Warranty And After-Sales Services - Docomo SH-05A Instruction Manual

Warranty and After-Sales Services

Warranty
Make sure that the warranty card is included with your FOMA terminal at
the time of purchase. Check that the name of the retailer, the date of
purchase, and the necessary details have been filled in on the warranty
card. Be sure to keep it in a safe place.
Contact the retailer if any necessary details on the warranty card are not
completed.
The warranty period without charge is 1 year from the date of purchase.
For the purpose of improvement, the specifications for this product and
its accessories are subject to complete or partial change without prior
notice.
Information registered in your FOMA terminal, such as phonebook
entries, may be lost or damaged if your FOMA terminal is damaged,
repaired, or mishandled. It is recommended that a memo be kept of
information such as phonebook entries, etc. If the FOMA terminal is
repaired, information downloaded using i-mode and i-appli cannot be
transferred (excluding some cases) to a repaired handset due to
copyright law.
※ For this FOMA terminal, phonebook entries, i-motion and data available
for i-appli can be saved to the microSD Card.
※ For this FOMA terminal, data such as phonebook entries, etc. can be
stored in the Data Storage Center by using the Data Security Service (a
paid service that requires subscription).
※ If you own a PC, you can transfer and store registered information such
as phonebook entries using DOCOMO keitai datalink (nP. 420) and
the FOMA USB Cable with Charge Function 02 (sold separately) or the
FOMA USB Cable (sold separately).
After-Sales Services
If you have problems with your FOMA terminal
■
Refer to "Troubleshooting" before requesting repairs.
Contact the number listed in Repairs on the back of this manual if problems
persist.
If your FOMA terminal needs repairs after contacting
■
DOCOMO
Bring your FOMA terminal to a repair counter that DOCOMO specifies.
However, the repair shop is only open during business hours. Make sure to
bring your warranty card with you. Note that it may take several days to
repair depending on the damaged condition.
During the warranty period
The FOMA terminal will be repaired without charge in accordance with
the terms of the warranty.
When bringing the FOMA terminal in for repairs, be sure to bring the
warranty card. Even during the warranty period, a fee will be charged for
repairs of malfunctions or damage caused by improper handling by the
customer, or when no warranty certificate is presented.
Repairs for damages caused by the use of devices and accessories
other than those specified by DOCOMO will also incur a fee, even during
the warranty period.
Repair for damages of the LCD or connector and others after purchase
will incur a fee.
Repairs may not be possible in the following circumstances.
When a repair counter considered water exposure (Example: When the
moisture detection seal has reacted)
As a result of inspection, when damage from water exposure,
condensation, sweat, or other liquids are found, or when the internal
circuit board is damaged or deformed (Repairs may not be possible
when external connector terminal (earphone/microphone terminal), LCD,
etc. is damaged, or when a housing is cracked)
※ Even when repairs are possible, repair charges will be incurred because
the warranty does not cover such damage.
After the warranty period has expired
Charged repairs will be carried out upon request.
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