Page 1 TracPhone ® FleetBroadband FB250 & FB500 User’s Guide...
Page 2 TracPhone FB250 & FB500 User’s Guide ® ® The KVH Industries’ TracPhone FB250/FB500 system, manufactured by Thrane & Thrane, delivers high-speed data and voice communications via satellite through Inmarsat’s Broadband Global Area Network (BGAN). This user’s guide provides all of the information you need to operate, set up, and troubleshoot the system.
Page 3 Trademark Information TracPhone, KVH, and the unique light-colored dome with dark contrasting baseplate are registered trademarks of KVH Industries. Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United States. Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.
Page 4: Safety Summary
Safety summary The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment.
Page 5 On the TracPhone FB250, the minimum safety distance to the antenna panel on the focal line is 0.6 m, based on a radiation level of 10 W/m The radiation level is 100 W/m at a distance of 0.2 m from the antenna panel. Refer to the drawing below.
Page 6 Service User access to the interior of the terminal is prohibited. Only a technician authorized by KVH Industries may perform service - failure to comply with this rule will void the warranty. Access to the interior of the antenna is allowed, but only for replacement of certain modules - as described in the Installation manual.
Page 7 maintenance personnel. Do not replace components with the power cable connected. Under certain conditions, dangerous voltages may exist even with the power cable removed. To avoid injuries, always disconnect power and discharge circuits before touching them. Failure to comply with the rules above will void the warranty!
Page 8: About The Manual
About the manual Intended readers This manual is a user manual for the TracPhone FB500 system and the TracPhone FB250 system. The readers of the manual include anyone who is using or intends to use one of these two systems. No specific skills are required to operate the TracPhone system.
Page 9 describes the available menus and settings, including advanced setup of interfaces. • Troubleshooting contains a short troubleshooting guide and explains how to update software. It also describes the functions of the light indicators and the Reset button, and explains the event messages that may show in the web interface.
Page 10 Typography In this manual, typography is used as indicated below: Bold is used for the following purposes: • To emphasize words. Example: “Do not touch the antenna”. • To indicate what the user should select in the user interface. Example: “Select SETTINGS > LAN”. Italic is used to emphasize the paragraph title in cross-references.
Page 11: Table Of Contents
Table of Contents Safety summary ..............iii About the manual ............. vii Chapter 1 Introduction Welcome ................1 Features and interfaces ............3 Main units ................4 The Inmarsat BGAN system ..........10 Services and interfaces ............16 Chapter 2 Getting started Before you start ..............18 Starting up the terminal ...........20 Connecting the TracPhone FleetBroadband IP handset ..
Page 12 Table of Contents Using the IP handset ............76 Chapter 4 Using the web interface Introduction ..............78 Entering the SIM PIN in the web interface ......83 Using the Dashboard ............84 Using the phone book ............. 88 Using the Call log .............94 Handling SMS messages ..........97 Setting up the interfaces ..........
Page 13 Table of Contents List of reserved IP subnets ..........231 Supported AT commands for PPPoE ....... 232 App. A Conformity TracPhone FB500 ............237 TracPhone FB500 19" Rack ..........239 TracPhone FB250 ............241 TracPhone FB250 19" Rack ..........243 Glossary ..................245 Index ..................251 xiii...
Page 14: Chapter 1 Introduction
Chapter 1 Introduction Welcome Congratulations on the purchase of your TracPhone system! TracPhone FB500 and TracPhone FB250 are maritime broadband systems, providing simultaneous high-speed data and voice communication via satellite through the BGAN (Broadband Global Area Network).
Page 15 Chapter 1: Introduction Applications include: • Internet browsing • E-mail • Phone and fax services • Large file transfers • Video conferencing and Streaming • VPN (Virtual Private Network) access to corporate servers This chapter has the following sections: • Features and interfaces •...
Page 16: Features And Interfaces
Chapter 1: Introduction Features and interfaces The TracPhone system offers the following features and interfaces:  Simultaneous voice and data communication over BGAN  Full duplex, single or multi-user, up to: TracPhone FB500: 492 kbps TracPhone FB250: 284 kbps  Support for streaming IP at: TracPhone FB500: 8, 16, 32, 64, 128 and 256 kbps TracPhone FB250: 8, 16, 32, 64 and 128 kbps...
Page 17: Main Units
Chapter 1: Introduction Main units TracPhone FB500/TracPhone FB250 The main difference between the TracPhone FB500 system and the TracPhone FB250 system lies in the antenna. • TracPhone FB500 uses an FB500 antenna, which is a maritime BGAN Class 8 antenna. The FB500 antenna is larger and provides more bandwidth than the antenna used for the TracPhone FB250 system.
Page 18 Chapter 1: Introduction TracPhone antennas TracPhone FB500 antenna The TracPhone FB500 system uses the FB500 antenna, which is a maritime 3- axis controlled BGAN antenna. The antenna contains all functions for satellite tracking, including a GPS (Global Positioning System). A single coaxial cable carries all RF communication, supply voltage and modem communication between the antenna and the terminal.
Page 19 Chapter 1: Introduction TracPhone FB250 antenna The TracPhone FB250 system uses the FB250 antenna, which is a medium size maritime 2-axis stabilized BGAN antenna. For information on how to install the antenna, refer to the installation manual. Main units...
Page 20 Chapter 1: Introduction TracPhone terminal Overview Whether you have purchased a TracPhone FB500 system or a TracPhone FB250 system, the terminal is basically the same. For this reason this section covers both systems. The TracPhone Terminal is the controlling unit in the TracPhone system. It contains all user interfaces and LED indicators and stores configuration data.
Page 21: Sim Card
Chapter 1: Introduction Tools for setup and daily use The TracPhone FleetBroadband IP Handset can be used for displaying status, accessing a subset of controls and views, starting a streaming session and entering the PIN code for the terminal. The IP handset connects to the LAN interface of the terminal.
Page 22 Chapter 1: Introduction IP handset and cradle IP handset The IP Handset communicates using Internet Protocols (IP). The handset is not strictly dedicated to the TracPhone system, but can also be used in a public network as a standard IP telephone. The IP handset is powered directly from the LAN interface using Power over Ethernet (PoE).
Page 23: The Inmarsat Bgan System
Chapter 1: Introduction The Inmarsat BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls.
Page 24 Chapter 1: Introduction Coverage ® The Inmarsat BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system. For updated information on coverage, see Inmarsat’s home page at inmarsat.com. Inmarsat’s I4 satellite coverage 90°...
Page 25 Chapter 1: Introduction Overview of the BGAN FleetBroadband system A complete BGAN FleetBroadband system includes the TracPhone terminal with connected peripherals, a TracPhone FB500 antenna or a TracPhone FB250 antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).
Page 26 Chapter 1: Introduction The BGAN services supported by TracPhone Supported services The services currently supported by the TracPhone comprise: • A Packet-Switched (PS) connection to the Internet • A Circuit-Switched (CS) dialed connection for voice, fax or data • Short Messaging Service (SMS) •...
Page 27 Chapter 1: Introduction Circuit-Switched (dialed) service The following types of circuit-switched connection are available: • Standard Voice. A low-tariff connection for voice only. The voice signal is compressed to 4.0 kbps, which reduces the bandwidth use and consequently the tariff. •...
Page 28 Chapter 1: Introduction Service limitations SIM lock The supplier may have locked the SIM card to a specific provider. For further information, contact your supplier. Limitations in available services The services available depend on your airtime subscription. Your SIM card may not allow for all the services described in this manual.
Page 29: Services And Interfaces
Chapter 1: Introduction Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column. Interface on the terminal Service Phone/Fax LAN (PoE) ISDN Analog IP handset ISDN telephone telephone 3.1 kHz Audio G3 Fax machine...
Page 30: Chapter 2 Getting Started
Chapter 2 Getting started This chapter describes how to start up the system and make the first call or data session. It has the following sections: • Before you start • Starting up the terminal • Connecting the TracPhone FleetBroadband IP handset •...
Page 31: Before You Start
Chapter 2: Getting started Before you start Operation at high temperatures Caution! In very high ambient temperatures, do not touch areas of the terminal that are marked with this symbol. If the terminal is installed in a location where the ambient temperature may exceed 45C, we recommend placing the terminal where unintentional contact is avoided.
Page 32 Chapter 2: Getting started Connector panel The drawings below show the connector panel of each terminal version. The only difference is the Terminal block on the 19” Rack terminal. Connector panel on TracPhone terminal: Power DC input Reset button switch SIM slot L-Band Antenna...
