displays left-justified at the top of the display: Save new values? *=no #=yes 66 4600 Series IP Telephone Installation Guide...

  • Page 67: Group Identifier

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The following text displays left-justified at the top of the display:...

  • Page 68: Interface Control

    Note: keys/buttons. The 4630 and 4630SW IP Telephones do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. 2. For telephones that support an Infrared (IR) interface (4620 and 4620SW only), proceed directly to Step 7.
  • Page 69 Interface Control where status is the value of PHY1STAT, defined as: Status is auto when PHY1STAT = 1 ● Status is 10Mbps HDX when PHY1STAT = 2 ● Status is 10Mbps FDX when PHY1STAT = 3 ● Status is 100Mbps HDX when PHY1STAT = 4 ●...
  • Page 70 If you press the # button, the following text displays. New value being saved The new values are saved, and a restart occurs automatically. The user interface is restored to its previous state. 70 4600 Series IP Telephone Installation Guide...

  • Page 71: Disable/Enable Event Logging

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. 2. After entry of the command sequence, all telephones except the 4601 display the following...

  • Page 72: Logoff

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. 1. While the telephone is on-hook and idle, press the following sequence of keys on the...

  • Page 73: Turning Off The Backlight

    Note: keys/buttons. The 4630 and 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The display backlight of the telephone (and any attached EU24BL button module) goes off immediately and the user interface is restored to its previous state.
  • Page 74 7. Press the * button to terminate the procedure, or the # button to save the new values. If you press the # button, the following text displays: New values being saved The new values are saved, and the user interface is restored to its previous state. 74 4600 Series IP Telephone Installation Guide...

  • Page 75: Reset System Values

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The 4601 IP Telephone flashes both Message Waiting indicators 500 milliseconds on, 500 milliseconds off to indicate user input is expected.

  • Page 76: Restart The Telephone

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The 4601 IP Telephone flashes both Message Waiting Indicators 500 milliseconds on, 500 milliseconds off to indicate user input is expected.

  • Page 77: Signaling Protocol Identifier

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. Issue 6 February 2007...
  • Page 78 The new value is saved. All phones except the 4601 display the following text left-justified at the top of the display: Restart phone? *=no #=yes The 4601 IP Telephone instead flashes both Message Waiting indicators 500 milliseconds on, 500 milliseconds off to indicate an entry is expected. 78 4600 Series IP Telephone Installation Guide...

  • Page 79: Site-Specific Option Number Setting

    Note: keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. All IP telephones except the 4601 display the following text left-justified at the top of the...

  • Page 80: Setting L2Q Tagging Control (4601 Only)

    Because it does not have a display, the 4601 IP Telephone’s Call Appearance Line indicators wink out the current NVL2Q value. Valid values are: 1=ON (enabled) ● 2=OFF (disabled) ● 3-AUTO (the default) ● 80 4600 Series IP Telephone Installation Guide...

  • Page 81: Self-Test Procedure

    Self-Test Procedure For self-testing, use the following procedure: 1. To invoke 4600 Series IP Telephone self-test procedures, press the following sequence of keys on the faceplate of the telephone: Mute 8 3 7 8 # (Mute T E S T #) Note: Press the Mute button momentarily.
  • Page 82 2. To terminate the self-test, press the # button on the dial pad at any time. Doing so generates a confirmation tone, and returns the user interface to its previous state. 82 4600 Series IP Telephone Installation Guide...

  • Page 83: Chapter 4: Troubleshooting Guidelines

    Chapter 4: Troubleshooting Guidelines Introduction This chapter describes problems that might occur during installation of the 4600 Series IP Telephones and possible ways of resolving these problems. For problems that occur during normal operation, see “Troubleshooting Guidelines” in the 4600 Series IP Telephone LAN Administrator Guide.

  • Page 84: Dtmf Tones

    H.323 telephones do not send DTMF tones to non-H.323 telephones. The failure to hear DTMF tones sent by a far-end 4600 Series IP Telephone does not require any action on the user’s part. The TN2302AP board does not pass in-band DTMF tones.

  • Page 85: The View Administrative Option

    Note: keys. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The following text displays left-justified at the top of the display:...
  • Page 86 If system parameter DOT1X = 0 pass-thru with Logoff If system parameter DOT1X = 1 Supplicant mode If system parameter DOT1X = 2 Group Up to 3 ASCII numeric characters: GROUP. 2 of 3 86 4600 Series IP Telephone Installation Guide...
  • Page 87 The View Administrative Option Table 2: Viewing Parameter Values (continued) Name System Value Format Protocol cccccccc Up to 8 ASCII characters, depending on the system-specific signaling protocol (H.323, SIP, etc.) currently being used. Up to 16 ASCII characters: name of the filename.ext application code file (“big app”) currently stored in the telephone.

