Page 1 TracPhone FleetBroadband FB250 & FB500...
Page 2 Fax: +45 45 160 181 E-mail: techs@kvh.com E-mail: support@kvh.dk Internet: www.kvh.com Internet: www.kvh.com If you have any comments regarding this manual, please e-mail them to manuals@kvh.com. Your input is greatly appreciated! KVH Part # 34-125645-D © 2008, KVH Industries, Inc., All rights reserved.
Page 3 Trademark Information TracPhone, KVH, and the unique light-colored dome with contrasting baseplate are registered trademarks of KVH Industries. Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United States. Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.
Page 4: Safety Summary
KVH Industries assumes no liability for the customer's failure to comply with these requirements. Observe marked areas...
Page 5 Service User access to the interior of the terminal is prohibited. Only a technician authorized by KVH Industries may perform service - failure to comply with this rule will void the warranty. Access to the interior of the antenna is allowed, but only for replacement of certain modules - as described in the Installation manual.
Page 6 Grounding, cables and connections To minimize shock hazard, the equipment chassis and cabinet must be connected to an electrical ground. Both terminal and antenna must be grounded to the vehicle. For further grounding information refer to the Installation manual. Do not extend the cables beyond the lengths specified for the equipment. The cable between the terminal and antenna can be extended if it complies with the specified data concerning cable losses etc.
Page 7: About The Manual
Intended readers This manual is a user manual for the TracPhone FB500 system and the TracPhone FB250 system. The readers of the manual include anyone who is using or intends to use one of these two systems. No specific skills are required to operate the TracPhone system.
Page 8 To obtain the latest version of the manual, please visit www.kvh.com and download the latest version from the FB250 or FB500 product page. Related documents The below list shows the documents related to this manual and to the TracPhone FB500 and TracPhone FB250 system.
Page 9 Typography In this manual, typography is used as indicated below: Bold is used for the following purposes: • To emphasize words. Example: “Do not touch the antenna”. • To indicate what the user should select in the user interface. Example: “Select SETTINGS > LAN”. Italic is used to emphasize the paragraph title in cross-references.
Page 10: Table Of Contents
Table of Contents Safety summary ..............iii About the manual .............. vi Chapter 1 Introduction Welcome ................1 In this chapter ..............2 Features and interfaces ............3 Main units ................4 The Inmarsat BGAN system ..........11 Matrix of services and interfaces ........17 What’s next? ..............
Page 11 Table of Contents General ................35 Using a phone or fax machine ..........38 Using a computer .............52 Using the IP handset ............55 What’s next? ..............55 Chapter 4 Using the web interface In this chapter ..............57 Introduction ..............57 Entering the SIM PIN in the web interface ......63 Using the Dashboard ............65 Using the phone book ............
Page 12 Table of Contents Uploading software ............154 Part numbers ..............155 Troubleshooting guide ............157 Status signaling ..............163 Logging of events ............179 Reset button ..............180 Chapter 6 Conformity TracPhone FB500 ............183 TracPhone FB250 ............185 Glossary ..................187 Index ..................193...
Page 13 Table of Contents...
Page 14: Chapter 1 Introduction
Chapter 1 Introduction Welcome Congratulations on the purchase of your TracPhone system! TracPhone FB500 and TracPhone FB250 are maritime broadband systems, providing simultaneous high-speed data and voice communication via satellite through the Broadband Global Area Network (BGAN).
Page 15: In This Chapter
VPN (Virtual Private Network) access to corporate servers In this chapter This chapter introduces the TracPhone FB500 system and the TracPhone FB250 system, and gives an overview of the physical units and their features and functions. It also gives an overview of the BGAN system and services.
Page 16: Features And Interfaces
TracPhone FB250: 284 kbps Support for streaming IP at: TracPhone FB500: 32, 64, 128, 256 kbps TracPhone FB250: 32, 64, 128 kbps ISDN service, only TracPhone FB500: 64 kbps Voice: Standard Voice (4.0 kbps) or 3.1 kHz Audio 4 LAN (Local Area Network) ports with Power over Ethernet (PoE) for computers, e-hubs, IP handsets etc.
Page 17: Main Units
The TracPhone FB500 system and the TracPhone FB250 system basically use the same type of terminal, except that the TracPhone FB500 offers a few more features than the TracPhone FB250. See Features and interfaces on page 3. Units overview The TracPhone FB500 system includes the following main units: •...
Page 18 For information on how to install the antenna, refer to the installation manual. This antenna is larger and provides more bandwidth than the antenna used for the TracPhone FB250 system. Main units...
Page 19 Chapter 1: Introduction TracPhone FB250 antenna The TracPhone FB250 system uses the FB250 antenna, which is a medium size, maritime BGAN phased array antenna. For information on how to install the antenna, refer to the installation manual. Main units...
Page 20 Overview Whether you have purchased a TracPhone FB500 system or a TracPhone FB250 system, the terminal is basically the same. For this reason this section covers both systems. The TracPhone terminal is the controlling unit in the TracPhone system. It contains all user interfaces and LED indicators and stores configuration data.
Page 21 Chapter 1: Introduction SIM card The terminal has a SIM slot (Subscriber Identity Module) located in the connector panel behind a small cover plate. The terminal requires a dedicated FleetBroadband SIM card, which is acquired from your Airtime Provider. The system requires a SIM card to go online and to access the settings of the terminal.
Page 22 Chapter 1: Introduction IP handset and cradle IP handset The IP handset communicates using Internet protocols. The handset is not strictly dedicated to the TracPhone system, but can also be used in a public network as a standard IP telephone. When the IP handset is used with the terminal, it communicates using Internet protocol between the handset and the...
Page 23 Chapter 1: Introduction IP cradle The IP cradle serves as a holder for the IP handset. The cradle connects to the coil cord from the handset and, using an Ethernet cable, to the terminal. Main units...
Page 24: The Inmarsat Bgan System
Chapter 1: Introduction The Inmarsat BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls.
Page 25 Chapter 1: Introduction Coverage The Inmarsat BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system. (Launch planned for 2008) Note The map depicts Inmarsat's expectations of coverage, but does not represent a guarantee of service.
Page 26 A complete BGAN FleetBroadband system may include the TracPhone terminal with connected peripherals, a TracPhone FB500 antenna or a TracPhone FB250 antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).