Page 33: Starting Up The Terminal
Chapter 2: Getting started Starting up the terminal SIM card Note that the TracPhone terminal requires a SIM card dedicated to FleetBroadband. The terminal can only access the BGAN network when the right type of SIM card is installed. For information on how to insert the SIM card, refer to the installation manual.
Page 34 Chapter 2: Getting started 19” Rack terminal: Using the front power switch If you have the 19” Rack variant of the TracPhone terminal, flip the switch in the front panel to “1” to switch on the terminal. To be able to use the power switch on the front panel, you must Note leave the On/Off switch in the connector panel in the On position.
Page 35 Chapter 2: Getting started Using the ignition system Normally the ignition function is not used in maritime installations. Instead you may want to use the remote on/off function described in the next section. If you have connected the ignition system of your vessel to the I/O connector, you may leave the power switch in the “on”...
Page 36 Chapter 2: Getting started Power up completed When the terminal is switched on, the Power indicator in the LED panel of the terminal lights green. You can now access the terminal settings, but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network.
Page 37: Connecting The Tracphone Fleetbroadband Ip Handset
Chapter 2: Getting started Connecting the TracPhone FleetBroadband IP handset Power supply (PoE) The TracPhone FleetBroadband IP Handset is powered from the LAN interface, using Power over Ethernet. The total output power from all 4 interfaces is • 64 W at 24 V DC power supply •...
Page 38 Chapter 2: Getting started Starting up the TracPhone FleetBroadband IP Handset The following procedure is for the TracPhone FleetBroadband IP Handset. The procedure may be different for another type of IP handset. By default, a handset connected to the LAN interface on the terminal Note is automatically registered in the terminal and assigned the first available local number.
Page 39: Connecting A Computer
Chapter 2: Getting started Connecting a computer Before connecting to the LAN interface For the LAN interface to work without any further setup, the connected computer must be set up to obtain an IP address and a DNS server address automatically.
Page 40 Chapter 2: Getting started Connecting a computer to the LAN interface To connect a computer to the LAN interface, do as follows: 1. Power up your computer. 2. Connect your LAN cable between the network connector on your computer and one of the LAN connectors on the terminal. 3.
Page 41: Entering The Sim Pin For The Terminal
Chapter 2: Getting started Entering the SIM PIN for the terminal Do you need a SIM PIN? Depending on your SIM card, you may have to enter a SIM PIN to use the system. Your SIM PIN is supplied with your SIM card. You can enter the PIN using a standard phone or ISDN phone, the IP handset or the web interface.
Page 42 Chapter 2: Getting started Note that the menu item “Enter PIN” is only available if the terminal is waiting for a PIN. Wrong SIM PIN Analogue phone or ISDN phone: If, instead of the busy tone or dialling tone, you continue to hear 2 beeps - pause - 2 beeps - etc., it means the SIM PIN was not accepted.
Page 43 Chapter 2: Getting started Entering the SIM PIN using the web interface To enter the SIM PIN Do as follows: 1. On a computer connected to the terminal, open your browser and enter http://ut.bgan or the IP address of the terminal in the address bar (default IP address: http://192.168.0.1).
Page 44: Registering With The Bgan Network
Chapter 2: Getting started Wrong PIN You have 3 attempts to enter the PIN in the web interface, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SIM card. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.
Page 45 Chapter 2: Getting started LED indications during the registration procedure This table shows how the startup procedure is signalled with the light indicators. If an error occurs, the indicators will light yellow or red, depending on the severity of the error. For further information on the indicators, see Light indicators on page 209.
Page 46 Chapter 2: Getting started Indications in the web interface The dashboard in the web interface also shows the status during and after registration. To open the web interface, do as follows: 1. On a computer connected to the terminal, open your browser and enter http://ut.bgan or the IP address of the terminal in the address bar (default IP address: http://192.168.0.1).
Page 47: Making The First Call
Chapter 2: Getting started Making the first call When the Antenna and Terminal indicators in the LED panel on the terminal both light steady green, you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call on page 48.
Page 48 Chapter 2: Getting started • Mobile number: The mobile number of the terminal/handset you are calling. The first part of the number is always 870, which is the “country code” for the BGAN system. Example: If you are calling from Denmark and the mobile number for Standard Voice is 870772420567 on your terminal, and you want to make a Standard call to the terminal, dial 00 870 772420567.
Page 49: Standard Connection To The Internet (Default)
Chapter 2: Getting started Standard connection to the Internet (default) This section only describes a Standard Internet connection with Note default settings on the terminal. For information on other scenarios, see Connecting to the Internet on page 67. By default, the terminal does not automatically connect to the Internet when you connect your computer or other equipment to the LAN interface.
Page 50 Chapter 2: Getting started Activating the connection using the TracPhone FleetBroadband IP Handset (only handset number 0501) To activate the connection using the IP Handset, do as follows: 1. Connect the IP Handset to one of the LAN ports (preferably port 1). The handset starts up automatically.
Page 51: Chapter 3 Operating The System
Chapter 3 Operating the system This chapter describes how to use the TracPhone systems. It has the following sections: • General • Using a phone or fax machine • Multi-voice (optional) • Using a computer • Using the IP handset This chapter does not describe advanced configuration of interfaces.
Page 52 Chapter 3: Operating the system The IP handset When you connect the IP Handset to one of the LAN (PoE) connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal. The menu system in the IP handset includes the following items for the terminal: •...
Page 53: Chapter 3 Operating The System General
Chapter 3: Operating the system The web interface of the terminal The web interface is a built-in web server for setting up and controlling the terminal, using a connected computer with a browser. With the web interface you can: • Enter the SIM PIN for the terminal •...
Page 54: General
Chapter 3: Operating the system • change the SIM PIN for the terminal • set up user rights (requires administrator password) • set up remote management and activation • set up restricted dialling • set up Multi-voice For information on how to use the web interface, see Using the web interface on page 77.
Page 55 Chapter 3: Operating the system Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column. Interface on the terminal Service Phone/Fax LAN (PoE) ISDN Analog IP handset ISDN telephone telephone 3.1 kHz Audio...
Page 56: Using A Phone Or Fax Machine
Chapter 3: Operating the system Using a phone or fax machine Available interfaces Three types of voice equipment connect to the terminal: Standard analogue phone or G3 fax machine: The terminal has two phone connectors for connecting standard analogue phones or fax machines. IP handset: The terminal has four LAN connectors with Power over Ethernet for connecting IP handsets or other IP equipment.
Page 57 Chapter 3: Operating the system Selecting the call type Definition The phone connection can use one of the following call types: • Standard Voice, which is a low-tariff voice connection compressed to 4.0 kbps • 3.1 kHz Audio, which is a high quality connection used for Premium Voice or G.3 fax •...
Page 58 Chapter 3: Operating the system Selecting the default outgoing call type To select the default call type for outgoing calls, do as follows: • ISDN. Select the call type in the web interface under SETTINGS > ISDN. For further information, see Configuring the ISDN interface on page 114. •...
Page 59 Chapter 3: Operating the system Phone numbers for incoming calls The mobile numbers for your system are listed in your airtime subscription. For example, you may have • 1 number for Standard Voice • 1 number for 3.1 kHz Audio •...
Page 60: Making A Call
Chapter 3: Operating the system Making or receiving a phone call Making a call If one call is already active, you can only make a second call if you Note have Multi-voice in your subscription and it is enabled. For details on how to set up Multi-voice using the web interface, see Multi- voice on page 192.
Page 61 Chapter 3: Operating the system Receiving a call By default, all devices connected to the Phone/Fax interface, the ISDN interface or the LAN (PoE) interface will ring when one of the mobile numbers is called. Note, however, that this depends on the call type settings and on the local exchange settings.
Page 62 Chapter 3: Operating the system Making a call to the terminal By default all phones connected to the terminal will ring on Note incoming calls. However, this depends on the configuration of the interfaces in the terminal. See • Selecting the call type on page 45. •...
Page 63 Chapter 3: Operating the system Using the local exchange Before you can use the local exchange, you must enable it in the web interface of the terminal. For information on how to set up the local exchange function, see Setting up the local exchange function on page 125. The Local exchange function is not available if you have enabled Note Multi-voice.
Page 64 Chapter 3: Operating the system Making local phone calls You can make local calls between various phones connected to the terminal. Local phone numbers always start with 0. Remember the “0” at the start when you dial a local phone number. Note If you accidently dial a 3-digit number, you may get one of Inmarsat’s short dial numbers instead of a local number.
