Page 1 TracPhone FleetBroadband FB250 & FB500...
Page 3: Product Information
TracPhone FB250 & FB500 User’s Guide ® ® The KVH Industries’ TracPhone FB250/FB500 system, manufactured by Thrane & Thrane, delivers high-speed data and voice communications via satellite through Inmarsat’s Broadband Global Area Network (BGAN). This user’s guide provides all of the information you need to operate, set up, and troubleshoot the system.
Page 4 Trademark Information TracPhone, KVH, and the unique light-colored dome with dark contrasting baseplate are registered trademarks of KVH Industries. Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United States. Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.
Page 5: Safety Summary
0.4 m from the antenna panel. Refer to the drawing on the next page. On the TracPhone FB250, the minimum safety distance to the antenna panel on the focal line is 0.6 m, based on a radiation level of 10 W/m...
Page 6 Compass Safe Distance: TracPhone Terminal: min. 0.3 m. TracPhone FB500 antenna: min. 1.0 m TracPhone FB250 antenna: min. 1.1 m Service User access to the interior of the terminal is prohibited. Only a technician authorized by KVH Industries may perform service - failure to comply with this rule will void the warranty.
Page 7 The cable between the terminal and antenna can be extended if it complies with the specified data concerning cable losses etc. All cables for the TracPhone system are shielded and should not be affected by magnetic fields. However, try to avoid running cables parallel to AC wiring as it might cause malfunction of the equipment.
Page 8: About The Manual
About the manual Intended readers This manual is a user manual for the TracPhone FB500 system and the TracPhone FB250 system. The readers of the manual include anyone who is using or intends to use one of these two systems.
Page 9: Related Documents
Conformity contains declarations of conformity for the TracPhone and the TracPhone 19” rack systems. Related documents The below list shows the documents related to this manual and to the TracPhone FB500 and TracPhone FB250 systems. Document Title and description number TracPhone FB250 &...
Page 10 Typography In this manual, typography is used as indicated below: Bold is used for the following purposes: • To emphasize words. Example: “Do not touch the antenna”. • To indicate what the user should select in the user interface. Example: “Select SETTINGS > LAN”. Italic is used to emphasize the paragraph title in cross-references.
Page 11: Table Of Contents
Chapter 2 Getting started Before you start ..............19 Starting up the terminal ............21 Connecting the TracPhone FleetBroadband IP handset ..25 Connecting a computer ............ 27 Entering the SIM PIN for the terminal .......29 Registering with the BGAN network ......... 33 Making the first call ............35...
Page 12 Table of Contents Chapter 4 Using the web interface Introduction ..............71 Entering the SIM PIN in the web interface ......76 Using the Dashboard ............77 Using the phone book ............81 Using the Call log ............86 Handling SMS messages ..........89 Setting up the interfaces ..........
Page 13 Table of Contents Supported AT commands for PPPoE ........217 App. A Conformity TracPhone FB500 ............221 TracPhone FB500 19" Rack ..........223 TracPhone FB250 ............225 TracPhone FB250 19" Rack ..........227 Glossary ..................229 Index ..................235...
Page 14 Table of Contents...
Page 15: Chapter 1 Introduction
Chapter 1 Introduction Welcome Congratulations on the purchase of your TracPhone system! TracPhone FB500 and TracPhone FB250 are maritime broadband systems, providing simultaneous high-speed data and voice communication via satellite through the BGAN (Broadband Global Area Network).
Page 16 VPN (Virtual Private Network) access to corporate servers This chapter introduces the TracPhone FB500 system and the TracPhone FB250 system, and gives an overview of the physical units and their features and functions. It also gives an overview of the BGAN system and services.
Page 17: Features And Interfaces
 2 Standard Phone/Fax ports for standard phones or fax machines  1 Euro ISDN port for ISDN phones or, for TracPhone FB500 only: G4 fax or ISDN modem  1 L-Band output for connecting a broadcast receiver for maritime data ...
Page 18: Main Units
BGAN Class 9 antenna. The TracPhone FB500 system and the TracPhone FB250 system basically use the same type of terminal, except that the TracPhone FB500 offers a few more features than the TracPhone FB250. See Features and interfaces on page 3.
Page 19 TracPhone antennas TracPhone FB500 antenna The TracPhone FB500 system uses the FB500 antenna, which is a maritime 3- axis controlled BGAN antenna. The antenna contains all functions for satellite tracking, including a GPS (Global Positioning System). A single coaxial cable carries all RF communication, supply voltage and modem communication between the antenna and the terminal.
Page 20 Chapter 1: Introduction TracPhone FB250 antenna The TracPhone FB250 system uses the FB250 antenna, which is a medium size maritime 2-axis stabilized BGAN antenna. For information on how to install the antenna, refer to the installation manual. Main units...
Page 21 Overview Whether you have purchased a TracPhone FB500 system or a TracPhone FB250 system, the terminal is basically the same. For this reason this section covers both systems. The TracPhone Terminal is the controlling unit in the TracPhone system. It contains all user interfaces and LED indicators and stores configuration data.
Page 22: Sim Card
For information on how to install the terminal, refer to the installation manual. Tools for setup and daily use The TracPhone FleetBroadband IP Handset can be used for displaying status, accessing a subset of controls and views, starting a streaming session and entering the PIN code for the terminal.
Page 23: Ip Handset And Cradle
IP handset The IP Handset communicates using Internet Protocols (IP). The handset is not strictly dedicated to the TracPhone system, but can also be used in a public network as a standard IP telephone. The IP handset is powered directly from the LAN interface using Power over Ethernet (PoE).
Page 24 Circuit BGAN network switched IP data connection TracPhone terminal When connected to the terminal the IP handset provides a dedicated BGAN menu with a subset of the terminal configuration options. For more information on the functions of the IP handset, refer to the user manual for the IP handset.
Page 25: The Inmarsat Bgan System
Chapter 1: Introduction The Inmarsat BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls.
Page 26 Chapter 1: Introduction Coverage ® The Inmarsat BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system. For updated information on coverage, see Inmarsat’s home page at www.inmarsat.com. Note The map above shows Inmarsat’s expectations of coverage, but does not represent a guarantee of service.
Page 27 A complete BGAN FleetBroadband system includes the TracPhone terminal with connected peripherals, a TracPhone FB500 antenna or a TracPhone FB250 antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).
Page 28 Voice over IP. The user pays for the duration of the connection (per minute charge). Note The BGAN system supports maximum 11 concurrent Packet Switched connections at a time per TracPhone system. The Inmarsat BGAN system...
Page 29: Supplementary Services
Audio), G4 fax or 64 kbps UDI/RDI data. Note The BGAN system only supports one Circuit Switched call at a time per TracPhone system. SMS service The BGAN system provides a Short Messaging Service (SMS) for sending and receiving SMS messages to and from the terminal.
Page 30 Chapter 1: Introduction Limitations SIM lock The supplier may have locked the SIM card to a specific provider. For further information, contact your supplier. Limitations in available services The services available depend on your airtime subscription. Your SIM card may not allow for all the services described in this manual. Also, some services may not be available at the edge of coverage areas, i.e.
Page 31: Services And Interfaces
Chapter 1: Introduction Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column. Interface on the terminal Service Phone/Fax LAN (PoE) ISDN Analog IP handset ISDN telephone telephone 3.1 kHz Audio...
Page 32 Chapter 1: Introduction Services and interfaces...
Page 33: Chapter 2 Getting Started
This chapter describes how to start up the system and make the first call or data session. For information on how to install the system, insert SIM card and connect cables, refer to the installation manual for the TracPhone systems. Before you start Operation at high temperatures...