Page 27 Chapter 1: Introduction The BGAN services Supported services The services currently supported by BGAN comprise: • A Packet Switched connection to the Internet • A Circuit Switched (Dialed) connection for voice, fax or data • Short Messaging Service (SMS) Packet data service The BGAN network supports different classes of data connection to the Internet.
Page 28 Chapter 1: Introduction Circuit switched (dialed) service The following types of circuit switched connection are available: • Standard Voice. A low-tariff connection for voice only. The voice signal is compressed to 4.0 kbps, which reduces the bandwidth use and consequently the tariff. •...
Page 29 Limitations in available services The services available depend on your airtime subscription. Your SIM card may not allow for all the services described in this manual. Further, for FleetBroadband Class 9 (TracPhone FB250), the following limitations apply: Elevation ≥ 20 Service Elevation <...
Page 30: Matrix Of Services And Interfaces
Chapter 1: Introduction Matrix of services and interfaces The following table shows which services can be accessed from which interfaces on the terminal, and which types of equipment can be used. Interface on the terminal Service Phone/Fax LAN (PoE) ISDN Analog IP handset ISDN telephone...
Page 31: What's Next
Chapter 1: Introduction What’s next? This chapter has provided an overview of the BGAN system and of the TracPhone system. The next chapters will go into more detail about how to set up and use your system. The following chapter, Getting started, explains how to start up the system.
Page 32: Chapter 2 Getting Started
For information on how to install the system, insert SIM card and connect cables, refer to the installation manual for the TracPhone FB500 and TracPhone FB250 systems. Before you start Operation at high temperatures In very high ambient temperatures, do not touch areas of the terminal that are marked with this symbol.
Page 33 SIM slot L-Band Antenna Phone/Fax 1 Phone/Fax 2 ISDN 4 x LAN w. PoE Grounding stud For information on how to connect to each interface, refer to the installation manual for the TracPhone FB500 and TracPhone FB250 systems. Before you start...
Page 34: Starting Up The Terminal
Chapter 2: Getting started Starting up the terminal SIM card Note that the TracPhone terminal requires a SIM card dedicated to FleetBroadband. The terminal can only access the BGAN network when the right type of SIM card is installed. For information on how to insert the SIM card, refer to the installation manual.
Page 35 Chapter 2: Getting started Switching on the terminal Using the Power switch To switch on the terminal, use the Power switch in the connector panel. It normally takes one or two seconds for the terminal to switch on. Using the ignition system Normally the ignition function is not used in maritime installations.
Page 36 Chapter 2: Getting started you can always switch the terminal back on with the remote switch. The standby current when the remote switch is off is max. 2 mA. For further information on the remote on/off function, refer to the installation manual for the TracPhone systems.
Page 37: Connecting The Ip Handset
Chapter 2: Getting started Connecting the IP handset Power supply The IP handset is powered from the LAN interface, using Power over Ethernet. Starting up the IP handset The following procedure is for the TracPhone FleetBroadband IP handset. The procedure may be different for another type of IP handset. Note The first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the...
Page 38: Connecting A Computer
Chapter 2: Getting started Connecting a computer Before connecting to the LAN interface For the LAN interface to work without any further setup, the connected computer must be set up to obtain an IP address and a DNS server address automatically.
Page 39: Entering The Sim Pin For The Terminal
Chapter 2: Getting started Entering the SIM PIN for the terminal Overview Depending on your SIM card, you may have to enter a SIM PIN to use the system. You can enter the PIN using a standard phone or ISDN phone, the IP handset or the web interface.
Page 40 Chapter 2: Getting started Wrong PIN Analog phone or ISDN phone: If, instead of the busy tone or dialing tone, you continue to hear 2 beeps - pause - 2 beeps - etc., it means the PIN was not accepted. Check that you have the correct PIN and try again. If a wrong PIN has been entered three times, you will hear 3 beeps - pause - 3 beeps - etc.
Page 41 Chapter 2: Getting started Entering the PIN using the web interface To enter the PIN Do as follows: 1. On a computer connected to the terminal, open your browser and enter the IP address of the terminal. Refer to Using the web interface on page 57. The default IP address is 192.168.0.1.
Page 42 Chapter 2: Getting started Wrong PIN You have 3 attempts to enter the PIN in the web interface, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SIM card. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.
Page 43: Registering On The Bgan Network
Chapter 2: Getting started Registering on the BGAN network Registration procedure When the SIM PIN is accepted by the terminal, the TracPhone system starts the registration procedure on the BGAN network. Note We recommend keeping the vessel on a steady course while the antenna is performing a sky scan.
Page 44 Chapter 2: Getting started LED indications during the registration procedure This table shows how the startup procedure is signaled with the light indicators. If an error occurs, the indicators will light yellow or red, depending on the severity of the error. Status Antenna indicator Terminal indicator...
Page 45: Making The First Call
Chapter 2: Getting started Making the first call Introduction When the Antenna and Terminal indicators in the LED panel on the terminal both light steady green, you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call on page 42.
Page 46: What's Next
Chapter 2: Getting started • Mobile number: The mobile number of the terminal you are calling. The first part of the number is always 870, which is the “country code” for the BGAN system. Note There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.
Page 47 Chapter 2: Getting started What’s next?
Page 48: Chapter 3 Operating The System
Chapter 3 Operating the system In this chapter This chapter describes how to use the TracPhone systems. It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...” sections for the interfaces in Chapter 4, Using the web interface.
Page 49 Chapter 3: Operating the system The IP handset When you connect the IP handset to one of the LAN (PoE) connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal. The IP handset includes the following items for the terminal: •...
Page 50 RDI ISDN modem Data Computer multi-user Data Computer single-user IP handset or Computer with web interface a. Notes for TracPhone FB250: UDI data is not available. In low elevations (< 20°), 3.1 kHz Audio is not available. General...
Page 51: Using A Phone Or Fax Machine
ISDN phone, a modem or a fax machine. Note that only TracPhone FB500 supports G4 fax (UDI). Phone/Fax 1 Phone/Fax 2 ISDN For information on how to connect to the interfaces, see the installation manual for the TracPhone FB500 and TracPhone FB250 systems. Using a phone or fax machine...
