Xerox WorkCentre 3315DN User Manual page 220

Troubleshooting
Condition
The incoming fax
has blank spaces or
is of poor-quality.
Some of the words
on an incoming fax
are stretched.
There are lines on
the originals you
sent.
The machine dials a
number, but the
connection with the
other fax machine
fails.
Faxes do not store in
memory.
Blank areas appear
at the bottom of
each page or on
other pages, with a
small strip of text at
the top.
220 Xerox WorkCentre 3315DN/3325DN/3325DNI
User Guide
• The fax machine sending you the fax may be faulty.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The print cartridge may be empty. Replace the print cartridge. (See
Print Cartridge on page 183.)
• The fax machine sending the fax had a temporary document jam.
• Check your scanner unit for contamination or debris and clean it. (See
Machine on page 184.)
• The other fax machine may be turned off, out of paper, or cannot answer
incoming calls. Speak with the other machine operator and ask her/him to solve
out the problem.
• There may not be enough memory space to store the fax. If the display indicating
the memory status shows, delete any faxes you no longer need from the memory,
and then try to store the fax again.
• Call for service.
• You may have chosen the wrong paper settings in the user option setting. For
details about paper settings refer to
Suggested Solutions
Setting Paper Size and Type
Replacing the
Cleaning the
on page 148.