Page 65: Dialling Functions
Chapter 3: Operating the system Dialling functions Local numbers and special-purpose numbers There are a number of dialling functions available in the terminal. The following list shows the allocated special-purpose numbers for the terminal. Number Function 0 * followed by # or off-hook key Redial last called number on this interface.
Page 66 Chapter 3: Operating the system Dialling prefixes Apart from the numbers above, the terminal uses the following dialling prefixes: • 1* before the phone number will force the connection to use Standard Voice. • 2* before the phone number will force the connection to use 3.1 kHz Audio. •...
Page 67 Chapter 3: Operating the system Handling waiting calls During a call, if a second party tries to call you, you may hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is taken, the waiting call is released. In the web interface you can enable or disable the call waiting indication.
Page 68 Chapter 3: Operating the system Holding a call During a call, you may place the initial call on hold while another call is made. Different types of phone have different methods/keys for the Note functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.
Page 69: Transferring A Call
Chapter 3: Operating the system Transferring a call When you receive a call, you can transfer this call to another phone connected to the terminal. Different types of phone have different methods/keys for the Note functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.
Page 70: Sending Or Receiving A Fax Message
Chapter 3: Operating the system Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite, both fax units must be capable of handling longer delays without timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays. Sending a fax message from the terminal If the default setting in the web interface is not 3.1 kHz Audio, you Note...
Page 71 Chapter 3: Operating the system Sending a fax message to the terminal To send a fax message to the terminal, dial + <Mobile number> # • + is the international call prefix used in front of the country code for international calls.
Page 72: Multi-Voice (Optional)
Chapter 3: Operating the system Multi-voice (optional) You can add Multi-voice to your airtime subscription, enabling you to have up to 9 simultaneous calls. You must have Multi-voice in your airtime subscription, IP Handset Note software version minimum 1.13 and terminal software version minimum 1.15, in order to support the Multi-voice function.
Page 73 Chapter 3: Operating the system Handset contexts Calls to the terminal are treated differently depending on the handset context. There are 3 possible handset contexts, which are explained in this section: • Call type groups • Directly assigned handsets • Unassigned handsets The handsets are called using one of the mobile numbers received from your airtime provider.
Page 74 Chapter 3: Operating the system Directly assigned handsets The mobile numbers are assigned to individual handsets. Only the assigned handset will ring when the belonging number is called. To use this feature you must have additional numbers in your Note airtime subscription and enable the use of additional numbers in the web interface.
Page 75 Chapter 3: Operating the system Unassigned handsets These are IP handsets that are not assigned a number, and that do not belong to a call type group. Use this handset context if you want to create a group of IP handsets that can be called together. All unassigned IP handsets will ring when you call a mobile number which has not been assigned to a handset.
Page 76 Chapter 3: Operating the system Additional numbers for Multi-voice You must have Multi-voice with additional numbers in your airtime Note subscription to be able to use this feature. In addition to the phone numbers for incoming Standard Voice, 3.1 kHz Audio and UDI/RDI, your subscription may include extra phone numbers that can be assigned to specific handsets.
Page 77: Using A Computer
Chapter 3: Operating the system Using a computer Interfaces The terminal has four LAN connectors for connecting computers or other LAN equipment. For information on how to connect to the interfaces, see the installation manual for the TracPhone systems. Router function The terminal has a router function which routes traffic between the local network connected to the terminal and up to 11 network connections or PDP contexts on the BGAN network.
Page 78: Using A Computer
Chapter 3: Operating the system • Using a Standard IP connection, several users can share the data connection simultaneously. This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received. •...
Page 79 Chapter 3: Operating the system Connecting to the Internet Default setup By default, any IP device that is connected to the terminal belongs to the Default network user group. It uses a Standard shared IP connection, which you must manually activate from the web interface. For further information on network user groups, see Managing LAN network users on page 141.
Page 80 Chapter 3: Operating the system Start/stop Standard IP on the LAN interface By default, Standard IP is not automatically activated on the terminal. If you want Standard IP to be automatically activated at start-up, the administrator can enable automatic activation under SETTINGS > LAN > Network user groups.
Page 81 Chapter 3: Operating the system Start/stop Streaming IP on the LAN interface To start or stop a Streaming session, click the link with the name of your Streaming profile under STREAMING PROFILES ON LAN at the bottom of the DASHBOARD. The Streaming link is only available if your network user group Note includes a Streaming profile.
Page 82 Chapter 3: Operating the system Accessing the terminal from a remote location Preparing the terminal for remote management There are three steps you must go through before you can access the terminal from a remote location: 1. Set up the terminal for control from a remote location as described in Remote management on page 185.
Page 83 Chapter 3: Operating the system Activating a data connection with an SMS To be able to activate a data connection on the terminal from a remote location, the terminal must be set up as described in Remote activation on page 187. Send an SMS to the mobile number of the terminal.
Page 84 Chapter 3: Operating the system • <incoming port> is the port you defined in Remote management on page 185. Example: If the IP address of the terminal is 161.30.180.12 and the incoming port number defined in the Remote management page in the web interface is 8080, enter http://161.30.180.12:8080.
Page 85 Chapter 3: Operating the system Using PPPoE (Point-to-Point Protocol over Ethernet) Overview You can establish a PPPoE connection to the BGAN network using the TracPhone system. Use PPPoE if you want to control your connection independently of the web interface and the IP handset. Possible applications are: •...
Page 86 Chapter 3: Operating the system Configuring the connected equipment for PPPoE To use PPPoE with your TracPhone system, first enable PPPoE in your terminal. Refer to Enabling PPPoE (Point-to-Point Protocol over Ethernet) on page 109. After enabling PPPoE in the terminal, you must configure your equipment. How to do this depends on the type of equipment.
Page 87 Chapter 3: Operating the system If you need a certain service, for example a Streaming class, you must type in a specified text string when asked for a service name. The following table shows the service names supported by the terminal. Text to type in the Function Service Name field...
Page 88: Using The Ip Handset
Chapter 3: Operating the system Tracking the terminal The TracPhone system can be used for tracking purposes. You can set up the terminal to report its position to a server at certain time intervals or after moving a specified distance. To use the tracking feature you must either set up a tracking server or get a tracking solution from your service provider.
Page 89: Chapter 4 Using The Web Interface
Chapter 4 Using the web interface This chapter describes how to use the web interface to operate, set up and configure your TracPhone system. It has the following sections: • Introduction • Entering the SIM PIN in the web interface •...
Page 90: Introduction
Chapter 4: Using the web interface Introduction The web interface What is the web interface? The web interface is built into the terminal and is used for operating, setting up and configuring the system. You can access the web interface from a computer with a standard Internet browser.
Page 91: Chapter 4 Using The Web Interface Introduction
Chapter 4: Using the web interface Proxy settings when accessing the web interface If you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish.
Page 92: Accessing And Navigating The Web Interface
Chapter 4: Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface, do as follows: 1. Connect your computer to the terminal. 2. Start up the terminal. For details, see Getting started on page 17. 3.
Page 93 Chapter 4: Using the web interface Overview of the web interface When the web interface opens, the title bar shows the name of the product. The web interface consists of the following sections. Icon bar Contents section Title bar Status field Navigation pane...
Page 94 Chapter 4: Using the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface: Icon Explanation A new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail. For further information, see Receiving a message on page 100.
Page 95: Entering The Sim Pin In The Web Interface
Chapter 4: Using the web interface Entering the SIM PIN in the web interface Do you need a SIM PIN? You may not have to enter a SIM PIN to access the terminal. This Note depends on whether or not the use of a SIM PIN is enabled on your SIM card.
Page 96: Using The Dashboard
Chapter 4: Using the web interface Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna. For information on how to start or stop your data sessions from the Dashboard, see Connecting to the Internet on page 67.
Page 97 Chapter 4: Using the web interface Properties The PROPERTIES section of the DASHBOARD shows the following information: • Airtime provider. The name of your Airtime Provider. • GPS position. The GPS position of your TracPhone system. In some cases, the BGAN network does not allow the position to Note be displayed to the user.
Page 98 Chapter 4: Using the web interface • Current satellite. The satellite to which the system is currently logged on. • Unit serial number. The serial number of the terminal. • Software version. The version of the software embedded in the terminal. •...
Page 99 Chapter 4: Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. The counters for calls and data sessions are only intended as a guide Note and cannot be used for direct comparison with your airtime bill.
