KVH Industries TracPhone FB250 Installation Manual
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KVH Industries TracPhone FB250 Installation Manual

KVH Industries TracPhone FB250 Installation Manual

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  • Page 1 TracPhone FleetBroadband FB250 & FB500...
  • Page 2 Fax: +45 45 160 181 E-mail: techs@kvh.com E-mail: support@kvh.dk Internet: www.kvh.com Internet: www.kvh.com If you have any comments regarding this manual, please e-mail them to manuals@kvh.com. Your input is greatly appreciated! KVH Part # 34-125646-D © 2008, KVH Industries, Inc., All rights reserved.
  • Page 3 Trademark Information TracPhone, KVH, and the unique light-colored dome with contrasting baseplate are registered trademarks of KVH Industries. Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United States. Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.

  • Page 4: Safety Summary

    KVH Industries assumes no liability for the customer's failure to comply with these requirements. Observe marked areas...
  • Page 5 Service User access to the interior of the terminal is prohibited. Only a technician authorized by KVH Industries may perform service - failure to comply with this rule will void the warranty. Access to the interior of the antenna is allowed, but only for replacement of certain modules - as described in this manual.
  • Page 6 Grounding, cables and connections To minimize shock hazard, the equipment chassis and cabinet must be connected to an electrical ground. The terminal must be grounded to the ship. For further grounding information refer to Grounding and RF protection on page 119. Do not extend the cables beyond the lengths specified for the equipment.

  • Page 7: Intended Readers

    Intended readers This is an installation manual for the TracPhone FB500 and the TracPhone FB250 systems. The readers of the manual include installers of the system and service personnel. Personnel installing or servicing the system must be properly trained and authorized by KVH Industries.
  • Page 8 FB250 or FB500 product page. Related documents The below list shows the documents related to this manual and to the TracPhone FB500 and TracPhone FB250 systems. Document Title and description number TracPhone FB250 & FB500 34-125645 User’s Guide...
  • Page 9 Typography In this manual, typography is used as indicated below: Bold is used for the following purposes: • To emphasize words. Example: “Do not touch the antenna”. • To indicate what the user should select in the user interface. Example: “Select Settings > LAN”. Italic is used to emphasize the paragraph title in cross- references.

  • Page 10: Table Of Contents

    Table of contents Chapter 1 System units Introduction ............... 1 Terminal ..............1 TracPhone FB500 antenna .........2 TracPhone FB250 antenna .........3 TracPhone IP Handset & Cradle .........4 Chapter 2 Installing the system Unpacking ..............7 2.2 Placing the antenna ...........8 2.3 Assembling the FB250 in the 19" (48 cm) Dome ..19 2.4 Installing the antenna ..........
  • Page 11 Reset button ............85 7.2 Status signaling ............88 7.3 Logging of events .............93 App. A Part numbers A.1 System units ............95 A.2 Spare parts, TracPhone FB500 ........ 96 A.3 Spare parts, TracPhone FB250 .........97 A.4 Options and accessories .......... 98...
  • Page 12 Table of contents App. B Technical specifications B.1 Overview ..............99 B.2 FB500 antenna ............99 B.3 FB250 antenna ............105 B.4 Minimum distance to transmitters......111 B.5 TracPhone terminal ..........112 App. C Grounding and RF protection Why is grounding required? ........119 C.2 General about marine DC systems ......120 C.3 General about marine grounding ......122 C.4 Grounding Recommendations .........124...
  • Page 13 Table of contents...

  • Page 14: Chapter 1 System Units

    The basic system consists of three units: The terminal, the antenna and the IP handset with cradle. There are different types of antennas, depending on whether you have a TracPhone FB500 system or a TracPhone FB250 system. 1.2 Terminal The terminal, which contains the primary electronic parts, is designed for wall or desktop installation.

  • Page 15: Tracphone Fb500 Antenna

    Chapter 1: System units 1.3 TracPhone FB500 antenna The TracPhone FB500 antenna is a mechanical tracking antenna, consisting of a stabilized antenna with RF-unit, antenna control unit and GPS antenna. The antenna is dedicated to the Inmarsat BGAN (Broadband Global Area Network) system.

  • Page 16: Tracphone Fb250 Antenna

    The antenna unit is protected by a thermo-plastic radome. The TracPhone FB250 is housed in either a 10.8" (27.6 cm) compact dome or a 19" (48 cm) dome, which matches the TracVision M5 satellite TV antenna.

  • Page 17: Tracphone Ip Handset & Cradle

    Chapter 1: System units 1.5 TracPhone IP Handset & Cradle 1.5.1 IP Handset Besides the normal functions of an IP handset, the TracPhone FleetBroadband IP handset also provides a user interface for the TracPhone system. The IP handset connects to the LAN interface of the terminal, and is power supplied with Power over Ethernet (PoE) through the LAN interface.
  • Page 18 Chapter 1: System units 1.5.2 IP Cradle The IP cradle serves as a holder for the IP handset. It is power supplied from the terminal using Power over Ethernet (PoE). The cradle connects to the handset with a coil cord and to the terminal with a standard LAN cable. TracPhone IP Handset &...
  • Page 19 Chapter 1: System units TracPhone IP Handset & Cradle...

  • Page 20: Chapter 2 Installing The System

    Unpack your TracPhone system and check that the following items are present: • TracPhone terminal • TracPhone FB500 antenna or TracPhone FB250 antenna • IP Handset & Cradle, wired • Basic cable support kit including an I/O connector • Power cable •...