Page 52 When connecting a G4 fax or a modem to the ISDN interface in the TracPhone FB500 system you must use UDI. Note UDI and RDI are not available with the TracPhone FB250 system, so you cannot connect a G4 fax machine nor a modem to the ISDN interface on the TracPhone FB250 system.
Page 53 Chapter 3: Operating the system For further information, see Configuring the Phone/Fax interface on page 90. • IP handset. Select the call type for each handset in the web interface under SETTINGS > IP Handset > Call settings. For further information, see Setting the call types for IP handsets on page 108.
Page 54 Chapter 3: Operating the system Phone numbers for incoming 3.1 kHz Audio and Standard Voice 3.1 kHz Audio and Standard Voice have separate phone numbers. This way, a person calling a phone connected to the terminal can select whether to use 3.1 kHz Audio or Standard Voice, simply by using the dedicated phone number.
Page 55 Chapter 3: Operating the system Making or receiving a phone call Analog phone, ISDN phone or IP handset There are different methods for activating a call, depending on the type of phone: • Analog phone or ISDN phone: Dial # after the number. •...
Page 56 Chapter 3: Operating the system If there was an error establishing the connection, refer to the Troubleshooting Guide on page 157. If you are using the IP handset, the handset may show an error message. Depending on the type of error, the web interface may also show an error message.
Page 57 Chapter 3: Operating the system Making a call to the terminal To make a call to a phone connected to the terminal, dial + <Mobile number> • + is the prefix used in front of the country code for international calls. •...
Page 58 Chapter 3: Operating the system Dialing functions Special-purpose numbers There are a number of dialing functions available in the terminal. The following list shows the allocated special-purpose numbers for the terminal. Number Function 0 * followed by # or off-hook key Redial last called number on this interface.
Page 59 Chapter 3: Operating the system Dialing prefixes Apart from the numbers above, the terminal uses the following dialing prefixes: • 1* before the phone number will force the connection to use Standard Voice. • 2* before the phone number will force the connection to use 3.1 kHz Audio.
Page 60 Chapter 3: Operating the system Handling waiting calls Note The phone must have an R key to be able to use these functions. During a call, if a second party attempts to make contact with you, you may hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc.
Page 61 Chapter 3: Operating the system Holding a call Note The phone must have an R key to be able to use these functions. During a call, you may place the initial call on hold while another call is made. If you want to: Do as follows: Place a call on hold.
Page 62 Chapter 3: Operating the system Transferring a call Note The phone must have an R key to be able to use these functions. When you receive a call, you can transfer this call to another phone connected to the terminal. To transfer the incoming call to another phone or headset, do as follows: 1.
Page 63 39. UDI must be used for an ISDN G4 fax machine, Note that this is not possible in a TracPhone FB250 system. Refer to Configuring the ISDN interface on page 92. To send a fax from a fax machine connected to the terminal, dial 00 <country code>...
Page 64 3.1 kHz Audio. Refer to Selecting the incoming call type on page 41. An ISDN G4 fax machine connected to the TracPhone FB500 terminal can only receive a fax with UDI. TracPhone FB250 does not support UDI and cannot be used with a G4 fax machine.
Page 65: Using A Computer
The terminal has four LAN connectors for connecting computers or other LAN equipment. For information on how to connect to the interfaces, see the installation manual for the TracPhone FB500 and TracPhone FB250 systems. Standard or Streaming data on LAN Definition The BGAN network supports different classes of data connection to the Internet.
Page 66 For further information, see Using profiles on page 139 and Using traffic flow filters on page 143. Setting up and activating a Streaming connection The TracPhone FB250 system supports 32, 64 and 128 kbps Streaming. The TracPhone FB500 system supports 32, 64, 128 and 256 kbps Streaming. Note You may have difficulties establishing the fastest Streaming connection if you are located close to the edges of the satellite beam.
Page 67 Chapter 3: Operating the system For further information, see Using profiles on page 139 and Setting up the network user groups on page 113. Working with network groups The LAN users of the TracPhone system can be organized in network user groups with different setup and different access rights.
Page 68: Using The Ip Handset
Chapter 3: Operating the system Using the IP handset You can use the IP handset as user interface for the TracPhone system as well as for making calls or sending SMS messages. The IP handset has a dedicated menu for the TracPhone system. For information on how to start up the IP handset, see Connecting the IP handset on page 24.
Page 69 Chapter 3: Operating the system What’s next?
Page 70: Chapter 4 Using The Web Interface
Chapter 4 Using the web interface In this chapter This chapter describes how to use the web interface to operate, set up and configure your TracPhone system. Introduction The web interface What is the web interface? The web interface is built into the terminal, and is used for operating, setting up and configuring the system.
Page 71 Chapter 4: Using the web interface Browser settings If you are connecting your computer using the LAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish.
Page 72 Chapter 4: Using the web interface 2. Uncheck the box labeled Use a proxy server for your LAN. 3. Click OK. When the proxy server settings are disabled, close your browser. You may need to change this setting back on return to your Internet connection.
Page 73 Chapter 4: Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface, do as follows: 1. Connect your computer to the terminal. 2. Start up the terminal. For further information, see Getting started on page 19. 3.
Page 74 Chapter 4: Using the web interface Overview of the web interface When the web interface opens, the title bar shows the name of the product. Note If no antenna is connected, the web interface will assume that the system is a TracPhone FB500 system. The web interface consists of the following sections.
Page 75 Chapter 4: Using the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface: Icon Explanation A new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail. For further information, see Receiving a message on page 82.
Page 76: Entering The Sim Pin In The Web Interface
Chapter 4: Using the web interface Entering the SIM PIN in the web interface Note You may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card.
Page 77 Chapter 4: Using the web interface When the correct PIN is entered, the web interface opens the Dashboard and is ready for use. Note Some parts of the web interface may be greyed out if the user permissions are limited. For information on how to set up user permissions, see Setting up user permissions on page 146.
Page 78: Using The Dashboard
Chapter 4: Using the web interface Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna. Using the Dashboard...
Page 79 Chapter 4: Using the web interface Properties The PROPERTIES section of the DASHBOARD shows the following information: • Airtime provider. The name of your Airtime Provider. • GPS position. The GPS position of your TracPhone system. Note In some cases, the BGAN network does not allow the position to be displayed to the user.