Page 34: Connector Panel
DC input switch Reset button SIM slot L-Band Antenna Phone/Fax 1 Phone/Fax 2 ISDN 4 x LAN w. PoE Grounding stud Connector panel on TracPhone, 19” Rack terminal: Power switch Reset button SIM slot DC input L-Band Phone/Fax ISDN Grounding Terminal...
Page 35: Starting Up The Terminal
Switching on the terminal Using the Power switch Note If you have the 19” Rack variant of the TracPhone terminal, you can use the on/off switch in the front panel. See the next section 19” Rack terminal: Using the front power switch.
Page 36 Chapter 2: Getting started 19” Rack terminal: Using the front power switch If you have the 19” Rack variant of the TracPhone terminal, flip the switch in the front panel to “1” to switch on the terminal. Note To be able to use the power switch on the front panel, you must leave the On/Off switch in the connector panel in the On position.
Page 37 15 mA when the ignition is off. For information on how to connect to the Ignition pins in the I/O connector, refer to the installation manual for the TracPhone system. You must set up the ignition function in the web interface. For further information, see Configuring the I/O interface on page 128.
Page 38 The standby current when the remote switch is off is max. 2 mA. For further information on the remote on/off function, refer to the installation manual for the TracPhone systems. Power up completed When the terminal is switched on, the Power indicator in the LED panel of the terminal lights green.
Page 39: Connecting The Tracphone Fleetbroadband Ip Handset
Connecting the TracPhone FleetBroadband IP handset Power supply (PoE) The TracPhone FleetBroadband IP Handset is powered from the LAN interface, using Power over Ethernet. The total output power from all 4 interfaces is • 64 W at 24 V DC power supply •...
Page 40 Chapter 2: Getting started Starting up the TracPhone FleetBroadband IP Handset The following procedure is for the TracPhone FleetBroadband IP Handset. The procedure may be different for another type of IP handset. Note The first IP handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501.
Page 41: Connecting A Computer
KVH accepts no responsibility if this occurs. It is the vessel owner's responsibility to ensure that the TracPhone system is correctly interfaced with the vessel's computer(s).
Page 42 Chapter 2: Getting started Connecting a computer to the LAN interface To connect a computer to the LAN interface, do as follows: 1. Power up your computer. 2. Connect your LAN cable between the network connector on your computer and one of the LAN connectors on the terminal. 3.
Page 43: Entering The Sim Pin For The Terminal
For information on how to connect the IP handset or computer you are going to use, see Connecting a computer to the LAN interface on page 28 or Connecting the TracPhone FleetBroadband IP handset on page 25. Entering the SIM PIN using a phone or IP handset...
Page 44 Chapter 2: Getting started Note that the menu item “Enter PIN” is only available if the terminal is waiting for a PIN. Wrong SIM PIN Analog phone or ISDN phone: If, instead of the busy tone or dialing tone, you continue to hear 2 beeps - pause - 2 beeps - etc., it means the SIM PIN was not accepted.
Page 45 Chapter 2: Getting started Entering the SIM PIN using the web interface To enter the SIM PIN Do as follows: 1. On a computer connected to the terminal, open your browser and enter http://ut.bgan or the IP address of the terminal in the address bar (default IP address: http://192.168.0.1).
Page 46 Chapter 2: Getting started Wrong PIN You have 3 attempts to enter the PIN in the web interface, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SIM card. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.
Page 47: Registering With The Bgan Network
Registering with the BGAN network Registration procedure When the SIM PIN is accepted by the terminal, the TracPhone system automatically starts the registration procedure on the BGAN network. You can monitor the registration procedure by looking at the Antenna and Terminal indicators in the LED panel of the terminal.
Page 48 Chapter 2: Getting started LED indications during the registration procedure This table shows how the startup procedure is signaled with the light indicators. If an error occurs, the indicators will light yellow or red, depending on the severity of the error. Status Antenna indicator Terminal indicator...
Page 49: Making The First Call
Chapter 2: Getting started Making the first call When the Antenna and Terminal indicators in the LED panel on the terminal both light steady green, you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call on page 47.
Page 50 Chapter 2: Getting started Mobile number: The mobile number of the terminal you are calling. The • first part of the number is always 870, which is the “country code” for the BGAN system. Note There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.
Page 51: Standard Connection To The Internet (Default)
LAN interface. You must activate your connection from the Dashboard in the web interface or from the TracPhone FleetBroadband IP Handset with local number 0501 (master handset). Activating the connection from a computer (web interface) To activate the connection from a connected computer, do as follows: 1.
Page 52 Chapter 2: Getting started Activating the connection using the TracPhone FleetBroadband IP Handset (only handset number 0501) To activate the connection using the IP Handset, do as follows: 1. Connect the IP Handset to one of the LAN ports (preferably port 1).
Page 53: Chapter 3 Operating The System
Tools for setup and use Overview You can use the TracPhone FleetBroadband IP Handset for viewing status, using the phone book of the terminal and for entering the PIN, but for enhanced use and for configuration of interfaces, you must connect a computer.
Page 54 Chapter 3: Operating the system The IP handset When you connect the IP Handset to one of the LAN (PoE) connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal. The menu system in the IP handset includes the following items for the terminal: •...
Page 55 Chapter 3: Operating the system The web interface of the terminal The web interface is a built-in web server for setting up and controlling the terminal, using a connected computer with a browser. With the web interface you can: • Enter the SIM PIN for the terminal •...
Page 56 ISDN modem Data Computer multi-user Data Computer single-user Computer with web interface a. Notes for TracPhone FB250: UDI data is not available. In low elevations, < 20°, 3.1 kHz Audio is not available. Refer to Limitations on page 16. General...
Page 57: Using A Phone Or Fax Machine
IP Handset, refer to the user manual for the handset. ISDN phone or G4 fax machine: The terminal has one ISDN connector for connecting an ISDN phone, a modem or a fax machine. Note that only TracPhone FB500 supports G4 fax (UDI). Phone/Fax 1 Phone/Fax 2 ISDN For information on how to connect to the interfaces, see the installation manual for the TracPhone systems.
Page 58 When connecting a G4 fax or a modem to the ISDN interface in the TracPhone FB500 system you must use UDI. UDI and RDI are not available with the TracPhone FB250 system, so Note you cannot connect a G4 fax machine nor a modem to the ISDN interface on the TracPhone FB250 system.
Page 59 Chapter 3: Operating the system For further information, see Configuring the Phone/Fax interface on page 104. IP handset. Select the call type for each handset in the web interface under • SETTINGS > IP Handset > Call settings. For further information, see Setting the call types for IP handsets on page 123.
Page 60 Chapter 3: Operating the system Phone numbers for incoming 3.1 kHz Audio and Standard Voice 3.1 kHz Audio and Standard Voice have separate phone numbers. This way, a person calling a phone connected to the terminal can select whether to use 3.1 kHz Audio or Standard Voice by using the dedicated phone number.
Page 61: Making A Call
Chapter 3: Operating the system Making or receiving a phone call Making a call First connect your phone to the relevant interface. For further information, see the Installation Manual. You have different options for making a call: Short Dial. If the number is in the phone book of the terminal, you can use •...
Page 62 Chapter 3: Operating the system Receiving a call To be able to receive a call, the phone must be connected to the relevant interface on the terminal. By default, all devices connected to the Phone/Fax interface, the ISDN interface or the LAN (PoE) interface will ring when one of the mobile numbers is called.
Page 63 Chapter 3: Operating the system Making a call to the terminal Note By default all phones connected to the terminal will ring on incoming calls. However, you can set up a local exchange function in the terminal so that you can call a specific phone connected to the terminal.
