Troubleshooting - Bosch NDP-5512-Z30C User Manual

AUTODOME IP starlight 5000i
12

Troubleshooting

Table of Troubleshooting Issues
The table below identifies issues that could occur with the camera, and how to resolve them.
Note: Refer to the Error Codes section of the manual for descriptions of the error codes that
appear on the OSD. The section also lists recommended actions to resolve the error codes.
Problem
No camera control.
Video is noisy or distorted.
Camera moves when attempting
to move other cameras.
No network connection.
Camera reboots frequently or
intermittently.
No OSD messages appear.
The image on the screen is dim.
The contrast on the screen is too
weak.
The image on the screen flickers.
No video.
Bosch Security Systems
Questions to Ask/Actions to Resolve the Problem
- Ensure that the LAN cable has good connection and is
secured.
- Refresh the browser and ensure that video is updated.
- Cycle the camera's power off and on.
- Check the integrity of all connectors and splices of the
Ethernet cable.
If O.K., then:
- Contact Bosch Technical Support.
- Check that the camera's IP address is properly set.
If camera's IP address is not set, then:
- Use Configuration Manager to confirm that two cameras
do not have the same IP address. If they do, change the
address of one of the cameras.
- Check all network connections.
- Ensure that the maximum distance between any two
Ethernet connections is 100 m (328 ft) or less.
If O.K., then:
- If you are behind a firewall, ensure that the Video
Transmission mode is set to UDP.
Test your camera with another power supply.
Check the Bosch website for a software update that
might address the issue.
Bosch's Video SDK is required. Video management
software from third parties does not use the SDK.
Is the bubble dirty? If so, clean the bubble with a soft,
clean cloth.
Adjust the contrast feature of the monitor. Is the camera
exposed to strong light? If so, reposition the camera.
Does the camera face directly into the sun or fluorescent
lighting? If so, reposition the camera.
- Check that the mains power to the power supply is on.
- Check to see if you have a web page.
If you do, then try cycling the camera's power off and on.
If you do not, then you may have the wrong IP address.
Use Configuration Manager to identify the correct IP
address.
If O.K., then:
- Check that there is 24 V output from the transformer.
User Manual
Troubleshooting | en 65
2019-11 | 1.2 |