Page 80 Chapter 4: Using the web interface Managing data sessions Overview Data sessions are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the Dashboard. • Primary profiles are listed in the left side and secondary profiles (if any) are listed to the right.
Page 81 You may have difficulties establishing the fastest Streaming connection if you are located close to the edges of the satellite beam. 256 kbps Streaming on TracPhone FB500 and 128 kbps Streaming on TracPhone FB250 normally require an elevation angle of more than 15 degrees. Using the Dashboard...
Page 82 Chapter 4: Using the web interface Start/stop Standard data on the LAN interface By default, Standard data is always activated on the terminal. If you only want Standard data to be activated when you have specifically enabled it, you can disable automatic activation using the SETTINGS >...
Page 83 Chapter 4: Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. • ONGOING CALLS is a list of calls that are currently active. The list shows the call type and the time connected for each call.
Page 84: Using The Phone Book
Chapter 4: Using the web interface Using the phone book General usage Overview In the phone book you can: • Look up phone numbers. • Look up short dial numbers for easy dialing from a handset. • Modify or delete existing names and phone numbers, or enter new names and phone numbers.
Page 85 Chapter 4: Using the web interface Accessing the phone book To access the phone book, select PHONE BOOK from the left navigation pane. The phone book shows all entries with entry number, name and phone number. Empty place holders are also included. To sort the phone book, click the title of the column you wish to sort by.
Page 86 Chapter 4: Using the web interface Short dial The entry number in the phone book is the Short dial number. When making a call from the terminal you can use this number instead of dialing the entire phone number. Simply dial 00 <short dial> followed by # or off-hook key. Example: To call the third entry in the phone book from an analog phone, take the phone off hook and dial 003 #.
Page 87 Chapter 4: Using the web interface Editing phone book entries Adding a new entry To add a new entry, do as follows: 1. In the phone book, locate the empty entry number where you want to add the new phone number and click New. 2.
Page 88 Chapter 4: Using the web interface Viewing and editing the mobile numbers To view the mobile numbers To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane. The mobile numbers are the phone numbers to use when making a call to the terminal.
Page 89: Using The Call Log
Chapter 4: Using the web interface Using the Call log Note If power to the terminal is interrupted, all information on calls since last power up is lost. This could mean that you will be charged for more calls than the number of calls registered in the call log. Information on total usage To enter the CALLS page select CALLS from the left navigation pane.
Page 90 Chapter 4: Using the web interface Exporting the call log The system logs all calls and data sessions. For information on how to view the lists of calls and data sessions, see the next section. To export the entire call log to a file, do as follows: 1.
Page 91 Note The estimated charge is based on your entries under ADMINISTRATION > Call charges. KVH Industries does not take responsibility for the correctness of this estimated charge. You can sort each of the lists by clicking the title of the column you wish to sort If a list covers more than one page, you can click the relevant link at the bottom of the page, to go to another page.
Page 92: Handling Sms Messages
Chapter 4: Using the web interface Handling SMS messages Sending an SMS message Important If the terminal is not online when you attempt to send a message, the message is moved to the Outbox in stead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online.
Page 93 Chapter 4: Using the web interface 3. Type in the message in the Write new message field. If the message text is too long for one SMS, the message is sent as two or more SMS messages. The field below the message field shows the number of SMS messages used to send the message.
Page 94 Chapter 4: Using the web interface Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent. To access the Sent folder, select MESSAGES > Sent from the navigation pane. The Status column shows the status of each message, if you have selected Delivery notification when sending the message.
Page 95 Chapter 4: Using the web interface Receiving a message If a message has arrived, the icon bar at the top of the web interface shows an unopened envelope. Click the envelope to see the new message(s). Otherwise, to see new messages click MESSAGES from the left navigation pane.
Page 96 Chapter 4: Using the web interface Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message: •...
Page 97 Chapter 4: Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message.
Page 98 Chapter 4: Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is stored on the SIM card. •...
Page 99: Setting Up The Interfaces
Chapter 4: Using the web interface Setting up the interfaces The SETTINGS page (Antenna properties) The SETTINGS page shows properties of the connected antenna and contains a field for enabling or disabling the L-Band interface on the terminal. To access the SETTINGS page, select SETTINGS from the left navigation pane. Enabling or disabling the L-Band interface The L-Band interface is used for connecting a broadband receiver for reception of position data.
Page 100 Chapter 4: Using the web interface Configuring the LAN interface Overview The TracPhone terminal has 4 LAN connectors with PoE (Power over Ethernet). The major part of the LAN parameters are set up in the network management pages. For information on these settings, refer to Managing LAN network users on page 111.
Page 101 Chapter 4: Using the web interface Setting up the LAN interface Do as follows: 1. From the left navigation pane, select SETTINGS > LAN. 2. At DHCP status, select Enabled (recommended), or Disabled. • If you select Enabled, the terminal assigns dynamic IP addresses to devices connected to the terminal.
Page 102 Chapter 4: Using the web interface Port forwarding Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the internet. For information on how to set the terminal in Router mode, see Setting up the network user groups on page 113.
Page 103 Chapter 4: Using the web interface 5. Type in the Destination port range. 6. Repeat step 3 to step 5 to set up port forwarding to additional servers. 7. In the Active column, select which ports should have port forwarding activated.
Page 104 Chapter 4: Using the web interface 2. For each Phone/Fax port, set the call type for incoming and outgoing calls. Note Port 1 is the connector closest to the antenna connector, and Port 2 is the connector closest to the ISDN connector. The call types are described in more detail in Selecting the call type on page 39.
Page 105 2. Set the call type(s) for incoming calls. You can select Standard, 3.1 kHz Audio, UDI and/or RDI. Note that for TracPhone FB250 you can only select Standard or 3.1 kHz Audio. Note Connected devices will only receive incoming calls with the call types that are selected here.
Page 106 Chapter 4: Using the web interface 3. Set the MSN numbers that are to be assigned to each call type. Note that this setting only applies to the call type selected above the MSN number, and only if the connected device supports the call type used. Important If you set an MSN number to anything other than <None>, connected devices must be programmed with these MSN...
Page 107 Chapter 4: Using the web interface • If you select 3.1 kHz Audio, all outgoing calls, except UDI/RDI, will use the call type 3.1 kHz Audio. If you make a Standard call it will be converted to a 3.1 kHz Audio call. Outgoing UDI or RDI sessions will be not be influenced by this setting.
