Xerox WorkCentre 3315DN User Manual page 214

Troubleshooting
Condition
Vertical lines If black vertical streaks appear on the page, isolate the problem to copying, printing or
scanning and perform the following:
• If copying or scanning, check the CVT glass and document glass and if necessary
• If copying or printing, the surface (drum part) of the print cartridge inside the
If white vertical streaks appear on the page:
Background If the amount of background shading becomes unacceptable:
• Change to a lighter weight paper. (See
• Check the environmental conditions: very dry conditions or a high level of humidity
• Remove the old print cartridge and, install a new one. (See
• Use the Background Suppression feature in the Menu options.
Toner smear If toner smears on the page:
• Clean the inside of the machine. (See
• Check the paper type and quality. (See
• Remove the print cartridge and then, install a new one. (See
Vertical repetitive If marks repeatedly appear on the printed side of the page at even intervals:
defects
• The print cartridge may be damaged, run a few prints through the machine and if
• Parts of the machine may have toner on them. If the defects occur on the back of
• The fusing assembly may be damaged. Contact a service representative.
Background scatter Background scatter results from bits of toner randomly distributed on the printed page.
• The paper may be too damp. Load a new batch of paper. Do not open packages of
A
• If background scatter occurs on an envelope, change the printing layout to avoid
• If background scatter covers the entire surface area of a printed page, adjust the
214 Xerox WorkCentre 3315DN/3325DN/3325DNI
User Guide
clean using a lint-free cloth. (See
(CVT) Glass on page 185.)
machine has probably been scratched. Remove the print cartridge and install a new
one. (See Replacing the Print Cartridge
specifications.)
(higher than 80% RH) can increase the amount of background shading.
Cartridge on page 183.)
Cartridge on page 183.)
you still have the problem, remove the print cartridge and install a new one. (See
Replacing the Print Cartridge
the page, the problem will likely correct itself after a few more pages.
paper until necessary so that the paper does not absorb too much moisture.
printing over areas that have overlapping seams on the reverse side. Printing on
seams can cause problems.
print resolution through your software application or using the printer driver options.
(See Print Procedure on page 102.)
Suggested Solutions
Document Glass and Constant Velocity Transport
on page 183.)
Media Specifications
Internal Areas on page 186.)
Media Guidelines
on page 183.)
on page 225 for
Replacing the Print
on page 150.)
Replacing the Print