  • Page 21: Placing The Antenna

    The antenna rotates 360° and down to –25° for the TracPhone FB500 and - 60° for the TracPhone FB250 in pitch and roll, to allow for continuous pointing even in heavy sea conditions. Any obstructions within this volume can cause signal degradation.
  • Page 22 1.3 m from the antenna while it is transmitting, based on a radiation level of 10 mW/cm The TracPhone FB250 antenna radiates 16.1 dBW EIRP. This translates to a minimum safety distance of 0.6 m from the antenna while it is transmitting,...
  • Page 23 Chapter 2: Installing the system 2.2.3 Interference Overview The antenna must be mounted as far away as possible from the ship’s radar and high power radio transmitters (including other Inmarsat based systems), because they may compromise the antenna performance. RF emission from radars might actually damage the antenna.
  • Page 24 Chapter 2: Installing the system Radar It is difficult to give exact guidelines for the minimum distance between a radar and the antenna because radar power, radiation pattern, frequency and pulse length/shape vary from radar to radar. Further, the antenna is typically placed in the near field of the radar antenna and reflections from masts, decks and other items in the vicinity of the radar are different from ship to ship.
  • Page 25 “d min.” is defined as the shortest distance between the radar antenna (in any position) and the surface of the TracPhone antenna. X-band (~ 3 cm / 10 GHz) damage distance TracPhone FB500 TracPhone FB250 Radar d min. at 15° d min. at 60°...
  • Page 26 Chapter 2: Installing the system S-band (~ 10 cm / 3 GHz) damage distance TracPhone FB500 TracPhone FB250 Radar d min. at 15° d min. at 60° d min. at 30° d min. at 75° power vertical vertical vertical vertical...

  • Page 27: Other Precautions

    Chapter 2: Installing the system The presences of S-band radar(s) are unlikely to cause any performance degradation – as long as the minimum distances (d min.) listed in the previous section are applied. It is strongly recommended that interference free operation is verified experimentally before the installation is finalized.
  • Page 28 Mast mount kit: The top of the FB250 compact dome antenna mast should be fitted with the dedicated mounting kit, see TracPhone FB250 mast mount kit on page 98. Assemble the mast mount kit according to the assembly instruction included with the kit.
  • Page 29 Chapter 2: Installing the system Mast length and diameter The placement of the antenna must ensure a rigid structural connection to the hull or structure of the ship. Parts of the ship with heavy resonant vibrations are not suitable places for the antenna. A small platform or short mast shall provide rigid support for the antenna fastening bolts and a rigid interface to the ship.
  • Page 30 Chapter 2: Installing the system The tables in the next sections give some suggested design values for the free part of the mast (shown on the previous page). Note The tables list the values for steel masts. For aluminium masts, the free mast length is reduced to 75% of the values for steel.
  • Page 31 Chapter 2: Installing the system FB250 compact dome antenna mast length The below table shows the values for an FB250 compact dome antenna mast without stays or wires. Note that these values are only guidelines - always consider the environment and characteristics of the ship before deciding on the mast dimensions.

  • Page 32: Assembling The Fb250 In The 19" (48 Cm) Dome

    Chapter 2: Installing the system 2.3 Assembling the FB250 in the 19" (48 cm) Dome 2.3.1 Introduction The following instructions explain how to assemble the TracPhone FB250 antenna within the 19" (48 cm) dome, which matches the TracVision M5 satellite TV antenna. Important Do not remove the radome from the TracPhone FB250 antenna.
  • Page 33 Chapter 2: Installing the system 2.3.2 Assembling the FB250 antenna Do as follows: 1. Remove and save the three #10-24 screws securing the 19" (48 cm) dome's radome to the baseplate. Remove the radome and set it aside in a safe place.
  • Page 34 Chapter 2: Installing the system 2. Note the location of the forward (“FORE”) reference on the base of the FB250 antenna. Knowing the location of this reference point is very important throughout the assembly process. You may want to apply a temporary label to the FB250 radome to better mark the reference.

  • Page 35: Installing The Antenna

    Chapter 2: Installing the system 2.4 Installing the antenna 2.4.1 Antenna grounding You may ground the antenna using the mounting bolts. If the antenna cannot or should not be electrically connected directly to the mounting surface, you can use a separate grounding cable to make the connection between the antenna and the common ground to which the terminal is also connected.
  • Page 36 Chapter 2: Installing the system Recommended antenna cables The table below shows recommended cable types and maximum cable lengths for both TracPhone FB500 and TracPhone FB250. Cable Type Absolute maximum length G02232-D RG223-D 25 m RG214/U 50 m S 07272B-05...
  • Page 37 Chapter 2: Installing the system 2.4.3 Important mounting notes Line of sight Place the antenna with free line of sight in all directions to ensure proper reception of the satellite signal. Do not place the antenna close to large objects that may block the signal. Water intrusion After having connected the antenna cable to the antenna - ensure that the connector assembly is properly protected against seawater and corrosion.

  • Page 38: Mounting The Antenna

    Chapter 2: Installing the system 2.4.4 Mounting the antenna Overview The antenna can now be installed on the ship with the stainless steel bolts fastened to the mounting surface. Make sure that you have chosen a suitable mounting location based upon the guidelines provided in the previous sections, and taking into account the antenna dimensions shown in Appendix For information on mast mounting the FB250 compact dome antenna, see Antenna mast design for FB250 compact dome antenna on page 15.
  • Page 39 Chapter 2: Installing the system Mounting the FB250 19" (48 cm) antenna Do as follows: 1. Using the supplied mounting template or the dimensions shown below, mark the locations for the four antenna mounting bolt holes. Make certain that the “FWD” arrow is parallel with the vessel's centerline and pointed toward the bow.
  • Page 40 Chapter 2: Installing the system 3. Bring the antenna coaxial cable from belowdecks up through the center of the 19" (48 cm) dome's baseplate and connect it to the FB250 antenna's TNC connector. 4. Position the antenna assembly in place over the holes drilled in the mounting surface, with the “FORE”...
  • Page 41 Chapter 2: Installing the system 5. At each of the four baseplate mounting holes, place a 1/4" flat washer on a 1/4"-20 bolt and insert the bolt into the hole from above, as shown in the figure. 6. Secure each mounting bolt to the mounting surface using a 1/4" flat washer and a 1/4"-20 lock nut from below.
  • Page 42 Chapter 2: Installing the system Mounting the FB500 26" (66 cm) antenna Do as follows: 1. Remove the six #10-32 Phillips screws securing the radome to the baseplate. Carefully lift the radome straight up until clear of the antenna assembly and set it aside in a safe place. 2.
  • Page 43 Chapter 2: Installing the system hole location. Ensure the baseplate's “Forward” arrow (shown below) points toward the bow. Set the antenna baseplate aside. 4. Drill the four 1/2" (13 mm) bolt holes and cut out the cable access hole (following the layout in Step 2). Smooth the edges of the cable access hole to protect the cable.
  • Page 44 Chapter 2: Installing the system 7. Bring the antenna cable from belowdecks up through the cable access hole. Connect the antenna cable to the antenna's N-type connector. 8. Place the antenna baseplate over the holes drilled in the mounting surface, ensuring the baseplate's “Forward” arrow is pointing toward the bow.
  • Page 45 Chapter 2: Installing the system 11. Place the radome onto the baseplate. Secure in place with the six #10-32 screws you removed earlier. 12. Install a protective plastic screw cap over all six radome screws. 13. For details on grounding the antenna, see Antenna grounding on page 22. Mounting the FB500 35"...
  • Page 46 Chapter 2: Installing the system access hole location. Ensure the antenna's “Forward” arrow (shown below) points toward the bow. Set the antenna baseplate aside. 4. Drill the four 1/2" (13 mm) bolt holes and cut out the cable access hole (following the layout in Step 2).
  • Page 47 Chapter 2: Installing the system 7. Remove the eleven M4 screws securing the service hatch to the antenna's baseplate. Set the hatch aside in a safe place. 8. Bring the antenna cable from belowdecks up through the cable access hole. 9.
  • Page 48 Chapter 2: Installing the system 11. Place the antenna baseplate over the holes drilled in the mounting surface, ensuring the antenna's “Forward” arrow is pointing toward the bow. 12. At each of the four baseplate mounting holes, place an M10 flat washer on an M10 bolt and insert the bolt into the hole from below, as shown in the diagram.