Page 108 Chapter 4: Using the web interface Setting the common interface settings The common APN The common APN setting is defined here and can be selected for each network user group. If you are using the same APN for many network user groups, it is easier to define it once, and then simply select it for the relevant user groups.
Page 109 Chapter 4: Using the web interface 2. Select the APN. You have the following options: • SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements. • Network assigned. The APN is assigned from the network. •...
Page 110 Chapter 4: Using the web interface Setting up call services Overview Note The terminal must be registered on the BGAN network before you can set up the call services in the web interface. In the web interface you can set up the following supplementary services: •...
Page 111 Chapter 4: Using the web interface Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number. Do as follows: 1. Select SETTINGS > Common > Call forward from the left navigation pane. 2. For each call type, select Enabled next to the situation(s) in which you want to forward incoming calls.
Page 112 Chapter 4: Using the web interface Call barring Do as follows to bar incoming and/or outgoing calls to and from the terminal: 1. Select SETTINGS > Common > Call barring from the left navigation pane. 2. Click OK next to Read current settings, to make sure the page is updated. 3.
Page 113 Chapter 4: Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Call waiting from the left navigation pane. 2.
Page 114 Chapter 4: Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Line identification from the left navigation pane.
Page 115 Chapter 4: Using the web interface Closed user group Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group. To define the settings for these user groups, do as follows: 1.
Page 116 Chapter 4: Using the web interface 4. To allow outgoing access for the activated user group(s), select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP. Note that if you selected Subscribed above, this setting will not be used. 5. Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up.
Page 117 Chapter 4: Using the web interface Managing IP handsets Overview The terminal has 4 LAN (PoE) connectors for connection of IP handsets or other IP equipment. You may connect your IP handsets directly to the LAN interfaces or use a PoE switch to connect more handsets. The TracPhone terminal supports connection of up to 16 handsets.
Page 118 Chapter 4: Using the web interface Connecting a new IP handset Note The first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501. To connect a new IP handset, do as follows: 1.
Page 119 Chapter 4: Using the web interface 5. In the IP handset, use the display menu system to enter the local number and the password you just entered in the web interface. Do as follows: • Enter the menu system and select SIP to get the list of profiles. •...
Page 120 Chapter 4: Using the web interface Setting up the IP handsets Do as follows: 1. Select SETTINGS > IP handset. 2. Select Edit next to a handset to change the password of the handset. Remember that you must enter the same password and local number (user name) in the IP handset.
Page 121 Chapter 4: Using the web interface Setting the call types for IP handsets Do as follows: 1. Select SETTINGS > IP handsets > Call settings. 2. For each handset, select the call types you want to enable for incoming and outgoing calls. The call types are described in more detail in Selecting the call type on page 39.
Page 122 Chapter 4: Using the web interface Configuring the discrete I/O interface Overview The I/O interface on the terminal has 5 configurable I/O pins. You can set up the function of each pin in the web interface. The default functions of the I/O pins are as follows: •...
Page 123 Chapter 4: Using the web interface Configuring the I/O interface To configure the I/O pins, do as follows: 1. Select SETTINGS > Discrete I/O. 2. For each pin you want to use, select Enabled. 3. For each pin, select if the pin should be Active high or Active low. 4.
Page 124: Managing Lan Network Users
Chapter 4: Using the web interface Managing LAN network users Introduction The network management system The network management system divides the users of the TracPhone terminal into network user groups. Each network user group has a profile which determines how the users connect to the Inmarsat BGAN network. The network user groups can allow or restrict certain services for different users.
Page 125 Chapter 4: Using the web interface Necessary steps when managing network users The steps necessary for managing network users include: 1. Defining a network user group. See Setting up the network user groups on page 113. The network user groups determine settings such as: •...
Page 126 Chapter 4: Using the web interface Setting up the network user groups Overview A network user group, in this context, is a group of network users sharing the same Quality of Service profile and network parameters. There are 11 configurable network user groups. For the Default user group, certain settings are locked, to make sure there is always one functional user group available.
Page 127 Chapter 4: Using the web interface Editing a network user group Note For further explanation of the terms used below, see Definitions for network terms on page 124. Do as follows: 1. Select SETTINGS > Network user groups. When you are prompted, enter the Administrator user name and password.
Page 128 Chapter 4: Using the web interface 2. Click Edit next to the user group you want to set up. 3. Type in a name for the group. 4. Select Enabled or Disabled. Managing LAN network users...
Page 129 Chapter 4: Using the web interface 5. Select the type of Internet connection. • Router mode means the connection will be shared with other users, and the NAT module of the terminal will make the necessary address translations. Use this mode if one or more computers are connected using the LAN interface, and the terminal should act as a router.
Page 130 Select a profile from the Primary scroll list. This profile is used by this network user group as a first choice, when possible. There are 5 predefined profiles (4 in the TracPhone FB250): Standard, Streaming 32 kbps, Streaming 64 kbps, Streaming 128 kbps and Streaming 256 kbps (only TracPhone FB500).
Page 131 Chapter 4: Using the web interface For further information on profiles and traffic flow filters, see Using profiles on page 139 and Using traffic flow filters on page 143. 12. Select the Secondary profile. To select more than one secondary profile, press and hold Ctrl or Shift while selecting.
Page 132 Chapter 4: Using the web interface Managing network devices Overview A network device, in this context, is an Ethernet hardware device, identified by a unique MAC address. When a network device with dynamic IP address is connected to the terminal, it is automatically listed in the Network devices list.
Page 133 Chapter 4: Using the web interface Locking an IP address to a MAC address When the device is locked to an IP address, the terminal will always assign this IP address to the MAC address of this device (if DHCP is enabled and the Internet connection is not a Bridge mode connection).
Page 134 Chapter 4: Using the web interface Using the network classification table Overview The network classification table is used for making an association between network devices and network user groups. Each entry in the table shows MAC address, IP address, LAN port and network user group.
Page 135 Chapter 4: Using the web interface The network classification table shows which devices are associated with which LAN ports and network user groups. An Asterisk (*) is a “wild card”, meaning that any value is accepted. 2. Click Edit next to the entry you want to edit, or click Add at the bottom of the list.