Page 100: Using The Phone Book
Chapter 4: Using the web interface Using the phone book General usage Overview In the phone book you can: • Look up phone numbers. • Look up short-dial numbers for easy dialling from a handset. • Modify or delete existing names and phone numbers, or add new names and phone numbers.
Page 101 Chapter 4: Using the web interface Accessing the phone book To access the phone book, select PHONE BOOK from the left navigation pane. The phone book shows all entries with entry number, name and phone number. Empty place holders are also included. To sort the phone book, click the title of the column you wish to sort by.
Page 102 Chapter 4: Using the web interface Short dial The entry number in the phone book is the Short dial number. When making a call from the terminal you can use this number instead of dialling the entire phone number. Simply dial 00 <short dial> followed by # or off-hook key. Example: To call the third entry in the phone book from an analogue phone, take the phone off hook and dial 003 #.
Page 103: Editing Phone Book Entries
Chapter 4: Using the web interface Editing phone book entries Adding a new entry To add a new entry, do as follows: 1. In the phone book, locate the empty entry number where you want to add the new phone number and click New. 2.
Page 104 Chapter 4: Using the web interface Viewing and editing the mobile numbers The mobile numbers are the phone numbers to use when making a call to the terminal. To view the mobile numbers To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane.
Page 105 Chapter 4: Using the web interface Additional numbers: If you have additional numbers in your subscription, you can enter them as well. Below is an example of a Mobile numbers list with additional numbers. To enter or edit the mobile numbers To enter or edit the mobile numbers, click Edit at the bottom of the page, type in the numbers received from your Airtime Provider and click OK.
Page 106: Using The Call Log
Chapter 4: Using the web interface Using the Call log If power to the system is interrupted, the information on the Note currently ongoing calls (connection time) and data sessions (transferred data) cannot be saved. This could mean that the airtime and bandwidth usage registered in the Call log will be inaccurate and there is a risk of being charged for more airtime than registered in the web interface.
Page 107: Using The Call Log
Chapter 4: Using the web interface Exporting the call log You can export the call log file and save it on your computer for archiving, surveillance or other tracking purposes. The call log holds information on all calls and data sessions since the call log was last cleared.
Page 108 Chapter 4: Using the web interface For information on the available types of service, see The BGAN services supported by TracPhone on page 13. The estimated charge is based on your entries under Note ADMINISTRATION > Call charges. KVH Industries does not take responsibility for the correctness of this estimated charge.
Page 109: Handling Sms Messages
Chapter 4: Using the web interface Handling SMS messages Sending an SMS message If the terminal is not online when you attempt to send a Important message, the message is moved to the Outbox instead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online.
Page 110: Handling Sms Messages
Chapter 4: Using the web interface If the message text is too long for one SMS, the message is sent as two or more SMS messages. The field below the message field shows the number of SMS messages used to send the message. 4.
Page 111: Options For Messages In The Sent Folder
Chapter 4: Using the web interface Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent. To access the Sent folder, select MESSAGES > Sent from the navigation pane. The Status column shows the status of each message, if you have selected Delivery notification when sending the message.
Page 112: Receiving A Message
Chapter 4: Using the web interface Sending an SMS message to the terminal You can send an SMS message to the terminal e.g. from a mobile phone, using one of the mobile numbers for voice. Dial + <Mobile number> The first part of the mobile number is always 870, which is the “country code” for the BGAN system.
Page 113: Options For New Sms Messages
Chapter 4: Using the web interface Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message: •...
Page 114: Configuring Message Settings
Chapter 4: Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message.
Page 115 Chapter 4: Using the web interface Viewing or changing SMS service centre number The SMS service centre number identifies the SMS service centre used when sending and receiving SMS messages. The SMS service centre number is stored on the SIM card. •...
Page 116: Setting Up The Interfaces
Chapter 4: Using the web interface Setting up the interfaces The SETTINGS page (Antenna properties) The SETTINGS page shows properties of the connected antenna and contains a field for enabling or disabling the L-Band interface on the terminal. To access the SETTINGS page, select SETTINGS from the left navigation pane. If the HPA module in the antenna has been replaced the Antenna Note serial number field shows “0”.
Page 117: Setting Up The Interfaces
Chapter 4: Using the web interface Enabling or disabling the L-Band interface The L-Band interface is used for connecting a broadband receiver for reception of position data. To enable or disable the L-Band interface, do as follows: 1. In the L-BAND CONNECTOR field of the SETTINGS page, select Enable or Disable.
Page 118 Chapter 4: Using the web interface You can also set up the local IP address used by the connected devices to access the terminal. The drawing below shows the default setup. Local IP addresses (default setup) Device 1 assigned by the 192.168 .0.1 terminal (DHCP) Terminal...
Page 119 Chapter 4: Using the web interface • If you select Enabled, the terminal assigns dynamic IP addresses to devices connected to the terminal. • If you select Disabled, you need to set up a static IP address in the connected device. A number of IP subnets cannot be used in connected devices Note because they are reserved for internal use in the terminal.
Page 120 Chapter 4: Using the web interface 1. Select LAN > Port forwarding in the left navigation pane. 2. Select Enabled to generally enable port forwarding. 3. Type in the Incoming port range. 4. Type in the Destination IP address, which in this example is the IP address of the mail server: 192.168.0.100.
Page 121 Chapter 4: Using the web interface Enabling PPPoE (Point-to-Point Protocol over Ethernet) What is PPPoE By using PPPoE, users can virtually “dial” from one machine to another over an Ethernet network, establish a point to point connection between them and then securely transport data packets over the connection.
Page 122 Chapter 4: Using the web interface 3. Select the APN to use for PPPoE. You have the following options: • SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements. •...
Page 123 Chapter 4: Using the web interface 2. Click Add. 3. Enter the values for your device. • Destination: The IP address you want to route to. • Netmask: The netmask you want to route to. • Gateway: The gateway, e.g. the address of a wireless access point or router to which the destination device is connected.
Page 124 Chapter 4: Using the web interface Configuring the Phone/Fax interface To configure the Phone/Fax interface do as follows: 1. Select SETTINGS > Phone/Fax from the left navigation pane. 2. If you have additional numbers from your airtime provider and you want to assign them to the Phone/Fax ports, use the Assigned number drop down list to select the number you want to use for each port.
Page 125 Chapter 4: Using the web interface The call types are described in more detail in Selecting the call type on page 45. • For Incoming calls, you can select Standard or 3.1 kHz Audio or both. If you select both, any device connected to the Phone/Fax interface will react (ring) on incoming calls.
Page 126: Configuring The Isdn Interface
Chapter 4: Using the web interface Configuring the ISDN interface For information on how to set up call services (supplementary Note services), see Setting up call services on page 119. These settings apply to both the Phone/Fax interface, the ISDN interface and the LAN w.
Page 127 Chapter 4: Using the web interface 3. Set the call type(s) for incoming calls. You can select Standard, 3.1 kHz Audio, UDI and/or RDI. Note that TracPhone FB250 only supports Standard or 3.1 kHz Audio. Connected devices will only receive incoming calls with the call Note types that are selected here.
Page 128 Chapter 4: Using the web interface Example: You have two devices connected to the ISDN interface. One is programmed with the numbers 1* and 0401, the other is programmed with 1* and 0402. In the web interface, you select the MSN number 1* under Standard.
Page 129: Setting The Common Interface Settings
Chapter 4: Using the web interface Setting the common interface settings Overview The settings under COMMON are common for all interfaces. In order to use the common Access Point Name for an interface, you Note must select Common for the APN setting when setting up the network user group.
Page 130 Chapter 4: Using the web interface To set up the common interface settings To set up the common interface settings, do as follows: 1. Select SETTINGS > Common. 2. Select the APN. You have the following options: • SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements.
Page 131: Setting Up Call Services
Chapter 4: Using the web interface • If you select Disabled, your Streaming connection will not be buffered. This means the data is delivered immediately, but may vary slightly in transmission speed. 4. Click Apply. Setting up call services Overview The setup of call services is also common for all interfaces.
Page 132 Chapter 4: Using the web interface To set up call forwarding, do as follows: 1. Select SETTINGS > Common > Call forward from the left navigation pane. 2. Click OK next to Read current settings to display the phone numbers for call forwarding for the subscription.
