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34
en | Troubleshooting
7
Troubleshooting
7.1
Resolving problems
The following table is intended to help identify the causes of malfunctions and correct them
where possible.
Malfunction
Unit does not operate.
No connection
established, no image
transmission.
The unit is not
operational after a
firmware upload.
Web browser contains
empty fields.
7.2
Testing the network
The ping command can be used to check the connection between two IP addresses. This
allows testing whether a device is active in the network.
1.
2.
If the device is found, the response appears as "Reply from ... ", followed by the number of
bytes sent and the transmission time in milliseconds. Otherwise, the device cannot be
accessed via the network. This might be because:
2023-02 | 02 |
Possible causes
Power failure.
Faulty cable connections.
Incorrect unit configuration.
Faulty installation.
Wrong IP address.
Faulty data transmission within
the LAN.
The maximum number of
connections has been reached.
Power failure during
programming by firmware file.
Incorrect firmware file.
Active proxy server in network.
Open the DOS command prompt.
Type ping followed by the IP address of the device.
Installation manual
FLEXIDOME multi 7000i IR
Solution
Check power supply. Check if
PoE+ or 24 V auxiliary input is
used.
Check all cables, plugs,
contacts and connections.
Check all configuration
parameters (reset to factory
default if necessary).
Check all cables, plugs,
contacts and connections.
Check the IP addresses (ping).
Check the data transmission
with ping.
Wait until there is a free
connection and call the
transmitter again.
Have the unit checked by
Customer Service and replace if
necessary.
Enter the IP address of the unit
followed by /main.htm in your
Web browser and repeat the
upload.
Only use CPP14 firmware files.
Create a rule in the local
computer's proxy settings to
exclude local IP addresses.
Bosch Security Systems B.V.
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