Page 136 Chapter 4: Using the web interface Removing an entry in the network classification table In the network classification table, click Delete next to the entry you want to delete. Changing the priority in the network classification table To change the priority of an entry, click the up or down arrow next to the entry. Connections are evaluated in the order they are listed.
Page 137 Chapter 4: Using the web interface Definitions for network terms APN (Access Point Name) The APN is used by the network user to establish the connection to the required destination network. This means that the terminal must know the APN in order to be able to connect to the destination network. APNs are provided from the Airtime Provider.
Page 138 Chapter 4: Using the web interface Profiles A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted on an interface. For example, a profile is used to define whether a connection should be a Standard or Streaming connection.
Page 139: Uploading Software
Chapter 4: Using the web interface Uploading software Introduction You can upload software from your computer to the terminal without entering the PIN. However, if your SIM card requires a PIN and the PIN is not entered, you must enter the Administration user name and password. The web interface also offers the possibility of downloading the latest software version from the Internet to your computer.
Page 140 To upload software from your computer to the terminal, do as follows: 1. Download the new software as described in the next section, or acquire the software from KVH Industries and save it on your computer. 2. Open the web interface and do one of the following: •...
Page 141 Chapter 4: Using the web interface 3. In the field UPLOAD SOFTWARE TO TERMINAL, click Browse... 4. Browse to the new software version and accept it. 5. Click the Upload button. 6. Note that the upload procedure takes a couple of minutes. Note When upload is done, your terminal automatically restarts with the new software.
Page 142 Chapter 4: Using the web interface Downloading software from the Internet Important The terminal uses your BGAN airtime subscription to download the new software from the Internet. Note that it can take several minutes to download the software. To download the latest software from the Internet to the terminal, do as follows: 1.
Page 143 Chapter 4: Using the web interface When the new software version is found, the web interface shows the new software version and a link for downloading the software. 4. Click the link to download the new software to your computer. After saving the software, follow the procedure in the previous section (Uploading software from your computer) to upload the software from the computer to your terminal.
Page 144: Selecting The Preferred Bgan Satellite
Chapter 4: Using the web interface Selecting the preferred BGAN satellite Overview By default the terminal is set up to automatically find the most appropriate satellite to connect to (“Auto” mode). However, if you are located in an area with more than one BGAN satellite available, you can select the satellite you prefer to use when registering on the BGAN network.
Page 145 Chapter 4: Using the web interface 2. Select the satellite you prefer to use. If you select Auto (the default setting) the TracPhone system automatically uses the most appropriate satellite. Note that at this writing the POR satellite is not yet available. Important If you have any ongoing calls or data sessions, they will be terminated when you click Apply!
Page 146: Administration
Chapter 4: Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password. 1. Select ADMINISTRATION from the left navigation pane. 2. Enter the Administration user name and password. The default user name is admin and the default password is 1234. If you have forgotten the administrator password, you can reset the password by clicking the link at the bottom of the page.
Page 147 Chapter 4: Using the web interface Resetting the Administrator password If you have forgotten the administrator password, do as follows: 1. Contact your supplier for a reset code. Please report the serial number and IMEI number of the terminal. You can find the serial number and IMEI number in the Dashboard. 2.
Page 148 Chapter 4: Using the web interface Changing the administrator password Do as follows: 1. After entering the Administrator user name and password in the ADMINISTRATION page, locate the section Change administrator logon. 2. Type in the existing user name. 3. Type in the new password and retype it on the next line. 4.
Page 149 Chapter 4: Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type, you can save your current configuration to a file, which can then be loaded into the other terminal.
Page 150 Note KVH Industries does not take responsibility for the correctness of the estimated charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the Airtime Provider may have different methods of calculating the charge.
Page 151 Chapter 4: Using the web interface 4. Click Apply. The entered tariffs are used for estimating the charges for calls and data sessions. The estimated charge is listed for each call or data session in the call log. For further information, see Viewing the lists of calls on page 77. Log handling 1.
Page 152 Chapter 4: Using the web interface Using profiles What is a profile? A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted. For example, a profile is used to define whether the connection is a Streaming connection or a Standard connection.
Page 153 If you select Subscribed, the value given in your Airtime subscription will automatically be used. Note For TracPhone FB250, the maximum Streaming bit rate is 128 kbps. To define a new profile, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Profiles.
Page 154 4. Type in the bit rates in kbps in the following rows: Note For TracPhone FB250 the maximum allowed bit rate is 128 kbps. • Maximum bit rate ul (kbps) is the maximum upload bit rate allowed for this profile.
Page 155 Chapter 4: Using the web interface 5. In the Delivery order row, select from the scroll list whether or not data should be delivered in the same order it was sent. Yes means the data packets are delivered in the same order they were sent. 6.
Page 156 Chapter 4: Using the web interface Using traffic flow filters What are traffic flow filters? When more than one type of traffic is needed, you must use both a primary and one or more secondary profiles. For the Core network and the terminal to classify packets received from the external network into the proper profile, you need a traffic flow filter.
Page 157 Chapter 4: Using the web interface Defining traffic flow filters To define the traffic flow filters, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Traffic flow filters. 2. Click the link New entry. Administration...
Page 158 Chapter 4: Using the web interface 3. Type in an Evaluation Precedence Index in the Eval.Prec. Index column. Note This field is mandatory. Each filter must have a different Evaluation Precedence Index. 4. Select the Profile from the scroll list. The available profiles are the profiles listed in the ADMINISTRATION >...
Page 159 Chapter 4: Using the web interface Setting up user permissions You can restrict access to parts of the web interface for non-administrator users. To set up the user permissions, do as follows: 1. From the left navigation pane, select ADMINISTRATION > User permissions.
Page 160 Chapter 4: Using the web interface 3. Under ALLOW AT COMMANDS ON:, select • yes to allow the use of AT commands on the LAN interface, or • no to block the use of AT commands on the LAN interface. Note that this setting does not take effect until the terminal is restarted.
Page 161: Help Desk And Diagnostic Report
Chapter 4: Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card.
Page 162: Generating A Diagnostic Report
Chapter 4: Using the web interface Generating a diagnostic report If you want to generate a diagnostic report, do as follows: 1. Click Generate report from the HELP DESK page. In some browsers the file may open directly in your browser. If it does, choose File >...