Page 133 Chapter 4: Using the web interface Call barring Do as follows to bar incoming and/or outgoing calls to and from the terminal: 1. Select SETTINGS > Common > Call barring from the left navigation pane. 2. Click OK next to Read current settings, to make sure the page is updated. 3.
Page 134: Call Waiting
Chapter 4: Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Call waiting from the left navigation pane. 2.
Page 135 Chapter 4: Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Line identification from the left navigation pane.
Page 136 Chapter 4: Using the web interface Closed user group Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group. To define the settings for these user groups, do as follows: 1.
Page 137 Chapter 4: Using the web interface 4. To allow outgoing access for the activated user group(s), select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP. Note that if you selected Subscribed above, this setting will not be used. 5. Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up.
Page 138 Chapter 4: Using the web interface To set up the local exchange, do as follows: 1. Select SETTINGS > Common > Local exchange from the left navigation pane. 2. Type in the default number. Incoming calls are transferred to this local number if •...
Page 139 Chapter 4: Using the web interface Managing IP handsets Overview The terminal has 4 LAN (PoE) connectors for connection of IP handsets or other IP equipment. You may connect your IP handsets directly to the LAN interfaces or use a PoE switch to connect more handsets. The TracPhone terminal supports connection of up to 16 handsets.
Page 140 Chapter 4: Using the web interface 2. In the web interface, select SETTINGS > IP handsets. 3. If you want to change the password, click Edit next to the number you want to use. 4. Enter the password you want for your IP handset. The TracPhone FleetBroadband IP Handset only supports Note numbers (no letters) in the password.
Page 141 Chapter 4: Using the web interface 7. Select Configure next to a IP Handset to access the built-in web interface of the IP handset. The web interface of the IP handset opens. It is very similar to the web interface of the terminal, but has a handset icon in the top left corner. With the web interface of the IP handset you can access the internal settings of the IP handset.
Page 142 Chapter 4: Using the web interface Setting the call types for IP handsets In the Call settings page you can set the call types for each local number and see whether Restricted dialling is enabled for that number. For further information on Restricted dialling, see Restricted dialling on page 190.
Page 143 Chapter 4: Using the web interface 3. For each handset, select the call types you want to enable for incoming and outgoing calls. The call types are described in more detail in Selecting the call type on page 45. • For Incoming calls, you can select Standard or 3.1 kHz Audio or both.
Page 144 Chapter 4: Using the web interface 2. Select the IP Handset compatibility as follows: • If you are connecting your TracPhone FleetBroadband IP Handset(s) through a separate router with NAT, select Version 1.8 or newer and use TracPhone FleetBroadband IP handsets with software version 1.8 or newer.
Page 145 Chapter 4: Using the web interface Configuring the discrete I/O interface I/O pins and their functions The I/O interface on the terminal has 5 configurable I/O pins. You can set up the function of each pin in the web interface. The default functions of the I/O pins are as follows: Pin 1: Ringer output.
Page 146 Chapter 4: Using the web interface • Normally Open: The internal switch at pin 2 is normally open (no connection to ground). When an alarm occurs, the switch is closed (connected to ground). The switch is opened again when all warnings/errors are cleared. Pin 3: Mute output.
Page 147 Chapter 4: Using the web interface • Active high (default): Connect pin 5 permanently to Ground. Connect pin 8 to positive DC voltage (10.5-32 V DC) when the ignition is on. To switch off, disconnect pin 8 from the positive DC voltage. •...
Page 148 Chapter 4: Using the web interface Configuring the I/O interface To configure the I/O pins, do as follows: 1. Select SETTINGS > Discrete I/O. 2. For each pin you want to use, select Enabled. 3. For each pin, select the function of the pin. Refer to the previous section, I/O pins and their functions on page 133.
Page 149 Chapter 4: Using the web interface 6. If you are using a Mute output, select the call types (both incoming and outgoing) that should activate the Mute function under MUTE OUTPUT. 7. Click Apply. Setting up Tracking The TracPhone system can be used for tracking purposes. You can set up the terminal to report to a server at certain time intervals or after moving a specified distance.
Page 150 Chapter 4: Using the web interface 1. Select SETTINGS > Tracking. Setting up the interfaces...
Page 151 Chapter 4: Using the web interface 2. Type in the Server IP address, Server port, Client port and Encryption key for your server connection. • IP address. The IP address of the server that the TracPhone terminal will report to. •...
Page 152 Chapter 4: Using the web interface 7. Under Distance report, select Enabled or Disabled and type in the following: • When moved. Enter the distance the vessel should be moved before sending a report. • Max one report per. Enter the minimum time that should pass between two reports.
Page 153: Managing Lan Network Users
Chapter 4: Using the web interface Managing LAN network users Introduction The network management system With the built-in router functionality the system offers a flexible use of the data channel of the BGAN service. You can configure the use of the data channel by defining network user groups and profiles.
Page 154: Managing Lan Network Users
Chapter 4: Using the web interface Network user groups The network management system divides the users of the terminal into network user groups. Each network user group has a profile which determines how the users connect to the Inmarsat BGAN network. The network user groups can allow or restrict certain services for different users.
Page 155 Chapter 4: Using the web interface the terminal establishes a packet data connection (PDP context) with the settings defined in the belonging network user group, and the device is ready for use with the terminal. Access to the network management settings Access to the network management settings requires an administrator password.
Page 156 Chapter 4: Using the web interface Editing a network user group For further explanation of the terms used below, see Definitions for network terms on page 154. For further explanation of the terms used below, see Definitions for Note network terms on page 154. To edit a network user group, do as follows: 1.
Page 157 Chapter 4: Using the web interface 2. Click Edit next to the network user group you want to set up. Managing LAN network users...
Page 158 Chapter 4: Using the web interface 3. Type in a name for the group. 4. Select Enabled or Disabled. 5. Select the type of Internet connection. • Router mode means the connection will be shared with other users, and the NAT module of the terminal will make the necessary address translations.
Page 159 Chapter 4: Using the web interface There are four options for setting the APN. Unless you have special requirements, it is recommended to use the SIM default, or to set the common APN to SIM default, and then select Common here. You have the following options: •...
Page 160 Chapter 4: Using the web interface Select a profile from the Primary scroll list. This profile is used by this network user group as a first choice, when possible. If you have selected and started a Streaming connection as Important your primary profile, the LAN interface will be running a Streaming connection until you stop it or disconnect the interface.
Page 161 Chapter 4: Using the web interface Managing network devices Overview A network device, in this context, is an Ethernet hardware device, identified by its unique MAC address. When a network device with dynamic IP address is connected to the terminal, it is automatically listed in the Network devices list.
Page 162 Chapter 4: Using the web interface Locking an IP address to a MAC address When the device is locked to an IP address, the terminal will always assign this IP address to the MAC address of this device (if DHCP is enabled and the Internet connection is not a Bridge mode connection).
Page 163 Chapter 4: Using the web interface Adding or editing an entry in the network classification table To add a new entry to the table or to edit an existing entry, do as follows: 1. Select SETTINGS > LAN > Network classification table. If you are prompted, enter the administrator user name and password.
Page 164 Chapter 4: Using the web interface 2. Click Edit next to the entry you want to edit, or click Add at the bottom of the list. 3. Click Add next to a network device you want to use, or type in the MAC address manually at the top of the page.
Page 165 Chapter 4: Using the web interface Removing an entry in the network classification table In the network classification table, click Delete next to the entry you want to delete. Changing the priority in the network classification table To change the priority of an entry, click the up or down arrow next to the entry. Connections are evaluated in the order they are listed.
Page 166 Chapter 4: Using the web interface Definitions for network terms APN (Access Point Name) APNs are provided from the Airtime Provider. They may also be defined on the SIM card The APN is used by the network user to establish a connection to the required external network.
Page 167 Chapter 4: Using the web interface Profiles A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted on an interface. For example, a profile is used to define whether a connection should be a Standard or Streaming connection.
Page 168 Chapter 4: Using the web interface Starting/stopping data sessions The administrator can start and stop data sessions for all network user groups connected to the terminal. To start or stop a data session, do as follows: 1. Select CONNECT. When you are prompted, enter the administrator user name and password.
Page 169: Uploading Software
Chapter 4: Using the web interface Uploading software Introduction The next pages describe how to upload software from your computer to the terminal and how to download the latest software version from the Internet to your computer. You can upload software from your computer to the terminal without entering the PIN.