  • Page 49: Placing The Terminal

    Chapter 2: Installing the system 2.5 Placing the terminal 2.5.1 Where to place the terminal Temperature conditions The terminal must be placed in a ventilated area with free space around all sides of the unit, except the bottom side. Ambient temperature range is –25°C to +55°C. If the terminal is installed in a location where the ambient temperature may exceed 50°C, we recommend placing the terminal where unintentional contact is avoided.

  • Page 50: Installing The Terminal

    For the TracPhone FB500 antenna the coax cable is connected with a TNC connector at the terminal end and an N connector at the antenna end. For the TracPhone FB250 antenna the coax cable is connected with a TNC connector at both ends.

  • Page 51: Ground Stud

    Chapter 2: Installing the system Ground stud To ensure that the terminal is grounded – also if the cable is disconnected from the terminal, connect an extra ground wire to the ground stud on the terminal. This ground wire must be a heavy wire or braid cable with a larger diameter than the coax cable.
  • Page 52 For further grounding information read Appendix C Grounding and RF protection on page 119. 2.6.2 Cable support systems KVH Industries offers two cable support systems. • The Basic cable support comes with the terminal as part of the delivery. It is a simple system to which you can secure your cables using cable strips.
  • Page 53 Chapter 2: Installing the system 2.6.3 Mounting the Basic cable support The Basic cable support comes with the terminal as part of the delivery. When mounted on the terminal the Basic cable support offers a number of holders to which you can secure the cables from the terminal, using cable strips.
  • Page 54 Chapter 2: Installing the system 2. Fasten the Basic cable support to the two mounting bushes close to the connector panel on the terminal, using two M4 x 6 mm countersunk screws. 3. Install the terminal as described in Installing the terminal on a bulkhead on page 43 or Installing the terminal on a desktop on page 45.
  • Page 55 Chapter 2: Installing the system 2.6.4 Mounting the Extended cable support The Extended cable support is available from KVH Industries. For part number, see Cable support on page 98. The Extended cable support offers connectors and grounding for the antenna cable, as well as a number of...
  • Page 56 Chapter 2: Installing the system 2.6.5 Installing the terminal on a bulkhead Terminal with no cable support Do as follows to mount the terminal on a bulkhead: 1. Insert four screws through the holes in the mounting bracket and into the mounting surface.
  • Page 57 Chapter 2: Installing the system Terminal with Basic cable support First mount the Basic cable support on the terminal as described in Mounting the Basic cable support on page 40. 1. Mount the terminal with the Basic cable support on the bulkhead by inserting four screws through the holes in the mounting bracket and into the mounting surface.
  • Page 58 Chapter 2: Installing the system 2.6.6 Installing the terminal on a desktop Four rubber feet make the terminal well suited for desktop installation. Simply place the terminal on a desktop and connect all cables. Make sure the grounding requirements are met. See Grounding and RF protection on page 119.
  • Page 59 Chapter 2: Installing the system Installing the terminal...

  • Page 60: Chapter 3 Connecting Power

    Chapter 3 Connecting power 3.1 Power source There are different options for the power supply: • The 24 V DC ship supply provides power for the terminal. • A 12 V DC supply provides power for the terminal. Note that the maximum allowed source impedance is much lower for a 12 V DC supply than for a 24 V DC supply.

  • Page 61: Power Cable Selection

    Chapter 3: Connecting power 3.2 Power cable selection 3.2.1 Source impedance The length of the power cable depends on the type of cable used and the source impedance of the DC power installation in the ship. The maximum allowed source impedance depends on the utilization of the power range of the terminal DC input (10.5 - 32 V DC;...
  • Page 62 Chapter 3: Connecting power 3.2.2 Power cable recommendations Overview The terminal is delivered with a power cable, which can be extended according to the recommendations below: Red: + Black: - When extending the power cable, positive and negative supply wires must be installed closely together side by side to keep cable inductance low.
  • Page 63 Chapter 3: Connecting power Calculating the maximum power cable extension For 24 V DC operation, the total impedance must be max. 500 mΩ, including the source impedance in the ship. For 12 V DC operation, the total impedance must be max. 85 mΩ, including the source impedance in the ship.
  • Page 64 Chapter 3: Connecting power Example: Ship supply voltage: 12 V DC Ship source impedance (measured): 50 mΩ Extension cable type: 4 mm (AWG 11) 85 mΩ - (50 mΩ + 10 mΩ) Max. cable extension = 0.5 x 4 mΩ/m = 3.12 m In this case, the power cable can be extended with up to 3.12 m.