Page 163: Event Logging And Self Test
Chapter 4: Using the web interface Event logging and self test Viewing the Event list or the Event log Overview When an event is registered, the web interface shows an event icon the icon bar as long as the event is active. The Event list only shows events that are currently active, whereas the Event log shows the history of events that have occurred.
Page 164 Chapter 4: Using the web interface Event log To view the Event log, select HELPDESK > Event log from the left navigation pane. The Event log shows the same information as the Event list, but also includes events that occurred in the past and are no longer active. Additionally, it lists events of informational character, describing normal phases of operation for the terminal.
Page 165: What's Next
Chapter 4: Using the web interface 2. Click Self test. 3. Click OK in the Warning dialog. The terminal now performs a self test and resets the terminal. What’s next? This chapter has explained how to use the web interface for setup and use of the system.
Page 166: Chapter 5 Troubleshooting
Chapter 5 Troubleshooting In this chapter This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signaling, It also lists available spare parts and accessories. Getting support Overview If this manual does not provide the remedies to solve your problem, you may want to contact your Airtime Provider or your local distributor.
Page 167: Uploading Software
Chapter 5: Troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the terminal, connect a computer, enter the web interface and see the Software version field in the Dashboard. Uploading software using the web interface You can upload software from the web interface.
Page 168: Part Numbers
Chapter 5: Troubleshooting Part numbers Spare parts, TracPhone FB500 Antenna spare parts Item Part number HPA module 34-S62124671 ATB/LNA module 34-S88126533A GPS module 34-S60124765 Cables Item Part number Antenna cable, 30 m 34-126525-A DC cable 34-37125999-A LAN cable, 2 m 34-37203213-A Part numbers...
Page 169 Chapter 5: Troubleshooting Spare parts, TracPhone FB250 Cables Item Part number Antenna cable, 25 m 34-204567-025 DC cable 34-37125999-A LAN cable, 2 m 34-37203213-A Options and accessories Item Part number Basic cable support kit 34-673738A Extended cable support kit 34-3738A-940...
Page 170: Troubleshooting Guide
Chapter 5: Troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible Cause Remedy No signal or The view to the Make sure the antenna has a weak signal satellite is blocked.
Page 171 15 degrees elevation. 128 kbps The elevation Availability of 128 kbps Streaming Streaming does angle to the on TracPhone FB250 can only be not work on satellite is too low. guaranteed in areas with over 15 FB250 degrees elevation.
Page 172 SETTINGS > interface. Phone/Fax. Then, for each of the two ports, select the call type for incoming calls. FB250: If you are Use Standard voice in stead of located in a low 3.1 kHz Audio when you are elevation area located in areas with low (<20°), 3.1 kHz...
Page 173 SETTINGS > web interface. ISDN. Then select the call type for incoming calls. FB250: The ISDN Use another service. You may still service is not use the ISDN interface on the supported. terminal, but only Standard voice and 3.1 kHz Audio are available.
Page 174 Chapter 5: Troubleshooting Problem Possible Cause Remedy A LAN The cable is not Connect the cable. connection properly cannot be connected. established. The cable type or For information on the correct connector type is type of connector and cable, refer not correct.
Page 175 Chapter 5: Troubleshooting Problem Possible Cause Remedy Someone has If the correct password is not Administrator changed the found, you have to reset the password does Administrator password. not work. password. Contact your supplier for a reset code. You must provide the serial number and IMEI number of the terminal.
Page 176: Status Signaling
Chapter 5: Troubleshooting Status signaling Overview There are many ways of troubleshooting if an error occurs. The terminal has different means of status signaling, to help you find the cause of a problem: • Indicators. • Event messages. • Event log. Indicators, event messages and logs are described in the following sections.
Page 177 Chapter 5: Troubleshooting General status indicator functions Power indicator Behavior Meaning Green Power OK. Flashing green The terminal is powering up. Flashing orange The terminal is closing down. No power. Terminal indicator Behavior Meaning Steady green Ready. BGAN registration completed. Flashing green Please wait - process in progress.
Page 178 Chapter 5: Troubleshooting Behavior Meaning Critical error. Check the event log. If the problem is in the TracPhone system and you cannot solve it, contact your distributor and return the unit for repair if necessary. Antenna indicator Behavior Meaning Steady green Tracking.
Page 179 Chapter 5: Troubleshooting LAN indicator functions Activity indicator Behavior Meaning Flashing green The LAN port is active. Link/Speed indicator Behavior Meaning Green Link speed is 100 Mbps. Yellow Link speed is 10 Mbps. The link is down. PoE indicator Behavior Meaning Green The terminal is supplying power to the LAN port.
Page 180 Chapter 5: Troubleshooting Event messages Display of event messages The terminal can detect events during POST (Power On Self Test) or CM (Continuous Monitoring). When the terminal detects an event that requires your action, it issues an event message. When your terminal issues an event message, the Terminal indicator or the Antenna indicator in the LED panel on top of the terminal signals...
Page 181: System Data
Chapter 5: Troubleshooting List of events The following list explains the events that may show in the web interface of the terminal. Event Text Explanation Remedy System data 00100 to Important system Do not use the damaged 00199 data is damaged terminal.
Page 182 Chapter 5: Troubleshooting Event Text Explanation Remedy GPS module 00300 The GPS module is Contact your error out of function. The distributor. 00309 terminal cannot obtain a valid GPS position. ISDN failure 00330 to The ISDN interface Contact your 00339 on the terminal distributor.
Page 183 Chapter 5: Troubleshooting Event Text Explanation Remedy High 01100 to High ambient Move the terminal temperature 01109 temperature is to a cooler location. warning causing the For information on performance of the ambient terminal to be temperature limits, degraded or halted. see the installation manual.
Page 184 Chapter 5: Troubleshooting Event Text Explanation Remedy SIM card 01500 to No SIM card is Insert SIM card. missing 01509 detected in the SIM If the SIM card is slot. already inserted, try removing and reinserting it. SOS calls only 01600 to The SIM card is not Enter the PIN and...
Page 185 Chapter 5: Troubleshooting Event Text Explanation Remedy Satellite 02000 The signal from the Check the line of signal weak satellite is weak. sight to the satellite. 02009 Be aware that window glass may reduce the signal level. Check that the antenna is pointed according to the position data.