Page 170: Uploading Software
Chapter 4: Using the web interface The UPLOAD page opens. 3. In the field UPLOAD SOFTWARE TO TERMINAL, click Browse... 4. Browse to the new software version and accept it. 5. Click the Upload button. Note that the upload procedure takes a couple of minutes. When upload is done, your terminal automatically restarts with Note the new software.
Page 171: Downloading Software From The Internet
Chapter 4: Using the web interface Downloading software from the Internet The terminal uses your BGAN airtime subscription to download Important the new software from the Internet. Note that it can take several minutes to download the software. To download the latest software from the Internet to the terminal, do as follows: 1.
Page 172 Chapter 4: Using the web interface The terminal will now connect to the Internet through the BGAN network, using your airtime subscription. It may take a minute or two to obtain the new software version. When the new software version is found, the web interface shows the new software version and a link for downloading the software.
Page 173: Selecting The Preferred Bgan Satellite
Chapter 4: Using the web interface Selecting the preferred BGAN satellite Overview By default the terminal is set up to automatically find the most appropriate satellite to connect to (“Auto” mode). However, if you are located in an area with more than one BGAN satellite available, you can select the satellite you prefer to use when registering on the BGAN network.
Page 174 Chapter 4: Using the web interface The TracPhone terminates all ongoing connections and deregisters from the current satellite before registering on the new satellite. If you have selected a satellite, your TracPhone system will only try to Note establish a connection to the selected satellite. This means that if the antenna is outside the coverage area for that satellite, the TracPhone system will not be able to register with the BGAN network.
Page 175: Selecting The Language
Chapter 4: Using the web interface Selecting the language The default language of the web interface is English. You can change the language to French, German, Russian, Spanish, Mandarin (Chinese) or Japanese. To change the language, do as follows: 1. Select SETTINGS > Language. 2.
Page 176: Administration
Chapter 4: Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password. To log on as administrator, do as follows: 1. Select ADMINISTRATION from the left navigation pane. 2. Enter the Administration user name and password. The default user name is admin and the default password is 1234.
Page 177 Chapter 4: Using the web interface 3. Click Logon. The Administration page is now updated to let you change the user name and password, Save/load a configuration or log off Administration. Resetting the administrator password If you have forgotten the administrator password, do as follows: 1.
Page 178 Chapter 4: Using the web interface 1. After entering the administrator user name and password in the ADMINISTRATION page, locate the section Change administrator logon. 2. Type in the existing user name. 3. Type in the new password and retype it on the next line. 4.
Page 179 Chapter 4: Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type and software version, you can save your current configuration to a file, which can then be loaded into the other terminal.
Page 180 Chapter 4: Using the web interface Call charges If you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions. KVH Industries does not take responsibility for the correctness of the Note estimated charges.
Page 181 Chapter 4: Using the web interface 3. Enter the tariff for each of the services. 4. Click Apply. The entered tariffs are used for estimating the charges for calls and data sessions. The estimated charge is listed for each call or data session in the call log.
Page 182: Data Limits
Chapter 4: Using the web interface Data limits You can set a limit for the use of data services with the TracPhone system. You either specify a maximum number of MB for the standard data connection, and/or a time interval from start to end for a streaming connection. If you have entered the call charges in the menu Call charges, the system automatically calculates and displays the maximum charges for your data sessions.
Page 183: Using Profiles
Chapter 4: Using the web interface 6. Click Apply to save the settings. Using profiles What is a profile? A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted. For example, a profile is used to define whether the connection is a Streaming connection or a Standard connection.
Page 184 Chapter 4: Using the web interface Selecting the profiles for a network user group When you set up a network user group, you select the profiles to use for that network user group. You select a Primary profile and optionally one or more Secondary profiles.
Page 185 Chapter 4: Using the web interface Defining new profiles When you define your profiles you can select Subscribed for many of the settings. If you select Subscribed, the value given in your Airtime subscription is automatically used. For TracPhone FB250, the maximum Streaming bit rate is 128 kbps. Note To define a new profile, do as follows: 1.
Page 186 Chapter 4: Using the web interface 2. Click Edit next to one of the user defined profiles. 3. Fill in the name you want for your profile. Administration...
Page 187 Chapter 4: Using the web interface 4. Select the Traffic class from the drop-down list. For best performance, choose the right traffic class for your Important application. In general, Standard IP (Background) is best suited for TCP/IP applications, and Streaming IP is best suited for UDP traffic, e.g.
Page 188 Chapter 4: Using the web interface 6. In the Delivery order field, select from the scroll list whether or not data should be delivered in the same order it was sent. Yes means the data packets are delivered in the same order they were sent. 7.
Page 189: Using Traffic Flow Filters
Chapter 4: Using the web interface Using traffic flow filters Purpose of the traffic flow filters The purpose of the traffic flow filters is to assign different priorities to different types of traffic in order to optimize performance. Example: When you are browsing the Internet a Standard IP connection is normally sufficient.
Page 190 Chapter 4: Using the web interface Defining traffic flow filters To define the traffic flow filters, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Traffic flow filters. 2. Click the link New entry. 3. Select a number in the Eval.Prec. Index drop-down list. The evaluation precedence index defines the order in which the traffic flow filters are applied to packets.
Page 191 Chapter 4: Using the web interface The available profiles are the profiles listed under ADMINISTRATION > Profiles. 5. Fill in one or more of the following fields to define the filter. The allowed ranges appear in hover text when you pass the mouse over the fields.
Page 192 Chapter 4: Using the web interface Example of a list of traffic flow filters Below is an example of a list of traffic flow filters. In this example, data packets are filtered in the following order: 1. The filter with evaluation precedence index 0 checks for UDP packets (protocol number 17), in the port range 2455-5000.
Page 193 Chapter 4: Using the web interface Setting up the use of SIM PIN in the terminal Enabling or disabling the use of a SIM PIN To enable or disable the use of a PIN to access the terminal, do as follows: 1.
Page 194 Chapter 4: Using the web interface Changing the SIM PIN To change the PIN used to access the terminal, do as follows: 1. Select ADMINISTRATION > SIM PIN. 2. Under CHANGE PIN type in the Old PIN. 3. Type in the New PIN and retype it on the next line. 4.
Page 195: Setting Up User Permissions
Chapter 4: Using the web interface Setting up user permissions You can allow or deny users who are not administrators access to certain functions and make these pages read-only. This is useful if you want to protect the system against unintended changes. Study this screen thoroughly and decide to which areas of the system you want to give non-administrator users access.
Page 196 Chapter 4: Using the web interface 2. For each item under ALLOW USERS TO:, select • yes to allow access or • no to block access to the settings. Change general settings means change the settings on the SETTINGS main page, that is enabling/disabling the L-Band interface.
Page 197: Remote Management
Chapter 4: Using the web interface Remote management You can set up the terminal so that it can be controlled from a remote location, either using the web interface or AT commands. To set up the terminal for remote management, do as follows: 1.
Page 198 Chapter 4: Using the web interface 2. Select whether remote access should be Enabled or Disabled for the web server and/or for AT commands. 3. Type in the Incoming port numbers to use for the web server and for AT commands.
Page 199: Remote Activation
Chapter 4: Using the web interface Remote activation If you want to remotely control the terminal, it must have activated a connection. You can do this by sending an SMS to the terminal. The terminal must be powered up and logged on to the satellite services to receive the SMS and then start the connection.
Page 200 Chapter 4: Using the web interface 2. Select whether remote activation should be Enabled or Disabled. 3. Select whether confirmation by SMS should be Enabled or Disabled. 4. Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are allowed.
Page 201 Chapter 4: Using the web interface Link monitoring You can monitor the external IP connection of the TracPhone system using the link monitoring feature. With this feature activated, the terminal will send out ping commands (ICMP Echo Requests) to a server of your choice. Link monitoring is only performed on data connections with the Note Default network user group (see Setting up the network user groups...
Page 202 Chapter 4: Using the web interface When a data session is started with the Default network user group, the terminal will start sending ping commands to the Primary IP address the number of times specified at Retries. If no response is received, it will send the same number of ping commands to the Secondary IP address, if available.
Page 203 Chapter 4: Using the web interface 1. From the left navigation pane, select ADMINISTRATION > Restricted dialing. 2. Select whether restricted dialing should be Enabled or Disabled. 3. Type in the allowed numbers or masks in the entry fields. The numbers or masks must be max. 32 digits and may start with +. No other special characters are allowed.