  • Page 65: To Connect Power

    Chapter 3: Connecting power 3.3 To connect power 3.3.1 Connecting the power cable Do as follows: 1. Connect the power cable to the ship’s 24 V DC supply according to the recommendations in the previous section. Note If you need a remote on/off function, connect the wires from pin 2 (green wire) and 5 (orange wire) in the power connector to a switch or similar which can connect/disconnect these two pins.
  • Page 66 Chapter 3: Connecting power 3.3.2 Connecting a Remote on/off switch The terminal has a remote on/off function. When the terminal power switch is in the “on” position you can remote-control the power function. By installing a switch that can short-circuit the “Remote on/off” pins (2 and 5) in the power connector you can power the terminal on or off with this remote switch.
  • Page 67 Chapter 3: Connecting power To connect power...

  • Page 68: Chapter 4 Hardware Interfaces

    Chapter 4 Hardware interfaces 4.1 The connector panel The connector panel is placed at one end of the terminal and has the following connectors: Phone/Fax 1 Phone/Fax 2 • 1 L-Band connector for reception of maritime data • 1 Antenna connector (TNC) •...

  • Page 69: Antenna Interface On Terminal

    4.2.1 Overview The antenna interface on the terminal connects to the FB500 antenna in the TracPhone FB500 system or to the FB250 antenna in the TracPhone FB250 system. The antenna connector on the terminal is a TNC female connector placed in the connector panel.

  • Page 70: Dc Power Input

    Chapter 4: Hardware interfaces 4.3 DC power input 4.3.1 Overview The DC power input for the terminal is a 10.5 - 32 V DC; 14 - 5.5 A input with a remote on/off function. The input is protected against reverse polarity. For information on power recommendations and how to connect, see Connecting power on page 47.
  • Page 71 Chapter 4: Hardware interfaces 4.3.2 Pin-out The power connector is a Mixed D-Sub connector 7W2, control pin male / power pin male. The below table shows the pin-out for the connector and the colors of the corresponding wires. Color of wire in Mixed D-Sub connector, Pin function number...

  • Page 72: Ground Stud

    Chapter 4: Hardware interfaces 4.4 Ground stud The terminal has a ground stud with a wing nut. The ground stud is located in the connector panel and is used for grounding the terminal. For information on how to ensure proper grounding of the terminal, see Grounding the terminal on page 37 and Grounding and RF protection on page 119.

  • Page 73: Analog Phone/Fax Interface

    Chapter 4: Hardware interfaces 4.5 Analog Phone/Fax interface 4.5.1 Overview The terminal has two RJ-11 ports, which can be used for connection of analog phones, fax machines or analog modems. Phone/Fax 1 Phone/Fax 2 4.5.2 Pin-out The Phone/Fax connectors are RJ-11, 6/4 female connectors. The table and figure below show the pin-out for the connectors.

  • Page 74: Isdn Interface

    Chapter 4: Hardware interfaces 4.6 ISDN interface 4.6.1 Overview The terminal has one ISDN connector for connecting an ISDN phone or an ISDN modem. The ISDN interface supports 56/64 kbps data rate. It is configured as the network side, i.e. Rx is an input and Tx is an output. ISDN interface...
  • Page 75 Chapter 4: Hardware interfaces 4.6.2 Pin-out The figure and table below show the connector outline and pin assignments. RJ-45 female connector Pin number Pin function not connected not connected Rx+ (c) input Tx+ (d) output Tx- (e) output Rx- (f) input not connected not connected ISDN interface...

  • Page 76: Lan Interface

    Chapter 4: Hardware interfaces 4.7 LAN interface 4.7.1 Overview The terminal has four Ethernet LAN ports with Power over Ethernet (PoE). The Ethernet ports are standard IEEE 802.3 af ports using RJ-45 connectors. 4.7.2 Power over Ethernet (PoE) One power supply powers all four interfaces with a floating 48 V DC supply (44 - 57 V DC).
  • Page 77 Chapter 4: Hardware interfaces 4.7.3 Pin-out The figure and table below show the connector outline and pin assignments. Pin number Pin function RJ-45 female connector TxD+ input (positive PoE) TxD-input (positive PoE) RxD+ output (negative PoE) not connected not connected RxD- output (negative PoE) not connected...

  • Page 78: Discrete I/O Interface

    Chapter 4: Hardware interfaces 4.8 Discrete I/O interface 4.8.1 Overview The terminal has an I/O connector with 5 configurable inputs/outputs. The connector is a WieCon Type 8513S connector. A mating I/O connector is included in the delivery. Discrete I/O interface...
  • Page 79 Chapter 4: Hardware interfaces 4.8.2 Pin-out The figure and table below show the connector outline and pin assignments. WieCon Type 8513S connector Pin number Connection Default configuration GPIO 1 Ringer output, active high GPIO 2 Warning/Error output GPIO 3 Mute output GPIO 4 Radio silence input GPIO 5...
  • Page 80 7 DC output, which can be connected to a ringer, relay or similar. The output voltage is 9-15 V, 50 mA. For information on how to configure the I/O pins, see the user manual for the TracPhone FB500 and TracPhone FB250 systems. Discrete I/O interface...

  • Page 81: L-Band Interface

    Chapter 4: Hardware interfaces 4.9 L-Band interface 4.9.1 Overview The terminal has an L-Band output for automatic delivery of maritime broadcast data. Use a coax cable with an SMA connector to connect a broadcast receiver for maritime data to the L-band output. 4.9.2 Pin-out The figure below shows the pin-out for the SMA female connector.

  • Page 82: Chapter 5 Starting Up The System

    Chapter 5 Starting up the system 5.1 Using the SIM card 5.1.1 Inserting the SIM card The SIM card is provided by your Airtime Provider. Insert the SIM card as follows: 1. Open the SIM cover in the left side of the connector panel. 2.
  • Page 83 Chapter 5: Starting up the system Removing the SIM card Note When the SIM card is removed, you cannot use the BGAN menu of the IP handset nor make calls or start data sessions. Only emergency calls are allowed, and only if permitted by the network.

  • Page 84: Powering The System

    Always keep a minimum distance of 1.3 m from the TracPhone FB500 antenna and 0.6 m from the TracPhone FB250 antenna. 5.2.2 Switching the terminal off To switch off the terminal, change the position of the Power switch again.

  • Page 85: Entering The Sim Pin For The Terminal

    Chapter 5: Starting up the system 5.3 Entering the SIM PIN for the terminal 5.3.1 Overview If your SIM card requires a PIN, you have to enter a PIN to use the system. You can enter the PIN using a standard or ISDN phone, the IP handset or the web interface.
  • Page 86 Chapter 5: Starting up the system Wrong PIN Analog phone or ISDN phone: If, instead of the busy tone or dialing tone, you continue to hear 2 beeps - pause - 2 beeps - etc., it means the PIN was not accepted. Check that you have the correct PIN and try again.

