Severe Problems - Polycom V500 Administrator's Manual

Symptom
System does not respond to
the remote control.

Severe Problems

Symptom
IP: The System Information
screen shows "waiting" in
the IP Video Number field.
IP: Error message occurs
when placing an IP (H.323)
call.
© Polycom, Inc.
Cause
No batteries in the remote control.
The batteries are installed incorrectly in
the remote control.
The room lights operate in the 38 Khz
range and interfere with the remote
control signals.
The infrared sensor is not receiving
signals from the remote control.
The problems in this section prevent you from making calls successfully. They may
also mask less serious problems. For example, if you cannot complete a call and
there is also an audio problem, you will need to correct the problem that prevents
calling before you can determine whether there is an audio problem
Cause
The LAN is not working.
The DHCP server is not available.
The system is not connected to the
LAN.
The system's LAN cable is not
operating properly.
The far site is not connected.
The system is not configured correctly
for the network.
The IP Gateway/Gatekeeper is not
operating or is not configured correctly.
Chapter 7 - Diagnostics and General Troubleshooting
Solution
Install the batteries in the remote control.
Insert the batteries in the correct +/-
position.
Turn off the lights in the room and try the
remote control again.
Make sure you are pointing the remote
control at the infrared sensor on the front
of the system.
Solution
Check the LAN connection.
Contact your network service provider.
Contact your network service provider to
correct the problem with the server or to
assing a static IP address.
Verify that the LAN cable is connected
properly.
Replace the system's LAN cable.
Use the PING test (System >
Diagnostics > Network > PING) to
determine whether the far site is
accessible to your system. If the test fails,
the far site system is unavailable.
Check your IP configuration.
Contact your network service provider.
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