Cisco Aironet Installation And Configuration Manual page 204

Error Messages
Error Message Please check your smartcard reader and SIM card, then try again.
Explanation
specific errors included in this section) and has aborted the authentication process.
Note
Recommended Action
Make sure that your smartcard reader is installed properly and that your SIM card is inserted properly.
Step 1
Follow the Recommended Action instructions for the "
Step 2
try again
Follow the Recommended Action instructions for the "
Step 3
again
If you are sure that the reader and card are both inserted properly, wait until the system tries to
Step 4
authenticate again. This should occur within 30 to 60 seconds.
Caution Never remove your SIM card until the system has completed the authentication process.
Step 5 If the problem persists, try restarting the client adapter or rebooting your computer.
Error Message Please check your smartcard reader and try again.
Explanation
a reader, or this may happen after resuming Windows from suspend or hibernation.
Recommended Action
Step 1 Install a smartcard reader if you have not done so.
Step 2 If a reader is installed, make sure that it is inserted completely into the PCMCIA slot (PCMCIA model)
or that the connector cable is inserted properly into the serial or USB connector (serial/USB port model).
Step 3 Make sure that the system recognizes your reader. It should be listed under Smart card readers in
Windows device manager. If your reader is not listed, eject and re-insert the reader (PCMCIA model) or
disconnect and re-connect the cable (serial/USB port model).
Step 4 If the computer still does not recognize your reader, reboot the computer with the reader installed.
Cisco Aironet Wireless LAN Client Adapters Installation and Configuration Guide for Windows
9-22
The supplicant has detected a general smartcard-related error (that is, not one of the
The eight-digit hexadecimal error code in the title may assist technical support in
troubleshooting your problem.
Follow the steps below.
" error message below.
" error message on page 9-23.
Windows could not detect a smartcard reader in the system. You may not have installed
Follow the steps below.
Chapter 9
Please check your smartcard reader and
Please insert your SIM card and try
Troubleshooting
OL-1394-04