Eap-Sim Authentication Error Messages - Cisco Aironet Installation And Configuration Manual

Error Messages

EAP-SIM Authentication Error Messages

This section lists error messages that may occur during EAP-SIM authentication.
Error Message Client_handleResponseIdentity error.
Explanation
your network username from the SIM card. This error may occur if an invalid SIM card (such as one
intended for mobile phone use) is inserted in the card reader or if Windows encountered a processing
error.
Recommended Action
network access and that is inserted properly. If the problem occurs several times in a row, reboot your
computer.
Error Message For the changes to take effect, please restart your WLAN card (or your
computer) NOW.
Explanation
if you perform a complete reauthentication. Otherwise, your wireless network connection may
appear to be stuck in the "Validating identity" state.
Recommended Action
back on. Refer to the
instructions.
Error Message GetUserPin returned error.
Explanation
Recommended Action
(approximately 30 to 60 seconds) and enter a valid PIN. Do not click Cancel or otherwise interfere
with the normal operation of Windows. If the problem persists, reboot your computer.
Error Message Maximum length of PIN is 8 characters.
Explanation
to a maximum length of eight alphanumeric characters.
Recommended Action
you entered and retype the complete PIN.
Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows
9-20
When asked to perform an authentication, the supplicant encountered an error retrieving
The eight-digit hexadecimal error code in the message may assist technical support in
Note
troubleshooting your problem.
Make sure that you have a valid SIM card that was provided to you for wireless
The changes you made on the SIM Authentication Properties screen can take effect only
Turn off your client adapter's radio, wait a few seconds, and then turn the radio
"Turning Your Client Adapter's Radio On or Off" section on page 8-29
Windows encountered an error while prompting for or retrieving the PIN.
The eight-digit hexadecimal error code in the message may assist technical support in
Note
troubleshooting your problem.
Wait until the system tries to authenticate the client adapter again
You tried to enter a PIN that is longer than eight characters. SIM card PINs are restricted
Delete one or more characters from the PIN field or delete all of the characters
Chapter 9 Troubleshooting
for
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