  • Page 87: Operating The System

    Chapter 5: Starting up the system 5.4 Operating the system 5.4.1 General use The user manual for the TracPhone system describes general use of the system and goes through all the functions of the web interface. It also contains a brief description of how to use the IP Handset with the terminal. 5.4.2 User interfaces Overview The main user interfaces for operation of the system are...

  • Page 88: Chapter 6 Service And Repair

    Chapter 6 Service and repair 6.1 Introduction The TracPhone systems are designed to operate without preventive routine maintenance. Although the system is designed and built very service friendly, we strongly recommend that any acting service technician is trained specifically on the product.
  • Page 89 Chapter 6: Service and repair 6.2.2 Modules in the TracPhone FB500antenna Remove the top of the radome to access the antenna modules. The electronic part of the antenna consists of a number of modules. The following modules are available as spare parts. See Appendix A. •...
  • Page 90 Chapter 6: Service and repair 6.2.3 High Power Amplifier (HPA) Removing the HPA module To remove the HPA from the antenna, do as follows: 1. Disconnect the six plugs indicated in the drawing below. Remember to release connector latches on the connectors. Do not pull the wires - pull the plugs.
  • Page 91 Chapter 6: Service and repair 3. Unscrew the four finger screws on the back of the HPA and gently remove the HPA. Replacing modules...
  • Page 92 Chapter 6: Service and repair Mounting the HPA module To mount the new HPA, repeat the above procedure in reverse: 1. Fit the threaded studs on the back of the HPA into the holes in the mounting bracket on the antenna. Apply a small amount of Loctite 243 onto each of the four threaded studs before mounting the finger screws on the threaded studs.
  • Page 93 Chapter 6: Service and repair 6.2.4 Antenna Tracking Board/Low Noise Amplifier (ATB/LNA) Removing the ATB/LNA module To remove the ATB/LNA module from the antenna, do as follows: 1. Disconnect the six plugs indicated in the drawing below. Important notes: • Remember the exact position of each plug, so you do not connect to the wrong connector when installing the new module.
  • Page 94 Chapter 6: Service and repair 2. Gently lift the cable holder and release the cables. 3. Unscrew the two finger screws and gently remove the ATB/LNA module. Replacing modules...
  • Page 95 Chapter 6: Service and repair Mounting the ATB/LNA module To mount the new ATB/LNA module, repeat the above procedure in reverse: 1. Fit the threaded studs on the antenna into the holes in the sides of the ATB/LNA module, and fasten the finger screws with torque 1.2 Nm. 2.
  • Page 96 Chapter 6: Service and repair 6.2.5 GPS module Removing the GPS module To remove the GPS module from the antenna, do as follows: 1. Disconnect the plug from the GPS module. Remember to release the connector latch on the connector. Do not pull the wires - pull the plug. 2.
  • Page 97 Chapter 6: Service and repair Mounting the GPS module To mount the new GPS module, repeat the above procedure in reverse: 1. Fit the GPS module over the dedicated four threaded bushes on the mounting plate above the HPA module. 2.

  • Page 98: Chapter 7 Troubleshooting

    Chapter 7 Troubleshooting 7.1 Reset button 7.1.1 How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section. To press the Reset button, use a pointed device.
  • Page 99 Chapter 7: Troubleshooting 7.1.2 Function of the Reset button The Reset button on the terminal has the following functions: Action Function With the terminal The terminal IP address and IP netmask are running, press the temporarily set to the default value (default IP Reset button address: 192.168.0.1).
  • Page 100 Chapter 7: Troubleshooting Action Function While the terminal For service use only! is booting, press The bootloader initiates software upload. This and hold the Reset firmware upload procedure is only to be used if the button. other procedures fail due to missing or corrupted firmware.

  • Page 101: Status Signaling

    Chapter 7: Troubleshooting 7.2 Status signaling 7.2.1 Overview The TracPhone system uses event messages and light indicators to display the status of the system. 7.2.2 Light indicators Overview The terminal has a number of light indicators, placed in the panel at the top of the terminal: •...
  • Page 102 Chapter 7: Troubleshooting General status indicator functions Power indicator Behavior Meaning Steady green Power OK. Flashing green The terminal is powering up. Flashing orange The terminal is closing down. No power. Terminal indicator Behavior Meaning Steady green Ready. BGAN registration completed. Flashing green Please wait - process in progress.
  • Page 103 Chapter 7: Troubleshooting Behavior Meaning Critical error. Check the event log. If the problem is in the TracPhone system and you cannot solve it, contact your distributor and return the unit for repair if necessary. Antenna indicator Behavior Meaning Steady green Tracking.
  • Page 104 Chapter 7: Troubleshooting LAN indicator functions Activity indicator Behavior Meaning Flashing green The LAN port is active. Link/Speed indicator Behavior Meaning Green Link speed is 100 Mbps. Yellow Link speed is 10 Mbps. The link is down. PoE indicator Behavior Meaning Green The terminal is supplying power to the LAN port.
  • Page 105 Chapter 7: Troubleshooting 7.2.3 Event messages Display of event messages The terminal can detect events during POST (Power On Self Test), PAST (Person Activated Self Test) or CM (Continuous Monitoring). When the terminal detects an event that requires your action, it issues an event message.

  • Page 106: Logging Of Events

    Chapter 7: Troubleshooting 7.3 Logging of events 7.3.1 Diagnostic report When contacting KVH Industries for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select Help Desk.
  • Page 107 Chapter 7: Troubleshooting Logging of events...

  • Page 108: System Units

    Part numbers A.1 System units A.1.1 TracPhone FB500 system Item Part number TracPhone FB500 antenna 34-3052A TracPhone terminal 34-3738A A.1.2 TracPhone FB250 system Item Part number TracPhone FB250 antenna 34-3050A TracPhone terminal 34-3738A A.1.3 IP Handset & Cradle, wired Item...

