KVH Industries LTD9116MKIT User Manual page 207

Generating a diagnostic report
The diagnostic report contains relevant information for troubleshooting. When
contacting your distributor for support, please enclose this file.
To generate a diagnostic report, do as follows:
1. Click Generate report from the HELP DESK page.
In some browsers the file may open directly in your browser.
It normally takes about 1 minute, sometimes longer, to generate
Note
the report. The report may open in your browser while being
generated. Wait until the report is finished before saving the file.
To save the file, select File > Save As in your browser.
2. Choose a location for the file and save it.
Help desk and diagnostic report
Chapter 4: Using the web interface
195