Polycom V500 Administrator's Manual page 90

Administrator's Guide for the V500 System
Call Status Tools
Diagnostic Tool
Call Status screen
Displays call type, data speed, and
number dialed for the current call.
In ISDN calls, this screen also displays
connection status for each channel.
Selecting a channel call progress indicator
displays its ISDN number.
Call Statistics screen
Displays call speed, audio and video
protocols, annexes, and error count for the
call in progress.
Call Detail Report screen
Displays the current Call Detail Report
(CDR) and provides access to the
archived CDR.
Network Tools
Diagnostic Tool
Near End Loop test
Tests whether your system is able to make
IP calls successfully.
Monitor 1 displays the video and plays the
audio that would be sent to the far site in a
call.
This test is not available when you are in
an IP call.
PING test
Tests whether the system can establish
contact with a far-site IP address that you
specify.
7 - 4
In the system's user interface
On the Diagnostics screen, select
Call Statistics.
For more information about this screen, see
1. On the Diagnostics screen,
select Call Statistics.
2. Select to go to the Call
Statistics screen.
For more information about this screen, see
Not available.
For more information about this screen, see
page 6-6.
In the system's user interface
1. On the Diagnostics screen,
select Network.
2. Select Near End Loop to start
the test.
3. Press any button on the remote
control to stop the test.
1. On the Diagnostics screen,
select Network > PING.
2. Enter the IP address that you
wish to test.
3. Select Start.
If the test is successful, the
system displays a message
indicating that the IP address
under test is available.
In the V500 web interface
1. Select Diagnostics > Call
Statistics.
2. Select twice.
Call Status on page
Select Diagnostics > Call
Statistics.
Call Statistics on page
Select Utilities > Call Detail
Report.
Call Detail Report on
In the V500 web interface
1. Select Diagnostics > Network
> Near End Loop.
2. Click the Near End Loop icon.
3. Click Near End Loop again to
end the test.
1. Select Diagnostics > Network
> PING..
2. Enter the IP address that you
wish to test.
3. Click the PING icon.
If the test is successful, the
system displays a message
indicating that the IP address
under test is available.
www.polycom.com/videodocumentation
6-4.
6-3.