Page 64 Receiving a voice mail message If a call to the TracPhone system is not answered the caller can leave a voice mail message with Inmarsat’s voice mail service. Then an SMS is sent to the TracPhone messaging system to alert you that there is a voice message. The SMS has the contents: •...
Page 65 Chapter 3: Operating the system Making local phone calls You can make local calls between various phones connected to the terminal. Local phone numbers always start with 0. Note Remember the “0” at the start when you dial a local phone number. If you accidently dial a 3-digit number, you may get one of Inmarsat’s short dial numbers instead of a local number.
Page 66 Chapter 3: Operating the system Dialing functions Local numbers and special-purpose numbers There are a number of dialing functions available in the terminal. The following list shows the allocated special-purpose numbers for the terminal. Number Function 0 * followed by # or off-hook key Redial last called number on this interface.
Page 67 Chapter 3: Operating the system Dialing prefixes Apart from the numbers above, the terminal uses the following dialing prefixes: 1* before the phone number will force the connection to use Standard • Voice. 2* before the phone number will force the connection to use 3.1 kHz Audio. •...
Page 68 Chapter 3: Operating the system Handling waiting calls During a call, if a second party tries to call you, you may hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is taken, the waiting call is released. In the web interface you can enable or disable the call waiting indication.
Page 69: Holding A Call
TracPhone FleetBroadband IP Handset: Select Options > Hold in the IP handset. For further details, refer to the section “Handling calls” in the user manual for the TracPhone FleetBroadband IP Handset. Analog 2-wire phones with R key: If you want to: Do as follows (standard 2-wire phone): Press R 2 #.
Page 70: Transferring A Call
TracPhone FleetBroadband IP Handset: Select Options > Transfer in the IP handset. For further details, refer to the section “Handling calls” in the user manual for the TracPhone FleetBroadband IP Handset. Analog 2-wire phones with R key: Do as follows to transfer a call: 1.
Page 71 44. UDI must be used for an ISDN G4 fax machine. Note that this is not possible in a TracPhone FB250 system. Refer to Configuring the ISDN interface on page 106. To send a fax from a fax machine connected to the terminal, dial 00 <country code>...
Page 72 3.1 kHz Audio. Refer to Selecting the incoming call type on page 46. An ISDN G4 fax machine connected to the TracPhone FB500 terminal can only receive a fax with UDI (unless it is in G3 mode). TracPhone FB250 does not support UDI and cannot be used with G4 fax.
Page 73: Using A Computer
The terminal has four LAN connectors for connecting computers or other LAN equipment. For information on how to connect to the interfaces, see the installation manual for the TracPhone systems. Router function The terminal has a router function which routes traffic between the local network connected to the terminal and up to 11 network connections or PDP contexts on the BGAN network.
Page 74 167. Working with network user groups The LAN users of the TracPhone system can be organized in network user groups with different setup and different access rights. The network user group you belong to is determined by one or more of the following: •...
Page 75: Connecting To The Internet
Chapter 3: Operating the system Connecting to the Internet Default setup By default, any IP device that is connected to the terminal belongs to the Default network user group. It uses a Standard shared IP connection, which you must manually activate from the web interface. For further information on network user groups, see Managing LAN network users on page 130.
Page 76 Chapter 3: Operating the system Start/stop Standard IP on the LAN interface By default, Standard IP is not automatically activated on the terminal. If you want Standard IP to be automatically activated at start-up, the administrator can enable automatic activation under SETTINGS > LAN > Network user groups.
Page 77 For further information on coverage, please refer to Inmarsat’s web site www.inmarsat.com. The TracPhone FB250 system supports 8, 16, 32, 64 and 128 kbps Streaming. The TracPhone FB500 system supports 8, 16, 32, 64, 128 and 256 kbps Streaming.
Page 78 Chapter 3: Operating the system Accessing the terminal from a remote location Preparing the terminal for remote management There are three steps you must go through before you can access the terminal from a remote location: 1. Set up the terminal for control from a remote location as described in Remote management on page 175.
Page 79 Chapter 3: Operating the system Activating a data connection with an SMS To be able to activate a data connection on the terminal from a remote location, the terminal must be set up as described in Remote activation on page 176. Send an SMS to the mobile number of the terminal.
Page 80 Chapter 3: Operating the system • <ip address> is the address from step 3 above. • <incoming port> is the port you defined in Remote management on page 175. Example: If the IP address of the terminal is 161.30.180.12 and the incoming port number defined in the Remote management page in the web interface is 8080, enter http://161.30.180.12:8080.
Page 81 Using PPPoE (Point-to-Point Protocol over Ethernet) Overview You can establish a PPPoE connection to the BGAN network using the TracPhone system. Use PPPoE if you want to control your connection independently of the web interface and the IP handset. Possible applications are: •...
Page 82 Chapter 3: Operating the system Configuring the connected equipment for PPPoE To use PPPoE with your TracPhone system, first enable PPPoE in your terminal. Refer to Enabling PPPoE (Point-to-Point Protocol over Ethernet) on page 101. After enabling PPPoE in the terminal, you must configure your equipment.
Page 83 Chapter 3: Operating the system If you need a certain service, for example a Streaming class, you must type in a specified text string when asked for a service name. The following table shows the service names supported by the terminal. Text to type in the Function Service Name field...
Page 84: Using The Ip Handset
Chapter 3: Operating the system Using the IP handset You can use the IP Handset as a user interface for the TracPhone system as well as for making calls. The IP handset has a dedicated menu for the TracPhone system. You find a list of the menu items available in The IP handset on page 40.
Page 85: Chapter 4 Using The Web Interface
Chapter 4 Using the web interface This chapter describes how to use the web interface to operate, set up and configure your TracPhone system. Introduction The web interface What is the web interface? The web interface is built into the terminal and is used for operating, setting up and configuring the system.
Page 86 Chapter 4: Using the web interface Proxy settings when accessing the web interface If you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish.
Page 87: Accessing The Web Interface
Chapter 4: Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface, do as follows: 1. Connect your computer to the terminal. 2. Start up the terminal. For details, see Getting started on page 19. 3.
Page 88 Chapter 4: Using the web interface Overview of the web interface When the web interface opens, the title bar shows the name of the product. The web interface consists of the following sections. Title bar Icon bar Contents section Status field Navigation pane...
Page 89 Chapter 4: Using the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface: Icon Explanation A new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail. For further information, see Receiving a message on page 92.
Page 90: Entering The Sim Pin In The Web Interface
Chapter 4: Using the web interface Entering the SIM PIN in the web interface Do you need a SIM PIN? Note You may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card.
Page 91: Using The Dashboard
Chapter 4: Using the web interface Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna. For information on how to start or stop your data sessions from the Dashboard, see Connecting to the Internet on page 61.
Page 92 GPS acquired. This means that the GPS position is received, but not shown. This also applies if the TracPhone is not yet registered on the BGAN network, but the GPS position is received. Status. The status of the TracPhone system.
Page 93 Chapter 4: Using the web interface Current satellite. The satellite to which the system is currently logged on. • Unit serial number. The serial number of the terminal. • Software version. The version of the software embedded in the terminal. •...
Page 94 Chapter 4: Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. Note The counters for calls and data sessions are only intended as a guide and cannot be used for direct comparison with your airtime bill.
Page 95: Using The Phone Book
Modify or delete existing names and phone numbers, or add new names and phone numbers. Note If you are using a TracPhone FleetBroadband IP handset with your terminal, the contacts from this terminal phone book are included (read only) in your handset phone book.