  • Page 109: Spare Parts, Tracphone Fb500

    Appendix A: Part numbers A.2 Spare parts, TracPhone FB500 A.2.1 Antenna spare parts Item Part number HPA module 34-S62124671 ATB/LNA module 34-S88126533A GPS module 34-S60124765 A.2.2 Cables Item Part number Antenna cable, 30 m 34-126525-A Power cable 34-37125999-A LAN cable, 2 m 34-37203213-A Spare parts, TracPhone FB500...

  • Page 110: Spare Parts, Tracphone Fb250

    Appendix A: Part numbers A.3 Spare parts, TracPhone FB250 A.3.1 Cables Item Part number Antenna cable, 25 m 34-204567-025 Power cable 34-37125999-A LAN cable, 2 m 34-37203213-A Spare parts, TracPhone FB250...

  • Page 111: Options And Accessories

    Extended cable support kit 34-3738A-940 a. Included in the basic package for both TracPhone FB500 and TracPhone FB250. A.4.2 TracPhone FB250 mast mount kit The mast mount kit interfaces to a 1½” tube (OD 48.3 mm - absolute maximum OD 52 mm). Item...

  • Page 112: Technical Specifications

    Technical specifications B.1 Overview This chapter contains specifications for the TracPhone FB500 system and the TracPhone FB250 system including the terminal and antenna. Note For specifications and outline drawings for the IP Handset, refer to the manual for the IP handset.
  • Page 113 Appendix B: Technical specifications Item Specification EIRP Min. EIRP: 10 dBW Max. EIRP: 23 dBW Better than -12 dB/50 Ω Return loss Cable losses RF attenuation: at 1660 MHz: max. 20 dB at 54 MHz: max. 4 dB at 36 MHz: max. 3 dB DC resistance (loop): max.
  • Page 114 Appendix B: Technical specifications B.2.2 Environmental specifications Item Specification Water and dust IPX6 spray proof in all directions according to IEC 60529 and IEC 60945, no dust test. Ambient Operational: -25° to +55°C Temperature Storage: -40° to +80°C Operating humidity 100%, condensing Ice, survival Up to 25 mm of ice...
  • Page 115 Appendix B: Technical specifications Item Specification Ship motions: (MAX) Roll: 30°, period 4 sec., 0.7 g tangential Pitch: 15°, period 3 sec., 0.6 g tangential Yaw: 10°, period 5 sec., 0.3 g tangential Surge: 0.5 g Sway: 0.5 g Heave: 0.7 g Turning rate: 36°/s;...
  • Page 116 Appendix B: Technical specifications B.2.3 Antenna outline dimensions FB500 in 26" (66 cm) dome FB500 antenna...
  • Page 117 Appendix B: Technical specifications FB500 in 35" (89 cm) dome FB500 antenna...

  • Page 118: Fb250 Antenna

    Appendix B: Technical specifications B.3 FB250 antenna B.3.1 General specifications Item Specification Rx Freq. Band 1525.0 - 1559.0 MHz TX Freq. Band 1626.5 - 1660.5 MHz Channel spacing 1.25 kHz Antenna element gain 11.0 dB min. ≥ -15.5 dB/K EIRP Min.
  • Page 119 Appendix B: Technical specifications Item Specification Antenna power, Maximum 39 W operational Total antenna weight FB250 in 10.8" (27.6 cm) dome: 8.6 lbs (3.9 kg) FB250 in 19" (48 cm) dome: 20 lbs (9 kg) FB250 antenna...
  • Page 120 Appendix B: Technical specifications B.3.2 Environmental specifications Item Specification Water and dust IPX6 spray proof in all directions, no dust test. Ambient Temperature Operational: -25° to +55°C Storage: -40° to +85°C Operating humidity 100%, condensing Ice, survival Up to 25 mm of ice Wind load, max.
  • Page 121 Appendix B: Technical specifications Item Specification Vibration, life test At least 1.7 g rms for 2 hours pr. axis. Spectrum: 5 to 20 Hz: 0.05 g2/Hz, 20 to 150 Hz: -3 dB/octave Shock Half sine, 20 g/11 ms Solar radiation 1120 W/m according to MIL-STD-810F 505.4 Air Pressure,...
  • Page 122 Appendix B: Technical specifications B.3.3 Antenna outline dimensions FB250 in 10.8" (27.6 cm) dome TNC connector A: 4 pcs. M6 x 8 ø275.6 Weight: 3.9 kg. Dimensions are in mm. FB250 antenna...
  • Page 123 Appendix B: Technical specifications FB250 in 19" (48 cm) dome FB250 antenna...

  • Page 124: Minimum Distance To Transmitters

    Appendix B: Technical specifications B.4 Minimum distance to transmitters. The table below shows the minimum recommended distance to transmitters in the frequency range below 1000 MHz. Recommended distance to TracPhone antenna. Minimum distance to transmitters.

  • Page 125: Tracphone Terminal

    Appendix B: Technical specifications B.5 TracPhone terminal B.5.1 General specifications Item Specification Global services Voice 4 kbps AMBE+2 or 3.1 KHz Audio Data FB500: 64 kbps UDI Standard IP FB500: 432/432 kbps, FB250: 284/284 kbps Streaming IP FB500: 32, 64, 128, 256 kbps, FB250: 32, 64, 128 kbps Up to 160 characters Antenna interface...
  • Page 126 Appendix B: Technical specifications Item Specification LAN interface Four connectors: RJ-45 female. Conforms with IEEE 802.3 af, 10/100 Mbps. Supported cable length: up to 100 m PoE (max. 15.4 W) on each port, Total PoE power: 64 W at 24 V operation, 32 W at 12 V.
  • Page 127 Appendix B: Technical specifications Item Specification Power Input Connector: Mixed D-Sub 7W2 Nominal 12/24 VDC (10.5 - 32 V DC; 14 A - 5.5 A) Max. source impedance: 85 mΩ at 12 V, 500 mΩ at 24 V Maximum 20 A at 24 V, 5 ms (start up) Standby current Ignition function, off: max.
  • Page 128 Appendix B: Technical specifications B.5.2 Outline dimensions, terminal Connector panel and bottom view, including Basic cable support. 191.5 M4 x 6 mm (4 pcs.) Ø6 x 6 mm (4 pcs.) Ø4.5 x 6 mm (2 pcs.) Basic cable support TracPhone terminal...
  • Page 129 Appendix B: Technical specifications Side view and top view, including Basic cable support. 264.5 9.75 TracPhone terminal...
  • Page 130 Appendix B: Technical specifications End view with serial number label and heat label. Weight: 2.5 kg. Dimensions are in mm. TracPhone terminal...
  • Page 131 Appendix B: Technical specifications B.5.3 Measuring the ship source impedance Select a power outlet from the ship 24 V DC or 12 V DC system, and measure the source impedance of the ship installation as described below. Measure the voltage without load (R.var disconnected). Set the current to e.g.

