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DINION 5100i IR
5
Troubleshooting
5.1
Physical reset button
You may need to complete a hardware reset if you have the following issues:
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Notice!
A factory default deletes all camera settings including passwords, network settings, and
i
image settings.
Complete the following sequence of steps only if you have no other option to restore
operation to the camera.
Steps to complete a hardware reset for all camera models
1.
2.
3.
4.
5.
Access to RESET button
The reset button is located underneath the device, and is protected by a panel cover. The
reset button is near the USB-C port and microSD card slot.
Bosch Security Systems B.V.
You can power up the camera but cannot log on to the camera using the web browser.
The camera does not start up, or fails to power up via PoE.
The camera cannot search an IP address.
The camera's firmware crashed.
You forgot the password to access the camera.
The image becomes frozen.
You cannot update the firmware.
The camera disconnects from the network at random and needs a reboot.
The camera no longer finds pre-positions (preset positions).
You cannot configure the camera using the web browser.
The camera has no video out.
Apply power to the camera.
Find the hardware reset button on the camera block. (See each section below to locate
the reset button for your camera model.)
Push and hold the reset button for more than 10 seconds. The red LED indicator on the
device will begin flashing to show that the hardware reset started.
Let the camera complete a self-check. When the self-check completes, the red LED will
turn off.
Search again for the IP address. Access the camera using the web browser. Set the initial
password for the camera.
User manual
Troubleshooting | en
2023-08 | V01 | F.01U.393.997
55
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