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TracPhone FB250 & FB500 Installation Guide ® ® The KVH Industries’ TracPhone FB250/FB500 system, manufactured by Thrane & Thrane, delivers high-speed data and voice communications via satellite through Inmarsat’s Broadband Global Area Network (BGAN). This installation guide provides all of the information you need to install or service the system.
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Trademark Information TracPhone, KVH, and the unique light-colored dome with dark contrasting baseplate are registered trademarks of KVH Industries. Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United States. Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.
During transmission, make sure that nobody gets closer than the recommended minimum safety distance. On the TracPhone FB500, the minimum safety distance to the antenna panel on the focal line is 1.3 m, based on a radiation level of 10 W/m...
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- it may cause damage to the antenna. Compass Safe Distance: TracPhone Terminal: min. 0.3 m. TracPhone FB500 antenna: min. 1.0 m TracPhone FB250 antenna: min. 1.1 m Service User access to the interior of the terminal is prohibited. Only a technician authorized by KVH Industries may perform service - failure to comply with this rule will void the warranty.
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The cable between the terminal and antenna can be extended if it complies with the specified data concerning cable losses etc. All cables for the TracPhone system are shielded and should not be affected by magnetic fields. However, try to avoid running cables parallel to AC wiring as it might cause malfunction of the equipment.
About the manual Intended readers This is an installation manual for the TracPhone FB500 and the TracPhone FB250 systems, intended for installers of the system and service personnel. Personnel installing or servicing the system must be properly trained and authorized by KVH Industries. It is...
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Document Title and description number TracPhone FB250 & FB500 34-125645 User’s Guide Explains how to set up and use the TracPhone systems. TracPhone FB250 & FB500 54-0554 Quick Reference Guide A short guide to the most important functions of the TracPhone systems.
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Typography In this manual, typography is used as indicated below: Bold is used for the following purposes: • To emphasize words. Example: “Do not touch the antenna”. • To indicate what the user should select in the user interface. Example: “Select SETTINGS > LAN”. Italic is used to emphasize the paragraph title in cross-references.
System units Introduction ............... 1 Terminal ..............1 TracPhone FB500 antenna .........3 TracPhone FB250 antenna .........4 TracPhone IP Handset & Cradle .........5 Chapter 2 Installing the system Unpacking ..............7 2.2 Placing the antenna ...........8 2.3 Assembling the FB250 in the 19" (48 cm) Dome ..19 2.4 Installing the antenna ..........
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Table of contents 4.4 Ground stud ............69 4.5 19” rack version only: Terminal block .......70 4.6 Analog Phone/Fax interface ........71 4.7 ISDN interface ............72 4.8 LAN interface ............74 4.9 Discrete I/O interface ..........77 4.10 L-Band interface ............82 Chapter 5 Starting up the system Using the SIM card ...........83 5.2 Powering the system ..........
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Technical specifications B.1 Overview ..............129 B.2 FB500 antenna ............130 B.3 FB250 antenna ............136 B.4 Minimum distance to transmitters ......142 B.5 TracPhone terminal ..........143 App. C Grounding and RF protection Why is grounding required? ........153 C.2 About marine DC systems ........154 C.3 About marine grounding ........156...
The basic system consists of three units: The terminal, the antenna and the IP handset with cradle. There are different types of antennas, depending on whether you have a TracPhone FB500 system or a TracPhone FB250 system. 1.2 Terminal The terminal is the central unit in the system. It contains all user interfaces and handles all communication between the BGAN antenna and the local communication units (phones, computers etc.).
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Chapter 1: System units Below is the 19” rack version of the terminal. The terminal supplies 18-29 V DC to the antenna through a single coaxial cable. The DC input for the terminal is designed for both 24 V DC and 12 V DC power supply.
The antenna unit is protected by a fiberglass radome. The TracPhone FB500 is housed in either a 26" (66 cm) dome, which matches the TracVision M7 satellite TV antenna, or a 35" (89 cm) dome, which matches the TracVision M9 satellite TV antenna.
The antenna unit is protected by a thermo-plastic radome. The TracPhone FB250 is housed in either a 10.8" (27.6 cm) compact dome or a 19" (48 cm) dome, which matches the TracVision M5 satellite TV antenna.
1.5.1 IP Handset Besides the normal functions of an IP handset, the TracPhone FleetBroadband IP handset also provides a user interface for the TracPhone system. The IP handset connects to the LAN interface of the terminal, and is power supplied with Power over Ethernet (PoE) through the LAN interface.
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The IP cradle serves as a holder for the IP handset. It is power supplied from the terminal using Power over Ethernet (PoE). The cradle connects to the handset with a coil cord and to the terminal with a standard LAN cable. TracPhone IP Handset & Cradle...
Chapter 2 Installing the system 2.1 Unpacking Unpack your TracPhone system and check that the following items are present: • TracPhone terminal or TracPhone 19" Rack Terminal • TracPhone FB500 antenna orTracPhone FB250 antenna • IP Handset & Cradle, wired •...
2.2 Placing the antenna 2.2.1 Obstructions The antenna rotates 360° and down to –25° for the TracPhone FB500 and -60° for the TracPhone FB250 in pitch and roll, to allow for continuous pointing even in heavy sea conditions. Any obstructions within this volume can cause signal degradation.
Chapter 2: Installing the system 2.2.2 Radiation hazard The TracPhone FB500 antenna radiates up to 22 dBW EIRP. This translates to a minimum safety distance of 1.3 m from the antenna while it is transmitting, based on a radiation level of 10 mW/cm The TracPhone FB250 antenna radiates 16.1 dBW EIRP.
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RF emission from radars might actually damage the antenna. The TracPhone antenna itself may also interfere with other radio systems. Especially other Inmarsat systems and GPS receivers with poor frequency discrimination are vulnerable to the radiation generated by the TracPhone antennas.
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(below approximately 10 m) between radar antenna and the TracPhone antenna. Therefore it is recommended to ensure as much vertical separation as possible when the TracPhone antenna has to be placed close to a radar antenna. Min. 15...
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“d min.” is defined as the shortest distance between the radar antenna (in any position) and the surface of the TracPhone antenna. X-band (~ 3 cm / 10 GHz) damage distance...
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Even at distances greater than “d min.” in the previous section the radar might still be able to degrade the performance of the TracPhone system. The presence of one or more X-band radars within a radius up to 100 m could cause a minor degradation of the signal-to-noise ratio during high speed and data calls.