Page 204 Chapter 4: Using the web interface Multi-voice If you wish to have more simultaneous voice calls, you can add Multi-voice to your airtime subscription. When Multi-voice is enabled in your terminal, you can have up to 9 simultaneous calls using IP Handsets (max. 6 for TracPhone FB250). Enabling Multi-voice You must have Multi-voice in your airtime subscription and the Note...
Page 205 Chapter 4: Using the web interface terminal. Refer to the manufacturer documentation for your Multi-voice PBX. 3. If you want to assign additional numbers, select Use additional numbers. You must have additional numbers in your subscription and Note enter the additional numbers under PHONE BOOK > Mobile numbers.
Page 206: Help Desk And Diagnostic Report
Chapter 4: Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card.
Page 207 Chapter 4: Using the web interface Generating a diagnostic report The diagnostic report contains relevant information for troubleshooting. When contacting your distributor for support, please enclose this file. To generate a diagnostic report, do as follows: 1. Click Generate report from the HELP DESK page. In some browsers the file may open directly in your browser.
Page 208: Event Logging And Self Test
Chapter 4: Using the web interface Event logging and self test Viewing the Event list or the Event log Overview When an event is registered, the web interface shows an event icon the icon bar as long as the event is active. The Event list only shows events that are currently active, whereas the Event log shows the history of events that have occurred.
Page 209: Event Logging And Self Test
Chapter 4: Using the web interface Self test The Self test performs system test on the TracPhone system, similar to the tests that are performed during the Power On Self Test (POST). The terminal will reboot when performing the self test. All Important ongoing calls or data sessions will be terminated.
Page 210: Site Map
Chapter 4: Using the web interface Site map The web interface also offers a site map page. Use this page to get an overview of the submenus. To access the site map, select SITE MAP from the left navigation pane. Click on items in the site map to go directly to the relevant location.
Page 211: Chapter 5 Troubleshooting
Chapter 5 Troubleshooting This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signalling. It has the following sections: • Getting support • Uploading software • Troubleshooting guide • Status signalling • Logging of events •...
Page 212: Uploading Software
Chapter 5: Troubleshooting System support If you need assistance with problems caused by the terminal or antenna, please call a distributor in your area. You can find a certified dealer or distributor near you by visiting KVH's web site: www.kvh.com/wheretogetservice. Uploading software Viewing software version status To view the version of the embedded software in the terminal, do as follows:...
Page 213: Troubleshooting Guide
Chapter 5: Troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible Cause Remedy No signal or The view to the Make sure the antenna has a clear weak signal from satellite is blocked.
Page 214: Troubleshooting Guide
Chapter 5: Troubleshooting Problem Possible Cause Remedy 256 kbps The elevation angle to Availability of 256 kbps Streaming can Streaming does the satellite is too low. only be guaranteed in areas with high not work elevation. 128 kbps The elevation angle to Availability of 128 kbps Streaming on Streaming does the satellite is too low.
Page 215 Chapter 5: Troubleshooting Problem Possible Cause Remedy Multi-voice: The mobile number is Check that all mobile numbers from Voice call is not not correctly typed your airtime subscription are correctly put through into the web interface. typed into the web interface. See Viewing and editing the mobile numbers on page 92.
Page 216 Chapter 5: Troubleshooting Problem Possible Cause Remedy A Phone/Fax The cable is not Connect the cable. connection properly connected cannot be The cable type or For information on the correct type of established. connector type is not connector and cable, refer to the correct.
Page 217 Chapter 5: Troubleshooting Problem Possible Cause Remedy An ISDN The cable is not Connect the cable. connection properly connected. cannot be You have connected to Connect the cable to the interface established the LAN interface. marked ISDN. The cable type or For information on the correct type of connector type is not connector and cable, refer to the...
Page 218 Chapter 5: Troubleshooting Problem Possible Cause Remedy No phones are The Mute function is If the Mute function should not be ringing on activated from an activated, deactivate it from the incoming calls external device external device. connected to the I/O interface of the terminal.
Page 219 Chapter 5: Troubleshooting Problem Possible Cause Remedy A LAN The cable is not Connect the cable. connection properly connected. cannot be The cable type or For information on the correct type of established. connector type is not connector and cable, refer to the correct.
Page 220 Chapter 5: Troubleshooting Problem Possible Cause Remedy An IP handset The cable is not Connect the cable. connection properly connected. cannot be You have connected to Remove the cable and connect to one established. the ISDN interface. of the LAN connectors instead. There is no power Check that the input voltage is within (PoE) in the LAN...
Page 221: Status Signalling
Chapter 5: Troubleshooting Status signalling Overview There are many ways of troubleshooting if an error occurs. The terminal has different means of status signalling, to help you find the cause of a problem: • Indicators. • Event messages. • Event log. Indicators, event messages and logs are described in the following sections.
Page 222: Status Signalling
Chapter 5: Troubleshooting General status indicator functions Power indicator Behaviour Meaning Green Power OK. Flashing green The terminal is powering up. Flashing orange The terminal is closing down. No power. Terminal indicator Behaviour Meaning Steady green Ready. BGAN registration completed. Flashing green Please wait - process in progress.
Page 223 Chapter 5: Troubleshooting Antenna indicator Behaviour Meaning Steady green Tracking. The antenna is ready for use. Flashing green Please wait - process in progress. Slow flashing: The antenna is starting up Rapid flashing: Sky scan Orange Warning - temporary malfunction. User action is required.
Page 224 Chapter 5: Troubleshooting Activity indicator Behaviour Meaning Flashing green The LAN port is active. Link/Speed indicator Behaviour Meaning Green Link speed is 100 Mbps. Yellow Link speed is 10 Mbps. The link is down. PoE indicator Behaviour Meaning Green The terminal is supplying power to the LAN port. The connected device requires more power than the terminal can supply to the LAN port.
Page 225 Chapter 5: Troubleshooting When your terminal issues an event message, the Terminal indicator or the Antenna indicator in the LED panel on top of the terminal signals the event, according to the tables Terminal indicator and Antenna indicator in the previous section. You can see the active event messages in the web interface by clicking the warning symbol in the icon bar at the top in the web interface.
Page 226 Chapter 5: Troubleshooting Event Text Explanation Remedy 00240 to The terminal is in Do not use the Temperature 00249 danger of terminal. Contact sensor error overheating. your distributor. 00260 to The terminal cannot Contact your System error 00269 communicate on the distributor.
Page 227 Chapter 5: Troubleshooting Event Text Explanation Remedy 1. Check antenna 00360 to The terminal cannot No antenna cable between 00369 communicate with found terminal and the antenna. antenna. 2. Reboot the terminal. 01010 to Low ambient Move the terminal to Temperature too 01019 temperature is...
Page 228 Chapter 5: Troubleshooting Event Text Explanation Remedy 01110 to Terminal: Critically If possible, move the Temperature too 01119 high temperature is failing unit to a high (critical) causing the terminal cooler location. to shut down. For information on Antenna: Critically ambient temperature high temperature is limits, see the...
Page 229 Chapter 5: Troubleshooting Event Text Explanation Remedy 01400 to The TracPhone Make sure the Satellite 01409 system no longer antenna has a clear signal lost receives a signal view to the satellite. from the satellite. 01500 to No SIM card is Insert SIM card.
Page 230 Chapter 5: Troubleshooting Event Text Explanation Remedy 02000 to The signal from the Check the line of Satellite 02009 satellite is weak. sight to the satellite. signal weak Check in the web interface under SETTINGS > Satellite selection that you have selected Auto, or a satellite covering your current...
Page 231 Chapter 5: Troubleshooting Event Text Explanation Remedy 03500 to 2-wire calibration 2-wire 03509 failed on the calibration Phone/Fax interface, failure because of: 1. Common mode balance error. 1. Check the wires to your phone or fax. 2. The phone is off hook.
Page 232 Chapter 5: Troubleshooting Event Text Explanation Remedy 08002 The power supply to Ensure a stable One or more the terminal has power supply to the ports has PoE dropped critically. terminal. disabled due to PoE is disabled to power ensure enough limitations power to the antenna.
Page 233 Chapter 5: Troubleshooting Event Text Explanation Remedy 0800D Overvoltage is Do not use the Antenna detected in the terminal. Overvoltage antenna. The protection is Contact your terminal will be shut activated distributor. down in 10 minutes. 08010 The input voltage has Ensure a stable Undervoltage dropped below an...
Page 234 Chapter 5: Troubleshooting Event Text Explanation Remedy 0802E The firmware in the Update the terminal Firmware is antenna is newer software. older than than expected by the current antenna terminal. version 0802F Antenna failed to Reboot the terminal. Antenna main start up normally.