Page 186 Chapter 5: Troubleshooting Event Text Explanation Remedy 2-wire 03500 2-wire calibration calibration to 03509 failed on the failure Phone/Fax interface, because 1. Common mode 1. Check the wires balance error. to your phone or fax. 2. The hook is off. 2.
Page 187 Chapter 5: Troubleshooting Event Text Explanation Remedy One or more 08002 The power supply to Ensure a stable ports has PoE the terminal has power supply to the disabled due dropped critically. terminal. to power PoE is disabled to limitations ensure enough power to the antenna.
Page 188 Chapter 5: Troubleshooting Event Text Explanation Remedy 0800B Overvoltage is Do not use the Overvoltage detected in the terminal. protection is terminal. The Contact your activated terminal will be distributor. shut down in 10 minutes. Antenna 0800D Overvoltage is Do not use the Overvoltage detected in the terminal.
Page 189 Chapter 5: Troubleshooting Event Text Explanation Remedy Firmware 0802C The terminal was Contact your update still unable to upload distributor. fails after new firmware to the several antenna. retries Firmware 0802D The terminal was Reboot the update failed unable to upload terminal.
Page 190 Chapter 5: Troubleshooting Event Text Explanation Remedy Failed to 08031 Antenna failed to Reboot the enter normal start up normally. terminal. operation Contact your distributor if the problem persists. Firmware image 08032 The firmware in the Update the terminal version lower antenna is newer software.
Page 191 Chapter 5: Troubleshooting Event Text Explanation Remedy Radio silence 08036 The Radio silence If the Radio silence is activated function is function should not activated. No be active, enter the transmission is web interface and allowed. select SETTINGS > Discrete I/O. Then uncheck the Enabled box for Radio silence.
Page 192: Logging Of Events
Chapter 5: Troubleshooting Logging of events Diagnostic report When contacting KVH Industries for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select HELPDESK.
Page 193: Reset Button
Chapter 5: Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section. To press the Reset button, use a pointed device. Reset button...
Page 194 Chapter 5: Troubleshooting Function of the Reset button The Reset button on the terminal has the following functions: Action Function With the terminal The terminal IP address and IP netmask are running, press the temporarily set to the default value (default IP Reset button address: 192.168.0.1).
Page 195 Chapter 5: Troubleshooting Reset button...
Page 196: Chapter 6 Conformity
Chapter 6 Conformity TracPhone FB500 CE (R&TTE) The TracPhone FB500 is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page.
Page 198: Tracphone Fb250
Chapter 6: Conformity TracPhone FB250 CE (R&TTE) The TracPhone FB250 is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. TracPhone FB250...
Page 200: Glossary
Glossary Glossary Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility.
Page 201 Glossary Geostationary Placed in a fixed position relative to a point on the surface of the earth. GPRS General Packet Radio Service. A standard for wireless communications which runs at speeds up to 115 kbps, compared with current GSM (Global System for Mobile Communications) systems’...
Page 202 Glossary Light Emitting Diode Media Access Control. Multiple Subscriber Numbering. In most pieces of ISDN equipment you can program multiple subscriber numbers. The number programmed into the equipment should be the dial-in number that you wish that piece of equipment to answer. Network Address Translation.
Page 203 Glossary PIN Unblocking Key. An eight-digit code used to unblock a SIM card after three incorrect PINs have been entered. The PUK code is supplied with the SIM card. Quality of Service Restricted Digital Information Radio Frequency. Electromagnetic wave frequencies between about 3 kilohertz and about 300 gigahertz including the frequencies used for communications signals (radio, television, cell-phone and satellite transmissions) or radar signals.
Page 204 Glossary Transmission Control Protocol. One of the core protocols of the Internet protocol suite. TCP provides reliable, in-order delivery of a stream of bytes, making it suitable for applications like file transfer and e-mail. Unrestricted Digital Information Virtual Private Network. A network that is constructed by using public wires to connect nodes.
Page 205 Glossary...
Page 206: Index
Index Index Numerics calls barring, 99 2-wire interface closed user group, 102 local numbers, 45 forwarding, 98 setting call type, 91 holding, 48 line identification, 101 local, 46 making or receiving, 42 missed, received, outgoing, 77 administration settings, 133 redial, 45 analog phone to the terminal, 44 local numbers, 45...
Page 207 Index data Inbox for SMS messages profiles, 139 replying, forwarding or deleting, 83 traffic flow filters, 143 indicator functions, 163 data sessions installation manual viewing ongoing, 70 document number, vii Declarations of Conformity, 184, 186 interfaces and services dialing prefixes, 46 combinations, 17 document number internal calls, 46...
Page 208 Index LED functions, 163 light indicator functions, 163 phone limitations in services, 16 local call, 46 line identification, 101 making calls, 42 local numbers assigned, 45 phone book, 71 local phone call, 46 adding number, 74 logs, clearing, 138 deleting all entries, 74 deleting an entry, 74 modifying an entry, 74 phone numbers for terminal, 75...
Page 209 Index redial, 45 status registering on the BGAN network, 30 methods for signaling, 163 remote on/off, 22 ongoing calls and data sessions, 70 viewing, 65 Streaming data, 52 activating, 53 definition, 52 safety summary, iii supplementary services satellite setting up, 92 selecting, 131 supported, 15 view selected, 66...
Page 210 Index voice mail number viewing, 85 voice quality, 39 setting for IP handsets, 108 setting for ISDN, 92 setting for Phone/Fax interface, 91 waiting calls, 47, 100 web interface accessing, 57 browser settings, 58 definition, 57 navigating, 62...
Page 211 Index...
Page 212 50 Enterprise Center • Middletown, RI 02842-5279 • U.S.A. Phone: +45 45 160 180 • Fax: +45 45 160 181 Phone: +1 401 847-3327 • Fax: +1 401 849-0045 E-mail: info@kvh.dk E-mail: info@kvh.com ©2008, KVH Industries, Inc. KVH and TracPhone are registered trademarks of KVH Industries, Inc.

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Tracphone fb500

KVH Industries TracPhone FB250 User Manual

Chapter 1 Introduction

Chapter 2 Getting Started

Chapter 3 Operating the System

Chapter 4 Using the Web Interface

Chapter 5 Troubleshooting

Chapter 6 Conformity

Quick Links

Troubleshooting

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