  • Page 88: Error And Status Messages

    Telephone, see Troubleshooting the 4601 IP Telephone on page 92. The 4600 Series IP Telephones issue messages in English only. The IP telephones also display messages from the switch, which can issue messages in the local language outside the United States.
  • Page 89 Error and Status Messages Table 3: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued) Message Cause/Resolution CAUSE: The 46xx telephone is attempting to find a DHCP server. Discovering... RESOLUTION: If this message appears for more than a few seconds, verify with the LAN Administrator that a DHCP server is appropriately administered on the network.
  • Page 90 Troubleshooting Guidelines Table 3: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued) Message Cause/Resolution CAUSE: Hardware failure prevented downloading of application file. Hardware failure RESOLUTION: Replace telephone. CAUSE: This release of DEFINITY does not support the current version Incompatible of the IP telephone.
  • Page 91 Error and Status Messages Table 3: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued) Message Cause/Resolution CAUSE: There is a problem with the SIP registration server and proxy No proxy found (SIP only) server list.

  • Page 92: Troubleshooting The 4601 Ip Telephone

    Troubleshooting Guidelines Table 3: Possible Error and Status Messages During Installation of 4600 Series IP Telephones (continued) Message Cause/Resolution CAUSE: The PBX has rejected registration for an unspecified reason. Undefined Error RESOLUTION: Consult your Avaya Media Server administration and troubleshooting documentation.
  • Page 93 Softphone. RESOLUTION: You can force the current telephone to register, and thereby disconnect the other user, by pressing #. The 4600 Series IP Telephone prompts you again for the extension and password. If you enter the same extension and password, you must confirm that you want to unregister the original user.
  • Page 94 IP Address and extension. Press * and use the same values to retry the process. Or, press # to restart, then re-enter the extension and password. 3 of 3 94 4600 Series IP Telephone Installation Guide...

  • Page 95: Appendix A: Restart Scenarios

    Note: keys. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button. For all other 4600 Series IP Telephones, pressing the Hold button instead of the Mute button also works. The following text displays left-justified at the top of the display:...

  • Page 96: Boot File Needs To Be Upgraded

    101. Boot File Needs to be Upgraded Use the following procedure to upgrade the Boot file: Note: A boot file rarely needs to be upgraded. Perform this procedure only at Avaya’s Note: request. 1. The following message displays: Restarting...
  • Page 97 Scenarios for the Restart Process 4. When control is passed to the software that was just loaded, the following messages display: Starting... Updating boot code... DO NOT UNPLUG THE PHONE! This message continues while the new boot code is being written into RAM. Note: Unplugging the telephone while the flash memory is being erased and the boot Note:...
  • Page 98 This message counts the seconds as the application file (4620_031225.app in this example) is being written into RAM. 14. When control is passed to the software that was just loaded, the following message displays: Starting... 98 4600 Series IP Telephone Installation Guide...

  • Page 99: Latest Boot File Loaded/No Application File Or Application File Needs To Be Upgraded

    Scenarios for the Restart Process 15. While the entire flash memory is erased in preparation for rewriting the code, the following message displays: Clearing... n%, x secs where n is the percentage of memory erased and x is the number of elapsed seconds during erasing.
  • Page 100 The number increments once per second, until the TFTP or HTTP server responds. 8. The following message displays while the upgrade script is downloaded from the TFTP server: 46XXUPGRADE.SCR n KB received where n is the number of KBs downloaded. 100 4600 Series IP Telephone Installation Guide...

  • Page 101: Latest Boot File And System-Specific Application File Already Loaded

    Scenarios for the Restart Process 9. The script file is processed. The software determines that the name of the boot code file in the telephone (BOOTNAME) is not the latest version. APPNAME is set to the name of an application file to replace the boot code. The following message displays while the application file is downloaded into RAM: app_filename n KB received...
  • Page 102 (BOOTNAME) is the latest version, and the name of the application file in the telephone is the same as APPNAME. 10. System-specific registration with the Avaya media server is invoked. 11. Upon completion of registration, dial-tone is available on the telephone.

  • Page 103: Index

    ....Connection Jacks Converting Software on Avaya 4600 Series IP ....
  • Page 104 ....Application File ....Boot File 104 4600 Series IP Telephone Installation Guide...
  • Page 105 Index ... . . View Administrative Option ....Visual Alerting ....What’s New Issue 6 February 2007...
  • Page 106 Index 106 4600 Series IP Telephone Installation Guide...

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