  • Page 132: Grounding And Rf Protection

    Appendix C Grounding and RF protection C.1 Why is grounding required? C.1.1 Reasons for grounding Grounding the TracPhone system is required for two reasons: • Safety: Lightning protection of persons and equipment. • Protection: ESD (ElectroStatic Discharge) protection of equipment. C.1.2 Safety Fist of all grounding of the system is required for safety reasons.

  • Page 133: General About Marine Dc Systems

    Appendix C: Grounding and RF protection C.2 General about marine DC systems C.2.1 Wiring systems Two basic wiring topologies are used for marine DC system grounding: Two- Wire Return System and One Pole Grounded Return System. C.2.2 Two-wire Return System This configuration implies that no part of the circuit, in particular the battery negative, is connected to any ground potential or equipment.
  • Page 134 Appendix C: Grounding and RF protection C.2.3 One Pole Grounded Return System This configuration implies that the battery negative is bonded to a ground potential, typically at the engine negative terminal. This is done in order to polarize the DC electrical system. BATTERY BATTERY STARTER...

  • Page 135: General About Marine Grounding

    Appendix C: Grounding and RF protection C.3 General about marine grounding C.3.1 Ground terms There is great confusion about the different ground terms used when dealing with marine electrical installations. A distinction between the various terms is listed below for reference. C.3.2 DC Negative Actually not a ground but a current-carrying conductor which carries the same current that flows in the positive conductor.
  • Page 136 Appendix C: Grounding and RF protection C.3.6 RF Ground (Capacitive) Underwater ground potential that is capacitively coupled to seawater ground. Typically numerous pieces of bonded underwater metal parts such as keel (isolated), water tank, engine block etc. will act as a capacitive RF ground (that is;...

  • Page 137: Grounding Recommendations

    Appendix C: Grounding and RF protection C.4 Grounding Recommendations C.4.1 Grounding the terminal The terminal should be grounded to the ship/hull by means of a short antenna cable and a grounding kit. Further, the terminal must be grounded at its grounding stud in order to ensure proper grounding if the short antenna cable is disconnected.
  • Page 138 Appendix C: Grounding and RF protection C.4.2 Grounding the antenna You can ground the antenna to the ship/hull via one or more of its mounting bolts. Make sure to remove painting, dirt, grease etc. at the mounting holes in order to make good electrical contact to the hull. Use serrated washers when securing the mounting bolts and seal the joint with protective coating to avoid corrosion.

  • Page 139: Alternative Grounding For Steel Hulls

    Appendix C: Grounding and RF protection C.5 Alternative grounding for steel hulls The following guidelines assume a two-wire, isolated grounding arrangement; that is no part of the circuit, in particular the battery negative, is connected to any ground potential or equipment. C.5.1 Grounding the terminal The terminal must be grounded to the ship with the short antenna cable and the Grounding kit (accessories).
  • Page 140 Appendix C: Grounding and RF protection Terminal grounded at a dedicated RF ground (alternative) In this case the antenna is grounded with a separate ground cable. The ground cable must be routed parallel and close to the shielded coax cable connecting the antenna to the terminal grounding kit.

  • Page 141: Alternative Grounding For Aluminum Hulls

    Appendix C: Grounding and RF protection C.6 Alternative grounding for aluminum hulls The following guidelines assume a two-wire, isolated grounding arrangement; that is no part of the circuit, in particular the battery negative, is connected to any ground potential or equipment. C.6.1 Grounding the terminal The terminal must be grounded with the short antenna cable and the Grounding kit.
  • Page 142 Appendix C: Grounding and RF protection Alternative grounding for aluminum hulls Antenna Heavy Gauge Wire Terminal Grounding Kit RF Ground (Capacitive OR Terminal seperate ground plate) Alternative grounding for aluminum hulls...

  • Page 143: Alternative Grounding For Fiberglass Hulls

    Appendix C: Grounding and RF protection C.7 Alternative grounding for fiberglass hulls C.7.1 Grounding the terminal The terminal must be grounded with the short antenna cable and the Grounding kit (accessories). Further, the terminal must be grounded at its grounding stud in order to ensure a proper grounding if the short antenna cable is disconnected.
  • Page 144 Appendix C: Grounding and RF protection Alternative grounding for fiberglass hulls Antenna Heavy Gauge Wire Terminal Grounding Kit Terminal RF Ground Plate Alternative grounding for fiberglass hulls...

  • Page 145: Alternative Grounding For Timber Hulls

    Appendix C: Grounding and RF protection C.8 Alternative grounding for timber hulls C.8.1 Grounding the terminal The terminal must be grounded with the short antenna cable and the Grounding kit (accessories). Further, the terminal must be grounded at its grounding stud in order to ensure a proper grounding if the short antenna cable is disconnected.
  • Page 146 Appendix C: Grounding and RF protection Alternative grounding for timber hulls Antenna Heavy Gauge Wire Terminal Grounding Kit RF Ground Terminal Alternative grounding for timber hulls...