Chapter 2: Installing the system GPS receivers Good quality GPS receivers will work properly very close to the antenna - typically down to one meter outside the main beam, and down to a few meters inside the main beam. However, simple GPS receivers with poor frequency discrimination could be affected at longer range (typically 10 m).
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Chapter 2: Installing the system 2.2.4 Antenna mast design for FB250 compact dome antenna Overview The antenna mast must be designed to carry the weight of the antenna unit, which is approximately 11 lbs (5 kg). The mast must also be able to withstand onboard vibrations and wind forces up to 108 knots on the radome, even in icing conditions.
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Chapter 2: Installing the system Mast length and diameter The placement of the antenna must ensure a rigid structural connection to the hull or structure of the ship. Parts of the ship with heavy resonant vibrations are not suitable places for the antenna. A small platform or short mast shall provide rigid support for the antenna fastening bolts and a rigid interface to the ship.
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Chapter 2: Installing the system The tables in the next sections give some suggested design values for the free part of the mast (shown on the previous page). The tables list the values for steel masts. Note For aluminium masts, the free mast length is reduced to 75% of the values for steel.
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Chapter 2: Installing the system FB250 compact dome antenna mast length The below table shows the values for an FB250 compact dome antenna mast without stays or wires. Note that these values are only guidelines - always consider the environment and characteristics of the ship before deciding on the mast dimensions.
Chapter 2: Installing the system 2.3 Assembling the FB250 in the 19" (48 cm) Dome 2.3.1 Introduction The following instructions explain how to assemble the TracPhone FB250 antenna within the 19" (48 cm) dome, which matches the TracVision M5 satellite TV antenna. Important Do not remove the radome from the TracPhone FB250 antenna.
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Chapter 2: Installing the system 2.3.2 Assembling the FB250 antenna Do as follows: 1. Remove and save the three #10-24 screws securing the 19" (48 cm) dome's radome to the baseplate. Remove the radome and set it aside in a safe place.
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Chapter 2: Installing the system 2. Note the location of the forward (“FORE”) reference on the base of the FB250 antenna. Knowing the location of this reference point is very important throughout the assembly process. You may want to apply a temporary label to the FB250 radome to better mark the reference.
Chapter 2: Installing the system 2.4 Installing the antenna 2.4.1 Antenna grounding You may ground the antenna using the mounting bolts. If the antenna cannot or should not be electrically connected directly to the mounting surface, you can use a separate grounding cable to make the connection between the antenna and the common ground to which the terminal is also connected.
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Chapter 2: Installing the system Recommended antenna cables The table below shows recommended cable types and maximum cable lengths for both TracPhone FB500 and TracPhone FB250. Cable Type Absolute maximum length G02232-D RG223-D 25 m RG214/U 50 m S 07272B-05...
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Chapter 2: Installing the system 2.4.3 Important mounting notes Line of sight Place the antenna with free line of sight in all directions to ensure proper reception of the satellite signal. Do not place the antenna close to large objects that may block the signal. Water intrusion After having connected the antenna cable to the antenna - ensure that the connector assembly is properly protected against seawater and corrosion.
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Chapter 2: Installing the system 2.4.4 Mounting the antenna Overview The antenna can now be installed on the ship with the stainless steel bolts fastened to the mounting surface. Make sure that you have chosen a suitable mounting location based upon the guidelines provided in the previous sections, and taking into account the antenna dimensions shown in Appendix For information on mast mounting the FB250 compact dome antenna, see Antenna mast design for FB250 compact dome antenna on page 15.
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Chapter 2: Installing the system Mounting the FB250 19" (48 cm) antenna Do as follows: 1. Using the supplied mounting template or the dimensions shown below, mark the locations for the four antenna mounting bolt holes. Make certain that the “FWD” arrow is parallel with the vessel's centerline and pointed toward the bow.
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Chapter 2: Installing the system 3. Bring the antenna coaxial cable from belowdecks up through the center of the 19" (48 cm) dome's baseplate and connect it to the FB250 antenna's TNC connector. 4. Position the antenna assembly in place over the holes drilled in the mounting surface, with the “FORE”...
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Chapter 2: Installing the system 5. At each of the four baseplate mounting holes, place a 1/4" flat washer on a 1/4"-20 bolt and insert the bolt into the hole from above, as shown in the figure. 6. Secure each mounting bolt to the mounting surface using a 1/4" flat washer and a 1/4"-20 lock nut from below.
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Chapter 2: Installing the system Mounting the FB500 26" (66 cm) antenna Do as follows: 1. Remove the six #10-32 Phillips screws securing the radome to the baseplate. Carefully lift the radome straight up until clear of the antenna assembly and set it aside in a safe place. 2.
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Chapter 2: Installing the system location. Ensure the baseplate's “Forward” arrow (shown below) points toward the bow. Set the antenna baseplate aside. 4. Drill the four 1/2" (13 mm) bolt holes and cut out the cable access hole (following the layout in Step 2). Smooth the edges of the cable access hole to protect the cable.
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Chapter 2: Installing the system 7. Bring the antenna cable from belowdecks up through the cable access hole. Connect the antenna cable to the antenna's N-type connector. 8. Place the antenna baseplate over the holes drilled in the mounting surface, ensuring the baseplate's “Forward”...
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Chapter 2: Installing the system 11. Place the radome onto the baseplate. Secure in place with the six #10-32 screws you removed earlier. 12. Install a protective plastic screw cap over all six radome screws. 13. For details on grounding the antenna, see Antenna grounding on page 22. Mounting the FB500 35"...
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Chapter 2: Installing the system access hole location. Ensure the antenna's “Forward” arrow (shown below) points toward the bow. Set the antenna baseplate aside. 4. Drill the four 1/2" (13 mm) bolt holes and cut out the cable access hole (following the layout in Step 2).
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Chapter 2: Installing the system 7. Remove the eleven M4 screws securing the service hatch to the antenna's baseplate. Set the hatch aside in a safe place. 8. Bring the antenna cable from belowdecks up through the cable access hole. 9.
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Chapter 2: Installing the system 11. Place the antenna baseplate over the holes drilled in the mounting surface, ensuring the antenna's “Forward” arrow is pointing toward the bow. 12. At each of the four baseplate mounting holes, place an M10 flat washer on an M10 bolt and insert the bolt into the hole from below, as shown in the diagram.