Page 96 Chapter 4: Using the web interface Accessing the phone book To access the phone book, select PHONE BOOK from the left navigation pane. The phone book shows all entries with entry number, name and phone number. Empty place holders are also included. To sort the phone book, click the title of the column you wish to sort by.
Page 97 Chapter 4: Using the web interface Short dial The entry number in the phone book is the Short dial number. When making a call from the terminal you can use this number instead of dialing the entire phone number. Simply dial 00 <short dial> followed by # or off-hook key. Example: To call the third entry in the phone book from an analog phone, take the phone off hook and dial 003 #.
Page 98: Editing Phone Book Entries
Chapter 4: Using the web interface Editing phone book entries Adding a new entry To add a new entry, do as follows: 1. In the phone book, locate the empty entry number where you want to add the new phone number and click New. 2.
Page 99 Chapter 4: Using the web interface Viewing and editing the mobile numbers The mobile numbers are the phone numbers to use when making a call to the terminal. To view the mobile numbers To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane.
Page 100: Using The Call Log
Chapter 4: Using the web interface Using the Call log Note If power to the system is interrupted, the information on the currently ongoing calls (connection time) and data sessions (transferred data) cannot be saved. This could mean that the airtime and bandwidth usage registered in the Call log will be inaccurate and there is a risk of being charged for more airtime than registered in the web interface.
Page 101 Chapter 4: Using the web interface Exporting the call log You can export the call log file and save it on your computer for archiving, surveillance or other tracking purposes. The call log holds information on all calls and data sessions since the call log was last cleared.
Page 102 Chapter 4: Using the web interface For information on the available types of service, see The BGAN services on page 14. Note The estimated charge is based on your entries under ADMINISTRATION > Call charges. KVH Industries does not take responsibility for the correctness of this estimated charge.
Page 103: Handling Sms Messages
Chapter 4: Using the web interface Handling SMS messages Sending an SMS message Important If the terminal is not online when you attempt to send a message, the message is moved to the Outbox instead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online.
Page 104 Chapter 4: Using the web interface If the message text is too long for one SMS, the message is sent as two or more SMS messages. The field below the message field shows the number of SMS messages used to send the message. 4.
Page 105 Chapter 4: Using the web interface Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent. To access the Sent folder, select MESSAGES > Sent from the navigation pane. The Status column shows the status of each message, if you have selected Delivery notification when sending the message.
Page 106: Receiving A Message
Chapter 4: Using the web interface Select PHONE BOOK > Mobile numbers. If the mobile numbers are not listed in the web interface, refer to the documents provided with your airtime subscription. Note There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.
Page 107 Chapter 4: Using the web interface Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message: Click Archive to move it to your Inbox containing read messages.
Page 108 Chapter 4: Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message.
Page 109 Chapter 4: Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is stored on the SIM card. •...
Page 110: Setting Up The Interfaces
Chapter 4: Using the web interface Setting up the interfaces The SETTINGS page (Antenna properties) The SETTINGS page shows properties of the connected antenna and contains a field for enabling or disabling the L-Band interface on the terminal. To access the SETTINGS page, select SETTINGS from the left navigation pane. If the HPA module in the antenna has been replaced the Antenna Note serial number field shows “0”.
Page 111 Chapter 4: Using the web interface Enabling or disabling the L-Band interface The L-Band interface is used for connecting a broadband receiver for reception of position data. To enable or disable the L-Band interface, do as follows: 1. In the L-BAND CONNECTOR field of the SETTINGS page, select Enable or Disable.
Page 112 Configuring the LAN interface Overview The TracPhone terminal has 4 LAN connectors with PoE (Power over Ethernet). The major part of the LAN parameters are set up in the network management pages, which require administrator password. For information on these settings, refer to Managing LAN network users on page 130.
Page 113 Chapter 4: Using the web interface To change the local IP addresses, do as follows: 1. From the left navigation pane, select SETTINGS > LAN. 2. At DHCP status, select Enabled (recommended for most purposes), or Disabled. If you select Enabled, the terminal assigns dynamic IP addresses to •...
Page 114 Chapter 4: Using the web interface Port forwarding Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the Internet. We recommend using a static public IP address for the terminal in order to provide easy access to the terminal.
Page 115 Ethernet network, establish a point to point connection between them and then securely transport data packets over the connection. On the equipment connected to the TracPhone terminal you must enter a few settings for your PPPoE connection. For example you need to set up which service to use and possibly a user name and password.
Page 116 Chapter 4: Using the web interface Enabling PPPoE in the TracPhone terminal To enable PPPoE in the terminal do as follows: 1. Select SETTINGS > LAN > PPPoE. 2. Select Enabled. 3. Click Apply. 4. Restart the terminal for the setting to take effect.
Page 117 Chapter 4: Using the web interface Setting up static routing When you have an external gateway connected to your terminal, the terminal is not automatically able to “see” the network on the other side of the gateway. However, you can set up your terminal to communicate with a device on the other side of a gateway, by using Static routing.
Page 118 Chapter 4: Using the web interface The values for the new entry are now in the list. This means that the terminal can communicate with the destination IP address on the other side of the gateway. Configuring the Phone/Fax interface To configure the Phone/Fax interface do as follows: 1.
Page 119 Chapter 4: Using the web interface 2. For each Phone/Fax port, set the call type for incoming and outgoing calls. Note Port 1 is the connector closest to the antenna connector, and Port 2 is the connector closest to the ISDN connector. The call types are described in more detail in Selecting the call type on page 44.
Page 120 2. Set the call type(s) for incoming calls. You can select Standard, 3.1 kHz Audio, UDI and/or RDI. Note that TracPhone FB250 only supports Standard or 3.1 kHz Audio. Note Connected devices will only receive incoming calls with the call types that are selected here.
Page 121 Chapter 4: Using the web interface 3. Set the MSN (Multiple Subscriber Number) numbers that are to be assigned to each call type. Note that this setting only applies to the call type selected above the MSN number, and only if the connected device supports the call type used. Important If you set an MSN number to anything other than <None>, connected devices must be programmed with these MSN...
Page 122 Chapter 4: Using the web interface If you select 3.1 kHz Audio, all outgoing calls, except UDI/RDI, will use • the call type 3.1 kHz Audio. If you make a Standard call it will be converted to a 3.1 kHz Audio call. Outgoing UDI or RDI sessions will be not be influenced by this setting.
Page 123 Chapter 4: Using the web interface Setting the common interface settings Overview The settings under COMMON are common for all interfaces. Note, however, that in order to use the common Access Point Name for an interface, you must select Common for the APN setting when setting up the network user group. Definition of Access Point Name (APN) The APN is used by the network user to establish a connection to the required external network.
Page 124 Chapter 4: Using the web interface To set up the common interface settings To set up the common interface settings, do as follows: 1. Select SETTINGS > Common. 2. Select the APN. You have the following options: SIM default. The APN is taken from the SIM card. This is the •...
Page 125: Call Forwarding
Chapter 4: Using the web interface If you select Disabled, your Streaming connection will not be buffered. • This means the data is delivered immediately, but may vary slightly in transmission speed. 4. Click Apply. Setting up call services Overview The setup of call services is also common for all interfaces.
Page 126 Chapter 4: Using the web interface Do as follows: 1. Select SETTINGS > Common > Call forward from the left navigation pane. 2. Click OK next to Read current settings to display the phone numbers for call forwarding for the subscription. These numbers are operator controlled and come with your airtime subscription (default).
Page 127: Call Barring
Chapter 4: Using the web interface Call barring Do as follows to bar incoming and/or outgoing calls to and from the terminal: 1. Select SETTINGS > Common > Call barring from the left navigation pane. 2. Click OK next to Read current settings, to make sure the page is updated. 3.
