Cleaning Your Telephone; Troubleshooting Problems - 3Com VCX Manual

Cleaning Your
Telephone
Troubleshooting
Problems
Always unplug your telephone from the power source and from the
network before you clean it. Use a soft cloth dampened with mild
detergent.
WARNING: Failure to unplug the telephone before you clean it could
result in electrical shock.
Table 7 lists possible problems that you may encounter and the most
likely solutions. Where possible, each solution refers to the section in this
guide where you can find detailed information.
Table 7 Possible Problems
Possible Problem
My telephone has no dial
tone and the display panel
is blank.
My telephone has "locked
up."
Callers cannot leave
messages on my voice mail.
When I dial 9 or 8 to access
an outside line, the display
panel shows "All Ports
Busy."
My telephone is not
forwarding my incoming
calls to my voice mailbox.

Cleaning Your Telephone

Suggested Solutions
Verify that the power cord is fully inserted in the
■
correct connector on the underside of the
telephone. Use the strain relief tab to prevent the
cord from becoming unplugged.
Verify that the Ethernet cables are connected and
■
that each cable is in the proper connection.
Remove and add power to the telephone by
■
unplugging the power cord at the electric outlet
and plugging it back in.
If the telephone is powered through a powered
■
Ethernet cable, make sure that power is applied to
the cable at its source.
Your telephone has lost the connection to the
■
system. Remove the Ethernet cord from the jack,
and then re-insert it into the jack.
Wait a few seconds. If the telephone display panel
■
still appears to be locked, disconnect the electrical
power for your telephone, and then plug it back in.
Your mailbox may be full. Log in to your voice mailbox
and delete some messages.
No outside lines are available. Try again in a few
minutes.
Verify that you have activated the Forward to Voice
Mail feature. For details, see
Mail.
97
Forwarding Calls to Voice