• one section for the TracPhone terminal and • one section for the TracPhone 19” Rack Terminal 2.5.2 Where to place the TracPhone terminal Temperature conditions The terminal must be placed in a ventilated area with free space around all sides of the unit, except the bottom side.
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Chapter 2: Installing the system See Outline dimensions, TracPhone terminal on page 147 in Appendix B. Important The terminal must be placed in an area where access to the hull or equivalent grounding can be reached within 0.5 m. Placing the terminal...
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If you install other equipment close to the terminal in the rack, first make sure the equipment can withstand the heat that may be dissipated from the TracPhone 19” Rack Terminal. In max. ambient temperature the surface of the terminal may reach a temperature close to 70°C.
Antenna cable The antenna is connected to the terminal by means of a coax cable. For the TracPhone FB500 antenna the coax cable is connected with a TNC connector at the terminal end and an N connector at the antenna end.
The maximum length of the foil is determined by the width of the foil. Copper foil 5 cm wide: Max 50 cm Copper foil 10 cm wide: Max 100 cm Copper foil 20 cm wide: Max 200 cm Note The foil must be at least 0.1 mm thick. Installing the TracPhone terminal...
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The Extended Cable support is longer than the Basic cable support, and • has connectors for the cables, providing a better ground connection. For information on how to mount the Extended cable support, see Mounting the Extended cable support on page 51. Installing the TracPhone terminal...
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To mount the Basic cable support, do as follows: 1. Remove the two rubber washers from the bottom of the terminal at the connector panel end. The threaded bushings underneath the rubber washers are used for mounting the cable support. Installing the TracPhone terminal...
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2. Fasten the Basic cable support to the terminal using two M4 x 6 mm countersunk screws. 3. Install the terminal as described in Installing the terminal on a bulkhead on page 45 or Installing the terminal on a desktop on page 47. Installing the TracPhone terminal...
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1. Fasten the cable support to the terminal from the bottom, using the screws in the Extended cable support kit. 2. Install the terminal with the cable support as described in the following sections. Installing the TracPhone terminal...
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If the mounting surface is used for grounding, make sure that you have a good electrical connection to the surface. 2. Connect all cables. Make sure that the grounding requirements are met. See Grounding and RF protection on page 153. Installing the TracPhone terminal...
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2. Connect the short cables between the terminal and the cable support. 3. Connect all other cables. Make sure that the grounding requirements are met. See Grounding and RF protection on page 153. 4. Secure the cables to the cable support using cable strips. Installing the TracPhone terminal...
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Make sure the grounding requirements are met. See Grounding and RF protection on page 153. If required, fasten the terminal to the desktop with four screws, as described in the previous section Installing the terminal on a bulkhead. Installing the TracPhone terminal...
Antenna cable The antenna is connected to the terminal by means of a coax cable. For the TracPhone FB500 antenna the coax cable is connected with a TNC connector at the terminal end and an N connector at the antenna end.
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Chapter 2: Installing the system Ground stud To ensure that the terminal is grounded – also if the cable is disconnected from the terminal, connect an extra ground wire from the rack to the ground stud on the terminal. This ground wire must be a heavy wire or braid cable with a larger diameter than the coax cable.
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Chapter 2: Installing the system 2. Fasten the Strain Relief Bracket to the terminal with the screws from step 1 3. Install the terminal as described in Installing the terminal on page 52. Installing the 19” Rack Terminal...
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Chapter 2: Installing the system 2.7.4 Mounting the Extended cable support The Extended cable support is available from KVH Industries. The Extended cable support offers connectors and grounding for the antenna cable, as well as a number of holders to which you can secure the cables from the terminal, using cable strips.
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Chapter 2: Installing the system 2.7.5 Installing the terminal To install the terminal, do as follows: 1. Slide the terminal into a 1U space in a 19” rack. 2. Mount two screws in each side through the holes in the front and fasten the screws to the rack.
Chapter 3 Connecting power 3.1 Power source There are different options for the power supply: • The 24 V DC ship supply provides power for the terminal. • A 12 V DC supply provides power for the terminal. Note that the maximum allowed source impedance is much lower for a 12 V DC supply than for a 24 V DC supply.
Chapter 3: Connecting power 3.2 Power cable selection 3.2.1 Source impedance The length of the power cable depends on the type of cable used and the source impedance of the DC power installation in the ship. The maximum allowed source impedance depends on the usage of the power range of the terminal DC input (10.5 - 32 V DC;...
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Chapter 3: Connecting power Example: 1 A and 50 mV. Source impedance: 50 mV/1 Amp = 50 m. Power outlet BDU Power for terminal outlet Battery 24 VDC Ship Installations R.var Power cable selection...
Chapter 3: Connecting power 3.2.3 Power cable recommendations Overview The terminal is delivered with a power cable, which can be extended according to the recommendations in this section. • When extending the power cable, positive and negative supply wires must be installed closely together side by side to keep cable inductance low.
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Chapter 3: Connecting power The power cable for the TracPhone 19” Rack Terminal is split in two, so that the Remote on/off wires are ready to connect to the front power switch. For information on how to connect to the front power switch, see 19” rack version only: Connecting to the power switch on the front on page 61.
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Chapter 3: Connecting power Calculating the maximum power cable extension For 24 V DC operation, the total impedance must be max. 500 m, including the source impedance in the ship installation. For 12 V DC operation, the total impedance must be max. 85 m, including the source impedance in the ship installation.
For further information, see Connecting to the ignition on page 62. For information on pin-out, see DC power input on page 67. For specifications of the DC input on the terminal, see TracPhone terminal on page 143. Connecting power...
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Chapter 3: Connecting power 19” rack version only: Connecting to the power switch on the front The TracPhone 19” Rack Terminal has a power switch on the front in addition to the switch in the connector panel. The power cable included in the delivery is prepared for connection to the front switch.
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Note You must set up the ignition function in the terminal. For details, see the user manual for your TracPhone system. To implement the ignition function, connect the appropriate pin in the I/O connector to the ignition key switch:...
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“on” position you can remote-control the power function. Note The remote on/off function is not available if you have connected the front power switch on a TracPhone 19” Rack Terminal. By installing a switch that can short-circuit the pin 5 “Remote on/off”...