Page 128: Call Waiting
Chapter 4: Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Call waiting from the left navigation pane. 2.
Page 129 Chapter 4: Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Line identification from the left navigation pane.
Page 130 Chapter 4: Using the web interface Closed user group Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group. To define the settings for these user groups, do as follows: 1.
Page 131 Chapter 4: Using the web interface 4. To allow outgoing access for the activated user group(s), select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP. Note that if you selected Subscribed above, this setting will not be used. 5. Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up.
Page 132 Chapter 4: Using the web interface Setting up the local exchange function If the local exchange is not used, the default behavior is such that incoming calls will cause all connected phones to ring. If you want to be able to call a specific phone connected to the terminal, you must use the local exchange function.
Page 133 The terminal has 4 LAN (PoE) connectors for connection of IP handsets or other IP equipment. You may connect your IP handsets directly to the LAN interfaces or use a PoE switch to connect more handsets. The TracPhone terminal supports connection of up to 16 handsets.
Page 134 3. If you want to change the password, click Edit next to the number you want to use. 4. Enter the password you want for your IP handset. Note The TracPhone FleetBroadband IP Handset only supports numbers (no letters) in the password. Setting up the interfaces...
Page 135 Chapter 4: Using the web interface 5. In the IP handset, use the display menu system to enter the local number and the password you just entered in the web interface. Do as follows: 1. In the IP handset, enter the menu system (select Menu) and select SIP to get the list of profiles.
Page 136 Chapter 4: Using the web interface Setting up the IP handsets To set up IP handsets, do as follows: 1. Select SETTINGS > IP handsets. 2. Select Edit next to a handset to change the password of the handset. Remember that you must enter the same password and local number (user name) in the IP handset.
Page 137 Chapter 4: Using the web interface Setting the call types for IP handsets In the Call settings page you can set the call types for each local number and see whether Restricted dialing is enabled for that number. For further information on Restricted dialing, see Restricted dialing on page 179.
Page 138 3. Click Apply. Setting up the IP handset compatibility If you are connecting your TracPhone FleetBroadband IP Handset(s) to the terminal through a separate router with NAT, you must use IP handsets with software version 1.8 or newer and set up the handset compatibility in the web interface of the terminal as described below.
Page 139 Chapter 4: Using the web interface • If you are connecting your IP handset(s) directly to the terminal or through a switch without NAT, select Version 1.7 or older. In this case you can use IP Handsets with any software version. Configuring the discrete I/O interface I/O pins and their functions The I/O interface on the terminal has 5 configurable I/O pins.
Page 140 Chapter 4: Using the web interface • Normally Closed (default): The internal switch at pin 2 is normally closed (pin 2 is connected to ground). When an alarm occurs, the switch opens (no connection to ground). The switch is closed again when all warnings/errors are cleared. •...
Page 141 Chapter 4: Using the web interface with pin 8 (DC in). Connect the appropriate pin to the ignition switch as follows: • Active high (default): Connect pin 5 permanently to Ground. Connect pin 8 to positive DC voltage (10.5-32 V DC) when the ignition is on. To switch off, disconnect pin 8 from the positive DC voltage.
Page 142 Chapter 4: Using the web interface Configuring the I/O interface To configure the I/O pins, do as follows: 1. Select SETTINGS > Discrete I/O. 2. For each pin you want to use, select Enabled. 3. For each pin, select the function of the pin. Refer to the previous section, I/O pins and their functions on page 125.
Page 143 Chapter 4: Using the web interface 6. If you are using a Mute output, select the call types (both incoming and outgoing) that should activate the Mute function under MUTE OUTPUT. 7. Click Apply. Setting up the interfaces...
Page 144: Managing Lan Network Users
Chapter 4: Using the web interface Managing LAN network users Introduction The network management system With the built-in router functionality the system offers a flexible use of the data channel of the BGAN service. You can configure the use of the data channel by defining network user groups and profiles.
Page 145 Chapter 4: Using the web interface Network user groups The network management system divides the users of the terminal into network user groups. Each network user group has a profile which determines how the users connect to the Inmarsat BGAN network. The network user groups can allow or restrict certain services for different users.
Page 146 Chapter 4: Using the web interface Necessary steps when managing network users The steps necessary for managing network users include: 1. Defining a network user group. See Setting up the network user groups on page 133. The network user groups determine settings such as: •...
Page 147 Chapter 4: Using the web interface Setting up the network user groups Overview A network user group, in this context, is a group of network users sharing the same Quality of Service profile and network parameters. There are 11 configurable network user groups. For the Default network user group certain settings are locked to make sure there is always one functional network user group available.
Page 148 Chapter 4: Using the web interface Editing a network user group Note For further explanation of the terms used below, see Definitions for network terms on page 145. To edit a network user group, do as follows: 1. Select SETTINGS > LAN > Network user groups. When you are prompted, enter the administrator user name and password.
Page 149 Chapter 4: Using the web interface 2. Click Edit next to the network user group you want to set up. Managing LAN network users...
Page 150 Chapter 4: Using the web interface 3. Type in a name for the group. 4. Select Enabled or Disabled. 5. Select the type of Internet connection. Router mode means the connection will be shared with other users, • and the NAT module of the terminal will make the necessary address translations.
Page 151 There are several predefined profiles: Standard, Streaming 8 kbps, Streaming 16 kbps, Streaming 32 kbps, Streaming 64 kbps, Streaming 128 kbps and Streaming 256 kbps (only TracPhone FB500). Additionally, you can define your own custom profiles. Managing LAN network users...
Page 152 Chapter 4: Using the web interface Important If you have selected and started a Streaming connection as your primary profile, the LAN interface will be running a Streaming connection until you stop it or disconnect the interface. However, if you select one or more secondary profiles, you can set up your traffic flow filter so that it will only use the Streaming profile for certain types of traffic.
Page 153 Chapter 4: Using the web interface Managing network devices Overview A network device, in this context, is an Ethernet hardware device, identified by its unique MAC address. When a network device with dynamic IP address is connected to the terminal, it is automatically listed in the Network devices list.
Page 154 Chapter 4: Using the web interface Locking an IP address to a MAC address When the device is locked to an IP address, the terminal will always assign this IP address to the MAC address of this device (if DHCP is enabled and the Internet connection is not a Bridge mode connection).
Page 155 Chapter 4: Using the web interface Using the network classification table Overview The network classification table is used to define which network devices, IP addresses and/or LAN ports are associated with which network user groups. Each entry in the table shows MAC address, IP address, LAN port and network user group.
Page 156 Chapter 4: Using the web interface Adding or editing an entry in the network classification table To add a new entry to the table or to edit an existing entry, do as follows: 1. Select SETTINGS > LAN > Network classification table. If you are prompted, enter the administrator user name and password.
Page 157 Chapter 4: Using the web interface 2. Click Edit next to the entry you want to edit, or click Add at the bottom of the list. 3. Click Add next to a network device you want to use, or type in the MAC address manually at the top of the page.
Page 158 Chapter 4: Using the web interface Removing an entry in the network classification table In the network classification table, click Delete next to the entry you want to delete. Changing the priority in the network classification table To change the priority of an entry, click the up or down arrow next to the entry. Connections are evaluated in the order they are listed.
Page 159 Chapter 4: Using the web interface Definitions for network terms APN (Access Point Name) APNs are provided from the Airtime Provider. They may also be defined on the SIM card The APN is used by the network user to establish a connection to the required external network.
Page 160 Chapter 4: Using the web interface Profiles A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted on an interface. For example, a profile is used to define whether a connection should be a Standard or Streaming connection.