  • Page 147: Separate Ground Cable

    Appendix C: Grounding and RF protection C.9 Separate ground cable C.9.1 Ground cable - construction When dealing with electrical installations in a marine environment, all wiring must be done with double insulated, tinned, high quality and if exposed also UV resistant cables. This shall also apply to the separate ground cable mentioned in the previous paragraphs.
  • Page 148 Appendix C: Grounding and RF protection C.9.2 Ground cable - connection The ground cable must be mounted parallel (and in close proximity) to the shielded coax cable thus minimizing ground loop problems. If possible, route the coax cable and the ground cable in metal conduits bonded to the hull or within a mast (depending on the actual installation).
  • Page 149 Appendix C: Grounding and RF protection C.9.3 Isolation of the antenna from the mounting base In cases where the antenna is to be isolated from the mounting base, shoulder bushes and washers (accessories) must be used as illustrated below. Please note that the isolation has to be implemented on all four mounting bolts (including the bolt securing the ground cable).
  • Page 150 Appendix C: Grounding and RF protection The ground cable must be connected at one of the mounting/grounding bolts on the antenna as illustrated below. Remember to seal the joint with protective coating to avoid corrosion. Ground cable Isolating shoulder bush Plain washer (stainless steel) Ground cable Serrated washer (stainless steel)

  • Page 151: Rf Interference

    Appendix C: Grounding and RF protection C.10 RF interference Interference induced from nearby RF transmitters might cause system failures and in extreme cases permanent damage to the TracPhone equipment. If problems with interference from HF transmitters are encountered, it is advisable to mount ferrite clamps on the coax cable in order to provide suppression of induced RF.

  • Page 152: Electrostatic Discharge

    Appendix C: Grounding and RF protection C.11 Electrostatic Discharge In addition to the RFI attenuation, mounting ferrite clamps on the antenna cable will also slow the fast rate-of-rise of an electrostatic discharge current pulse. This might be an issue during installation (antenna cable disconnected) where different electrical potentials have had the chance to build up between the terminal and antenna.
  • Page 153 Appendix C: Grounding and RF protection Electrostatic Discharge...
  • Page 154 Appendix D Attaching a TNC or N Connector to RG214 Cable These instructions explain how to terminate an RG214 RF cable with a TNC or N-type connector. Refer to the following diagram while performing the steps in this procedure. Do as follows: 1.
  • Page 155 Appendix D: Attaching a TNC or N Connector to RG214 Cable 2. Slide the nut, washer, and rubber gasket onto the end of the cable.
  • Page 156 Appendix D: Attaching a TNC or N Connector to RG214 Cable 3. Using a utility knife, carefully strip the jacket 0.33" (8.5 mm) back from the end of the cable. Important Do not damage the braid when cutting the jacket. 4.
  • Page 157 Appendix D: Attaching a TNC or N Connector to RG214 Cable 5. Using a utility knife, carefully strip the dielectric 0.2" (5 mm) back from the end of the cable. Important Do not score the center conductor when cutting the dielectric.
  • Page 158 Appendix D: Attaching a TNC or N Connector to RG214 Cable 8. Fold the braid over the clamp and trim any excess braid that overlaps the clamp's shoulder. 9. Place the bushing, narrow insulator, and inner conductor onto the end of the cable.
  • Page 159 Appendix D: Attaching a TNC or N Connector to RG214 Cable 10. Using a soldering iron (rated for approximately 250 W), heat the inner contact and flow a small amount of solder into the bore of the inner contact to bond it to the cable's center conductor. Important Once you have soldered the inner contact to the center conductor, immediately remove heat to avoid melting the...
  • Page 160 Appendix D: Attaching a TNC or N Connector to RG214 Cable 12. Insert the end of the cable into the connector body. 13. Screw the nut into the connector body.
  • Page 161 Appendix D: Attaching a TNC or N Connector to RG214 Cable 14. Using a 16 mm open-end wrench, tighten the nut to secure the connector body onto the cable. Tighten to 10 Nm of torque. Important To avoid stressing the cable, do not rotate the cable within the connector body.

  • Page 162: Glossary

    Glossary Glossary AMSL Above Mean Sea Level Antenna Tracking Board American Wire Gauge. A means of specifying wire diameters. BGAN Broadband Global Area Network. A mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls.
  • Page 163 Glossary A figure of merit of an antenna and low noise amplifier combination expressed in dB. "G" is the net gain of the system and "T" is the noise temperature of the system. The higher the number, the better the system. GPIO General Purpose Input/Output Global Positioning System.
  • Page 164 Glossary Local Area Network Low Noise Amplifier Mbps Megabit per second PAST Person Activated Self Test. A test similar to the POST test, but activated by the user. The PAST causes the system to reset. Personal Computer Personal Identification Number. A secret numeric password shared between a user and a system, used to authenticate the user to the system.
  • Page 165 Glossary Radio Frequency Interference. A non-desired radio signal which creates noise or dropouts in the wireless system or noise in a sound system. Subscriber Identity Module.The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information, preferences and storage of text messages.
  • Page 166 Glossary Threaded Neill-Concelman. A type of RF connector used for terminating coaxial cables. The TNC connector is a threaded version of the BNC connector. The connector has a 50 Ohm impedance and operates best in the 0-11 GHz frequency spectrum. Unrestricted Digital Information.
  • Page 167 Glossary...

  • Page 168: Index

    Index Index diagnostic report, 93 dimensions alarms, 92 antenna, 103, 109 aluminum hulls terminal, 115 grounding, 128 discrete I/O interface, 65 analog phone/fax interface, 60 distance antenna antenna to GPS receiver, 14 cables, 22 antenna to radar, 11 dimensions, 103, 109 antenna to transmitters, 111 FB250, 3 between Inmarsat antennas, 14...
  • Page 169 Index grounding, 119 IP handset access, 36 connecting, 64 aluminum hulls, 128 entering PIN with, 72 antenna, 22, 125 short description, 4 cable, 134 ISDN interface, 61 fiberglass hulls, 130 items included in delivery, 7 recommendations, 124 steel hulls, 126 terminal, 124 timber hulls, 132 LAN interface, 63...
  • Page 170 Index reset button accessing, 85 part numbers, 95 functions, 86 Phone/Fax interface, 60 RF interference recommendations, 138 entering in the web interface, 73 entering with a phone, 72 entering with IP handset, 72 pin-out safety summary, iii analog phone/fax interface, 60 service, 75 antenna interface, 56 SIM card...
  • Page 171 Index timber hulls grounding, 132 tools for operation, 74 troubleshooting, 85 typography used in this manual, viii user interfaces, 74...
  • Page 172 50 Enterprise Center • Middletown, RI 02842-5279 • U.S.A. Phone: +45 45 160 180 • Fax: +45 45 160 181 Phone: +1 401 847-3327 • Fax: +1 401 849-0045 E-mail: info@kvh.dk E-mail: info@kvh.com ©2008, KVH Industries, Inc. KVH and TracPhone are registered trademarks of KVH Industries, Inc.

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