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Chapter 3: Connecting power Connecting power...
Chapter 4 Hardware interfaces 4.1 The connector panel The connector panel is placed at one end of the terminal and has the following connectors: Phone/Fax 1 Phone/Fax 2 • 1 L-Band connector for automatic delivery of maritime broadcast data • 1 Antenna connector (TNC) •...
4.2.1 Overview The antenna interface on the terminal connects to the FB500 antenna in the TracPhone FB500 system or to the FB250 antenna in the TracPhone FB250 system. The antenna connector on the terminal is a TNC female connector placed in the connector panel.
For information on power recommendations and how to connect, see Connecting power on page 53. For TracPhone 19” Rack Terminal: To be able to use the power switch on the front panel of the terminal you must connect the remote on/off pins in the DC connector to the terminal block in the right side of the connector panel.
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Chapter 4: Hardware interfaces 4.3.2 Pin-out The power connector is a Mixed D-Sub connector 7W2, control pin male/ power pin male. The below table shows the pin-out for the connector and the colors of the corresponding wires. Color of wire in Pin function Mixed D-Sub connector, number...
Chapter 4: Hardware interfaces 4.4 Ground stud The terminal has a ground stud with a wing nut. The ground stud is located in the connector panel and is used for grounding the terminal. For information on how to ensure proper grounding of the terminal, see Grounding the terminal on page 39 and Grounding and RF protection on page 153.
Chapter 4: Hardware interfaces 4.5 19” rack version only: Terminal block The terminal block in the connector panel is used to connect the remote on/off pins from the DC connector to the power switch in the front of the terminal. Do not connect power to the terminal block! Important Connection for power switch on front panel...
Chapter 4: Hardware interfaces 4.6 Analog Phone/Fax interface 4.6.1 Overview The terminal has two RJ-11 ports, which can be used for connection of analog phones or fax machines. Phone/Fax 1 Phone/Fax 2 4.6.2 Pin-out The Phone/Fax connectors are RJ-11, 6/4 female connectors. The table and figure below show the connector outline and pin assignments.
Chapter 4: Hardware interfaces 4.7 ISDN interface 4.7.1 Overview The terminal has one ISDN connector for connecting an ISDN phone or an ISDN modem. The ISDN interface supports 56/64 kbps data rate. It is configured as the network side, i.e. Rx is an input and Tx is an output. ISDN interface...
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Chapter 4: Hardware interfaces 4.7.2 Pin-out The figure and table below show the connector outline and pin assignments. RJ-45 female connector Pin number Pin function not connected not connected Rx+ (c) input Tx+ (d) output Tx- (e) output Rx- (f) input not connected not connected ISDN interface...
Chapter 4: Hardware interfaces 4.8 LAN interface 4.8.1 Overview The terminal has four Ethernet LAN ports with Power over Ethernet (PoE). The standard for the Ethernet ports is IEEE 802.3af, and the connectors are RJ-45 connectors. 4.8.2 Power over Ethernet (PoE) One power supply powers all four interfaces with a floating 48 V DC supply (44 - 57 V DC).
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Chapter 4: Hardware interfaces In case of power hold-up (failure on input power), PoE will be turned off. 4.8.3 Pin-out The figure and table below show the connector outline and pin assignments. Pin number Pin function RJ-45 female connector TxD+ input (positive PoE) TxD-input (positive PoE)
Chapter 4: Hardware interfaces 4.8.4 Connecting the IP handset To connect the IP Handset to the terminal, do as follows: Connect the cable from the IP cradle to one of the LAN connectors on the terminal, preferably port 1. In case of insufficient power to the LAN PoE the LAN ports are prioritized, so that port 1 is the last to be shut down.
Chapter 4: Hardware interfaces 4.9 Discrete I/O interface 4.9.1 Overview The terminal has an I/O connector with 5 configurable inputs/outputs. The connector is a WieCon Type 8513S connector. A mating I/O connector is included in the delivery. Discrete I/O interface...
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Chapter 4: Hardware interfaces 4.9.2 Pin-out The figure and table below show the connector outline and pin assignments. WieCon Type 8513S connector Pin number Connection Default configuration GPIO 1 Ringer output GPIO 2 Warning/Error output GPIO 3 Mute output GPIO 4 Radio silence input GPIO 5 Ignition input...
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Chapter 4: Hardware interfaces 4.9.3 Default configuration of I/O pins The built-in web interface of the terminal offers a page for configuring the I/O pins. The functions of the I/O pins are as follows: Pin 1: Ringer output. Pin 1 acts as a built-in switch in the terminal. You can configure Pin 1 to be Normally closed or Normally open.
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Chapter 4: Hardware interfaces Pin 3: Mute output. Pin 3 acts as a built-in switch in the terminal. Pin 3 can be used to provide an external signal that is active during a phone call. The signal can be used to mute external equipment.
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9-15 V and the output can supply up to 50 mA. Pin 7 can be used as power supply to a relay, ringer or similar. For information on how to configure the I/O pins, see the user manual for the TracPhone FB500 and TracPhone FB250 systems. Discrete I/O interface...
Chapter 4: Hardware interfaces 4.10 L-Band interface 4.10.1 Overview The terminal has an L-Band output for automatic delivery of maritime broadcast data. Use a coax cable with an SMA connector to connect a broadcast receiver for maritime data to the L-band output. 4.10.2 Pin-out The figure below shows the pin-out for the SMA female connector.
Chapter 5 Starting up the system 5.1 Using the SIM card 5.1.1 Inserting the SIM card The SIM card is provided by your Airtime Provider. Insert the SIM card as follows: 1. Open the SIM cover in the left side of the connector panel. 2.
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However, if you have an administrator user name and password, you can upload software using the web interface without having a SIM card. For further information, see the user manual for the TracPhone system. Remove the SIM card as follows: 1.
5.2.1 Switching the terminal on Using the power switch Note If you have the 19” rack version of the TracPhone terminal, you can use the on/off switch in the front panel. See the next section 19” rack terminal: Using the front power switch.
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Chapter 5: Starting up the system 19” rack terminal: Using the front power switch If you have the 19” rack version of the TracPhone terminal, flip the switch in the front panel to “1” to switch on the terminal. It normally takes one or two seconds for the terminal to switch on.