Page 161 Chapter 4: Using the web interface Starting/stopping data sessions The administrator can start and stop data sessions for all network user groups connected to the terminal. To start or stop a data session, do as follows: 1. Select CONNECT. When you are prompted, enter the administrator user name and password.
Page 162: Uploading Software
Chapter 4: Using the web interface Uploading software Introduction The next pages describe how to upload software from your computer to the terminal and how to download the latest software version from the Internet to your computer. You can upload software from your computer to the terminal without entering the PIN.
Page 163 Chapter 4: Using the web interface Uploading software from your computer To upload software from your computer to the terminal, do as follows: 1. Download the new software as described in the next section, or acquire the software from KVH Industries and save it on your computer. 2.
Page 164 Chapter 4: Using the web interface 3. In the field UPLOAD SOFTWARE TO TERMINAL, click Browse... 4. Browse to the new software version and accept it. 5. Click the Upload button. Note that the upload procedure takes a couple of minutes. Note When upload is done, your terminal automatically restarts with the new software.
Page 165 Chapter 4: Using the web interface Downloading software from the Internet Important The terminal uses your BGAN airtime subscription to download the new software from the Internet. Note that it can take several minutes to download the software. To download the latest software from the Internet to the terminal, do as follows: 1.
Page 166 Chapter 4: Using the web interface The terminal will now connect to the Internet through the BGAN network, using your airtime subscription. It may take a minute or two to obtain the new software version. When the new software version is found, the web interface shows the new software version and a link for downloading the software.
Page 167: Selecting The Preferred Bgan Satellite
To select the preferred BGAN satellite, do as follows: 1. Select SETTINGS > Satellite selection from the left navigation pane. 2. Select the satellite you prefer to use. If you select Auto (the default setting) the TracPhone system automatically uses the most appropriate satellite. Important...
Page 168 Note If you have selected a satellite, your TracPhone system will only try to establish a connection to the selected satellite. This means that if the antenna is outside the coverage area for that satellite, the TracPhone system will not be able to register with the BGAN network.
Page 169: Selecting The Language
Chapter 4: Using the web interface Selecting the language The default language of the web interface is English. You can change the language to French, German, Russian, Spanish or Mandarin (Chinese). To change the language, do as follows: 1. Select SETTINGS > Language. 2.
Page 170: Administration
Chapter 4: Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password. To log on as administrator, do as follows: 1. Select ADMINISTRATION from the left navigation pane. 2. Enter the Administration user name and password. The default user name is admin and the default password is 1234.
Page 171: Resetting The Administrator Password
Chapter 4: Using the web interface 3. Click Logon. The Administration page is now updated to let you change the user name and password, Save/load a configuration or log off Administration. Resetting the administrator password If you have forgotten the administrator password, do as follows: 1.
Page 172: Changing The Administrator Password
Chapter 4: Using the web interface Changing the administrator password To change the administrator password, do as follows: 1. After entering the administrator user name and password in the ADMINISTRATION page, locate the section Change administrator logon. 2. Type in the existing user name. 3.
Page 173 Chapter 4: Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type and software version, you can save your current configuration to a file, which can then be loaded into the other terminal.
Page 174: Call Charges
Chapter 4: Using the web interface Call charges If you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions. Note KVH Industries does not take responsibility for the correctness of the estimated charges.
Page 175 Chapter 4: Using the web interface 3. Enter the tariff for each of the services. 4. Click Apply. The entered tariffs are used for estimating the charges for calls and data sessions. The estimated charge is listed for each call or data session in the call log.
Page 176 Chapter 4: Using the web interface Using profiles What is a profile? A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted. For example, a profile is used to define whether the connection is a Streaming connection or a Standard connection.
Page 177 If you select Subscribed, the value given in your Airtime subscription is automatically used. Note For TracPhone FB250, the maximum Streaming bit rate is 128 kbps. To define a new profile, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Profiles.
Page 178 Chapter 4: Using the web interface 2. Click Edit next to one of the user defined profiles. 3. Fill in the name you want for your profile. Administration...
Page 179 5. Type in the bit rates in kbps in the following fields: Note For TracPhone FB250 the maximum allowed bit rate is 128 kbps. Maximum bit rate ul (kbps) is the maximum upload bit rate allowed for • this profile.
Page 180 Chapter 4: Using the web interface 6. In the Delivery order field, select from the scroll list whether or not data should be delivered in the same order it was sent. Yes means the data packets are delivered in the same order they were sent. 7.
Page 181 Chapter 4: Using the web interface Using traffic flow filters Purpose of the traffic flow filters The purpose of the traffic flow filters is to assign different priorities to different types of traffic in order to optimize performance. Example: When you are browsing the Internet a Standard IP connection is normally sufficient.
Page 182 Chapter 4: Using the web interface Defining traffic flow filters To define the traffic flow filters, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Traffic flow filters. 2. Click the link New entry. 3. Select a number in the Eval.Prec. Index drop-down list. Administration...
Page 183 Chapter 4: Using the web interface The evaluation precedence index defines the order in which the traffic flow filters are applied to packets. 0 is first, then 1, 2 etc. Note This field is mandatory. Each filter must have a different Evaluation Precedence Index.
Page 184 Chapter 4: Using the web interface Example of a list of traffic flow filters Below is an example of a list of traffic flow filters. In this example, data packets are filtered in the following order: 1. The filter with evaluation precedence index 0 checks for UDP packets (protocol number 17), in the port range 2455-5000.
Page 185 Chapter 4: Using the web interface Setting up the use of SIM PIN in the terminal Enabling or disabling the use of a SIM PIN To enable or disable the use of a PIN to access the terminal, do as follows: 1.
Page 186 Chapter 4: Using the web interface Changing the SIM PIN To change the PIN used to access the terminal, do as follows: 1. Select ADMINISTRATION > SIM PIN. 2. Under CHANGE PIN type in the Old PIN. 3. Type in the New PIN and retype it on the next line. 4.
Page 187 Chapter 4: Using the web interface Setting up user permissions You can allow or deny users who are not administrators access to certain functions and make these pages read-only. This is useful if you want to protect the system against unintended changes. Study this screen thoroughly and decide to which areas of the system you want to give non-administrator users access.
Page 188 This setting does not take effect until the terminal is restarted. AT commands are low-level commands used to control modems, in this case the TracPhone terminal. They are typically used during service and maintenance or when troubleshooting the terminal. 4. Click Apply.
Page 189: Remote Management
Chapter 4: Using the web interface Remote management You can set up the terminal so that it can be controlled from a remote location, either using the web interface or AT commands. To set up the terminal for remote management, do as follows: 1.
Page 190: Remote Activation
Chapter 4: Using the web interface 2. Select whether remote access should be Enabled or Disabled for the web server and/or for AT commands. 3. Type in the Incoming port numbers to use for the web server and for AT commands.
Page 191 Chapter 4: Using the web interface send an SMS confirmation on the status of the connection, whether it is activated successfully or the activation failed. Note The terminal must be logged on to the satellite services to receive and accept an activation SMS. If the SMS is considered too old or sent before the terminal has been switched on and has logged on, the SMS will be ignored.
Page 192 Chapter 4: Using the web interface 5. Enter at least one trusted mobile number from which the terminal accepts an activation SMS. If no numbers are entered the feature is disabled automatically. You can use the wild card * to accept a range of trusted numbers, as shown in the examples below.
Page 193: Restricted Dialing
Chapter 4: Using the web interface Restricted dialing In order to manage the use of the system efficiently you can set up the terminal to limit all calls to allowed numbers or numbers in the phone book. This feature can be enabled for each connected handset separately. To setup the terminal for restricted dialing, do as follows: 1.
