GE Security Concord 4 Installation Manual page 141

Change mounting position of sensor (from horizontal to vertical or vice versa) and test sensor several times
for consistency.
Sensor signal is not reaching panel/receiver because sensor is too far away. Remove sensor from mounted
location and test from other locations. Mount sensor in area where signal can reach panel/receiver or install
a SuperBus 2000 RF transceiver in the vicinity of the sensor. You may also install a Repeater 80-922-1 to
boost signal.
• Smoke sensor beeps intermittently.
Sensor batteries are getting low. Replace batteries.
Wireless touchpad issues
• System doesn't respond to commands entered from wireless touchpad.
Verify that receiver antennas are routed through holes on top of enclosure and antenna shrouds are
installed.
Check that touchpad batteries are properly installed.
Check the touchpad batteries for low voltage. Replace batteries, if necessary.
Use an RF Sniffer (60-401) to verify that touchpad is transmitting.
Touchpad is not learned into panel memory. Enter program mode and learn touchpad into memory (see
Sensors menu on page 85.
Touchpad is learned into wrong partition. Delete touchpad and learn into correct partition or change the
partition in the Sensors menu
• Touchpad reports trouble condition.
Check the touchpad batteries for low voltage. Replace batteries, if necessary.
Phone issues
• Loss of dial tone at onsite phones after wiring RJ31X jack or connecting the DB-8 cord.
Wait two minutes and try again. The panel may be busy trying to report to the central station.
Disconnect the panel DB-8 cord from the RJ31X jack. If the phone still doesn't work, the system is okay
and the problem is in the wiring.
Check RJ31X jack wiring and TELCO block wiring. Replace RJ31X jack if necessary.
Check DB-8 cord connections at the panel and RJ31X jack. Replace cord if necessary.
Perform a phone test after troubleshooting the phone line.
• Constant dial tone, preventing dial-out on premises phones.
One or more polarity-sensitive phones exist on-site. Reverse the phone wires connected to the brown and
gray wire terminals on the RJ31X jack.
Light control issues
• Light controlled by X10 lamp module is not working.
Partition house codes are not programmed into panel. Enter program mode and set partition house codes.
on page 85.
Troubleshooting, maintenance, support
Chapter 4 131