KVH Industries LTD9116MKIT User Manual page 216

Chapter 5: Troubleshooting
Problem
A Phone/Fax
connection
cannot be
established.
204
Possible Cause
The cable is not
properly connected
The cable type or
connector type is not
correct.
Incoming calls: The
call type used for the
call is not selected in
the web interface.
FB250: If you are
located in a low
elevation area, < 20°,
3.1 kHz Audio is not
supported.
A call is already active
in the terminal.
Troubleshooting guide
Remedy
Connect the cable.
For information on the correct type of
connector and cable, refer to the
installation manual.
Make sure the call type used for calls
to the terminal is selected in the web
interface. Access the web interface
and select SETTINGS > Phone/Fax.
Then, for each of the two ports, select
the call type for incoming calls.
Use Standard Voice instead of 3.1 kHz
Audio when you are located in areas
with < 20° elevation. Refer to Service
limitations on page 15.
If your system is using Multi-voice you
can use an IP handset to make the call
instead. Otherwise you must wait until
the other active call is terminated.