Page 235 Chapter 5: Troubleshooting Event Text Explanation Remedy 08035 There was an error Reboot the terminal. Unable to open communicating with Contact your port for HPA the antenna. distributor if the burst problem persists. monitoring 08036 The Radio silence If the Radio silence Radio silence function is activated.
Page 236 Chapter 5: Troubleshooting Event Text Explanation Remedy 08046 The start-up Check that the Timeout of sequence of the antenna cable is startup terminal has timed properly connected sequence - No out because: at both ends. antenna or antenna • the antenna is temperature too not properly connected, or...
Page 237 Chapter 5: Troubleshooting Event Text Explanation Remedy 0804C The terminal is set up Enter the web The chosen to use a satellite that interface and select satellite is is not visible at the SETTINGS > Satellite not visible at current GPS position. selection.
Page 238 Chapter 5: Troubleshooting Event Text Explanation Remedy 08056 The type of USIM Make sure you have USIM rejected card inserted in the the correct type of terminal is not USIM card. For correct for your example, an USIM terminal. card for a land- mobile system will not work for a maritime system and...
Page 239 Chapter 5: Troubleshooting Event Text Explanation Remedy 0900A An EEPROM is Power cycle the Antenna - Write defective or the system. If the fault verification EEPROM persists, contact your fault in EEPROM communication fails. distributor. The antenna is unable to save the last known frequency and elevation after entering track state.
Page 240: Logging Of Events
Chapter 5: Troubleshooting Logging of events Diagnostic report When contacting your distributor for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select HELPDESK.
Page 241: Reset Button
Chapter 5: Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section. To press the Reset button, use a pointed device. Reset button...
Page 242 Chapter 5: Troubleshooting Function of the Reset button The Reset button on the terminal has the following functions: Action Function With the terminal The terminal IP address and IP netmask are running, press the temporarily set to the default value (default IP Reset button address: 192.168.0.1).
Page 243: List Of Reserved Ip Subnets
Chapter 5: Troubleshooting List of reserved IP subnets Some IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the terminal and connected equipment will not be able to communicate. The following local IP subnets are reserved for internal use in the terminal.
Page 244: Supported At Commands For Pppoe
Chapter 5: Troubleshooting Supported AT commands for PPPoE Overview of supported AT commands You can use PPPoE to issue AT commands to the terminal, for example specifying Quality of Service parameters or which APN to use. The following AT commands are supported: •...
Page 245: Supported At Commands For Pppoe
Chapter 5: Troubleshooting AT+CGEQREQ Usage: AT+CGEQREQ is the requested Quality of Service (QoS). This is used to specify the QoS for the connection. With this command you can start a Streaming context. Syntax: AT+CGEQREQ=<cid>,<Traffic Class>,<Max bitrate UL>,<Max bitrate DL>, <Guaranteed bitrate UL>,<Guaranteed bitrate DL> •...
Page 246 Chapter 5: Troubleshooting • <Guaranteed bitrate UL> is the guaranteed bit rate up link (8, 16, 32, 64, 128, 256) • <Guaranteed bitrate DL> is the guaranteed bit rate down link (8, 16, 32, 64, 128, 256) Example: AT+CGEQMIN=1,1,64,64,64,64 AT+CGTFT Usage: AT+CGTFT is the Traffic Flow Template (TFT).
Page 247 Chapter 5: Troubleshooting AT+CGDSCONT Usage: AT+CGDSCONT is used to specify the Secondary Contexts relation to a Primary Context. The Secondary Context’s cid must be different from the Primary Context’s cid. The Secondary Context’s QoS must be set using the AT+CGEQREQ command explained above. Syntax: AT+CGDSCONT=<cid>,<p_cid>...
Page 248: Tracphone Fb500
Appendix A Conformity TracPhone FB500 CE (R&TTE) The TracPhone FB500 is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page.
Page 250: Tracphone Fb500 19" Rack
Appendix A: Conformity TracPhone FB500 19" Rack CE (R&TTE) The TracPhone FB500 19" Rack is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. TracPhone FB500 19" Rack...
Page 252: Tracphone Fb250
Appendix A: Conformity TracPhone FB250 CE (R&TTE) The TracPhone FB250 is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. TracPhone FB250...
Page 254: Tracphone Fb250 19" Rack
Appendix A: Conformity TracPhone FB250 19" Rack CE (R&TTE) The TracPhone FB250 19" Rack is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. TracPhone FB250 19" Rack...
Page 256: Glossary
Glossary Glossary Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility.
Page 257 Glossary ECEF The Earth-Centred Earth-Fixed or conventional terrestrial coordinate system rotates with the Earth and has its origin at the centre of the Earth. The X axis passes through the equator at the prime meridian. The Z axis passes through the north pole but it does not exactly coincide with the instantaneous Earth rotational axis.
Page 258 Glossary ISDN Integrated Services Digital Network. A circuit-switched telephone network system, designed to allow digital transmission of voice and data over ordinary telephone copper wires, resulting in higher quality and speed than are available with analogue. kbps kilobits per second Local Area Network Light Emitting Diode Media Access Control...
Page 259 Glossary Personal Identification Number. A code number used to provide access to a system that has restricted access. Power over Ethernet POST Power On Self Test. A test sequence that runs every time the system is powered up or reset. PPPoE Point-to-Point Protocol over Ethernet.
Page 260 Glossary Satellite Access Station. The gateway between the satellites and the worldwide networks such as Internet, telephone network, cellular network etc. Service Data Unit. Also known as a data packet. Subscriber Identity Module.The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information, preferences and storage of text messages.
Page 261 Glossary Coordinated Universal Time. The International Atomic Time (TAI) with leap seconds added at irregular intervals to compensate for the Earth’s slowing rotation. Leap seconds are used to allow UTC to closely track UT1, which is mean solar time at the Royal Observatory, Greenwich.
Page 262: Index
Index Index Numerics 2-wire interface barring calls, 121 local numbers, 53 BGAN setting call type, 112 connecting to, 31 coverage, 11 services, 13 system overview, 12 Bridge mode, 146 activation browser settings remote, 187 for web interface, 79 Additional numbers IP Handsets, 130 ISDN interface, 114 Phone interface, 112...
Page 263 Index clearing logs, 169, 170 document number clearing usage counter, 169, 170 installation manual, viii closed user group, 124 IP handset manual, viii common network settings, 117 compression, header, 154 computer, connecting to LAN, 26 configuration echo canceller exporting to file, 167 ISDN, 116 importing from file, 167 Ethernet interface...
Page 264 Index IMEI number, 85 ISDN interface importing configuration, 167 assigning additional numbers, 114 Inbox for SMS messages Audio echo canceller, 116 replying, forwarding or deleting, 101 local numbers, 53 indicator functions, 209 setting up, 114 installation manual document number, viii interfaces and services combinations, 16 internal calls, 52...
Page 265 Index messages configuring outgoing, 102 phone forwarding, 101 local call, 52 opening in web interface, 101 making calls, 48 receiving in web interface, 100 phone book, 88 replying, 101 adding number, 91 sending, 100 deleting all entries, 91 microwave radiation, iii deleting an entry, 91 mobile numbers limited numbers, 190...
Page 266 Index Proxy server, disabling, 79 services PUK code, 29, 31 limitations, 15 Multi-voice, 14 supplementary, 114 supported by BGAN, 13 services and interfaces quality of voice, 45 combinations, 16 Quick dial, 48 Short dial, 48 show number, 123 SIM lock, 15 site map of web interface, 198 radiation, iii SMS activation, 188...
Page 267 Index supplementary services setting up, 114 waiting calls, 55, 122 supported, 14 web interface using, 55 accessing, 78 support browser settings, 79 contact information, 199 definition, 78 navigating, 82 site map, 198 telephone interface local numbers, 53 setting call type, 112 tools for setting up the terminal, 39 total usage viewing, 87, 94...
Page 268 This ﬁ le was created because the white footer ﬁ le created in Illustrator would no print from inDesign for some unknown reason which may have something to do with illustrator fonts. Copy/Paste footer below. www.kvh.com www.kvh.com KVH Industries, A/S KVH Industries, Inc.

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KVH Industries LTD9116MKIT User Manual

Chapter 1 Introduction

Chapter 2 Getting Started

Chapter 3 Operating the System

Chapter 4 Using the Web Interface

Chapter 5 Troubleshooting

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Troubleshooting

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