Common Postscript Problems - Xerox WorkCentre 3315DN User Manual

Troubleshooting

Common PostScript Problems

The following situations are PS language specific and may occur when several printer languages are
used.
Problem
PostScript file cannot be printed.
"Limit Check Error" report prints.
A PostScript error page prints.
The optional tray is not selected in
the driver.
When printing a document in
Macintosh with Acrobat Reader
6.0 or higher, colors print
incorrectly.
208 Xerox WorkCentre 3315DN/3325DN/3325DNI
User Guide
Possible Cause
The PostScript driver may not be
installed correctly.
The print job was too complex.
The print job may not be
PostScript.
The printer driver has not been
configured to recognize the
optional tray.
The resolution setting in the
printer driver may not be matched
with the one in Acrobat Reader.
Solution
• Install the PostScript driver.
(See Install Printer Software
page 94.)
• Print a configuration page and
verify that the PS version is
available for printing.
• If the problem persists, contact
a service representative.
• You might need to reduce the
complexity of the page or
install more memory. (Refer to
the System Administrator
Guide.)
• Make sure that the print job is
a PostScript job. Check to see
whether the software
application expected a setup
or PostScript header file to be
sent to the machine.
• Open the PostScript driver
properties, select the Device
Settings tab, and set the tray
option of the Installable
Options section to Installed.
• Make sure that the resolution
setting in your printer driver
matches the one in Acrobat
Reader.
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