Troubleshooting; General Problems - Polycom ViewStation EX User Manual

Troubleshooting

General Problems

Symptom
Slow blinking green light
appears on the front of the
ViewStation.
Amber light appears on the
front of the ViewStation.
Green light appears on the front
on the ViewStation.
Cannot enter the System Setup
menus.
System starts in the Software
Update screen.
© Polycom, Inc.
Cause
The system is sleeping.
The system is in a call.
The system is not in a call.
System is password protected.
Password has been forgotten.
System software is corrupt or
not loaded properly.
177
Solution
System is in sleep mode. This is normal.
The system wakes up on any action from
the remote control or on an incoming call.
This is normal.
This is normal.
Go to Diagnostics menu and perform a
system reset. This erases all your system
settings except for your address book. You
may then enter a new password in the
Security menu. Be sure all your ISDN
infomation has been recoreded before this
process is initiated.
Load system software on the ViewStation
from your PC.
ViewStation User Guide
6