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Connecting to the ignition on page 62. You must set up the ignition function in the web interface. For further information, see the user manual for the TracPhone system. Note In some cases, the system may reboot after power-on because of the high start-up current.
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Chapter 5: Starting up the system 5.2.2 Switching the terminal off To switch off the terminal, change the position of the power switch again. Note Wait at least 5 seconds after power off, before trying to power on the system again. To switch off the 19”...
Chapter 5: Starting up the system 5.3 Entering the SIM PIN for the terminal 5.3.1 Overview If your SIM card requires a PIN, you have to enter a PIN to use the system. You can enter the PIN using a standard or ISDN phone, the IP handset or the web interface.
PIN page. Enter the PIN and click OK. For further information on the web interface, see the user manual for your TracPhone. Entering the SIM PIN for the terminal...
5.4 Operating the system 5.4.1 General use The user manual for the TracPhone system describes general use of the system and all the functions of the web interface. It also contains a brief description of how to use the IP Handset with the terminal.
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Chapter 5: Starting up the system Operating the system...
We do not recommend repairing the terminal on board the ship. Replace the defective unit and have it repaired at a qualified workshop on shore. Some of the modules in the TracPhone FB500 antenna can be replaced. See the next sections for details.
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Chapter 6: Service and repair 6.2.2 Modules in the 34-3052A antenna Remove the top of the radome to access the antenna modules. The electronic part of the antenna consists of a number of modules. The following modules are available as spare parts: •...
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Chapter 6: Service and repair 6.2.3 High Power Amplifier (HPA) Removing the HPA module To remove the HPA from the antenna, do as follows: 1. Disconnect the six plugs indicated in the drawing below. Important Remember the exact position of each plug, so you do not connect to the wrong connector when installing the new module.
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Chapter 6: Service and repair 2. Gently lift the cable holders and release the cables. 3. Unscrew the four finger nuts on the back of the HPA and gently remove the HPA. Replacing modules in 34-3052A antenna...
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Chapter 6: Service and repair Mounting the HPA module To mount the new HPA, repeat the above procedure in reverse: 1. Fit the threaded studs on the back of the HPA into the holes in the mounting bracket on the antenna. Apply a small amount of Loctite 243 onto each of the four threaded studs before mounting the finger nuts on the threaded studs.
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Chapter 6: Service and repair 6.2.4 Antenna Tracking Board/Low Noise Amplifier (ATB/LNA) Removing the ATB/LNA module To remove the ATB/LNA module from the antenna, do as follows: 1. Disconnect the six plugs indicated in the drawing below. Important Remember the exact position of each plug, so you do not connect to the wrong connector when installing the new module.
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Chapter 6: Service and repair 2. Gently lift the cable holder and release the cables. 3. Unscrew the two finger nuts and gently remove the ATB/LNA module. Replacing modules in 34-3052A antenna...
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Chapter 6: Service and repair Mounting the ATB/LNA module To mount the new ATB/LNA module, repeat the above procedure in reverse: 1. Fit the threaded studs on the antenna into the holes in the sides of the ATB/LNA module, and fasten the finger nuts with torque 1.2 Nm. 2.
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Chapter 6: Service and repair 6.2.5 GPS module Removing the GPS module To remove the GPS module from the antenna, do as follows: 1. Disconnect the plug from the GPS module. Important Remember to release connector latches on the connector. Do not pull the wires - pull the plug.
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Chapter 6: Service and repair 2. Unscrew the four screws on the GPS module with a torx screwdriver and remove the module. Mounting the GPS module To mount the new GPS module, repeat the above procedure in reverse: 1. Fit the GPS module over the dedicated four threaded bushings on the mounting plate above the HPA module.
Chapter 6: Service and repair 6.3 Replacing modules in 34-3052B antenna 6.3.1 Overview Some of the modules in the 34-3052B antenna can be replaced. See the next sections for details. Replacing modules in 34-3052B antenna...
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Chapter 6: Service and repair 6.3.2 Modules in the 34-3052B antenna Remove the top of the radome to access the antenna modules. The electronic part of the antenna consists of a number of modules. The following modules are available as spare parts: •...
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Chapter 6: Service and repair 6.3.3 High Power Amplifier (HPA) Removing the HPA module To remove the HPA from the antenna, do as follows: 1. Unscrew the four hex screws, two on each side of the pedestal, and remove the shield for the wires. Replacing modules in 34-3052B antenna...
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Chapter 6: Service and repair 2. Disconnect the seven plugs indicated in the drawing below. Important Remember the exact position of each plug, so you do not connect to the wrong connector when installing the new module. Remember to release connector latches on the connectors. Do not pull the wires - pull the plugs.
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Chapter 6: Service and repair 5. Unscrew the six hex nuts on the back of the HPA and gently remove the HPA. Mounting the HPA module To mount the new HPA, repeat the above procedure in reverse: 1. Fit the threaded studs on the back of the HPA into the keyhole shaped holes in the mounting bracket on the antenna.
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Chapter 6: Service and repair 6.3.4 Antenna Tracking Receiver (ATR) Removing the ATR module To remove the ATR module from the antenna, do as follows: 1. Disconnect the five plugs indicated in the drawing below. Important Remember the exact position of each plug, so you do not connect to the wrong connector when installing the new module.
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Chapter 6: Service and repair 2. Unscrew the two hex nuts and gently remove the ATR module. Mounting the ATR module To mount the new ATR module, repeat the above procedure in reverse: 1. Fit the module on the studs on the antenna and fasten the hex nuts with a torque of 1.2 Nm.
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Chapter 6: Service and repair 6.3.5 GPS module Removing the GPS module To remove the GPS module from the antenna, do as follows: 1. Disconnect the plug from the GPS module (indicated by white arrow). The GPS module is attached to the bottom of the mounting plate. Important Remember to release connector latches on the connector.
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Chapter 6: Service and repair 2. Unscrew the four screws on the GPS module with a torx screwdriver no. 10 and remove the module. The position of the screws are indicated in the drawing on the previous page. Mounting the GPS module To mount the new GPS module, repeat the above procedure in reverse: 1.
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Chapter 6: Service and repair 6.3.6 Antenna Tracking Module Removing the ATM module To remove the ATM module from the antenna, do as follows: 1. Unscrew the three screws holding the sensor PCB. Replacing modules in 34-3052B antenna...