Page 194: Help Desk And Diagnostic Report
Chapter 4: Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card.
Page 195 Chapter 4: Using the web interface Generating a diagnostic report The diagnostic report contains relevant information for troubleshooting. When contacting your distributor for support, please enclose this file. To generate a diagnostic report, do as follows: 1. Click Generate report from the HELP DESK page. In some browsers the file may open directly in your browser.
Page 196: Event Logging And Self Test
Chapter 4: Using the web interface Event logging and self test Viewing the Event list or the Event log Overview When an event is registered, the web interface shows an event icon the icon bar as long as the event is active. The Event list only shows events that are currently active, whereas the Event log shows the history of events that have occurred.
Page 197: Self Test
To view the Event log, select HELPDESK > Event log from the left navigation pane. Self test The Self test performs system test on the TracPhone system, similar to the tests that are performed during the Power On Self Test (POST). Important The terminal will reboot when performing the self test.
Page 198: Site Map
Chapter 4: Using the web interface • The status of the connection to the air interface (IAI-2). This field should normally show “Registered”, unless the system is still in the startup process. • Ongoing data sessions (IP address) and connection status, e.g. Active or Suspended.
Page 199: Chapter 5 Troubleshooting
Chapter 5 Troubleshooting This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signaling. Getting support Overview If this manual does not provide the remedies to solve your problem, you may want to contact your Airtime Provider or your local distributor. Airtime support If you need assistance from your Airtime Provider, please call the help desk.
Page 200: Uploading Software
Chapter 5: Troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the terminal, do as follows: 1. Connect a computer. 2. Enter the web interface and see the Software version field in the Dashboard.
Page 201: Troubleshooting Guide
Chapter 5: Troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible Cause Remedy No signal or The view to the Make sure the antenna has a weak signal satellite is blocked.
Page 202 128 kbps The elevation Availability of 128 kbps Streaming Streaming does angle to the on TracPhone FB250 can only be not work on satellite is too low. guaranteed in areas with high FB250 elevation. The web...
Page 203 Phone/Fax. Then, for each of the interface. two ports, select the call type for incoming calls. FB250: If you are Use Standard voice instead of located in a low 3.1 kHz Audio when you are elevation area, <...
Page 204 SETTINGS > not selected in the ISDN. Then select the call type for web interface. incoming calls. FB250: The ISDN Use another service. You may still service is not use the ISDN interface on the supported. terminal, but only Standard voice and 3.1 kHz Audio are available.
Page 205 Chapter 5: Troubleshooting Problem Possible Cause Remedy A LAN The cable is not Connect the cable. connection properly cannot be connected. established. The cable type or For information on the correct connector type is type of connector and cable, refer not correct.
Page 206 Chapter 5: Troubleshooting Problem Possible Cause Remedy An IP handset The cable is not Connect the cable. connection properly cannot be connected. established. You have Remove the cable and connect to connected to the one of the LAN connectors ISDN interface. instead.
Page 207: Status Signaling
Chapter 5: Troubleshooting Status signaling Overview There are many ways of troubleshooting if an error occurs. The terminal has different means of status signaling, to help you find the cause of a problem: Indicators. • • Event messages. • Event log. Indicators, event messages and logs are described in the following sections.
Page 208 Chapter 5: Troubleshooting General status indicator functions Power indicator Behavior Meaning Green Power OK. Flashing green The terminal is powering up. Flashing orange The terminal is closing down. No power. Terminal indicator Behavior Meaning Steady green Ready. BGAN registration completed. Flashing green Please wait - process in progress.
Page 209 Chapter 5: Troubleshooting Behavior Meaning Critical error. Check the event log. If the problem is in the TracPhone system and you cannot solve it, contact your distributor and return the unit for repair. Antenna indicator Behavior Meaning Steady green Tracking. The antenna is ready for use.
Page 210 Chapter 5: Troubleshooting LAN indicator functions Activity indicator Behavior Meaning Flashing green The LAN port is active. Link/Speed indicator Behavior Meaning Green Link speed is 100 Mbps. Yellow Link speed is 10 Mbps. The link is down. PoE indicator Behavior Meaning Green The terminal is supplying power to the LAN port.
Page 211: Event Messages
You can also see the messages in the TracPhone FleetBroadband IP Handset. All events are logged in the event log. For information on the event log, see Viewing the Event list or the Event log on page 182.
Page 212 Chapter 5: Troubleshooting List of events The following list explains most of the events that may show in the web interface of the terminal. Note that the list is not complete. Note Events with “Info” level are not included in this list. Only events that can appear in the alarm list and cause a warning icon in the web interface are included.
Page 213 Chapter 5: Troubleshooting Event Text Explanation Remedy 00300 The GPS module is Contact your GPS module out of function. The distributor. error 00309 terminal cannot obtain a valid GPS position. 00330 to The ISDN interface Contact your ISDN failure 00339 on the terminal distributor.
Page 214 Chapter 5: Troubleshooting Event Text Explanation Remedy 01020 to Too low temperature Low ambient Move the terminal 01029 warning temperature is to a warmer causing the location. performance of the For information on terminal to be ambient degraded or halted. temperature limits, The terminal will see the installation...
Page 215 Note that in some cases it may take up to 10 minutes to obtain GPS fix. 01400 to The TracPhone Make sure the Satellite 01409 system no longer antenna has a clear signal lost receives a signal view to the satellite.
Page 216 Only approval. If the emergency calls are problem persists, allowed. contact your Airtime Provider. 01700 to The TracPhone If the problem Registration 01709 system has not yet persists, contact for voice been allowed to your Airtime...
Page 217 Refer to Viewing the lists of calls and data sessions on page 87. If the problem persists, contact your distributor. 02900 The TracPhone Restart the Network failed to 02909 system does not TracPhone system. authentication accept the network If the problem...
Page 218 Chapter 5: Troubleshooting Event Text Explanation Remedy 03500 2-wire calibration 2-wire to 03509 failed on the calibration Phone/Fax failure interface, because 1. Common mode 1. Check the wires balance error. to your phone or fax. 2. The phone is off 2.
Page 219 Chapter 5: Troubleshooting Event Text Explanation Remedy 08002 The power supply to Ensure a stable One or more the terminal has power supply to the ports has PoE dropped critically. terminal. disabled due PoE is disabled to to power ensure enough limitations power to the antenna.
Page 220 Chapter 5: Troubleshooting Event Text Explanation Remedy 0800B Overvoltage is Do not use the detected in the terminal. Overvoltage terminal. The protection is Contact your terminal will be activated distributor. shut down in 10 minutes. 0800D Overvoltage is Do not use the Antenna detected in the terminal.
Page 221 Chapter 5: Troubleshooting Event Text Explanation Remedy 0802C The terminal was Contact your Firmware unable to upload distributor. update still new firmware to the fails after antenna. several retries 0802D The terminal was Reboot the Firmware unable to upload terminal. update failed new firmware to the Contact your...
Page 222 Chapter 5: Troubleshooting Event Text Explanation Remedy 08031 Antenna failed to Reboot the Failed to start up normally. terminal. enter normal operation Contact your distributor if the problem persists. 08032 The firmware in the Update the terminal Firmware image antenna is newer software.
Page 223 Chapter 5: Troubleshooting Event Text Explanation Remedy 08036 The Radio silence If the Radio silence Radio silence function is function should not is activated activated. No be active, enter the transmission is web interface and select SETTINGS > allowed. Discrete I/O. Then uncheck the Enabled box for Radio silence.
