Printing Problems - Pitney Bowes DM100i Operator's Manual

Printing Problems

Symptom
Machine won't
print
Meter Stamp is
incomplete or
streaked; poor
print quality
"Waste Tank
Full!" message
"Waste Tank -
Tank is nearly
full" message
Print Purge Procedure
1. Press Options.
2. Press Page Down twice.
3. Select "Advanced Features".
4. Select "Maintenance mode".
5. Select "Printer maintenance".
6. Select "Purge".
7. You have a choice of four purges to use. Normally selecting
"Purge A" is sufficient to purge the system, unless directed by a
Pitney Bowes agent to do otherwise.
◄Purge A
◄Purge B
◄Purge C
8. The system executes a purge. This may take a few moments.
When finished, you return to the Purge screen.
9. Press Clear (back arrow key) five times to return to the Home
screen.
If printer maintenance fails to correct the problem, call
NOTE:
i
Pitney Bowes
SV62276 Rev. C
Cause
Machine is in
seal-only mode
Ink cartridge
needs replacing
Print nozzles
clogged
Waste ink tank
is full
Waste ink tank is
nearly full
PURGE
(see page
v).
11 • Troubleshooting
Solution
This mode disables printing. Press
to return to Home screen and
Home
resume printing.
Replace ink cartridge. See the
in struc tions in Chapter 10, Mainte-
nance.
Perform a print purge in an effort to
fix the printing problem (see proce-
dure below)
Call Pitney Bowes
will not be able to print postage in
this condition.
Call Pitney Bowes
will be able to print postage in this
condition, but only for a limited time.
(see page v). You
(see page v). You
11-3