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Chapter 6: Service and repair 2. Cut the two cable ties (a and d), gently lift the two cable holders (b and c) as shown on the image below and release the cable. 3. Disconnect the seven plugs indicated in the image below. Replacing modules in 34-3052B antenna...
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Chapter 6: Service and repair Important Remember the exact position of each plug, so you do not connect to the wrong connector when installing the new module. Remember to release connector latches on the connectors. Do not pull the wires - pull the plugs. 4.
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Chapter 6: Service and repair Mounting the ATM module To mount the new ATM, repeat the above procedure in reverse: 1. Slide the sensor PCB through the slot. 2. Fit the six Hex screws on the ATM. Fasten the screws with 1.2 Nm torque. 3.
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Chapter 6: Service and repair Replacing modules in 34-3052B antenna...
Chapter 7 Troubleshooting 7.1 Reset button 7.1.1 How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section. To press the Reset button, use a pointed device.
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Chapter 7: Troubleshooting 7.1.2 Functions of the Reset button The Reset button on the terminal has the following functions: Action Function With the terminal The terminal IP address and IP netmask are running, press the temporarily set to the default value (default IP Reset button address: 192.168.0.1).
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Chapter 7: Troubleshooting Action Function For service use only! While the terminal is booting, press The bootloader initiates software upload. This and hold the Reset firmware upload procedure is only to be used if the button. other procedures fail due to missing or corrupted firmware.
Chapter 7: Troubleshooting 7.2 Status signaling 7.2.1 Overview The TracPhone system uses event messages and light indicators to display the status of the system. 7.2.2 Light indicators Overview The terminal has a number of light indicators, placed in the LED panel of the terminal: •...
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Chapter 7: Troubleshooting General status indicator functions Power indicator Behavior Meaning Steady green Power OK. Flashing green The terminal is powering up. Flashing orange The terminal is shutting down. No power. Terminal indicator Behavior Meaning Steady green Ready. BGAN registration completed. Flashing green Please wait - process in progress.
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Chapter 7: Troubleshooting Behavior Meaning Critical error. Check the event log. If the problem is in the TracPhone system and you cannot solve it, contact your distributor and return the unit for repair. Antenna indicator Behavior Meaning Steady green Tracking. The antenna is ready for use.
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Chapter 7: Troubleshooting LAN indicator functions Activity indicator Behavior Meaning Flashing green The LAN port is active. Link/Speed indicator Behavior Meaning Green Link speed is 100 Mbps. Yellow Link speed is 10 Mbps. The link is down. PoE indicator Behavior Meaning Green The terminal is supplying power to the LAN port.
Chapter 7: Troubleshooting 7.2.3 Event messages Display of event messages The terminal can detect events during POST (Power On Self Test) • - a self test performed at every power-up, PAST (Person Activated Self Test) • - a self test performed when you click the Self test button under Help desk in the web interface, or CM (Continuous Monitoring) •...
The log includes the time of the occurrence, a short description, location of the error etc. This information can help troubleshooting errors in the system. You can see the event log in the web interface. For further information on the web interface, see the user manual for the TracPhone systems. Logging of events...
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Chapter 7: Troubleshooting Logging of events...
TracPhone 19” Rack Terminal 34-3738A-T19 A.1.2 TracPhone FB250 system Item Part number TracPhone FB250 antenna 34-3050A TracPhone terminal or 34-3738A or TracPhone 19” Rack Terminal 34-3738A-T19 A.1.3 IP Handset & Cradle, wired Item Part number TracPhone FleetBroadband IP Handset, wired 34-403672A...
Appendix A: Part numbers Item Part number TracPhone FleetBroadband IP Cradle, wired 34-403674A A.2 Spare parts For information on available spare parts, do as follows: 1. Log on to the KVH Partner Portal 2. Select Product Pricing from the Pricing tab.
Appendix B Technical specifications B.1 Overview This chapter contains specifications for the TracPhone FB500 system and the TracPhone FB250 system including the terminal and antenna. Note For specifications and outline drawings for the IP Handset, refer to the manual for the IP handset.
Appendix B: Technical specifications B.2 FB500 antenna B.2.1 General specifications Item Specification Type BGAN Class 8, maritime mechanical tracking antenna Rx Freq. Band 1525.0 - 1559.0 MHz Tx Freq. Band 1626.5 - 1660.5 MHz Channel Spacing 1.25 kHz Antenna element Gain (RX-band, min.): 17.8 dBi Gain (TX-band, typical): 17.8 dBi G/T ...
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Appendix B: Technical specifications Item Specification Cable losses RF attenuation: at 1660 MHz: max. 20 dB at 54 MHz: max. 4 dB at 36 MHz: max. 3 dB DC resistance (loop): max. 1 Max. cable length, terminal to antenna: •...
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Appendix B: Technical specifications B.2.2 Environmental specifications Item Specification Water and dust IPX6 spray proof in all directions according to IEC 60529 and IEC 60945, no dust test. Ambient Temperature Operational: -25° to +55°C Storage: -40° to +80°C Operating humidity 100%, condensing Ice, survival Up to 25 mm of ice...
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Appendix B: Technical specifications Item Specification Ship motions: (MAX) Roll: 30°, period 4 sec., 0.7 g tangential Pitch: 15°, period 3 sec., 0.6 g tangential Yaw: 10°, period 5 sec., 0.3 g tangential Surge: 0.5 g Sway: 0.5 g Heave: 0.7 g Turning rate: 36°/s;...
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Appendix B: Technical specifications B.2.3 Antenna outline dimensions FB500 in 26" (66 cm) dome FB500 antenna...
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Appendix B: Technical specifications FB500 in 35" (89 cm) dome FB500 antenna...
Appendix B: Technical specifications B.3 FB250 antenna B.3.1 General specifications Item Specification Rx Freq. Band 1525.0 - 1559.0 MHz TX Freq. Band 1626.5 - 1660.5 MHz Channel spacing 1.25 kHz Antenna element gain 11.0 dB min. -15.5 dB/K EIRP Min.
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Appendix B: Technical specifications Item Specification Antenna power, Maximum 39 W operational Total antenna weight FB250 in 10.8" (27.6 cm) dome: 8.6 lbs (3.9 kg) FB250 in 19" (48 cm) dome: 20 lbs (9 kg) FB250 antenna...
