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138 en | Troubleshooting
15
Troubleshooting
If you experience difficulties operating your AutoDome Easy IP
camera, refer to the following. If the guidelines do not enable
you to solve the problem, contact an authorized technician.
Problem
Check
No video.
Is the power connected?
Is the Ethernet CAT 5E or CAT6 patch cable connected to
the network?
Are the power cord and the patch cable between the
camera made properly?
Check to see whether or not any LEDs are lit up, by looking
into the bubble at the dome. You may need to remove the
bubble and covert liner to see the individual LEDs, but you
can probably tell whether or not any of the LEDs are lit up
without removing the bubble and covert liner. If no LEDs are
lit, there may be a problem with power to the dome.
Do you get a valid reply if you ping the dome's IP address
from a DOS command prompt (see below)?
If not, use the Configuration Manager tool to scan the
network for the IP addresses of Autodome Easy IP domes
found on the network, and to confirm that no two (2) domes
have the same IP address.
If you cannot ping the dome, but Configuration Manager sees
the dome, check that you have set up the laptop on the same
subnet as the dome.
Pinging the dome's IP address:
–
In Windows, open a DOS command prompt with Start-
>Program->Accessories->Command Prompt.
–
From the DOS command line, type: "ping 192.168.0.1"
and replace the default IP address shown with the actual
IP address.
The image on
Is the lens or bubble dirty?
the screen is
If so, clean the lens or bubble with a soft, clean cloth.
dim.
Is the plastic bubble protection sheet still on the bubble?
F01U079609 | 1.0 | 2008.07
Installation Manual
AutoDome Easy IP
Bosch Security Systems, Inc.
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