Page 224 Chapter 5: Troubleshooting Event Text Explanation Remedy 08048 The temperature in Move the terminal All PoE ports the terminal is too to a cooler location, except port 1 high. All PoE ports or avoid using PoE are shut down except port 1 are on port 2-4.
Page 225 Chapter 5: Troubleshooting Event Text Explanation Remedy 0804D The software is Upload new Antenna corrupt software to the firmware image terminal. Refer to is missing in Uploading software terminal on page 148. 08054 The system stops all None. Transmission transmission due to: aborted due to The system must extreme...
Page 226 Chapter 5: Troubleshooting Event Text Explanation Remedy 0900A An EEPROM is Power cycle the Antenna - defective or the system. If the fault Write EEPROM persists, contact verification communication your distributor. fault in fails. The antenna is EEPROM unable to save the last known frequency and elevation after...
Page 227: Logging Of Events
Chapter 5: Troubleshooting Event Text Explanation Remedy 0912A The motors in the When the Motor stopped antenna have temperature is stopped because normalized the the temperature is motors critically high or automatically start critically low. up again. Logging of events Diagnostic report When contacting your distributor for support, please include a diagnostic report.
Page 228: Reset Button
Chapter 5: Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section. To press the Reset button, use a pointed device. Reset button...
Page 229 Chapter 5: Troubleshooting Function of the Reset button The Reset button on the terminal has the following functions: Action Function With the terminal The terminal IP address and IP netmask are running, press the temporarily set to the default value (default IP Reset button address: 192.168.0.1).
Page 230: List Of Reserved Ip Subnets
Chapter 5: Troubleshooting List of reserved IP subnets Some IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the terminal and connected equipment will not be able to communicate. The following local IP subnets are reserved for internal use in the terminal.
Page 231: Supported At Commands For Pppoe
Chapter 5: Troubleshooting Supported AT commands for PPPoE Overview of supported AT commands You can use PPPoE to issue AT commands to the terminal, for example specifying Quality of Service parameters or which APN to use. The following AT commands are supported: •...
Page 232 Chapter 5: Troubleshooting AT+CGEQREQ Usage: AT+CGEQREQ is the requested Quality of Service (QoS). This is used to specify the QoS for the connection. With this command you can start a Streaming context. Syntax: AT+CGEQREQ=<cid>,<Traffic Class>,<Max bitrate UL>,<Max bitrate DL>, <Guaranteed bitrate UL>,<Guaranteed bitrate DL> •...
Page 233 Chapter 5: Troubleshooting • <Max bitrate DL> is the maximum bit rate down link (0, 8, 16, 32, 64, 128, 256) • <Guaranteed bitrate UL> is the guaranteed bit rate up link (0, 8, 16, 32, 64, 128, 256) • <Guaranteed bitrate DL>...
Page 234 Chapter 5: Troubleshooting AT+CGDSCONT Usage: AT+CGDSCONT is used to specify the Secondary Contexts relation to a Primary Context. The Secondary Context’s cid must be different from the Primary Context’s cid. The Secondary Context’s QoS must be set using the AT+CGEQREQ command explained above. Syntax: AT+CGDSCONT=<cid>,<p_cid>...
Page 235: Tracphone Fb500
Appendix A Conformity TracPhone FB500 CE (R&TTE) The TracPhone FB500 is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page.
Page 237: Tracphone Fb500 19" Rack
Appendix A: Conformity TracPhone FB500 19" Rack CE (R&TTE) The TracPhone FB500 19" Rack is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. TracPhone FB500 19" Rack...
Page 239: Tracphone Fb250
Appendix A: Conformity TracPhone FB250 CE (R&TTE) The TracPhone FB250 is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. TracPhone FB250...
Page 241: Tracphone Fb250 19" Rack
Appendix A: Conformity TracPhone FB250 19" Rack CE (R&TTE) The TracPhone FB250 19" Rack is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. TracPhone FB250 19" Rack...
Page 243: Glossary
Glossary Glossary Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility.
Page 244 Glossary Geostationary Placed in a fixed position relative to a point on the surface of the earth. Global Positioning System Input/Output IAI-2 Inmarsat Air Interface-2. The air interface used for BGAN. IAI-2 is an evolution of MPDS with new bearer types, which give a wide range of data rates from 16 kbps up to 492 kbps.
Page 245 Glossary Multiple Subscriber Numbering. In most pieces of ISDN equipment you can program multiple subscriber numbers. The number programmed into the equipment should be the dial-in number that you wish that piece of equipment to answer. Network Address Translation. An Internet standard that enables a local-area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic.
Page 246 Glossary PIN Unblocking Key. An eight-digit code used to unblock a SIM card after three incorrect PINs have been entered. The PUK code is supplied with the SIM card. Quality of Service Restricted Digital Information Radio Frequency. Electromagnetic wave frequencies between about 3 kilohertz and about 300 gigahertz including the frequencies used for communications signals (radio, television, cell-phone and satellite transmissions) or radar signals.
Page 247 Glossary Streaming A technique for transferring data - such as audio or video clips - so that it is processed as a continuous stream. With a Streaming connection you are charged by the minute, like for a telephone connection. Transmission Control Protocol. One of the core protocols of the Internet protocol suite.
Page 248 Glossary...
Page 249: Index
Index Index Numerics call log, 86 call type, 44 2-wire interface setting for IP handsets, 123 local numbers, 52 setting for ISDN, 106 setting call type, 105 setting for Phone/Fax interface, 105 calls barring, 113 closed user group, 116 forwarding, 111 administration settings, 156 holding, 55 administration, remote, 175...
Page 250 Index coverage forwarding calls, 111 Inmarsat BGAN system, 12 handset dashboard, 77 call specific, 118 data Header compression, 145 profiles, 162 help desk number, 180 traffic flow filters, 167 changing in web interface, 180 data sessions holding a call, 55 viewing ongoing, 80 Declaration of Conformity, 222, 224, 226, default...
Page 251 Index IP handset messages BGAN features, 40 configuring outgoing, 94 connecting, 25 forwarding, 93 description, 9 opening in web interface, 93 entering PIN, 29 receiving in web interface, 92 local numbers, 52 replying, 93 manual, vii sending, 91 power supply, 25 microwave radiation, iii setting call type, 123 mobile numbers...
Page 252 Index Phone/Fax interface remote on/off, 24 local numbers, 52 restricted dialing, 179 setting call type, 105 router function, 59 phonebook Router mode, 136 limit calls to, 179 administration PIN, 156 entering, 29 safety summary, iii entering in web interface, 31 satellite entering with a phone, 29 selecting, 153...
Page 253 Index Standard IP, 59 user interfaces, 39 activating, 60, 62 definition, 59 status air interface, 183 version of software, 78 connection, 183 voice mail number extended, 183 viewing, 95 methods for signaling, 193 voice quality, 44 ongoing calls and data sessions, 80 setting for IP handsets, 123 viewing, 77 setting for ISDN, 106...
Page 254 50 Enterprise Center • Middletown, RI 02842-5279 • U.S.A. Phone: +45 45 160 180 • Fax: +45 45 160 181 Phone: +1 401 847-3327 • Fax: +1 401 849-0045 E-mail: info@kvh.dk E-mail: info@kvh.com ©2008-2010, KVH Industries, Inc. KVH and TracPhone are registered trademarks of KVH Industries, Inc. 98-125645-KVH-F...

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KVH Industries FB250 User Manual

Chapter 1 Introduction

Chapter 2 Getting Started

Chapter 3 Operating the System

Chapter 4 Using the Web Interface

Chapter 5 Troubleshooting

Quick Links

Troubleshooting

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