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Appendix B: Technical specifications B.3.2 Environmental specifications Item Specification Water and dust IPX6 spray proof in all directions, no dust test. Ambient Temperature Operational: -25° to +55°C Storage: -40° to +85°C Operating humidity 100%, condensing Ice, survival Up to 25 mm of ice Wind load, max.
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Appendix B: Technical specifications Item Specification Vibration, life test At least 1.7 g rms for 2 hours pr. axis. Spectrum: 5 to 20 Hz: 0.05 g2/Hz, 20 to 150 Hz: -3 dB/octave Shock Half sine, 20 g/11 ms Solar radiation 1120 W/m according to MIL-STD-810F 505.4 Air Pressure,...
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Appendix B: Technical specifications B.3.3 Antenna outline dimensions FB250 in 10.8" (27.6 cm) dome TNC connector A: 4 pcs. M6 x 8 ø275.6 Weight: 3.9 kg. Dimensions are in mm. FB250 antenna...
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Appendix B: Technical specifications FB250 in 19" (48 cm) dome FB250 antenna...
Appendix B: Technical specifications B.4 Minimum distance to transmitters The table below shows the minimum recommended distance to transmitters in the frequency range below 1000 MHz. Recommended distance to TracPhone antenna. Minimum distance to transmitters...
B.5.1 General specifications (including 19” rack version) Item Specification Weight TracPhone terminal: 2.5 kg (5.5 lbs) TracPhone 19” Rack Terminal: 5 kg (11 lbs) Dimensions TracPhone terminal: 264.5 mm x 273 mm x 42.5 mm (10.4” x 10.7” x 1.7”) TracPhone 19”...
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Four connectors: RJ-45 female. Conforms with IEEE 802.3 af, 10/100 Mbps. Supported cable length: up to 100 m PoE (max. 15.4 W) on each port, Total PoE power: 64 W at 24 V operation, 32 W at 12 V. TracPhone terminal...
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Max. source impedance: 85 m at 12 V, 500 m at 24 V Maximum 20 A at 24 V, 5 ms (start up) Standby current Ignition function, off: max. 15 mA Remote on/off in DC connector, off: max. 2 mA Ambient Operational: -25° to +55°C temperature Storage: -40° to +80°C TracPhone terminal...
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Appendix B: Technical specifications Item Specification Relative Humidity 95% non-condensing at +40°C Equipment category Protected from the weather - IEC-60945 TracPhone terminal...
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Appendix B: Technical specifications B.5.2 Outline dimensions, TracPhone terminal Connector panel and bottom view, including Basic cable support. 191.5 M4 x 6 mm (4 pcs.) Ø6 x 6 mm (4 pcs.) Ø4.5 x 6 mm (2 pcs.) Basic cable support...
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Appendix B: Technical specifications Side view and top view, including Basic cable support. 264.5 9.75 TracPhone terminal...
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Appendix B: Technical specifications End view with serial number label and heat label. Weight: 2.5 kg. Dimensions are in mm. TracPhone terminal...
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Appendix B: Technical specifications B.5.3 Outline dimensions, 19” Rack Terminal Front and top view, including Basic cable support. 482.6 TracPhone terminal...
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Appendix B: Technical specifications Connector panel, side view and perspective views, including Basic cable support. 98.7 Weight: 5 kg. Dimensions are in mm. TracPhone terminal...
Appendix C Grounding and RF protection C.1 Why is grounding required? C.1.1 Reasons for grounding Grounding the TracPhone system is required for two reasons: • Safety: Lightning protection of persons and equipment. • Protection: ESD (ElectroStatic Discharge) protection of equipment.
Appendix C: Grounding and RF protection C.2 About marine DC systems C.2.1 Wiring systems Two basic wiring topologies are used for marine DC system grounding: Two- Wire Return System and One Pole Grounded Return System. C.2.2 Two-wire Return System This configuration implies that no part of the circuit, in particular the battery negative, is connected to any ground potential or equipment.
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Appendix C: Grounding and RF protection C.2.3 One Pole Grounded Return System This configuration implies that the battery negative is bonded to a ground potential, typically at the engine negative terminal. This is done in order to polarize the DC electrical system. BATTERY BATTERY STARTER...
Appendix C: Grounding and RF protection C.3 About marine grounding There is great confusion about the different ground terms used when dealing with marine electrical installations. The various terms are listed below for reference. Term Definition DC Negative Actually not a ground but a current-carrying conductor which carries the same current that flows in the positive conductor.
Appendix C: Grounding and RF protection Term Definition RF Ground Underwater ground potential that is electrically coupled (Electrical) to seawater ground by means of a separate ground plate (e.g. Dynaplate). Also referred to as “counterpoise” for the SSB/HF aerial system. C.4 Grounding Recommendations C.4.1 Grounding the terminal The terminal should be grounded to the ship/hull.
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Appendix C: Grounding and RF protection If you are using the Extended cable support, make the ground connections through the cable support. You may need to extend the ground plane using copper foil. For further information, see Extending the ground plane on page 40. C.4.2 Grounding the antenna You can ground the antenna to the ship/hull via one or more of its mounting bolts.
Appendix C: Grounding and RF protection C.5 Alternative grounding for steel hulls The following guidelines assume a two-wire, isolated grounding arrangement; that is no part of the circuit, in particular the battery negative, is connected to any ground potential or equipment. C.5.1 Grounding the terminal The terminal must be grounded to the ship with the short antenna cable and a grounding kit.
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Appendix C: Grounding and RF protection Terminal grounded at a dedicated RF ground (alternative) In this case the antenna is grounded with a separate ground cable. The ground cable must be routed parallel and close to the shielded coax cable connecting the antenna to the terminal grounding kit.
Appendix C: Grounding and RF protection C.6 Alternative grounding for aluminum hulls The following guidelines assume a two-wire, isolated grounding arrangement; that is no part of the circuit, in particular the battery negative, is connected to any ground potential or equipment. C.6.1 Grounding the terminal The terminal must be grounded with the short antenna cable and a grounding kit.
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Appendix C: Grounding and RF protection Alternative grounding for aluminum hulls Antenna Heavy Gauge Wire Terminal Grounding Kit RF Ground (Capacitive OR Terminal seperate ground plate) Alternative grounding for aluminum hulls...
Appendix C: Grounding and RF protection C.7 Alternative grounding for fiberglass hulls C.7.1 Grounding the terminal The terminal must be grounded with the short antenna cable and a grounding kit. Further, the terminal must be grounded at its grounding stud in order to ensure a proper grounding if the short antenna cable is disconnected.
