Chapter 5 Troubleshooting; Getting Support - KVH Industries LTD9116MKIT User Manual

Troubleshooting
This chapter gives guidelines for troubleshooting and provides an overview of
the different means of status signalling. It has the following sections:
•

Getting support

• Uploading software
• Troubleshooting guide
• Status signalling
• Logging of events
• Reset button
• List of reserved IP subnets
• Supported AT commands for PPPoE
Getting support
Overview
If this manual does not provide the remedies to solve your problem, you may
want to contact your Airtime Provider or your local distributor.
Airtime support
If you need assistance from your Airtime Provider, please call the help desk.
To see the help desk number, enter the web interface of your terminal and
select HELP DESK. This help desk number is either taken from the SIM card or
entered manually. If no number is available under HELP DESK, check your
Airtime subscription documents for a contact number.
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