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Appendix C: Grounding and RF protection Alternative grounding for fiberglass hulls Antenna Heavy Gauge Wire Terminal Grounding Kit Terminal RF Ground Plate Alternative grounding for fiberglass hulls...
Appendix C: Grounding and RF protection C.8 Alternative grounding for timber hulls C.8.1 Grounding the terminal The terminal must be grounded with the short antenna cable and the Grounding kit (accessories). Further, the terminal must be grounded at its grounding stud in order to ensure a proper grounding if the short antenna cable is disconnected.
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Appendix C: Grounding and RF protection Alternative grounding for timber hulls Antenna Heavy Gauge Wire Terminal Grounding Kit RF Ground Terminal Alternative grounding for timber hulls...
Appendix C: Grounding and RF protection C.9 Separate ground cable C.9.1 Ground cable - construction When dealing with electrical installations in a marine environment, all wiring must be done with double insulated, tinned, high quality and if exposed also UV resistant cables. This shall also apply to the separate ground cable mentioned in the previous paragraphs.
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Appendix C: Grounding and RF protection C.9.2 Ground cable - connection The ground cable must be mounted close to and parallel to the shielded coax cable thus minimizing ground loop problems. If possible, route the coax cable and the ground cable in metal conduits bonded to the hull or within a mast (depending on the actual installation).
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Appendix C: Grounding and RF protection C.9.3 Isolation of the antenna from the mounting base In cases where the antenna is to be isolated from the mounting base, shoulder bushings and washers (accessories) must be used as illustrated below. Please note that the isolation has to be implemented on all four mounting bolts (including the bolt securing the ground cable).
C.10 RF interference Interference induced from nearby RF transmitters might cause system failures and in extreme cases permanent damage to the TracPhone equipment. If there are problems with interference from HF transmitters, it is advisable to mount ferrite clamps on the coax cable in order to provide suppression of induced RF.
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Appendix D Attaching a TNC or N Connector to RG214 Cable These instructions explain how to terminate an RG214 RF cable with a TNC or N-type connector. Refer to the following diagram while performing the steps in this procedure. Do as follows: 1.
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Appendix D: Attaching a TNC or N Connector to RG214 Cable 2. Slide the nut, washer, and rubber gasket onto the end of the cable.
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Appendix D: Attaching a TNC or N Connector to RG214 Cable 3. Using a utility knife, carefully strip the jacket 0.33" (8.5 mm) back from the end of the cable. Important Do not damage the braid when cutting the jacket. 4.
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Appendix D: Attaching a TNC or N Connector to RG214 Cable 5. Using a utility knife, carefully strip the dielectric 0.2" (5 mm) back from the end of the cable. Important Do not score the center conductor when cutting the dielectric.
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Appendix D: Attaching a TNC or N Connector to RG214 Cable 8. Fold the braid over the clamp and trim any excess braid that overlaps the clamp's shoulder. 9. Place the bushing, narrow insulator, and inner conductor onto the end of the cable.
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Appendix D: Attaching a TNC or N Connector to RG214 Cable 10. Using a soldering iron (rated for approximately 250 W), heat the inner contact and flow a small amount of solder into the bore of the inner contact to bond it to the cable's center conductor. Important Once you have soldered the inner contact to the center conductor, immediately remove heat to avoid melting the...
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Appendix D: Attaching a TNC or N Connector to RG214 Cable 12. Insert the end of the cable into the connector body. 13. Screw the nut into the connector body.
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Appendix D: Attaching a TNC or N Connector to RG214 Cable 14. Using a 16 mm open-end wrench, tighten the nut to secure the connector body onto the cable. Tighten to 10 Nm of torque. Important To avoid stressing the cable, do not rotate the cable within the connector body.
Glossary Glossary AMSL Above Mean Sea Level Antenna Tracking Board Antenna Tracking Module Antenna Tracking Receiver American Wire Gauge. A means of specifying wire diameters. BGAN Broadband Global Area Network. A mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls.
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Glossary ElectroStatic Discharge A figure of merit of an antenna and low noise amplifier combination expressed in dB. "G" is the net gain of the system and "T" is the noise temperature of the system. The higher the number, the better the system. GPIO General Purpose Input/Output Global Positioning System.
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Glossary kbps kilobits per second Local Area Network Low Noise Amplifier Mbps Megabit per second PAST Person Activated Self Test. A test similar to the POST test, but activated by the user. The PAST causes the system to reset. Personal Computer Printed Circuit Board Personal Identification Number.
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Glossary Radio Frequency. Electromagnetic wave frequencies between about 3 kilohertz and about 300 gigahertz including the frequencies used for communications signals (radio, television, cell-phone and satellite transmissions) or radar signals. Radio Frequency Interference. A non-desired radio signal which creates noise or dropouts in the wireless system or noise in a sound system.
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Glossary Threaded Neill-Concelman. A type of RF connector used for terminating coaxial cables. The TNC connector is a threaded version of the BNC connector. The connector has a 50 Ohm impedance and operates best in the 0-11 GHz frequency spectrum. Unrestricted Digital Information.
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Index interfaces on terminal analog phone/fax interface, 71 GPS module antenna, 66 replacing in 34-3052A, 101 DC power input, 67 replacing in 34-3052B, 110 discrete I/O, 77 GPS receiver ISDN, 72 distance from antenna, 14 LAN, 74 grounding, 153 L-Band, 82 access, 36, 38 overview, 65 aluminum hulls, 161...
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Index modules, replacing in 34-3052B, 103 power Antenna Tracking Module, 112 cable, 54 Antenna Tracking Receiver, 108 cable extension, 58 GPS module, 110 connecting, 60 High Power Amplifier, 105 connecting remote on/off, 63 sources, 53 switching on, 85 using remote on/off, 87 power input on terminal, 67 obstructions Power over Ethernet, 74...
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Index spare parts for 34-3052B antenna, 104 specifications, 129 steel hulls grounding, 159 system units FB250 antenna, 4 FB500 antenna, 3 IP handset, 5 terminal, 1 technical specifications, 129 antenna, 130 terminal, 143 temperature, 36 temperature, 19" rack terminal, 38 terminal cable support, 42 cable support for 19"...
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